Delayed Disposals Analysis in Sakala

8/14/2019 Delayed Disposals Analysis in Sakala

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DELAYED DISPOSALS ANALYSIS IN SAKALA

Spotlight: Revenue Department

By

Centre for Public Policy

Indian Institute of Management Bangalore

Authored by:

Sridhar Pabbisetty

Centre for Inclusive Governance

Shanky Jaiswal

BITS Pilani

Soujanya Ganig

Fellow, Teach for India


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Contents

INTRODUCTION ............................................................................................................................... 3

DEPARTMENT WISE TRENDS ........................................................................................................... 4

REVENUE DEPARTMENT .................................................................................................................. 5

CASTE CERTIFICATE ......................................................................................................................... 7

BANGALORE...............................................................................................................................................8

RAICHUR ................................................................................................................................................. 11

UTTARA KANNADA ................................................................................................................................. 14

INCOME CERTIFICATE .................................................................................................................... 17

BANGALORE............................................................................................................................................ 18

BIDAR ...................................................................................................................................................... 21

CHIKKABALLAPURA ................................................................................................................................. 24

RESIDENCE CERTIFICATE................................................................................................................ 27

RAMANAGARA ....................................................................................................................................... 28

TUMKUR ................................................................................................................................................. 31

DAKSHINA KANNADA ............................................................................................................................. 34

REJECTION ANALYSIS ..................................................................................................................... 37


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INTRODUCTION

Sakala- Karnataka Guarantee of Services to Citizens Act (2011) empowers citizens to avail

services from the Government of Karnataka in a time-bound manner. The Act mandates thedelivery of 265 services across 30 departments within a stipulated time. In case of a delay

/default of a service request, the officer responsible is liable to pay a fine of Rs. 20 per day

limited to a maximum of Rs. 500 to the citizen as compensation.

The primary promise of Sakala is the timely delivery of services to the citizens.Fourteen

months after its state-wide launch, it boasts of 93.2% timely delivery rate. So far, Sakala has

received about 2.67 crore applications of which 2.49 crore have been delivered in time and

about 9.8 lakh applications have been delayed. About 13 lakh applications have been

rejected. Hence, there still is plenty of scope for improvement.

This Report focuses on the delayed disposal trends in Sakala. Specific services in the Revenue

department that have led to maximum delayed disposals as well as specific offices in

Districts facing maximum challenges in timely disposals have been identified. The delayed

disposal figures are highest in the delivery of the Caste, Income and Residence certificates in

the Revenue Department. For each service, the report analysis the best performing and two

lowest performing districts.

NOTE: The report is based entirely on secondary data and does not analyse primary data.

The data used for the study spans from April 2012 to May 2013. The report doesnt aim toprovide any proposals, however it intends to offer a structured evaluation using raw data.


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DEPARTMENT WISE TRENDS

Application Trends

Delayed Disposal Trends

COMMERCIAL

TAXES

DEPARTMENT

9% FOOD AND

CIVIL SUPPLIES

7%

HOME

DEPARTMENT

4%REVENUE

DEPARTMENT

54%

RURAL

DEVELOPMENT

AND

PANCHAYAT

RAJ

2%

TRANSPORT

DEPARTMENT

17%

URBAN

DEVELOPMENT

4%

COMMERCIAL

TAXES

DEPARTMENT3.1%

EDUCATION

DEPARTMENT1.4%

HOME

DEPARTMENT

2.6%

REVENUE

DEPARTMENT

77.5%

TRANSPORT

DEPARTMENT

2.7%

URBAN

DEVELOPMENT9.8%

The bulk of delayed disposals occur

in the Revenue Department. It isfollowed by the Department of

Urban Development which

encompasses the BWSSB, BBMP,

BDA, BMTC etc. and the Commercial

Taxes Department.

The Revenue Department offers 41

services which is highest across all

the departments. Of about 22 million

applications received under Sakala,

more than 10 million applications

have been for services in the

Revenue Department alone.


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REVENUE DEPARTMENT

District wise delayed disposal pattern for the Revenue Department

Services in the Revenue Department with the most delayed disposals

Bagalkot

1.4%

Bangalore

19.9%Bangalore Rural

2.0%

Belgaum

5.5%

Bellary4.7%

Bidar

4.3%

Bijapur

3.1%

Chamarajanagar

0.9%

Chikkaballapura

0.1%

Chikmagalur

2.0%

Chitradurga

1.1%Dakshina Kannada

0.5%

Davanagere

3.2%

Dharwad

2.8%

Gadag

1.6%

Gulbarga

3.6%

Hassan

5.7%

Haveri

0.2%

Kodagu

0.4%

Kolar

2.9%

Koppal

2.6%

Mandya

3.7%

Mysore

4.6%

Raichur

6.4%

Ramanagara

3.1%

Shimoga

2.7%Tumkur

7.3%

Udupi

0.6%

Uttara Kannada

0.1%

Yadgir

3.1%

All types of

Caste Certificate

30.7%

All types of

Income

Certificate

22.7%

Destitute

Widow pension

3.3%

Registration of

Land / property

3.6%

Residence

Certificate

17.0%

Sandhya

Suraksha

4.7%

Small and

Marginal Farmer

Certificate

2.9%

Surviving Family

member

Certificate

2.8%

In the Revenue Department,

Bangalore is the district with the

most number of delayed disposals

followed by Tumkur and Raichur. On

the contrary, Uttara Kannada,

Chikkaballapura and Haveri show

excellent figures on timely delivery of

services with very few instances of

delayed disposals.

So far, the Revenue department has

issued about 35 lakh income certificates,

with the delayed disposal figure standing

at 1.7 lakh. The rate of delayed disposal is

4.8%. Of the 65 lakh applications for

issuance of caste certificate, the delayed

disposal figure stands at around 2.3 lakh

and the percentage of delayed disposal is3.5%. Of the 9 lakh applications for

issuance of residence certificate, the

delayed disposal figure stands at around

1.2 lakh and the percentage of delayed

disposal is 13%.


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The maximum delayed disposals in Revenue department are in the issuance of the Caste

certificate, Income certificate and Residence certificate. However, this trend is not

common across all districts. While some districts are struggling with timely disposals

because of the huge number of applications for these services, some districts have

excellent disposal rates.

Percentage of delayed disposals in Caste, Income and Residence certificates across the districts

Service Disposal Rate Delayed Disposal Rate

Caste Certificate 94.3% 3.5%

Income Certificate 95.1% 4.4%

Residence Certificate 97.6% 14.6%

Disposal and delayed disposal rates for Caste, Income and Residence certificates

0

5

10

15

20

25

30

35

Belgau

Bagalkot

Bijapur

Bidar

Raichurl

adag

har

ad

ttr

averi

Bellary

Chitradurga

avanagere

Shi

oga

dupi

Chik

agalur

Tu

kur

Bangalore

andya

assan

akshina

Kodagu

ysore

Cha

arajana

l

r

Yadgir

Kolar

ikk

ll

BangaloreRural

Ra

anagara

CASTE

INCOME

RESIDENCE


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CASTE CERTIFICATE

The Caste Certificate is needed to support the claim for availing the benefits of

reservation in various courses and jobs. In Karnataka, it is issued by the Tahsildar, a

Taluk level functionary.

The stipulated time for the issuance of Caste certificate is 21 working days. The overall

delayed disposal rate across all districts is 3.5%. While Bangalore and Raichur have high

instances of delayed disposals, Uttara Kannada and Chikkaballapura show a good

timely disposal pattern.

Map showing the percentage of delayed disposals across the districts in delivering the Caste

certificate


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BANGALORE

Bangalore North, South, East, Anekal and Yelahanka are the 5 taluks in Bangalore. A

comparative study on the delayed disposals specific to the Caste certificate in

Bangalore district revealed that while Bangalore North gets the highest number of

applications, its delayed disposal numbers are still lower than Bangalore South,

Bangalore East and Yelahanka which received fewer applications.

Bangalore East received around 24,242 applications of which 5340 were delayed. The

percentage of delayed disposals for Bangalore East was about 22%. Yelahanka received

around 36,042 applications of which about 5895 were delayed and the percentage of

delayed disposal was 16%. Anekal and Bangalore North have fewer instances ofdelayed disposals as compared to other Taluks.

Graph showing total number of applications for caste certificate and delayed disposals

in the taluks in Bangalore

0

20000

40000

60000

80000

100000

120000

Total number of applications

Delayed Disposals


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Table showing the total number of applications received, number of delayed disposals and the

percentage of delayed disposals in the offices in Bangalore East taluk.

In Bangalore East, the low performing offices are Deputy Tahsildar- Kasaba which has a delayed

disposal rate of 43.7% and Deputy Tahsildar Office- Bidarahalli having delayed disposal rate of

27.5%. Deputy Tahsildar Office- Krishnarapura received the highest number of applications, butstill had a comparatively better delayed disposal rate of 8.1%.

Taluk

BangaloreEast

Office Total number of

applications

Delayed

Disposals

Percentage of

Delayed

DisposalTaluk Office , Bangalore

East

3782 660 17.4%

Deputy Tahsildar Office-

Varthuru

5838 1392 23.8%


Bidarahalli

3828 1056 27.5%


Krishnarapura

6192 506 8.1%

Deputy TahsildarKasaba 3846 1683 43.7%

Deputy Tahsildar - White

Field

375 23 6.1%

Deputy Tahsildar

Panathuru

382 20 5.2%

Total 24,243 5340 22.0%


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Table showing the total number of applications received, number of delayed disposals and

percentage of delayed disposals in the offices in Yelahanka taluk

The low performing offices in Yelahanka in delivering the Caste certificate are Deputy Tahsildar-

Kasaba-10 with a delayed disposal rate of 44.7% and Deputy Tahsildar- City Circle with a

delayed disposal rate of 44.8%. Deputy Tahsildar OfficeYelahanka-Kasaba which received the

highest number of applications is one of the best performing offices with a delayed disposal

percentage of 10.2%.

Taluk

Yelahanka

Office Total

number of

applications

Delayed

Disposals

Percentage

of Delayed

Disposal

Taluk Office,

Yelahanka

5570 714 12.8%

Deputy TahsildarOffice-Indiranagar 1

1236 94 7.6%

Deputy Tahsildar

Office-Indiranagar 21091 88 8.0%

Deputy Tahsildar

Office-Yelahanka 1

1237 253 20.4%

Deputy Tahsildar

Office-Yelahanka 2

1210 396 32.7%

Deputy Tahsildar

Office-Yelahanka 3987 142 14.3%

Deputy TahsildarOffice-Hesaraghatta

3939 642 16.2%

Deputy Tahsildar

Office-Jala

3114 856 27.4%

Deputy Tahsildar

Office-Yelahanka-

Kasba

9940 1020 10.2%

Deputy Tahsildar -

Kasaba

5071 615 12.1%

Deputy Tahsildar

Kasaba-9365 33 9.0%

Deputy TahsildarKasaba-10

979 438 44.7%

Deputy Tahsildar -

Jalal 2

181 36 19.8%

Deputy Tahsildar -

City Circle

1266 568 44.8%

Total 36,186 5895 16.2%


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RAICHUR

Linsugur, Devadurga, Raichur, Manvi and Sindhnur are the five taluks in Raichur. A

comparative study of the delayed disposals specific to the Caste certificate in Raichur

district revealed that Lingsugur was the best performing taluk with the lowest delay

disposal rate of 1.6%. However, the poor performing taluks in Raichur are Devadurga and

Raichur.

Devadurga received about 35,543 applications for caste certificate of which it has delayed

4859 times with a delayed disposal percentage of 13.6%. Raichur taluk received around

33,633 applications of which it has delayed 3842 times with a delayed disposal percentage

of 11.4%.

Graph showing total number of applications for caste certificate and delayed disposals in

the taluks in Raichur

0

10000

20000

30000

40000

50000

60000

70000


Delayed Disposals


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the percentage of delayed disposals in the offices in Devadurga taluk

The low performing offices in Devadurga taluk are Taluk office, Devadurga with a delayed

disposal rate of 23.2% and Deputy Tahsildar Office- Gabbur with delayed disposal rate of

16.9%. The Deputy Tahsildar Office- Devadurga receivedthe highest number of

applications and remained the best performing office in Devadurga taluk.

Taluk

Devadurga


applications

Delayed

Disposals

Percentage

of Delayed

Disposal

Taluk Office , Devadurga 3737 869 23.2%


Gabbur

6556 1113 16.9%


Arakera

8383 1076 12.8%


Devadurga

9902 988 9.9%


Jalahalli

6965 813 11.6%

Total 35543 4859 13.6%


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the percentage of delayed disposals in the offices in Raichur taluk

The low performing offices in Raichur taluk are Deputy Tahsildar Office- Gillesugur with a

delayed disposal rate of 18.7% and Taluk office, Raichur with delayed disposal of 18.5%.

The Deputy Tahsildar Office- Raichur received the maximum applications for Caste

Certificate with the lowest delayed disposal rate of 6.6%.

Taluk

Raichur

Office Totalnumber of

applications

DelayedDisposals

Percentageof Delayed

Disposals

Taluk Office , Raichur 3060 568 18.5%

Deputy Tahsildar

Office-Devasugur

2775 370 13.3%

Deputy Tahsildar

Office-Yaragera

3365 498 14.7%

Deputy Tahsildar

Office-Gillesugur

2674 501 18.7%

Deputy Tahsildar

Office-Chandrabanda

2552 399 15.6%

Deputy Tahsildar

Office-Raichur

15730 1046 6.6%

Deputy Tahsildar

Office-Kalmala

3477 460 13.2%

Total 33633 3842 11.4%


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UTTARA KANNADA

Uttara Kannada is one of the best performing districts in terms of the timely delivery of

the Caste certificate. Ankola, Bhatkal, Haliyal, Honavar, Karwar, Siddpur, Sirsi, Supa and

Yellapur are the taluks in Uttara Kananda.

As evident from the graph below, Honavar is the best performing taluk. Of the 8673

applications for Caste certificates that it has received so far, it has delayed on only 2

occasions. Another taluk with an impressive record is Ankola. There have been only 4

delays in the 7389 applications for the Caste Certificate.

Graph showing total percentage of applications for caste certificate and delayed disposals in the taluks

in Uttara Kannada

99%

99%

100%

100%

100%

Delayed Disposals

Total no of Applications


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the percentage of delayed disposals in the offices in Honavar taluk

Both the offices delivering Caste certificate in Honavar district have done remarkably well.

The Deputy Tahsildar Office- Mavinakurbva has a delayed percentage of 0.02% and the

Deputy Tahsildar Office- Honavar has a delayed disposal percentage of just 0.01%.

Taluk

Honavar

Office Total

number of

applications

Delayed

Disposals

Percentage

of Delayed

Disposals

Deputy

Tahsildar

Office-

Mavinakurva

3488 1 0.02%

DeputyTahsildar

Office-

Honnavar

5185 1 0.01%

Total 8673 2 0.02%


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Taluk

Ankola

Office Total

number of

applications

Delayed

Disposals

Percentage

of Delayed

Disposals

Taluk Office ,

Ankola

792 1 0.12%

DeputyTahsildar

Office-Belekeri

2275 1 0.04%

Deputy

Tahsildar

Office-Ankola

2206 1 0.04%

Deputy

Tahsildar

Office-Basgod

2116 1 0.04%

Total 7389 4 0.05%


the percentage of delayed disposals in the offices in Ankola taluk

All the four offices issuing Caste certificate in Ankola have excellent timely delivery rates.

The Deputy Tahsildar Office- Belekeri, Deputy Tahsildar Office- Ankolaand Deputy

Tahsildar Office- Basgod have a delayed disposal rate of just 0.04%.


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INCOME CERTIFICATE

The Income Certificate is required for claiming scholarship and also for admission in

educational institutions and hostels. The certificate can be obtained by applying toTahsildar / Deputy tahsildar offices under Revenue Administration Department.

In the issuance of Income certificate, the overall delayed disposal across all districts is

4.4%. Bangalore is one district that shows an extremely high rate of delayed disposals.

Bidar is next on the delayed disposal rates. On the contrary, Uttara Kannada, Haveri and

Chikkaballapura are the best performing districts.

Map showing the percentage of delayed disposals across the districts in delivering the Income

certificate


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BANGALORE

A comparative study of the delayed disposals specific to the Income certificate across 5

taluks in Bangalore district revealed that Bangalore North received maximum number

of applications with a delayed disposal rate of 7.7%. Anekal hadreceived the least

number of applications so far; about 15,000 and it had a delayed disposal rate of about

3 %.

Bangalore East has with the highest number of delayed disposals. Ithas received about

45, 959applications of which 21,207 were delivered after the stipulated time.

Bangalore East had an extremely highpercentage delayed disposal of 46.1%. Bangalore

South received about 97,204 applications of which about 21,230 were delayed and the

percentage of delayed disposal rate stood at21.8%.

Graph showing total percentage of applications for Income certificate and delayed disposals in the taluks

in Bangalore

0

50000

100000

150000

200000

Total number of Applications

Delayed Disposals


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Taluk

Bangalore

East


applications

Delayed Disposals Percentage

of Delayed

Disposals

Taluk Office , Bangalore East 2580 373 14.4%

Deputy Tahsildar Office-Varthuru16004

8474 52.9%

Deputy Tahsildar Office-Bidarahalli

7418

4182 56.3%

Deputy Tahsildar Office-Krishnarapura

8138

3216 39.5%

Deputy TahsildarKasaba 11572 4958 42.8%

Deputy Tahsildar - White Field 44 2 4.5%

Deputy TahsildarPanathuru 203 2 0.98%

Total 45959 21207 46.1%


the percentage of delayed disposals in the offices in Bangalore East taluk

The low performing offices in delivering Income certificate in Bangalore East taluk are

Deputy Tahsildar Office- Bidarahalli with a delayed disposal percentage of 56.3% and

Deputy Tahsildar Office- Varthuru with delayed disposal rate of 52.9%. The DeputyTahsildar Panathurureceived only 203 applications for Income Certificate in Bangalore

East and had a delayed disposal rate of 0.98%.


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Taluk

Bangalore

South


applications

Delayed Disposals Percentage of

Delayed DisposalsDeputy Tahsildar Office-Beguru 19387 7213 37.2%

Deputy Tahsildar Office-Kengeri 12083 3266 27.0%


Thavarekere

7973 593 7.43%


Utharahalli

22277 6755 30.3%

Deputy Tahsildar Office-Kasaba 35031 3400 9.70%

Deputy Tahsildar - City Circle 453 3 0.66%

Total 97,204 21,230 21.8%


the percentage of delayed disposals in the offices in Bangalore south taluk

The low performing offices in Bangalore South taluk are Deputy Tahsildar Office- Beguru

with a delayed disposal percentage of 37.2% and Deputy Tahsildar Office- Uttharahalli

with delayed disposal of 30.3%. The office with the highest number of applications for

Income certificate is Deputy Tahsildar Office- Kasaba which has received 35,031

applications and has a delayed disposal rate of 9.7%.


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BIDAR

Of the five districts in Bidar district, Bidar taluk received the most number of

applications for income certificate and it has a delayed disposal percentage of 13.9%.

Homnabad is the best performing taluk in Bidar district in terms of timely deliverance

of the Income certificate. Homnabad has just 1.8% delayed disposals.

Bidar is the taluk with highest number of delayed disposals. Bidar received about

37,799 applications of which 5264 were delivered after the stipulated time. Bhalki

received about 12,435 applications of which about 1346 were delayed and the

percentage of delayed disposal was 10.8%.

Graph showing total percentage of applications for Income certificate and delayed disposals in the taluks

in Bidar

0

5000

10000

15000

20000

25000

30000

35000

40000

Total Number of applications

Delayed Disposals


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the percentage of delayed disposals in the offices in Bidar taluk

The low performing offices in delivering Income certificate in Bidartaluk are Deputy

Tahsildar Office- Bidar North with a delayed disposal percentage of 27.06%. The office

with maximum applications is Deputy Tahsildar Office- Bidar South and it has a delayed

disposal percentage of 9.59%

Taluk

Bidar


applications

Delayed

Disposal

Percentage of

Delayed

Disposal

Taluk Office, Bidar 139 0 0


Kamthana

2214 115 5.19%

Deputy Tahsildar Office-Bagdal 1816 119 6.55%

Deputy Tahsildar Office-Janwad 1297 72 5.55%

Deputy Tahsildar Office-Manhalli 1519 91 5.99%

Deputy Tahsildar Office-Bidar

North

10933 2959 27.06%

Deputy Tahsildar Office-Bidar

South

19881 1908 9.59%

Total 37799 5264 13.92%


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the percentage of delayed disposals in the offices in Bhalki taluk

The low performing offices in delivering Income certificate in Bhalki district are Deputy

Tahsildar Office- Bhalki with a delayed disposal percentage of 13.09% and Deputy

Tahsildar Office- Khataka Chincholli with delayed disposal of 11.40%. The office with the

least number of applications is the Taluk office in Bhalki and it has a delayed delivery

percentage of 1.33%.

Taluk

Bhalki


applications

Delayed

Disposals

Percentage of

Delayed Disposals

Taluk Office , Bhalki 224 3 1.33%


Halbarga

1663 166 9.98%


Bhalki

5436 712 13.09%


Khataka Chincholli

1464 167 11.40%

Deputy Tahsildar Office-Lakhangaon

1328 128 9.63%


Nittur B

807 49 6.07%


Saigaon

1513 121 7.99%

Total 12435 1346 10.82%


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CHIKKABALLAPURA

Chikkaballapura is one of the best performing districts in terms of the timely deliverance

of the Income certificate.

As we can see from the graph, Chintamani and Bagepalli are the two best performing

taluks in Chikkaballapura. Chintamani has received 17,984 applications for income

certificate and it has delayed only in 3 instances. Bagepalli received 8676 applications

and it has delayed in 2 instances.

Graph showing total percentage of applications for income certificate and delayed disposals in the taluks

in Chikkaballapura

100%

100%

100%

Delayed Disposals



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Taluk

Chintamani

Office Total number

of applications

Delayed

Disposals

Percentage of

Delayed Disposals

Taluk Office , Chintamani 3678 1 0.02%


Deputy Tahsildar Office-Kaiwara 2022 0 0

Deputy Tahsildar Office-Ambajidurga 1837 0 0

Deputy Tahsildar Office-Chilakalanerpu 1855 0 0

Deputy Tahsildar Office-Munganahalli 2206 0 0

Deputy Tahsildar Office-Muragamalla 3452 1 0.02%

Total 17984 3 0.01%


the percentage of delayed disposals in the offices in Chintamani taluk

All the offices in Chintamani taluk have done extremely well in terms of the timely

delivery of Income certificate. The office with the highest number applications is the Taluk

office at Chintamani and of the 3678 applications, they have delivered the service late

only once. So far, the whole of Chintaman taluk has faltered only on three occasions in

the timely deliverance of the Income certificate.


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Taluk

Bagepalli

Offices Total number of

applications

Delayed

Disposals

Percentage of

Delayed

Disposals

Taluk Office , Bagepalli 43 0 0

Deputy Tahsildar Office-Gulur 1770 0 0

Deputy Tahsildar Office-Cheluru 1530 1 0.06%

Deputy Tahsildar Office-Kasaba 2805 0 0


Mittemari

1132 1 0.08%

Deputy Tahsildar Office-Pathapalya

1396 0 0

Total 8676 2 0.02%


the percentage of delayed disposals in the offices in Bagepalli taluk

While the number of applications for the Income certificate in Bagepalli is few, the timely

deliverance has been very good. Of the 8676 applications received through the whole

taluk, there have been only 2 instances when the service was delivered to the citizen after

the stipulated time.


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RESIDENCE CERTIFICATE

The Residence Certificate is issued in order to prove that the person bearing the

certificate is a resident of the State/UT by which the Certificate is being issued. The

Residence certificate can be made in only one State/ UT, obtaining Residence certificate

from more than one State/ UT is an offence.

The overall delayed disposal rate across all districts is 14.6% in issuing the Residence

certificate. Tumkur and Ramanagara are districts that show the highest instances of

delayed disposals and Udupi, Chitradurga and Dakshin Kannada show highly positive

disposal patterns.

Map showing the percentage of delayed disposals across the districts in delivering the Residence

certificate


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RAMANAGARA

A comparative study of the delayed disposals specific to the Residence certificate

across the four taluks in Ramanagara revealed that Magadi got the most number of

applications and it has a delayed disposal percentage of 38.7%. Magadi received about

8475 applications of which 3282 were delivered after the stipulated time.

Ramanagara received the least number of applications, about 1300 and it had a

delayed percentage of about 23.9%.

Graph showing total percentage of applications for Residence certificate and delayed disposals in the

taluks in Ramanagara

0

1000

2000

3000

4000

5000

6000

7000

8000

9000


Delayed Disposals


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the percentage of delayed disposals in the offices in Magadi taluk

In Magadi, the worst performing offices are Deputy Tahsildar Office- Soluru which received

1274 applications with a delayed disposal rate of 48.9% and Deputy Tahsildar Office-

Kunduru which received 1892 applications with delay rate of 44.5%.

Taluk

Magadi

Office Total number

of

applications

Delayed

Disposals

Percentage of

Delayed

Disposals

Deputy Tahsildar Office-Madabale 1603 437 27.2%

Deputy Tahsildar Office-Soluru 1274 623 48.9%

Deputy Tahsildar Office-Tippasandra 1697 714 42.0%


Deputy Tahsildar Office-Kunduru 1892 842 44.5%

Total 8475 3282 44.5%


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the percentage of delayed disposals in the offices in Ramanagara taluk

In Ramanagara taluk, the offices which had the most number of delayed disposals were

Deputy Tahsildar Office- Kutagal which has a delayed disposal rate of 42% and Deputy

Tahsildar Office- Kasaba with a delay disposal rate of 41.3%.

Taluk

Ramanagara


applications

Delayed

Disposals

Percentage of

Delayed

Disposals

Taluk Office , Ramanagara 86 22 25.5%


Kasaba

203 84 41.3%

Deputy Tahsildar Office-Bidadi 371 45 12.1%


Kutagal

207 87 42.0%


Kylancha

246 40 16.2%


KASABA

181 32 17.6%

Total 1294 310 23.9%


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TUMKUR

A comparative study of the delayed disposals specific to the Residence certificate

across the taluks in Tumkur showed that Tumkur taluk received the most number of

applications and it has a delayed disposal rate of 38.7%. Tiptur received 4306

applications and had a delayed disposal rate of 1.41% which is the lowest across all

taluks in Tumkur district.

Chiknayakanhalli has the highest percentage of delayed disposals of 43.2% in Tumkur

district in delivering the Residence certificate. Pavagada received the lowest number of

applications in Tumkur district, yet had a high delayed disposal rate of 40%.


taluks in Tumkur

0

2000

4000

6000

8000

10000

12000


Delayed Disposals


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Taluk

Chiknayakanhalli

Ofice Total

number of

applications

Delayed

Disposals

Percentage of

Delayed

Disposals

Deputy Tahsildar Office-Kandikere 284 110 38.7%

Deputy Tahsildar Office-Shettikere 235 65 27.6%



Handanakere

331 158 47.7%

Deputy Tahsildar Office-Huliyar 596 255 42.7%

Total 1789 773 43.2%


the percentage of delayed disposals in the offices in Chiknayakanhalli taluk

The offices which have a high delayed disposal percentage in the Chiknayakanhalli are

Deputy Tahsildar Office- Kasaba and Deputy Tahsildar Office- Handanakere. Deputy

Tahsildar Office- Kasaba has a delayed disposal rate of 53.9% and Deputy Tahsildar Office-

Handanakere has a delayed disposal rate of 47.7%.


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the percentage of delayed disposals in the offices in Pavagada taluk

The offices with the most delayed disposals with respect to the Residence certificate in

Pavagada taluk are Deputy Tahsildar Office- Y N Hosakote and Deputy Tahsildar Office-

Nidagal. The Deputy Tahsildar Office- Nidagal has a delayed disposal percentage of 53.2%

and the Deputy Tahsildar Office- Y N Hosakote has a delay percentage of 42.8%. What is

also interesting to note is that Taluk Office, Pavagada has received only one application

for Residence certificate till date.

Taluk

Pavagada


applications

Delayed

Disposals

Percentage of

DelayedDisposals

Taluk Office , Pavagada 1 0 0

Deputy Tahsildar Office-Y N

Hosakote

415 178 42.8%

Deputy Tahsildar Office-Nidagal 353 188 53.2%


Nagalamadike

139 52 37.4%


Total 1315 527 40.0%


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DAKSHIN KANNADA

Dakshin Kannda is one of the best performing districts in terms of timely delivery of

the Residence certificate service. A comparative study of the delayed disposals specific

to the Residence certificate across the taluks in Dakshin Kannada showed that Bantval

district received the most number of applications and it has delayed 32 times.Sulya

district received 1767 applications and had a delayed disposal percentage of 3.7%, the

highest in the district.

Bantval and Beltangadi are the two best performing taluks in Dakshin Kannada and

they have a delayed disposal percentage of 0.51% and 0.47% respectively.


taluks in Dakshin Kannada

94%

95%

96%

97%

98%

99%

100%

Delayed Disposals



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Taluk

Bantval


applications

Delayed

Disposals

Percentage

of Delayed

Disposals

Deputy Tahsildar Office-Bantwal 1226 7 0.57%

Deputy Tahsildar Office-Panemangalore

2310 11 0.47%

Deputy Tahsildar Office-Vittla 2648 14 0.52%

Total 6184 32 0.51%


the percentage of delayed disposals in the offices in Bantval taluk

All the three offices in Bantval district show a very good timely delivery pattern. The

Deputy Tahsildar Office- Vittla received the highest number of applications, the figure

standing at 2648 and there has been delay in just 14 instances.


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Taluk

Beltangadi


applications

Delayed

Disposals

Percentage

of Delayed

Disposals

Taluk Office , Beltangadi 1 0 0

Deputy Tahsildar Office-Kokkada 411 0 0

Deputy Tahsildar Office-Venoor 342 1 0.29%


Belthangady

1354 9 0.66%

Total 2108 10 0.47%

Table showing the total number of applications received, number of delayed disposals andthe percentage of delayed disposals in the offices in Beltangadi taluk

The Deputy Tahsildar Office- Belthangady received the highest number of applications and

has a delayed disposal percentage of 0.66%. The Deputy Tahsildar Office- Kokkada had

received 411 applications and all of them were delivered in time.


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REJECTION ANALYSIS

Of the 22 million applications received under Sakala, 1.28 million applications have been rejected. Of the

12.8 lakhrejections, 6.1 lakh rejections have occurred corresponding to the Caste, Income and Residence

certificates.

Tumkur has the highest number of rejections for applications in the Caste, Income and Residence

certificates in the state. In Tumkur, while 26,572 applications for the Caste certificate have been

rejected, 12,047 applications for Income certificate and 5192 applications for Residence certificate have

been rejected.

Bangalore hasa total of 42,280 rejections for applications towards Caste, Income and Residence

certificates. Belgaum and Hassan also show high number of rejections of applications. Udupi has the

least number of rejections, a total of 2552 rejections for applications towards Caste, Income and

Residence certificates.

Graph showing the sum of rejections for Caste, Income and Residence certificates across the districts in

Karnataka

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

Belgaum

Bagalkot

Bijapur

Bidar

Raichur

Koppal

Gadag

Dharwad

UttaraKannada

Haveri

Bellary

Chitradurga

Davanagere

Shimoga

Udupi

Chikmagalur

Tumkur

Bangalore

Mandya

Hassan

DakshinaKannada

Kodagu

Mysore

Chamarajanagar

Gulbarga

Yadgir

Kolar

Chikkaballapura

BangaloreRural

Ramanagara

Total number of rejections in Caste, Income

and Residence certificates in all the districts

Delayed Disposals Analysis in Sakala

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