Demographics and NHS Number Programme National demographics user group 09 May 2011 Leeds Church...

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Demographics and NHS Number Programme National demographics user group 09 May 2011 Leeds Church Institute Slide 2 Demographics and NHS Number Programme Welcome Julie Tindale National Clinical Lead for Midwifery and Nursing Slide 3 Demographics and NHS Number Programme Introduction Julie Tindale National Clinical Lead for Midwifery and Nursing, Dept for Health Informatics Directorate- Clinical Division Chair of the NHS Number Programme Board Meet the team Martin Dennys Programme Director Stephen Smith Head of Demographics Emma Murphy NHS Number Manager Emily Lahey and Zoe Webb Principal Communications Managers Liz Kalaher Communications Executive Slide 4 Demographics and NHS Number Programme Agenda Ice Breaker Expectations of the day Presentations from Martin and Stephen Group work - Demographic issues 12:35 Lunch Group work Purpose of the user group and user group communications 14:30 Coffee break Website refresh Wrap-up 15:30 Finish Slide 5 Demographics and NHS Number Programme Speed meeting Emma Murphy NHS Number Programme Manager Slide 6 Demographics and NHS Number Programme Speed meeting Split into 2 groups Emma and Liz will lead In your group split into 2 lines facing each other Line A stays still Line B will move clockwise Once it starts. You have 40 seconds to meet the person in front of you Talk about anything you like work, hobbies, clothes! When time is up line B move clockwise Slide 7 Demographics and NHS Number Programme Emma Murphy NHS Number Programme Manager Expectations Slide 8 Demographics and NHS Number Programme Martin Dennys Programme Director, N3 and Spine Why a demographics user group? Slide 9 Demographics and NHS Number Programme Its all about patients... Slide 10 Demographics and NHS Number Programme Administrators and clinicians Slide 11 Demographics and NHS Number Programme Who? PCT and SHA National bodies (information centre, Care Quality Commission, Blood and Transplant, Research) Trusts, GPs and commissioners Social and mental care Third party sector, opticians, dentists and independent sector Other government bodies Anyone who can represent a key user community that use or rely on good demographic information Slide 12 Demographics and NHS Number Programme What? Business Process Business Functionality Legislative Requirements Efficiency and effectiveness from the front line Pragmatism Best Practice Lessons Learnt Value for Money (the public purse ) Tough Choices Network of Demographic experts Slide 13 Demographics and NHS Number Programme Questions Slide 14 Demographics and NHS Number Programme Demographics programme Stephen Smith Head of Demographics, NHS Number Slide 15 Demographics and NHS Number Programme Topics 1.Demographics services 2.Management and accountability 3.Demographics programme scope 4.Types of work 5.Questions/discussion Slide 16 Demographics and NHS Number Programme National demographics services Slide 17 Demographics and NHS Number Programme Related bodies NHS Number Programme Board NHAIS Strategic Planning Group PDS NBO Service Management Board CIO/DCIO Forums Project teams and staff Delivering Services User Support Delivery Support Spine Programme Board Demographics Programme Board NCRS Programme Board Business Delivery Forum Operations Directorate Demographics User Group NHS Number Programme Accountability Slide 18 Demographics and NHS Number Programme Delivering Services: - Implementation - Enhancements Supporting Users: - Data quality - Issue resolution - Communications - Guidance Supporting Delivery: - Compliance - Assurance - Deployment support Demographics & SDS Policy OldCo NewCo Demographics programme - scope NHS Number - Communications - Guidance - Advice/support 23 people Leeds & Exeter Comms support SSD, IC, NBO Slide 19 Demographics and NHS Number Programme Delivering services Central Health Register Inquiry Service (CHRIS) integration Birth Notifications (NHS Numbers 4 Babies migration) CHRIS closure (Personal Demographics Service (PDS) National Health Application and Infrastructure Services (NHAIS) interfaces NHAIS4) PDS/Demographics Spine Application (DSA) enhancements Slide 20 Demographics and NHS Number Programme Supporting delivery Personal Demographics Service (PDS) Compliance GP Systems of Choice (GPSoC) programmes Design and usability reviews Deployment Support Health and Social Care Integration PACS Ministry of Defence (MoD) Interoperability Toolkit (ITK), Spine mini- services, portals Prison Health Slide 21 Demographics and NHS Number Programme Supporting users Communications and engagement Published guidance (website and other) Attendance at events/meetings Demographics mailbox Demographics Batch Service (inc. mailbox) Data quality queries and issues Duplicate PDS records project Secondary Uses Service/Enhanced Reporting Service Media/parliamentary/ministerial queries Service incidents Slide 22 Demographics and NHS Number Programme Demographics issues Emma Murphy NHS Number Programme Manager Slide 23 Demographics and NHS Number Programme Issues background It is important that we understand the issues impacting use of demographics. Issues may fall into one of the following categories: System Organisational Policy Process There may be others.. Slide 24 Demographics and NHS Number Programme Identification of issues Each table identify all the issues that affect your work with demographics (15 mins) Appoint a scribe List as many issues as possible Try not to repeat issues Appoint a spokesperson to feedback to the group Feedback to the group (10 mins) Slide 25 Demographics and NHS Number Programme Group prioritisation From your list of issues, each individual, mark an asterisk next to your top 10 issues (15 mins) Each person select individually its your view! Feedback your top 10 issues (10 mins) Results will be reviewed at the next user group Slide 26 Demographics and NHS Number Programme Lunch Slide 27 Demographics and NHS Number Programme Purpose of the demographics user group Emma Murphy NHS Number Programme Manager Slide 28 Demographics and NHS Number Programme Purpose background It is important that the user group meets the needs of its representatives and the wider demographics user community A draft Terms of Reference (ToR) was issued with the agenda has everyone had a look? Its important that your views shape the role and responsibilities of this group Slide 29 Demographics and NHS Number Programme Purpose discussion Each table discuss and document the purpose and responsibilities of the demographics user group (15 mins) Appoint a scribe Appoint a spokesperson to feedback to the group Feedback to the group (15 mins) The TOR will be revised based on this discussion before being issued for feedback and approval Slide 30 Demographics and NHS Number Programme Zoe Webb Principal Communications Manager Communications and stakeholder engagement Slide 31 Demographics and NHS Number Programme Communications and stakeholder engagement Communication can make or break our programmes effectiveness Stakeholder engagement and open communication is crucial to success The user group is all about engaging with our key stakeholders Key stakeholder - any stakeholder with significant influence on or significantly impacted by the work undertaken by us Communication with stakeholders should be incorporated into our daily routine Slide 32 Demographics and NHS Number Programme Communications and stakeholder engagement BUT before we select the methods and timings of our communications, we need to understand : Your needs and wishes How you will share this information with colleagues How you will bring information back to us Slide 33 Demographics and NHS Number Programme At the moment, do you feel you can talk to us when you need to? Communication a two-way process Slide 34 Demographics and NHS Number Programme Exercise How can we communicate with you, how can you share or pass this information on and how will you bring issues back (10 mins) Each table has to answer two questions Record your responses Nominate someone to feedback two key points Feedback to the group (10 mins) Slide 35 Demographics and NHS Number Programme Questions to consider 1.Who will you share this information with and through which channels? 2.How would you prefer to send and receive information between us in the future? 3.What information do you need from us to do your job? Slide 36 Demographics and NHS Number Programme What next? This feedback will be used develop a new approach that is fit for purpose. Review and improve how we communicate programme news Review and improve the contact channels Make the most of your network channels Slide 37 Demographics and NHS Number Programme Liz Kalaher Communications Executive Website refresh project Slide 38 Demographics and NHS Number Programme Task To provide one central website to users of Demographics Services That enables them to use the national services efficiently and effectively That easily and quickly links users to current information Guidance Contact Details Slide 39 Demographics and NHS Number Programme Website audit and survey Current content not fit for purpose Top 3 pages: NHS Number implementation toolkit Implementing the PDS Demographic batch service People visit the site several times a week Search tool over the navigation menus How useful is the information? 5.5/10 Information difficult to find When found, 60% say all the information they need is there Organise by topic rather than role Slide 40 Demographics and NHS Number Programme Your view Each table has two questions, discuss your experience of using the websites (15 mins) Record your comments Nominate someone to feedback to key points to the group Feedback to the group (5 mins) Complete the survey here: www.survey.connectingforhealth.nhs.uk/demographicsi mprove www.survey.connectingforhealth.nhs.uk/demographicsi mprove Slide 41 Demographics and NHS Number