Denise Hollenbach Business RESUME
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DENISE HOLLENBACH, BUSINESS HR MGT ROANOKE, VA 24019 MOBILE 540-855-0435 –Text [email protected] OBJECTIVE: To expand my career in the business field by engaging my customer service expertise within the health field to support a large corporation with their health care processes including all A/R balances, with billing of co-insurance accounts, and reviewing correspondence to ensure procurement of company revenue while maintaining compliance with all state, federal, and government agencies. ACCOMPLISHMENTS Increased active volunteers from 200 to 2000 plus for the state of Virginia. Influenced volunteer programs to award winning state with 4 National Trophies. Instituted state award system for DAV (Disabled American Veterans) and DAVA (Disabled American Veterans Auxiliary) for individual members. Designed work tasks for Volunteer Manager position and Lead Medical Secretary Transcriber position. Created desk manuals for Program Manager, Medical Secretary Transcriber, Office Manager and Bookkeeping positions. Updated HRIS records to improved system. Supervised the evaluation and classification of job positions. Updated position descriptions and tasks as personal work for manager. PROFESSIONAL EXPERIENCE: Program Manager/Recruiter for Volunteers to DAV for DSC Committees 01/2010-present Disabled American Veterans (DAV), Department of Virginia Organized one of the largest US veteran volunteer groups (in the state) to help/assist state veterans with valued savings to Virginia of $4,000,000+ a year with four trophies. Led volunteers within 42 Chapters and 23 Units in Virginia through verbal and written correspondence. Mediated for conflicts and complaints with volunteers. Prepared analysis reports on volunteer efforts for conventions and conferences. Increased reporting from 11% to 95% in 6 years and four National trophy awards for these efforts. Excellent with knowledge of State and Federal employment laws. Release of Information Analyst and Fee Basis Analyst – Contract Positions 09/2008-12/2009 Department of Veterans Affairs Medical Center Medical Language Specialist 08/2000- 09/2008 Self-Employed Medical Transcriber for online vendor MedQuist Lead Secretary/Transcriber for Medical Transcription 02/1997- 08/2000 Valley Gastroenterology of SW, VA, PC Medical Transcription Secretary – Lewis-Gale Clinic
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Transcript of Denise Hollenbach Business RESUME
DENISE HOLLENBACH, BUSINESS HR MGTROANOKE, VA 24019
MOBILE 540-855-0435 –Text [email protected]
OBJECTIVE: To expand my career in the business field by engaging my customer service expertise within the health field to support a large corporation with their health care processes including all A/R balances, with billing of co-insurance accounts, and reviewing correspondence to ensure procurement of company revenue while maintaining compliance with all state, federal, and government agencies.
ACCOMPLISHMENTS Increased active volunteers from 200 to 2000 plus for the state of Virginia. Influenced volunteer programs to award winning state with 4 National Trophies. Instituted state award system for DAV (Disabled American Veterans) and DAVA (Disabled American Veterans Auxiliary) for
individual members. Designed work tasks for Volunteer Manager position and Lead Medical Secretary Transcriber position. Created desk manuals for Program Manager, Medical Secretary Transcriber, Office Manager and Bookkeeping positions. Updated HRIS records to improved system. Supervised the evaluation and classification of job positions. Updated position descriptions and tasks as personal work for manager.
PROFESSIONAL EXPERIENCE: Program Manager/Recruiter for Volunteers to DAV for DSC Committees 01/2010-presentDisabled American Veterans (DAV), Department of Virginia
Organized one of the largest US veteran volunteer groups (in the state) to help/assist state veterans with valued savings to Virginia of $4,000,000+ a year with four trophies.
Led volunteers within 42 Chapters and 23 Units in Virginia through verbal and written correspondence. Mediated for conflicts and complaints with volunteers. Prepared analysis reports on volunteer efforts for conventions and conferences. Increased reporting from 11% to 95% in 6 years and four National trophy awards for these efforts. Excellent with knowledge of State and Federal employment laws.
Release of Information Analyst and Fee Basis Analyst – Contract Positions 09/2008-12/2009Department of Veterans Affairs Medical Center
Medical Language Specialist 08/2000-09/2008 Self-Employed Medical Transcriber for online vendor MedQuist
Lead Secretary/Transcriber for Medical Transcription 02/1997-08/2000Valley Gastroenterology of SW, VA, PC
Medical Transcription Secretary – Lewis-Gale ClinicRetail Cashier/Nutrition Consultant – Eden Way Nutrition Center Claims Benefit Analyst – Hospital/Medicare/Dental/Major Medical - Trigon Blue Cross and Blue Shield of VACollections – Home Health Education ServiceOffice Manager/Administrative Assistant – Ooltewah Plumbing Company
EDUCATION:Bachelor of Science in Business-HR Management 05/2013Western Governors University, Salt Lake City, UT
CERTIFICATIONS SHRM Assurance of Learning Assessment 05/2013
SOCIETIES - Member of Roanoke Society for Human Resource Management (SHRM). /Music Teacher
