W. Edwards DemingW. Edwards Deming

1900 - 1993

Who was Edward Who was Edward Deming?Deming? ““Father” of the Japanese post-war industrial revivalFather” of the Japanese post-war industrial revival Led Japan in the paradigm shift from producing cheap, Led Japan in the paradigm shift from producing cheap,

shoddy imitations to producing innovative quality shoddy imitations to producing innovative quality products products

regarded by many as the leading quality guru in the regarded by many as the leading quality guru in the United StatesUnited States

helped the United States to improve the quality of war helped the United States to improve the quality of war materials during WWIImaterials during WWII

Writer – The New Economics and Out of Crisis [14 Points Writer – The New Economics and Out of Crisis [14 Points of Management] were the most well-knownof Management] were the most well-known

The Deming System of Profound KnowledgeThe Deming System of Profound Knowledge Led by example - hard work, sincerity, decency, and Led by example - hard work, sincerity, decency, and

personal responsibility personal responsibility Composer of liturgical pieces and rewrote the Star Composer of liturgical pieces and rewrote the Star

Spangle Banner to different music to reflect a more Spangle Banner to different music to reflect a more honoring composition rather than the “pub style” honoring composition rather than the “pub style” musical scoremusical score

Husband and FatherHusband and Father

Deming Prize Medal

Theories - Theories - BeliefsBeliefs The Deming CycleThe Deming Cycle

– Plan/Do/Study/ActPlan/Do/Study/Act Deming System of Profound KnowledgeDeming System of Profound Knowledge

– Transform the individualTransform the individual– A view from the outsideA view from the outside– All Managers Must Have:All Managers Must Have:

Appreciation of the systemAppreciation of the system Knowledge of variationKnowledge of variation Theory of knowledgeTheory of knowledge Knowledge of psychologyKnowledge of psychology

continued

Brief critique of the Brief critique of the theorytheory……

Although Deming’s theories initially related to the Although Deming’s theories initially related to the manufacturing industry - to develop better quality products - manufacturing industry - to develop better quality products - many of his ideas can be applied to effective leadership many of his ideas can be applied to effective leadership within the educational arena.within the educational arena.

– Leaders (and leadership teams) need… Leaders (and leadership teams) need… to have a vision and communicate that vision. All members of to have a vision and communicate that vision. All members of

the team need to buy into the vision.the team need to buy into the vision. to model integrity and a higher standard of work ethic. They to model integrity and a higher standard of work ethic. They

need to promote a standard of trustworthiness within their need to promote a standard of trustworthiness within their schools.schools.

to Plan-Do-Study-Act. This model for action is frequently used to Plan-Do-Study-Act. This model for action is frequently used within the educational system as a model to define within the educational system as a model to define problems/solve problems in a systemic wayproblems/solve problems in a systemic way

Hold everyone accountable – administration, teachers, Hold everyone accountable – administration, teachers, students, support staff – for supporting the vision and goalsstudents, support staff – for supporting the vision and goals

To provide opportunities for improvement (PD) – promote a To provide opportunities for improvement (PD) – promote a climate of life-long learningclimate of life-long learning

to think about how “we” can improve the quality of our to think about how “we” can improve the quality of our products (students)products (students)

Deming’s Fourteen Key Management Deming’s Fourteen Key Management Principles For Transforming Business Principles For Transforming Business

EffectivenessEffectiveness 1.1. Create and communicate to all employees a statement of the Create and communicate to all employees a statement of the

aims and purposes of the company. aims and purposes of the company. 2.2. Adapt to the new philosophy of the day; industries and Adapt to the new philosophy of the day; industries and

economics are always changing. economics are always changing. 3.3. Build quality into a product throughout production. Build quality into a product throughout production. 4.4. End the practice of awarding business on the basis of price tag End the practice of awarding business on the basis of price tag

alone; instead, try a long-term relationship based on established alone; instead, try a long-term relationship based on established loyalty and trust. loyalty and trust.

5.5. Work to constantly improve quality and productivity. Work to constantly improve quality and productivity. 6.6. Institute on-the-job training. Institute on-the-job training. 7.7. Teach and institute leadership to improve all job functions. Teach and institute leadership to improve all job functions. 8.8. Drive out fear; create trust. Drive out fear; create trust. 9.9. Strive to reduce intradepartmental conflicts. Strive to reduce intradepartmental conflicts. 10.10. Eliminate exhortations for the work force; instead, focus on the Eliminate exhortations for the work force; instead, focus on the

system and morale. system and morale. 11.11. (a) Eliminate work standard quotas for production. Substitute (a) Eliminate work standard quotas for production. Substitute

leadership methods for improvement.leadership methods for improvement.(b) Eliminate MBO. Avoid numerical goals. Alternatively, learn (b) Eliminate MBO. Avoid numerical goals. Alternatively, learn the capabilities of processes, and how to improve them. the capabilities of processes, and how to improve them.

12.12. Remove barriers that rob people of pride of workmanship Remove barriers that rob people of pride of workmanship 13.13. Educate with self-improvement programs. Educate with self-improvement programs. 14.14. Include everyone in the company to accomplish the Include everyone in the company to accomplish the

transformation.transformation.

How Deming Principles How Deming Principles is adopted by firms…is adopted by firms…1] 1] Improve constantly and forever the Improve constantly and forever the

system of production and servicesystem of production and service Improvement is not a one time Improvement is not a one time

process. To ensure whether a firm is process. To ensure whether a firm is improving or not ask following improving or not ask following questions:questions:

Is the firm doing better than a year ago?Is the firm doing better than a year ago? Is marketing more effective?Is marketing more effective? Whether customer satisfaction has Whether customer satisfaction has

increased?increased? Whether pride and performance of Whether pride and performance of

employees has improved?employees has improved?

Nike Game Improvement Nike Game Improvement IronsIrons

Nike NDS IronsNike NDS Irons Nike Nike has recently has recently developed a new developed a new line of golf clubs that line of golf clubs that target the golfer who target the golfer who wants higher quality wants higher quality clubs at an clubs at an affordable price! The affordable price! The Nike Distance Series Nike Distance Series (NDS) clubs are the(NDS) clubs are the

Nike Pro Combo OS IronNike Pro Combo OS Ironss- The Nike Pro Combo - The Nike Pro Combo OS are a set of forged OS are a set of forged carbon steel irons that carbon steel irons that provide outstanding provide outstanding forgiveness. These clubs forgiveness. These clubs maintain the high maintain the high quality standard that quality standard that has become has become synonymous with the synonymous with the name brand of Nike, and name brand of Nike, and were recently used to were recently used to win the 2005 84 Lumber win the 2005 84 Lumber Classic.Classic.

Nike Slingshot Tour INike Slingshot Tour Ironsrons- The Nike Slingshot - The Nike Slingshot Tour irons were built Tour irons were built with the help of the with the help of the people who “Know” people who “Know” golf. Together with golf. Together with PGA Tour staff PGA Tour staff members, Nike members, Nike brings you an brings you an affordable and affordable and effective new effective new productproduct

Nike CPR Hybrid IroNike CPR Hybrid Ironsns- Nike's highly-- Nike's highly-versatile CPR Hybrid versatile CPR Hybrid golf clubs are great golf clubs are great off the tee, from the off the tee, from the bunker or anywhere bunker or anywhere else the course may else the course may cause your ball to cause your ball to land. They're land. They're designed to fill any designed to fill any order you can throw order you can throw their way.their way.

2] 2] Drive out Fear Drive out Fear People are afraid People are afraid

of of Losing their raises Losing their raises

and promotionsand promotions New assignmentsNew assignments Superior’s threatsSuperior’s threats Admitting Admitting

mistakesmistakes

Examples Of drive out Examples Of drive out fear in firmsfear in firms

There’s the manager that frequently and There’s the manager that frequently and publicly drops hints in departmental publicly drops hints in departmental meetings about the likelihood of layoffs and meetings about the likelihood of layoffs and the expectation that he will have to let go 2 the expectation that he will have to let go 2 out of 10 on his team.   out of 10 on his team.   

The General Manager who gets visibly angry The General Manager who gets visibly angry every time one of his key subordinates every time one of his key subordinates submits a vacation request form.  According submits a vacation request form.  According to one of his workers, “He clearly does not to one of his workers, “He clearly does not believe in vacations, and let’s us know that it believe in vacations, and let’s us know that it will hurt our future opportunities if we insist will hurt our future opportunities if we insist on take time off from work.”on take time off from work.”

A colleague described the manager who A colleague described the manager who expects 100% support of her ideas and expects 100% support of her ideas and policies.  Dissenters have an interesting habit policies.  Dissenters have an interesting habit of either being fired or relegated to corporate of either being fired or relegated to corporate Siberia working alone on or on projects that Siberia working alone on or on projects that no one else would touch.no one else would touch.

Therefore workers should feel secure so Therefore workers should feel secure so that they will come up with innovative ideas, that they will come up with innovative ideas, suggestions and improvements over existing suggestions and improvements over existing systems.systems.

3]3] Institute Institute Leadership - Leadership - Leadership is the job of Leadership is the job of management. management. Leadership has to help Leadership has to help people do their jobs people do their jobs better and has to take better and has to take responsibility for their responsibility for their success and failure.success and failure.

Organisational Leadership Organisational Leadership Report on increasing Report on increasing busineess productivitybusineess productivity.. Organisational Leadership change Organisational Leadership change

management book report/executive management book report/executive summary on increasing business productivity summary on increasing business productivity by creating a heroic work environment. by creating a heroic work environment. These universal Shared Values which Lebow These universal Shared Values which Lebow calls The Eight Principles of the Heroic calls The Eight Principles of the Heroic

Environment) are as followsEnvironment) are as follows::

1. Treat others with uncompromising truth.1. Treat others with uncompromising truth.

2. Lavish trust on your associates.2. Lavish trust on your associates.

3. Mentor unselfishly (and be open to mentoring from 3. Mentor unselfishly (and be open to mentoring from anyone).anyone).

4. Be receptive to new ideas, regardless of their 4. Be receptive to new ideas, regardless of their origin.origin.

5. Take personal risks for the organisation's sake.5. Take personal risks for the organisation's sake.

6. Give credit where it's due.6. Give credit where it's due.

7. Do not touch dishonest dollars. (Be honest and 7. Do not touch dishonest dollars. (Be honest and ethical in all matters).ethical in all matters).

8. Put the interests of others before your own 8. Put the interests of others before your own

3] 3] Adopt new Adopt new philosophyphilosophy – –

• Ask the Ask the customers to pay customers to pay for their defects for their defects and delaysand delays

Vodafone UKVodafone UK ( (VODVOD: : 22.00 0.00 %) reportedly 22.00 0.00 %) reportedly rebranded and drastically rebranded and drastically cut the price of its cut the price of its femtocell (mini base femtocell (mini base station) product in an station) product in an effort to boost customer effort to boost customer adoption. The telecom adoption. The telecom giant has renamed its giant has renamed its femtocell offering to Sure femtocell offering to Sure Signal from the earlier Signal from the earlier moniker Access Gateway moniker Access Gateway to make it more relevant to make it more relevant to the device’s to the device’s functionality (improving functionality (improving wireless signal).wireless signal).

Vodafone became the Vodafone became the first carrier in Europe to first carrier in Europe to commercially launch a commercially launch a femtocell product femtocell product leapfrogging over its leapfrogging over its main rival main rival TelefonicaTelefonica ( (TEFTEF: 69.52 0.00 0.00%), : 69.52 0.00 0.00%), which is currently which is currently conducting trial runs conducting trial runs through its subsidiary O2 through its subsidiary O2 in Europe. The company in Europe. The company launched Access launched Access Gateway in the UK in July Gateway in the UK in July 2009 with a fixed price 2009 with a fixed price tag of £ 160 (US$261). tag of £ 160 (US$261).

ACKNOWLEDGEMENTACKNOWLEDGEMENT On behalf of our group we would On behalf of our group we would

like to thank our teacher like to thank our teacher MR.BHARAT MR.BHARAT NADKARNI NADKARNI for giving us such an for giving us such an interesting topic. We all enjoyed interesting topic. We all enjoyed preparing this project as we have preparing this project as we have gained immense knowledge. While gained immense knowledge. While preparing the hard copy and power preparing the hard copy and power point we have also learnt about team point we have also learnt about team spirit and working in groups.spirit and working in groups.

We hope you all have enjoyed We hope you all have enjoyed watching our presentation as much we watching our presentation as much we all have enjoyed preparing it. all have enjoyed preparing it.

PRESENTED BY:-PRESENTED BY:-

Nishant Dogra 891116Nishant Dogra 891116 Manraj Sandhu 891154Manraj Sandhu 891154 Pooja Malhotra 891145Pooja Malhotra 891145 Sneha Singh 891150Sneha Singh 891150 Maneha Nagi 891133Maneha Nagi 891133 Nishant Shah 891160Nishant Shah 891160

THANK YOUTHANK YOU