Dell mobility Application Services

1 Confidential Services

Dell Mobility Applications Services Overview

Tony Stevens – Dell Services

3 References - Mobile Custom Application Services

4

Transportation

Loading However automated loading becomes, there is always a need for someone on the ground to verify the way-bill, check vehicle details etc. A Mobile App enables instant completion. Historically this would be paper based and entered later via a fixed terminal. Improved efficiency and accuracy.

Safety Operators increasingly have to show compliance with safety regulations – brake checks, tyre checks etc.

Vehicle on board telemetry integrates with in cab tablet, which automatically reports to the operator’s vehicle management system.

Replaces safety cards.


Q Buster

• Sales staff check out customers throughout store

• Ideal for peak periods

• Integrates with existing POS systems

• Barcode scanning using the on-board camera

Retail

6

Local Government


Dell Mobility Offerings at a Glance

Strategy Consulting & CoE

• Strategy assessment workshop

• Enterprise mobility consulting with roadmap

• Mobility CoE based on roadmap

• Ux Workshop

• User Interface Design

• Visual Design

• Mockups

• Wireframes

• Platform specific custom design

User Experience

• Custom App on each individual platforms iOS, Android, BB & Win8

• Rich & Intuitive User experience

• Native phone features

• Optimum performance

Native Apps

• Hybrid approach to target multiple platforms

• Lightweight B2C / B2E applications

• Common user experience

• PhoneGap / Appcelerator frameworks

Cross-platform / HTML5 apps

• Client server middleware architecture

• Kony for mobile solutions on Oracle, MS, SAP, SFDC & other legacy platforms

• SMP (SAP Mobile platform) to mobile enable SAP business processes

MADP Solutions

• Real time bi-directional data

• Interactive charts / dashboards

• Business Insights

• Location intelligence

• Access to Transactional Information

• Multimedia reports & videos

Mobile BI

• Developer enablement & training

• Field issues bug fix

• Pro-active platform upgrades

• Change requests / enhancements

Maintenance & Support

Application Development & Testing

MobilityCoE with dedicated team & support across all offerings


Mobility Applications Strategy Consulting

Developing a comprehensive strategy to mobilize your business processes

Strategy Formulation – Focus Areas

• Determine business objectives & Apps wish-list (B2C, B2E & B2B) with expected benefits. Prioritize and phase timeline along with use case

• Identify necessary mobile platforms to be supported & Ux framework to be deployed

• Assess best-fit development approach, e.g., native, hybrid, cross-platform

• Define Enterprise Mobility Framework, Integration Interaction points with backend and Test Strategy

• Assess data security, regulatory & compliance needs based on the domain and required policies

• Define deployment strategies and management policies, including app store, app management & data collection

• Program management as part of consulting engagement with a provision to continue into a Mobile CoE

Mobility Strategy

Consulting

Mobility Business objectives

Target Apps B2C, B2E, B2B

User Exp Framework

Apps Dev / Testing approach

Enterprise backend Integration

Security & Compliance

Apps Deployment & Management

Maintenance & Support


Mobility Center of Excellence – Integrated Solution

Dedicated Core Team (Design, Development & Maintenance)

Base team

# of Resources

X

Y

Z

New Apps development

Porting

Ux design

Porting

Month 1 M2 M3 M4 M5 M6 M#

• Single channel for all client mobility needs

• Dedicated Dell/customer core team to ensure consistency in user experience, development approach, processes, security & deployment.

• Ensure Apps are always current (Latest OS / Devices)

Build Phase

Run Phase

Ideation

User experience design

POC / Application Development

Testing

Deployment

Maintain & Support

Mock ups, wireframe design, visual design for different mobile platforms

Development of POC / mobile application using agile methodology

Automation, regression, system testing, performance & user acceptance testing

Deployment of application to the targeted devices

• Proactive & reactive maintenance

• Level 2 / Level 3 support

Setup / Transition Team ramp up, environment and process setup, transition plan creation

Ideation of use cases & presentation to business


User experience (UX) @ Dell

Mobile UX

User-centered Solutions experienced through the customer’s eye Holistic

Consideration of environments beyond the users device

Less is more First step towards designing better user experiences for mobile Co-creative

Involvement of stakeholders in the service design process

3 clicks More than 3 clicks = tired users Sequencing

Service visualized as a series of interrelated actions

30-60sec Critical first few moments after application is launched Evidencing

Intangible services realized in terms of measurable artifacts

Service design


Native, Hybrid & MADP Options

Native • Best UI/UX, graphics and performance

• Single device/OS (e.g., iPad)

• Access to API or device specific H/W, e.g., GPS

• Need push notifications

Hybrid (HTML5) • Fast time to market for widest audience

• Fit for media consumption, minimal interaction

• Lowest cost solution

• App store, push notifications or H/W features

MADP • Multiple OS (Android, iOS, BB, Win8)

• Diverse enterprise back-end integration

• Faster dev time & cost savings using single platform/code-base

• App store, Application management

Dell takes a development approach that is best suited to client specific needs, which may include Native, Hybrid or MADP

Develop Once

Build – Native / Hybrid

Native APIs for

Hybrid approach

Deploy Anywhere

Smartphone

Tablets

B2C

B2E

B2B

Cross platform framework


Test process assessment

Managed services consultancy

Product and package testing

Manual & Automated testing

Strategic test

consulting

Specialized services

Lifecycle testing

services

Domain- specific services

HTML5 / Hybrid

HTML5 Mobile jQuery Senchatouch

Native

Apple IOS Android Symbian

WP 7 & 8 Blackberry

Cross Platform

Kony SMP PhoneGap

Appcelerator Rhomobile

Browser

Safari Opera IE

Mozilla Firefox Dolphin

Device landscape

• Functional • Security & Integrity • Regression across devices /

platforms • Language localization • Load & Performance • Usability • Device compatibility • Certification readiness • Field & Inter operability

Type of Testing

Test solutions

Mobile Application Testing


Representative Case Studies


Wellness Application for Fitness chain

Music playlist app for fitness

Business Need Fitness instructors require a specific type of music to engage a class depending on the type of workout sessions.

Solution • A tablet based mobile app with music player

enabling fitness instructors to create a customized music playlist for specific type of workout sessions

• Music Player supports BPM (Beats Per Minute) control that allows the user to speed up or speed down music during work-out sessions

• Access pre-defined playlists or build their own playlists

• Gapless player that plays all songs without gaps in a playlist using audio overlapping

• Customized Media Player with all controls (Volume, BPM, Playlists)

Platforms / Technologies Windows 8 Tablet, Native C# .Net


Retail App for Inventory Stock Management

Inventory stock in grocery store

Business Need Store manager & his field force are required to gather information on the Inventory stock of products across a grocery retail chain so they can maintain appropriate supply of products.

Solution • A tablet based mobile app to count physical stock

of products in a grocery store • SKU’s to be counted are pushed by the store

manager to the associates (users) tablet • Field force user gets a list of stores to be covered

& the inventory list to be taken • A handheld Bluetooth scanner is used to scan the

SKU & enter the quantity by the field force • Semantic zoom view helps the associate plan and

execute his tasks • Control panel for the user to input count is

ergonomically laid out for ease of use on tablets



Logistics Application to Track Shipment

Logistics tracking

Business Need An automated solution to help logistics field force to digitally handle shipments and eliminate the manual paper driven process.

Solution • A smart device based mobile app to enable field

force in effectively delivering shipments to clients • List of consignments for the day is pushed to the

field user through the app • Barcode based verifications for correct

consignment pickup & delivery • Digital signature capture of clients with actual

address and time stamp • Delivery checklist for field user • Capture of consignment image & annotate for

any exception / damages • Upload proof of delivery to sever

Platforms / Technologies Android


Student Retention Program on Mobile

Student collaboration in University

Business Need Identify students in the university who are potential drop outs & help them by providing specific guidance & support required to continue their courses.

Solution • A smart device based mobile app which can be

used to facilitate better collaboration between students & staff in the university

• Students get feedback about current grades & achievements, information about relevant courses, deadlines and dates , bonus system for suggested activities and exam results on smartphone

• Professors get extensive picture of each student, their grade history, automatic risk analysis to focus on specific students needing support, spend more time on promotion & mentoring

• Application helps with info on locations, grades, events, find professors, tasks, surveys etc.

Platforms / Technologies IOS & Windows 8, SAP Hana, Sybase


Weather Application for Agricultural Needs

Weather tracking App

Business Need Weather information to farmers to help them in planning their day-to-day agricultural activities.

Solution • A smart phone based mobile app which gives

weekly weather forecast information to farmers • Application provides detailed weather forecast for

a particular area on a particular day • Provision to contact a representative from

Baywa- Agrar to get assistance on planning their agricultural activities

• Information on crop production • Possibility to access product catalogue & place

orders for agricultural equipment

Platforms / Technologies IOS & Android, Sybase unwired platform with SAP


Mobile Quality Inspection in Plant

Quality inspection in production

Business Need Plant personnel need a provision to report & manage product non-conformance in production line while they are on the move.

Solution • A tablet based mobile app to enable plant

personnel to do their work effectively • Take picture snapshot of non-conforming

product, scan their bar code and create non-conformance report

• View non-conformance history • Refer to work instructions on the device • Manage non-conformance & report QA status • Mobile data collection in shop floor

Platforms / Technologies IOS, Android & Windows 8, Sybase with SAP

Picture Snapshot Barcode Scan Work Instruction

Non conformance history Create new Non-conformance Checklist editing


Mobile Sales Order Management

Mobile sales order management

Business Need Mobile solution for wholesale and retail company, enabling staff to manage sales and procurement in SAP ERP .

Solution • A smart device based mobile app to provide field

sales staff with product information and enable them to rapidly fill procurement and sales orders on-site

• Sales orders raised by staff are reviewed by office admins and order confirmations are intimated to sales staff through the App

• Offline capability to collect sales order data and sync it with SAP system once a network connection is available

• Reduce manual processes by cutting down on paperwork and increasing accuracy of orders

Platforms / Technologies Android, Sybase with SAP


CRM Procurement App

Procurement Application

Business Need Sales force personnel need dynamic access to customer database, products catalogue, product offer & procurement orders to manage tasks.

Solution • A CRM based tablet mobile solution to help

sales force in carrying out their day-to-day activities more effectively

• App has features of customer management, their contact details & engagement history

• Digital catalogs of products being offered • Provision to make a product quote to client • Order management to place an order & track

it to closure • Create reports on the orders raised • Statistics indicating movement of a product in the

market

Platforms / Technologies Windows 8 Tablet, Sybase with SAP


Lighthouse – App for Medical Representative

Medical Representative App

Business Need A solution to help medical representatives in Pharma industry automate their daily tasks & better engage with physicians in propagating medical drugs.

Solution A mobile application with the following features • Planning for the day: Sales target planning,

manage doctor visits, customized sales pitch based on drug to propagate

• Market Survey: Get area-wise competitor info, competitor drugs info through pharmacist, capture prescription habits of doctors

• Doctor visit: E-detailing of drugs to doctor with pharmacological details, clinical trials data, videos, dosage info etc., sample drop with signature capture, record doctor feedback

• Order & Inventory management: Take orders from pharmacist, replenishment of drugs



Tax Guide for a Financial group

Tax guide for all countries

Business Need Ready reckoner tax guide to be used by individuals & tax consultants to know tax related legislations in various countries across the globe.

Solution • A tablet based mobile app to provide tax

legislation details in a specific country • The tax guide covers Corporate tax, VAT, GST &

sales tax for all countries • Easy-to-use drop-down controls help the user

switch between tax guides & countries • A hub-view that renders the guides in a format

that can be scrolled horizontally • Semantic zoom of WIndows8 helps user to switch

between the sections of a particular tax guide



Auto Insurance Agent

Insurance agent

Business Need A robust mobile solution to engage end users with auto insurance providers for their insurance & claim needs.

Solution • A iPhone based mobile app to enable end users in

addressing all their auto insurance needs • Get an insurance quote for the vehicle • Search for agents based on current location &

other locations; locate them through google map and call them

• Remit payment of outstanding premium • Capture details at the accident site, take pictures

of damages, tag voice memo of affected parties • Reach out to emergency services • Submit a claim • Manage account – personal details, agents and

policies. renew policies

Platforms / Technologies IOS Native, Objective C Xcode

Thank you

Dell mobility Application Services

Technology

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