DecisionWise Webinar: 4 Coaching Challenges and How to Handle Them

4 Common Coaching Challenges (and How to Handle them)

Linda Linfield, M.A.

Director of Talent Assessment DecisionWise, Inc.

Charles Rogel, M.B.A.

Director of Business Development DecisionWise, Inc.

©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com

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360-Degree Feedback Employee Engagement

Leadership Coaching Organization Change

Awareness | Action | Accountability

Clients

About DecisionWise


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4 Coaching Challenges Eager New Manager Executive Leader Resistant to Feedback

Seasoned Pro with a Development Need Emerging Leader (or High Potential)


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Poll Question

What is the most critical coaching situation in your organization?

1. We have new managers who don’t receive adequate coaching in

their new roles. 2. We have seasoned professionals who see their careers have

stalled. 3. We have the need to develop high-potential leaders as part of our

succession-planning responsibility. 4. We have leaders who resist feedback and coaching. 5. All of the above.


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The Difference Between…

Coaching

Meet expectations Leverage their initiative Clear goals

Goal: Achieve higher performance

Mentoring

Superior performers Leverage their expertise Stretch assignments

Goal: Develop potential for succession/promotion Achieve superior performance

Corrective Action

Poor performance Directive Approach Consequences

Goal: Meet expectations


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Don’t Get Personal

2009 Harvard Business Review study of coaching practices:

• Only 3% of leaders pursue coaching because of personal issues

• But 76% of coaching

engagements evolve into counseling on personal issues


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PERFORMANCE EXPERTISE

INTERPERSONAL DISPOSITION

Do they have a track record that proves they can achieve the results for which

they will be accountable?

Will they engage others effectively and with integrity to accomplish

organizational goals?

Do they have the cognitive ability, knowledge, competency, and skill to

succeed in the role?

Will their personal attitudes, characteristics, and style enhance their

effectiveness?

4 Leadership Domains


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Escalating Difficulty of Coaching Issues

Policy/Legal Violation

Job Skills

Habits

Knowledge

Performance Problem

Personal Appearance

Relationship issue

Attitude

Personal Characteristic

Values and Beliefs

EXPERTISE

PERFORMANCE

INTERPERSONAL

DISPOSITION


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Eager New Manager

Challenge

What the coach needs to provide

Credibility


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Seasoned Professional

Challenge


Credibility


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Emerging Leader

Challenge


Credibility


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Executive Leader

Challenge


Credibility


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Coaching Works When…

1. You create cognitive dissonance. 2. You work through the dissonance in an

effective way. 3. You bridge the gap through adaptive

processes rather than allowing ego defenses to take over.

Beliefs about who I am and

what I do.

Realities about who I am and what

I do.


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How to Gain Trust and Credibility

Understand leader’s world (observe him/her in their work setting before starting coaching)

Gather data from those who best know the individual (360, interviews, or other assessments)

Listen to ensure understanding before giving advice and recommendations

Use a validated coaching methodology

Ask for feedback

Support the individual outside of the coaching relationship

Maintain confidentiality – don’t “leak”


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A Coach Is…

…not like a computer technician who

fixes the individual,

but rather like the gardener who creates the right

environment for the person to grow.


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Linda Linfield Director of Talent Assessment [email protected] Charles Rogel Director of Business Development [email protected] 1.800.830.8086 www.decision-wise.com www.decision-wise.com/blog LinkedIn: 360 Degree Feedback Surveys Twitter: DecisionWise

April 18-19 | Park City, Utah $995 per person Become an expert on 360-degree feedback. Learn how to coach others on their results. This program has been approved for 12 credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Data-Driven Performance Coaching

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DecisionWise Webinar: 4 Coaching Challenges and How to Handle Them

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