Delivering Cash Grants to Indigenous Peoples through Cash Cards ...
DELIVERING A CUSTOM CASH MANAGEMENT … · Delivering a custom cash management solution, peace of...
Transcript of DELIVERING A CUSTOM CASH MANAGEMENT … · Delivering a custom cash management solution, peace of...
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 1
DELIVERING A CUSTOM CASH MANAGEMENT SOLUTION, PEACE OF MIND TO A LEADING
APPAREL CHAINDTLR Sees ROI in Implementing Dunbar Cash Management Services
Cash Management Smart Safes, EZ Change, and Armored Services
2
01. Client Background
02. The Challenge
03. The Dunbar Solution
04. The Results
About the Client
DTLR has long been a leader in the urban
lifestyle apparel industry, serving as the go-to
source for iconic brands like NIKE, Adidas, and
Converse. With 107 stores, located in major
cities across the eastern United States, DTLR
provides its customers with fashionable
apparel, footwear, and accessories. The retail
chain has also become a major destination for
limited-release shoes, including those in NIKE’s
iconic Jordan line.
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 3
01.Client Background Quick Facts
The Client: Downtown Locker Room (DTLR)
Industry: Apparel & Fashion
Location: United States of America
A leader in urban lifestyle apparel, footwear, and accessories.
1,700 +Expert employees
$230 MILLIONAnnual revenue
1982 Established
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 4
With high-ticket items for sale (a single pair of limited-
release Jordans can fetch close to $300) and a large
percentage of stores in urban locations, DTLR sees an
unusually large volume of cash-based transactions.
Accordingly, preventing theft and minimizing risk—
particularly at the company’s streetfront locations—was
always top of mind for company leadership. Each day,
store managers shouldered the responsibility of physically
transporting cash to the bank for deposit or to make
change. With eyes set on rapid growth, DTLR management
turned their attention toward adopting a more secure and
automated cash flow process, one that would give them
the ability to easily monitor in-store cash handling, verify
revenue totals, and pinpoint any discrepancies.
02.The Challenge
DTLR’s pursuit of the right cash management partner was simplified once they heard about Dunbar’s proven track record in the retail industry. Early conversations enlightened DTLR on how Dunbar’s comprehensive cash management solutions would give them an unrivaled view into all cash handling activities across their locations.
Why They Chose Dunbar
5
“We picked Dunbar because they came highly
recommended to us. Some of our new senior
managers were very familiar with Dunbar and
understood the relationship that Dunbar had with
its partners.”
-DTLR VP of Operations
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 6
03.The Dunbar Solution
Knowing DTLR needed greater security and insight
into its in-store cash handling activities, Dunbar
worked quickly to map out a custom solution built
around its innovative Smart Safes.
“We sat down with the Dunbar team and decided
to run a test in a group of stores in a local market.
After a 90+ day period we decided to move
forward and put the Smart Safe solution in all of
our street stores in Dunbar’s service area.”
-DTLR VP of Operations
Securing Cash, Safeguarding Employees
The advanced technological features of Dunbar’s Smart Safes
provided each DTLR store manager with a clear view into the
cash handling operations at their location. Suddenly, every dollar
that passed from customer to cashier was scanned by the safe,
timestamped with employee information upon deposit, and
reported to DTLR’s digital dashboard.
Furthermore, the Dunbar Smart Safe solution eliminated the need
for store managers to make risky trips to the bank. Several times
a week, Dunbar armored trucks pick up cash from store safes and
securely transport it to one of Dunbar’s nationwide Cash Vaults for
verification before moving it to DTLR’s bank.
With the deposit process now mechanized by Dunbar’s Smart
Safe Solution, there was only one issue left to settle—DTLR’s ability
to get change orders from the bank. Dunbar was able to resolve this
last concern with its EZChange service. This Dunbar offering allows
DTLR to order their change directly from Dunbar and have it
delivered at the same time as their deposit pick ups.
Dunbar’s UniqueApproach
7
Technology & Services Provided
• Cash Management Smart Safes
• EZChange
• Armored Services
Collectively, this comprehensive
suite of services helped mitigate
the risks that initially made DTLR’s
growing business vulnerable.
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 8
“EZCHANGE AND THEIR SMART SAFE TECHNOLOGY TOTALLY REMOVED THE NEED FOR EMPLOYEES TO LEAVE THE STORE FOR ANYTHING RELATED TO CASH. BOTH OF THOSE SERVICES
MET OUR MAIN CHALLENGES.” - DTLR VP of Operations
8
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 9
Dunbar’s cash management solutions allow
DTLR to run business more efficiently.
Eliminating bank trips saves employee time and
allows for greater productivity. Tracking dollars
and deposits helps to mitigate risk of theft
either by employees or by outside sources.
And safeguarding cash while it’s being moved
from store to bank prevents the risk of loss during
transit. Yet, it may be the intangible and
unquantifiable benefits of the partnership that
provide the most impact for DTLR.
04.The Results
Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 10
“OUR EMPLOYEES TELL US THAT THEY FEEL SO MUCH SAFER WITH THE SMART SAFE SOLUTION IN THE STORES. IF AN EMPLOYEE MOVES FROM A STORE WITH A SMART SAFE TO ONE THAT DOESN’T HAVE
ONE YET, ONE OF THEIR FIRST QUESTIONS IS, ‘HOW COME WE DON’T HAVE DUNBAR IN HERE, AND WHEN
CAN I EXPECT TO GET IT?’ ” - DTLR VP of Operations
10
Steadfast Support
The sense of partnership between DTLR and Dunbar goes beyond business efficiency and peace of mind. At its core, the relationship is based on impeccable customer service, a hallmark of Dunbar’s legacy of more than 100 years in the cash management business.
“The level of support and customer
service we get from Dunbar is
extremely high. We had a situation
with a store recently; I emailed my
contact at 4:50 in the afternoon that
day and he called me on my cell phone
within a minute. Within 3 minutes,
somebody from Dunbar was resolving
the issue with the store.”
-DTLR VP of Operations
Outcome:
11
Safety
Savings
Security
When employees shoulder the responsibility of
reconciling and transporting cash, they aren’t able
to provide the level of customer service the modern
consumer demands, which can in turn translate to
fewer sales.
Not only can a well-designed cash management
system increase sales, but it can also stop theft and
prevent serious legal troubles. Dunbar has been
transporting money safely since 1923, and we offer
the latest technology to keep your cash and coin
secure and available when you need it most. When
companies partner with Dunbar, they experience
benefits that produce direct, bottom-line value.
12
Conclusion
Visit DunbarArmored.com
Cash management is a complex and critical
component of many businesses—one that
Dunbar helps make as easy and worry-free as
possible. Dunbar’s cash management experts
are ready to assess your business situation and
recommend a solution that will give you peace
of mind about your operations.
To request a security assessment and learn what
Dunbar can do to help your business manage its
cash, call, or email:
1.800.888.2129
1.844.552.7028
13
Contact Us
Visit DunbarArmored.com