Demand And Capasity V3 (Dist)
15
Resource Management Thursday, July 22 nd , 2010
Transcript of Demand And Capasity V3 (Dist)
Resource Management
Thursday, July 22nd, 2010
5 August 2010 Page 3
3 Critical Disciplines of Resource Management
Demand Management
• Work Intake
• Demand forecasting
• Estimation
• Governance and prioritization
Time Management
• Time tracking
• Analysis to hone estimates
Capacity Management
• Roles and skill management
• Capacity planning
• Resource assignment
• Alternative sourcing
1. Demand management identifies the work we
need to perform.
It provides IT leaders with a clear and holistic view of
what the business expects of them, and what they
must accomplish internally. Mastering this discipline
requires strong intake, forecasting, estimation, and
governance processes.
5 August 2010 Page 4
3 Critical Disciplines of Resource Management
Demand Management
• Work Intake
• Demand forecasting
• Estimation
• Governance and prioritization
Time Management
• Time tracking
• Analysis to hone estimates
Capacity Management
• Roles and skill management
• Capacity planning
• Resource assignment
• Alternative sourcing
1. Demand management identifies the work we
need to perform.
It provides IT leaders with a clear and holistic view of
what the business expects of them, and what they
must accomplish internally. Mastering this discipline
requires strong intake, forecasting, estimation, and
governance processes.
2. Capacity management helps you optimize your
scarce resources.
It provides you with information on what people and
skills you have in-house and what access you have to
external resources when you need to stretch to meet a
critical need. Effective capacity management entails
roles and skills management, capacity planning,
esource assignment, and the development of
strategies for alternate sourcing.
5 August 2010 Page 5
3 Critical Disciplines of Resource Management
Demand Management
• Work Intake
• Demand forecasting
• Estimation
• Governance and prioritization
Time Management
• Time tracking
• Analysis to hone estimates
Capacity Management
• Roles and skill management
• Capacity planning
• Resource assignment
• Alternative sourcing
1. Demand management identifies the work we
need to perform.
It provides IT leaders with a clear and holistic view of
what the business expects of them, and what they
must accomplish internally. Mastering this discipline
requires strong intake, forecasting, estimation, and
governance processes.
2. Capacity management helps you optimize your
scarce resources.
It provides you with information on what people and
skills you have in-house and what access you have to
external resources when you need to stretch to meet a
critical need. Effective capacity management entails
roles and skills management, capacity planning,
esource assignment, and the development of
strategies for alternate sourcing.
3. Time management tells you how your capacity
performs against prioritized demand.
And it’s a necessary evil, although many wish it
weren’t so. A large proportion of organizations have
implemented time tracking in some form with varying
taxonomies and levels of granularity. They all say they
need to know how their teams are spending their time.
The more advanced organizations use this information
to fine-tune estimates over time.
5 August 2010 Page 6
Questions
What does Demand and Capacity planning mean to
you?
Do you do Demand and Capacity
planning today?
What tools, if any, do you use?
What is your governance structure?
How do you prioritize work?
Do you use different methods/
approaches for different types of
projects?
5 August 2010 Page 7
From Demand to Plan
Business
Portfolio
Management PMO
Resource
Management
• Work Intake
• Demand forecasting
• Segment Plans
• Time tracking
• Estimation
• Analysis to hone estimates
• Roles and skill management
• Capacity planning
• Resource assignment
• Strategic Sourcing
Governance and Prioritization
• Business Demand
• Financial Support
5 August 2010 Page 8
BusinessBusiness
Index Domain Capability Capability Efficiency EffectivenessFinancial
Impact
Performance
index
Customer Value
Contribution
Investment
Ranking
1 Develop Products & Services Develop Strategy 4 3 2 3.5 1 -5
2 Develop Products & Services Analyze Environment 5 5 1 5 1 -4
3 Develop Products & Services Forecast Membership 3 3 3 3 3 0
4 Develop Products & Services Segment Markets 1 2 4 1.5 5 14
5 Develop Products & Services Identify Customer Needs & Concerns 4 3 1 3.5 1 -2.5
6 Develop Products & Services Analyze Pricing 1 3 5 2 5 15
7 Develop Products & Services Develop Business Plans for New Products 2 3 4 2.5 4 6
8 Develop Products & Services Obtain Regulatory Approval 2 4 3 3 5 6
9 Develop Products & Services Pilot Test Products & Services 4 2 2 3 2 -2
10 Develop Products & Services Launch Products 4 3 3 3.5 2 -4.5
11 Manage Customers & ProductsManage Distribution Channels - Direct,
Indirect, & Self-service2 1 1 1.5 2 0.5
12 Manage Customers & Products Respond to Inquiries and Concerns 3 5 4 4 4 0
5 August 2010 Page 9
Portfolio Management Portfolio
Management
Roadmaps
Item Component Type Name Supplier Model Life
-cyc
le S
tage
Effi
cien
cy
Perf
orm
ance
Supp
orta
bilit
yEf
fect
iven
ess
Ease
of U
se
Relia
bilit
y
1 Application Claims Adjudication Supplier A Version 12.2.3 2 2 5 1 1 4
2 Utility Message Middleware Supplier B Bus 3 version 1.2 1 1 3 2 2 1
3 Hardware Server Supplier C Model 370 2 2 4 1 1 3
4 Network Link A Supplier D 1.544 MBPS 1 1 5 3 3 2
5 5 5 1 5 5 5
6 5 5 5 3 3 3
Domain Capability CapabilityPerformance
index
Develop Products & Services Develop Strategy 2 5 3 2 3
Develop Products & Services Analyze Environment 2 4 5 2 4
Develop Products & Services Forecast Membership 5 5 5 0 3Develop Products & Services Segment Markets 3.5 5 5 0 1
Develop Products & Services Identify Customer Needs & Concerns 3.5 0 5 3 4
Develop Products & Services Analyze Pricing 3.5 3 3 3 1
Develop Products & Services Develop Business Plans for New Products 3.5 2 1 1 5
Develop Products & Services Obtain Regulatory Approval 3 2 5 3 1
Develop Products & Services Pilot Test Products & Services 3 2 4 5 0
Develop Products & Services Launch Products 3.5 1 3 0 1
Manage Customers & ProductsManage Distribution Channels - Direct,
Indirect, & Self-service1.5 2 5 2 0
Manage Customers & Products Respond to Inquiries and Concerns 4 1 3 2 0
5 August 2010 Page 11
Resource ManagementsResource
Management
5 August 2010 Page 15
Questions
Reference: Forrester, Best Practices In Resource Management: Put The Right People On The Right Work At The Right Time
by Margo Visitacion and Mary Gerush with Mike Gilpin and David D’Silva
