The ISS HQ Project

Jeff Gravenhorst, Group CEO

May 22nd 2015

New Ways of

Working –

Everybody is

talking about

it…

3

ISS Vision

In Spring ‘12

we had the first discussions on how we

could use the

workplace/HQ to support our culture and

strategyCreate an

attractive environment which attract

employeesWork

differently and increase collaboration

Focus on

work as an activity not related to

specific place

Use the

workplace as a tool to leverage

both strategy and culture

Provide a lab

for service development

Increase

flexibility

How can our

physical

surroundings

support our

vision & strategy?

Bredgade

9.300 m2

Primarily

one-man

offices

Difficult

conditions

for

projects

Old

fashioned

technology

Difficult

conditions for

communication

across

organizational

borders

The building

does not

adequately

represent

where we are

heading

Conclusion:

The building

does not

support our

Vision

Buddingevej

6.215 m2

Open

space

The

building is

divided

into

zones

Best Practice

service

delivery →

Output based

service

deliveryNew

technology

introduced to

enhance

communication

Strategic fit

and cohesion

with our

brand

Conclusion:

The building is a

platform on

which we execute

our Strategy and

realise our Vision

Project

Structure

Workstreams Workstream Content

A. Project Management

B. Cost Management

C. IT, AV & Technology

D. Contract Development

E. Change Management

F. Site Development

G. Furniture & Move

H. Facility Service

I. Strategic Partnerships

J. New Service Offering

Ensuring overall development and reporting

Managing all budgets and expenses

Introducing new technology to ISS

Negotiations with owners and suppliers

Winning the hearts and minds of the employees

Building the office of the future

Ensuring the right look and feel / the move

Introducing world-class service to the office

Ensuring involvement of our strategic partners

Designing a new NWOW-based FM-approach

No Personal

Office

No Personal

Desk

Location

Change

Management

Focus

Employees had to adjust

expectations to Søborg

Employees had to adjust to

working in an open space environment

Employees had to adjust to

flexible seating concept

Overall CM

effort: Focus on

the positives –

not on what is

perceived as negative

Workplace

of the

Future

Zones:

• Active Zone

• Quiet Zone

• Project Zone

Tailor-made FM-

solution

implemented →

sustaining

NWOW

Ratio:

8 tables per

10

employees

Activity

Based

Seating

Intelligent

Building

Home bases

ISS HQ a show-case

30%

reduction

in FM

cost

An inspiring

workplace focusing

on collaboration,

the environment

and the specific

needs of the

individual

employee

From

100+

individual

offices to

0Service

Excellence

show-case

From 12

meeting

rooms to

39

Consumption:

>30% savings

on energy -

>10% savings

on water

NWOW –

Next Steps

Designing

a “culture”

KPI-model

Implementation

of ”Intelligent

Building”-

concept

Business model,

Business case

and Delivery-

model for

NWOW

Uncovering

market

potential

Questions

or

Comments?