Defeciencies in service
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“Defeciencies in Service”
under Consumer Protection
act,1986
Presented by- Aditya KashyapPresented by- Aditya Kashyap
A Strange Case of Dr. Jekyll and Mr. Hyde
A Strange Case of Dr. Jekyll and Mr.
Hyde
“Deficiencies in Service” under Consumer Protection
Act, 1986
Aditya KashyapRoll no. 16183
Group no. - XXXI
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Definition of “Deficiency”
Sec. 2(1) g defines “ deficiency” in service as :
“deficiency” means any fault, imperfection, shortcoming or
inadequacy in the quality, nature and manner of performance which
is required o be maintained by or under any law for the time being
in force or has been undertaken to be performed by a person in
pursuance of a contract or otherwise in relation to any service;
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Concept of deficiency
i) Qualityii) Natureiii) Manner
of performance
Which is required to be maintained
OR
Has been undertaken to be preformed by a person
a) By Lawb) Under
any Law
a) In pursuance of a Contract
b) Otherwise
i) Faultii) Imperfect
ioniii)Shortcomi
ngiv) Inadequa
cy
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Exceptions to the definition
The definition specifically excludes two types of Services, namely :
Service rendered “ free of charge”Contract of Personal Service
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Airways(Relevant Act : The Carriage by Air Act 1972
Denial of SeatChange of Schedule
Refund of lost TicketsFood aboard
Delay in flight
Case Laws :- 1.2.
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Banking(Relevant Acts : Banking Regulation Act
1949 Reserve Bank of India
Act 1934)Payment of ChequesIssuance of DraftGranting of Loans
Fixed DepositsTransfer of funds
Liability for the Locker
Case Laws :-
1. 2.
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