Debtfree DIGI July 2013

www.debtfreedigi.co.za

South Africa’s debt counselling magazine

July 2013

Debt Review Software by

Bitech is recognised as the leading Debt Counsellor software system supplier.

Simplicity is rich in functionality and caters for all Debt Counsellor requirements e�ortlessly.

Simplicity is leading edge technology and Bitech stay at the forefront of development - we continue to lead the way!

The Simplicity system is fully integrated with Hyphen PDA, which provides you, the Debt Counsellor, with an uninterrupted and e�cient service with no manual intervention and in total control.

Some features of the Simplicity system are completely unique unique, amongst others is the ability to create customised legal documentation instantaneously.

Bitech prides itself on its after sales service and the support it provides to Debt Counsellors - this is as important as the excellence of the Simplicity product!

p d a

Hyphen Technology (Pty) Limited is a member of the FirstRand Group

Hyphen PDA is a division of Hyphen Technology (Pty) Limited, which is wholly-owned by the FirstRand Group - �nancial soundness is important when considering a PDA!

Hyphen PDA is at the top of its game and is unrivalled in the collections and payment space.

Hyphen PDA essentially operates with the use of banking systems (iSeries mainframe computers) and the PDA and Payments Engine are fully integrated - as a result you will seldom, if ever, query the status of your collections or payments.

The reports generated are everything a Debt Counsellor will need to manage the business - reporting is immediate, current and always available.

27(0)16 987 5004/27(0)16 987 5006/27(0)16 987 2369

Contact Bitech

[email protected]

www.bitechsystems.hypermart.net

27(0)11 303 0060 extension 2

Contact Hyphen

[email protected]

www.hyphen.co.za

Debt Review Software by

Bitech is recognised as the leading Debt Counsellor software system supplier.

Simplicity is rich in functionality and caters for all Debt Counsellor requirements e�ortlessly.

Simplicity is leading edge technology and Bitech stay at the forefront of development - we continue to lead the way!

The Simplicity system is fully integrated with Hyphen PDA, which provides you, the Debt Counsellor, with an uninterrupted and e�cient service with no manual intervention and in total control.

Some features of the Simplicity system are completely unique unique, amongst others is the ability to create customised legal documentation instantaneously.

Bitech prides itself on its after sales service and the support it provides to Debt Counsellors - this is as important as the excellence of the Simplicity product!

p d a

Hyphen Technology (Pty) Limited is a member of the FirstRand Group

Hyphen PDA is a division of Hyphen Technology (Pty) Limited, which is wholly-owned by the FirstRand Group - �nancial soundness is important when considering a PDA!

Hyphen PDA is at the top of its game and is unrivalled in the collections and payment space.

Hyphen PDA essentially operates with the use of banking systems (iSeries mainframe computers) and the PDA and Payments Engine are fully integrated - as a result you will seldom, if ever, query the status of your collections or payments.

The reports generated are everything a Debt Counsellor will need to manage the business - reporting is immediate, current and always available.

27(0)16 987 5004/27(0)16 987 5006/27(0)16 987 2369

Contact Bitech

[email protected]

www.bitechsystems.hypermart.net

27(0)11 303 0060 extension 2

Contact Hyphen

[email protected]

www.hyphen.co.za

Simplici ty

[email protected]

Debt review and distribution software.Proud Software provider to DC Partner, Payment Distribution Agency.

https://debtwisesolutions.co.za

Debt Wise Solutions

DEBT COUNSELLING EXPLAINEDDebtfree DIGI asked Debt Counsellor Octavia Hlatshwayo of Mzansi Debt Counselling to help explain the debt review or debt counselling process.

Debt Counselling is a process which was promulgated into law back in 2006. The Dept. of Trade & Industry conducted in-depth research to determine the causes of over indebtedness, reckless lending and better ways of dealing with debt. A decision was taken that Usuary Act and the Credit Agreement Act be withdrawn and be replaced with the new National Credit Act. The National Credit Regulator was the industry body tasked to regulate the entire credit market ie. Register Credit Bureaux, Credit Providers, Debt Counsellors and most importantly to ensure that they all conform and comply to the NCA. Debt review is part of the NCA in section 86 which allows a consumer with credit agreements with registered credit providers to apply for the restructuring of his/her accounts in an effort to alleviate the danger of having an impaired record, repossession of assets and still ensuring that debt obligation is fulfilled by the consumer. Once a consumer has consulted with a DC to discuss his/her financial status, a determination by the DC whether or not the consumer is over indebted. An over indebted

consumer will then formally apply by filling in application form through the DC disclosing his/her financial position. The DC will conduct income and expenditure assessment , propose new repayment instalments and terms to the consumer’s creditors. The DC will then refer the debt review application to a Magistrate to grant an order. Should all negotiations satisfy the court , an order will be granted and formal restructuring of all accounts will be finalised.

Required documents for the application are normally an ID Copy, 2 months bank statement, copy of credit report (the DC can help you get this) and Proof of Income. It is advisable that when one notices a negative imbalance in income and expenditure or if you start skipping or short paying accounts, that you immediately consult with a DC to seek a solution and recommend available remedies i.e revisiting your Budget , making adjustments in your life and possibly applying for Debt Review to safeguard your assets.

Administrators of the Debt Counselling Application Process

www.adcap.co.za

C O N T E N T S

07 Editors notes Our Editor Zak King speaks his mind about change.

09 News All the latests events making headlines

14 A National Credit Act - Draft Amendment Bill

16 ABSA collections agents throwing away ABSA’s money?

19 Letter from a reader 20 Money wise celebrities

26 DC Announcement board

27 All Pro DC Newsletter

32 Service DirectoryMatthew Booth

www.one.za.com

Call us 086 126 6562

insurance done right

Sam HaasbroekPortfolio Manager, Western, Eastern Cape & Northern Cape

Mobile 082 550 7294 Email [email protected]

One is an authorised financial services provider – FSP 8783

Marijke Wessels Portfolio Manager, Gauteng, KZN & Free State

Mobile 082 729 3833 Email [email protected]

Last month we looked over the last 12 months of Debt review industry developments. Suddenly that feels so long ago, yes so much has changed. Change…hmmm. Truth is, we all like things to stay the same, no matter how much we talk about how we want new experiences and to try new things, change scares us. In life, we try to find our niche and stick to it as much as possible. We even fool ourselves talking about the “good old days” (they probably weren’t that good) and how great things were back then. This is just another effort to resist change and when change does come around we cringe. What will happen, will I have to learn something new? I hope not.

Well, sorry, things are changing. Even the National Credit Act, the foundation for the entire debt review process, is changing. With the Department of Trade and Industry putting forward a Draft Amendment Bill on the NCA, things are moving ever closer to actual change.

This month we look at that and the events surrounding it, as well as serving up a nice ‘ol chunk of news. FNB has moved, do you know

their new address? Did you hear about CPE? Well, head over to the “news” section for more details.

We interview a sports celebrity as well as introduce a new feature from the Alliance of Professional Debt Counsellors (AllProDC). Be sure to check that out if you would like to learn more about them. You see… even things inside Debtfree change.

This issue is jam packed. The team have been working hard to bring you a great issue, and you’ll be excited to know that our next Special Edition is a print version which will be available shortly, keep your eyes peeled! Things change, people change, but one thing remains the same, you want to be Debt free. Keep at it! Today you’re one day closer to that goal.

EDITOR’S NOTE

INDUSTRY CONSUMER

NEWS FLASHFor daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za

UNHAPPY PUBLIC MARCH ON BANKS

On the 6th of July about 150 UBUNTU members marched in Johannesburg. They were protesting against the practice of money creation and securitsation. They travelled from bank to bank delivering a memorandum demanding more information about these topics.

One of South Africa’s oldest (and largest) law firms Norton Rose, refused to receive the memorandum from the Marchers... so the crowd attached it to the gate much like a “summons” they say.

Of all the banks only ABSA refused. “The other banks accepted it graciously” says Michael Tellinger.

BDCF MEET WITH AFRICAN BANK

The Black Debt Counsellors Forum say that they are seriously concerned about the astronomical rise of unsecured lending in South Africa and quote a 389% statistical rise in this portion of the credit industry within the last five years. The BDCF has been initiating talks with major

players in the unsecured lending industry. They say they are concerned about distressed borrowing and the resultant vulnerability to consumers and are determined to be proactive in addressing the problem. As such they recently initiated a series of talks with African Bank . The key areas discussed were high interest rates, reckless credit and consumer education. ‘’We want to point out that this was not a name and shame exercise but a proactive approach in which for the first time African Bank was able to sit down with a Debt Counsellor’s Forum and carve a way forward to the interest of the consumer” says Randall Adams of the BDCF. The BDCF maintains that Debt Counsellors’ role in curbing the spiralling of debts through debt counselling are not fully appreciated in the industry. “We want to alter the misperceptions and be a catalyst for positive change in consumer protection“. BDCF report that they will soon be engaging with Capitec Bank and Bayport on the same matters.

DA WEIGH IN ON DRAFT NCA AMENDMENT BILL

The Democratic Alliance (political party) have joined in those making comments about the DTI’s Draft Amendments Bill for the National Credit Act You can read their proposal and

All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?contact us today for more information0861 112 882

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL [email protected]

www.in2insurance.co.za

NEWS CONT.

comments (including the weird one about excluding bonds from debt review) here:

http://debtfreedigi.co.za/da-press-release-about-proposed-nca-amendments/

CPE NO MORE

The National Credit Regulator recently decided not to renew the Service Level Agreement to be a Payment Distribution Agent to CPE. CPE or Consumer Protection Excellence has been operating as a PDA for several years now under licence from the NCR. In their letter to Debt Counsellors about their decision the NCR indicated that the effected DCs had to switch to a different Payment Distribution Agency and inform them of the NCR of their choice of new PDA by the 8th of July. This was quite soon after the notice went out.

The NCR have further said that should the Debt Counsellor fail to inform them they will take it upon themselves to choose a new PDA for the Debt Counsellor. It seems unlikely that the NCR will be able to enforce such a statement and if this was necessary however the intent is clear enough: The NCR wanted effected DCs to make a choice and to do so fast. Many DCs have been stressed due to the additional workload the forced shift has created for them and are worried about the possibility that the move could cause trouble for consumers down the line. Some banks like FNB have been very helpful and offered to assist DCs in any way they can.CPE themselves recently communicated with

current Debt Counsellor users (who make use of their system) that they have brokered a deal with NPDA (another licensed PDA) to transfer over files on the EMINENCE system to their care. Here is part of their correspondence:CPE will integrate Eminence with NPDA from the first of July 2013. This will imply that you as debt counsellor will not be influenced by this transformation. Eminence support will be provided by HVDM Software and thus be serviced by ourselves.

CPE will advise all consumers of the new banking details and request that you assist us herein. All funds received in the CPE bank accounts will be distributed by NPDA after integration. Up until then CPE will conduct the distributions as normal.

CPE have asked that if any consumer or Debt Counsellor has any concerns that they contact CPE staff at once for assistance.

Here are some contact addresses that those effected can use:Hannatjie Pienaar CEO : 083 650 6117Pine Pienaar : 082 414 4804Riaan Jacobs : 082 443 4865Inus Greyling : 082 443 1195Jacques Jonker : 082 442 3026

COOMBE & ASSOCIATES COME UNDER FIRE

In recent months there has been much discussion over garnishee (or EAO) abuse. In the forefront of many of the stories is the

telephone +27 (0)21 462 7533email [email protected]

ACCOUNTING | TAX | AUDIT | CONSULTING

firm Coombe & Associates. So bad was the publicity that there seems to have even been a name change and massive jump ship by principle members of the firm. Now it seems that more than bad press is headed Coombe & Associates way. A Debt Counsellor has asked for a Disciplinary hearing with the Northern Province Law Society.

In particular the accusations against Coombe & Associates relate to:

Garnishee orders which were obtained in courts without nexus to consumer and Default judgments being taken with interest rates of 60%. (This rate can only legally apply to short term credit). Although the Section 103(5) commonly called induplum rule applies to such judgments and prevents run away debt it is asked: is this legal?

There will be an investigation into the matter and Coombe & Associates could face serious consequences. For more information contact [email protected]

FNB’S DEBT REVIEW CENTRE HAS MOVED OFFICES

FNB Debt Review’s new address is:FNB Towers

8th Floor27 Diagonal StreetJOHANNESBURG CBD2000

NCR REPORT SHOWS THAT CONSUMER DEBT HAS WORSENED

The NCR have recently released some statistics (as they do every few months) relating to SA credit use. The statistics show that over the last few months more people have received access to credit and that more people than ever are not repaying their debt obligations.

The NCR report that in the past three months, almost 200 000 additional consumers have been classified as having “impaired credit records”. This means that the number of consumers with poor repayment status is now sitting at almost half of the credit active consumers in SA (9.53 million).

It seems that these defaults are among those consumers who recently ran out and got unsecured credit in the unsecured credit boom of the past while. This portion of the credit market has nearly doubled since 2010.

Debt Counsellors have been warning that there was danger in this explosive growth however most other parties insist that there is no “bubble” or “crisis” developing in this area. Recent reports by major banks have indicated that they expect higher default numbers on these accounts and this has seen bank share prices fall dramatically.

Get daily news in 3 min or less. www.debtfreedigi.co.za/news

The National Credit Act has been around for 6 years now and over time it has become evident that there are some minor adjustments needed to ensure that the purposes of the Act are actually met.

There have been a number of very obvious issues in regard to Debt Review, in particular, that will now seemingly receive attention.

Some of these issues have been:

Lots of terminations of matters in terms of Section 86(10) were creditors simply decided they did not want to try help the consumer through debt review and rather wanted to sue them. This creates extra costs for both parties

and ends up with two legal cases about the same account.

Accounts which were left out of the debt restructuring process because of the wording of Section 129. This made no sense since the Section 129 letter advises consumers to go for Debt review.

Reference to certain courts only in regard to certain types of debt review activities.

It has been proposed by the DTI that Creditors not be allowed to try leave the process once it is set before a court and that when a consumer gets a Section 129 letter these accounts can be included if the consumer acts promptly.

National Credit Act - Draft Amendment Bill What it is and what it means for you

NEXTABSA COLLECTIONSAGENTS THROW...

DTI - NCA Draft Amendments Public hearingsOver the last month and a half the Department of Trade and Industry have been holding public meetings country wide in an effort to get the publics input on the Draft Amendments Bill that they have suggested. These meetings have been held in various provinces and it is hoped that they allowed the public to have their say about the proposed changes. The meetings were well attended country wide and attendees were not only given a presentation by the DTI team but also had a chance to ask questions and make comments about areas of concern. Various important points were raised and the DTI team took extensive notes. The DTI also called for written comments and suggestions. Creditors, members of the public, attorneys and Debt Counsellors (and more) have now had a chance to comment both on the policy document as well as the proposed changes to the Act. The DTI extended the deadline for submissions regarding the draft proposed amendments to the National Credit Act un till the 15th of July to certain industry players upon written request. The original date put forth was the end of June 2013. The DTI hope that the extension for certain intrinsic industry bodies would allow for more inclusive and comprehensive comment. The DTI will now collate all this info decide what to throw out and what to keep and use to make a final proposal to parliament. This will be the official NCA Amendment Bill.

What is hoped for is more clarity, increased

simplicity as well as corrections to some minor numbering and phrasing errors which have caused some rather big problems.

Credit providers would like to see Debt Counsellors obliged to make proposals to them before making up court documents. Debt Counsellors would like to see Magistrates empowered to change interest rates. We will now have to wait for the DTI to produce it’s final proposal to see what has and has not been included. The DTI have said they would like to see the proposal before Parliament early next year. In the meantime all parties are still operating under the current court rulings and understanding of the NCA.

YOU CAN READ OVER THE DTI’S INITIAL DRAFT AMENDMENT BILL

HEREhttp://debtfreedigi.co.za/draft-nca-amendment-bill/

ABSA collections agents throwing away ABSA’s money?

A Debt Counsellor recently reported on how ABSA collections contacted his client in regard to arrears on his account. It seems they even threatened to take legal action in regard to arrears on the account. The consumer explained that the account is under debt review and that he doubted that there were any arrears as his payments through debt review were up to date.

The collections agent was unable to inform the consumer as to how much in arrears the account was. (Strange? You would think that that was the whole purpose of the call). The consumer was naturally concerned. Had the PDA been making payments? Was there a problem with the Debt Counsellors proposals? What was going on?

At this point the Debt Counsellor got involved. it turns out that the consumer was indeed in arrears. The collections agent was correct!

For how much?For a shocking R0.85. That’s right 85 cents.

Consider this: The collections agent had to call from Gauteng to Cape Town, the consumer had to stress and the DC had to make telephonic and electronic inquiries to figure out how much the account was in arrears. All that over 85 Cents.

It is events like this that make consumers and Debt Counsellolrs cry: “ harassment “. Especially in this case it is clear that there was no real financial benefit to this collections effort.

Questions that the DC asks are: Should the collections agent not know the exact amount in advance of contacting the consumer? Why did the debt review department not contact the DC ? And why is the system calling up these small arrears amounts? Should a consumer be threatened with the creditor’s withdrawal of involvement with a debt review and then the threat of further legal action to collect for such a small amount?

Think of all the stress, work created and the costs caused by this collection call. All in all this can be classed an epic failure by this ABSA representative.

* ABSA were contacted about this event but did not comment.

It turns out that the consumer was indeed in arrears.

NEXTMONEY WISE CELEBRITIES

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Gooday All

I watched TV yesterday in horror as K Malakalaka, head of complaints, representing the NCR and I think it was Elias from the NDMA were interview live on SABC1.

Firstly they started speaking in Sotho and later a viewer asked them to revert to English as so many people were watching and could not understand.

It was made clear that the NCR handle COMPLAINTS and not the NDMA which was a good thing. But how on earth can you explain the NCR almost “giving endorsement” to the NDMA after all that has been done to have them removed?

I immediately got a staff member of mine to phone the NDMA to ask if they do debt review. They replied that they did not, but could restructure a consumers debt. The next thing they said was that they do not charge the consumer as opposed to debt counsellors who charge high fees and that they do not place the consumer on ITC, which Debt Counsellors do.

Now really, you now have a over indebted consumer who needs assistance – hence the introduction of the NCA to make it a formal process as well as assist the consumer to budget – then you have the NDMA advocating that there is no ITC listing, thus allowing consumers

to restructure their debt but still able to make more. This makes NO sense to me and I felt like it was a slap in the face of debt counsellors who strive every day against insurmountable problems and odds to do a debt review and get it through the courts.

Then the NCR goes live, taking calls, with the NDMA who are in essence representatives of the Banks? The NCR should be promoting debt counselling because if it acts in this fashion it is only going to result in more consumers “reviews” failing.

Another point that enrages me is that if the consumer is a potential debt review and not restructure client then who does the NDMA refer them to, to do their debt review?

This clearly was not well thought out and the NCR need to go on record that the NCA and the NCR are there to assist consumers, otherwise why have they got a mandate to do so – that means any “entity” can be “endorsed” by the NCR to get assistance.

Debt Counsellors need some media coverage by the NCR as to what we do and the importance of the process being formal. Yet no training material is available and I have requested brochures since 2008 and to date never received anything from the NCR.

DB - Debt Counsellor (Western Cape)

LETTER FROM A READER

Matthew Booth

INTERVIEW OVER THE PAGE

Matthew Booth is a central defender for Wits University Football Club who has just recently moved from Ajax Cape Town. He made his football debut for South Africa in February ‘99, against Botswana at the Cosafa Castle Cup and has played for Bafana Bafana 27 times. Matthew has even represented South Africa in the Olympic Games in 2000. We spoke to him about how he handles his money.

Df Qu. Matthew, you are a famous, successful sports star. Surely you have lots of money, Ferraris and bling. You don’t have to worry about tough times and economic recessions, right?

M: This is a stereotype which South African footballers have tried unsuccessfully to eliminate. Society expects us to be ‘blingy’ and footballers (especially young ones) are often pressured into making bad investments (eg. buying a car before he has a house). The English Premier League pays players exorbitant salaries and for some reason people think that this is the case in SA. I am not overly concerned about the current economic woes but I have certainly always been worried about my money after I retire which has required me to invest wisely as

we (footballers) have very short careers.

Df Qu. What have been your best and worst financial decisions?

M: My worst is almost always cars. During trade-in time I’ve realised how much money I have lost due to the time/distance/value equation. Besides my wife, my best investment has always been, and always will be property. Even though renting property out can be a pain in the rear, there is something tangible about owning property.

Df Qu. What are you currently doing to plan ahead for the tough times (economically) to come?

M: I haven’t necessarily planned for the ‘tough times ahead’ as so much as to plan for a future without a regular salary (ie. once I retire). The best thing I did was to sit down with my wife and a finacial advisor from my bank who clarified and advised us on what to do so that our standard of living would not drop once we retire.

Df Qu. What do you say to consumers who are always running out of money at the end of the month?

M: Stop living beyond your means and for heavens sake, stop trying to compete with the Jones’ because ultimately it’s not worth it. If you don’t have the cash for it then you can’t afford it.

Df Qu. Do you have any money saving tips for our readers?

M: Take a moment to step out of your body and analyse what you spend your money on. Most people don’t even realise that they are spending cash on things which they don’t need because it has become such a habit.

Senior career*Years Team appearances goals1994–1998 Cape Town Spurs 92 (5)1998–2002 Mamelodi Sundowns 114 (6)2001 → Wimbledon (loan) 0 (0)2002–2004 Rostov 52 (1)2004–2009 Krylia Sovetov 107 (7)2009–2011 Mamelodi Sundowns 38 (0)2011–2013 Ajax Cape Town 40 (5)National team‡1999– South Africa 37 (1)

NEXTANNOUNCEMENTBOARD...

DC Partner has representatives country wide who visit our Debt Counsellor clients every month. If you are in the Garden Route and East-ern Cape areas here is your local contact person:

Arnold SteynI see Debt Counselling as a wonderful rehabilitation program for people who can admit that they are over indebted. Working for DC Partner has been an absolute privilege and has given me the opportunity to meet some exceptional Debt Counsellors who truly have a passion for helping people in need. !nterests: Action Cricket, Pizza and my crazy dog Bacchus.

Email [email protected] 071 177 1909Mobile 044 873 4530

Debt Wise New FeatureNow you can generate documents for the National Credit Tribunal (NCT) right from the DebtWise program. Just choose this option from the menu!

Debt review and distribution software.Proud Software provider to DC Partner, Payment Distribution Agency.

https://debtwisesolutions.co.za

Debt Wise Solutions

DCASA W.Cape Debt Review EXPO24th July 2013, Parow Golf CourseMeet, ask questions and chat at length with various bank’s Debt Review Departments.

DCASA Annual Conference21 Aug, Emperors Palace, GuatengSpeakers: Ingrid Goodspeed (Treasury) Dawie Roodt (Economist) Lesiba Mashapa (NCR) Hennie Ferreira (MFSA) Rob Easton-berry (Retail) Louis de Cruz (Banks)

DCASA welcomes Christina Muzondo to the teamhttp://www.dcasa.co.za/forum/index.php

DEBT COUNSELLORS ASSOCIATIONS ANNOUNCEMENT BOARD

www.dcasa.co.za

DCUWatch SABC’s Special Assignment all about Securitisation and money creation here:http://debtfreedigi.co.za/sabc-special-as-signment-expose-securitisation/

Securitisation translated into Zulu: http://downloads.newera.org.za/Securi-tisation%20-%20Zulu.docx Please note that NewERA does not take responsibility for this transla-tion which was (very gratefully) completed for us by a volunteer.

For more information contact: [email protected]

www.newera.org.za

BDCF have met with African Bank to dis-cuss trends and challenges in regard to unsecured lending. African Bank offered to come talk to members at the July meet-ing about improving communication with DCs. BDCF will be meeting with Capitec and Bayport next.

The July BDCF seminar : 19th July at the Al-berton Civic Centre, Email [email protected] for more information

www.bdcf.co.za

The next NEC meeting will be held in Cape Town on 25 July 2013

In our ongoing efforts to improve our indus-try AllProDC met with DCASA this month to look at ways the two associations can work together for the benefit of all Debt Counsel-lors.

Look out for our Newsletter in this issue of Debtfree DIGI

www.allprodc.org

The Alliance of Professional Debt Counsellors is an association for Debt Counsellors who are commited to the debt review process as outlined in the National Credit Act. They hold regular members meetings (which can be linked to online from around the country) and are busy with initiatives to improve the industry.

AllProDC are busy every month meeting with important industry role players in an effort to promote and protect debt review.

You may be wondering what they have been up to recently? Well, Debtfree is happy to announce that, as of this month, you can now find out by reading their monthly newsletter inside the magazine itself.

Sometimes a lot of the hard work that Debt Counsellors and Debt Counsellor Associations are busy with goes unnoticed by fellow DCs and consumers. It will be great to now see some of that behind the scenes action revealed right here. AllPRoDC will be updating not only their members but our readers with the highlights of their activity each month.

Debtfree wants to extend a warm welcome to AllPrDC and we look forward to seeing what you have been up to.

Alliance of Professional Debt Counsellors Newsletter

READ THE NEWSLETTERON THE NEXT PAGE

All Pro DC is proud to announce that we will now be featuring our monthly newsletters to all our members and interested parties in Debtfree Magazine each month.

Since the inception of All Pro DC in October 2011 we have grown from strength to strength thanks to our dedicated members and very functional social media interaction with all stakeholders in the debt counselling industry.

We would like to thank our members and the NEC for their participation in this association and that due to their efforts we are now recognised by organizations such as DTI, BASA, NCR and various other stakeholders.

THE PROPOSED AFFORDABILITY ASSESSMENT GUIDELINES

All Pro DC has submitted a proposal for the affordability assessment guidelines to the NCR which includes the following amendments to the current proposed guidelines:

1.The consumer must provide proof of income;2.When referring to expenses the basic cost of living must be defined as per the current reasonable economic expectancies – the NCR must provide guidelines on reasonable consumer expenses;3.Current and historical credit information as per section 81(2)(a)(ii) as listed with one or more of the credit bureaux’s must be included in the guidelines;4.Credit providers must adhere to Section 170

and regulation 56 and keep all documents in safe keeping for the duration of the credit agreement and for the period thereafter as per the requirement of the Act. – DC’s are currently experiencing that Credit providers claim that the documents were lost or burnt in a “fire” when requests for documents for reckless credit is investigated.

THE COC OF THE NCR – SUBMISSIONSThe Code of Conduct submissions have been distributed to all the members and submitted to the NCR for consideration. The detailed document is available upon request from [email protected]

THE NCA AMENDMENT PROPOSAL - SUBMISSIONSWe have now finalized our submission to DTI for comments on the NCA Draft Amendment Bill.

MEETING WITH DCASA - JULY 2013All Pro DC have met with DCASA (17 July 2013) to consider ways we can work together for a better future for all Debt Counsellors.

CONTACT [email protected]

FORUM: www.debtconcern.webs.com

WEBSITE: www.allprodc.org

FACEBOOK: www.facebook.com/AllProDC

TWITTER: www.twitter.com/AllProDC

DEBT COUNSELLING

AA Debt Counselling CentreAnthea JohannesNCRDC531Tel: +27 (0) 21 982 0522Cell: +27 (0) 84 402 7032

Alan Watts NCRDC 962NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954alan@active-debt-counselling.co.zawww.active-debt-counselling.co.za

Central SA Debt Counsellors082 950 7806Fax: 086 563 1621

Consumer AssistJohann VermeulenTel: 0861 628 628

Credit Matters021 431 [email protected]

CS Debt CounsellingBernidene Smith NCRDC 764057 352 4115/352 5000Welkom - Free state

Darran [email protected]

Debtbusters0861 663 328 (NO DEBT)

Debt BudgetTel: 021 824 8885

Debt Solve Debt CounsellorsOffice: 033 397 0945

DEBTINCNCRDC’s 1071, 1188, 1189.Tel: (022) 713-2021Fax: (022) 713-2028Share Call: 0861 20 21 20E-mail: [email protected]: www.debtinclusive.co.zaSMS: HELP to 35075

DebtSafe0861 100 999

Debt SeriousWe are serious about debtVida Scheepers NCRDC1792Po box 394, Garsfontein, Pretoria 0042Fax no: 086 553 [email protected]

Debt RehabColleen Van Wyk(BCom, LLB)Debt Counsellor NCRDC2619Tel: 083 290 0848Tel: 011 740 7374Fax: 086 716 9694Website: http://debtrehab.co.za

Debt eezyYour Debt Solution made EasyAshley Carstens NCRDC858 Tel: 021 839 2809 Fax: 083 512 4160 / 086 665 9125 Email: [email protected]: www.thedci.co.za

Debt RescueNeil RoetsNCR DC 474Cell: 083 644 7406Tel: 0861 800 009Fax: 086 523 0617E-mail: [email protected]

Debt Management & Counseling Services“The greatest glory in livinglies not in never falling,but in rising every time we fall.” - Nelson MandelaDerry Burge NCRDC108140 Irene Avenue, La Concorde,Somerset West, 7130 Tel: 021 855 5997 Cell: 074 177 5375 Fax: 021 855 1195 or 0865413200E-mail: [email protected]

Durban Debt Counselling ServicesSuite 112, 1st floor Union Club Building353 Sm ith StreetDurban, 4001Tel: 031 301-7893Fax: 031 [email protected]

SERVICE DIRECTORY

Debt Counselling South AfricaCape Town BranchTel: 021 919 66 94Rod De WittNCRDC831Visit: www.debtcounsellingsa.co.za

Fair Finance SolutionsYour debt is our priorityAmanda FairRegistered Debt Counsellor NCR946553 Jacqueline DriveGarsfontein PretoriaTel: 0861 26 26 32Fax: 082 921 7093Cell: 086 564 3674amanda@fairdebtcounselling.co.zawww.fairdebtcounselling.co.za

Fincorp debt Counsellors ccCecilia Zwarts [email protected]

Holistic Debt [email protected]

Helpdesk Debt CounsellorsAllan HoffmanTel: 0861 000 754

Help-U-Debt (Vaal Triangle) WanineTel: 082 445 3967

Help-U-Debt (Potchefstroom)Madra083 390 3275

Help-U-Debt (Parys)Marilouise082 920 6249

Help-U-Debt (Vanderbijlpark)Herma083 320 8303

Incentive Debt Counselling“Paving the way to a Debt Free Tommorrow”Darran Manikam NCRDC704Tel: (031) 409 9379Fax: (031) 409 1327Cell: 0845898286Branches: Phoenix and Shallcross

Indigo debt counsellors CCTel: 087 808 9734 Fax: 086 580 8675 [email protected]

MG Consulting Strand - Helderberg AreaTelkom : 021 853 4537 Mobile Phone: 082 450 7459Fax Number: 0866 220 690E-Mail: [email protected]

Mzansi Debt CounsellingOctavia HlatshwayoTel: 011 868 1185Fax: 0861 00 22 [email protected] www.mzansidc.co.za

The best angle to approach debt is the Triangle

Caledon - Western CapeContact Person: Yolande8 Hoop Street, 7230 [email protected]: 028 212 2537

Ceres - Western CapeLeyll str 61, 683 [email protected]: 023 312 1292Fax: 023 312 2119

Worcester - Western Cape71 Porter Street 6850 Longitude: 19.44305Latitude: [email protected]: 0233420576Fax: 086656801

Bloemfontein - Free State94 Zastron, 9301 BloemfonteinContact Person: [email protected]: +27 51 448 2828Fax: +27 51 447 9481

Viljoenskroon - Free State35 Denyssen Street, 7230Contact Person: Johann [email protected]: +27 56 343 0352Fax: +27 56 343 035

Welkom – Free State329 Stateway, 9460 WelkomContact Person: Susan RouxEmail: [email protected]: +27 57 352 6117Fax: +27 57-352 2355

SERVICE DIRECTORY

SERVICE DIRECTORYBORDER REGION:

DRS BEACON BAYJohan PretoriusCell: 082 324 4038Office: 043 748 1139

DRS BUFFALO CITYHerman MariasCell: 082 378 3743Office: 043 7210652

DRS KING WILLIAMS TOWNHerman MaraisCell: 082 378 3743Email: [email protected]

DRS CRADOCKOffice: 043 721 0652

DRS QUEENSTOWNHerman Marais Cell: 082 378 3743 Email: [email protected]

DRS MTHATHAHerman Marais Cell: 082 378 3743 Email: [email protected]

EASTERN CAPE:

DRS ALBANYOffice: 041 373 9693Email: [email protected]

DRS ALGOAMarius WeyersCell: 083 497 3219Email: [email protected]

DRS BOND CHOICEAndrea AtkinsonOffice: 041 393 7000Email: [email protected]

DRS CENTRAL EXPRESSDerryn FishOffice: 041 373 9693586 2020Email: [email protected]

DRS DESPATCHIsabe LandmanCell: 072 337 3328Office: 041 933 1189Email: [email protected] HUMANSDORPMorne SteynCell: 083 298 8182Office: 042 291 0135Email: [email protected]

DRS NKONKOBE (Fort Beaufort)Bernadine von der DeckenCell: 083 2859289Office: 046 645 1898Email: [email protected]

DRS KIRKWOODKeith Le RouxCell: 073 207 1675Office: 041 451 0474Email: [email protected]

DRS PORT ELIZABETHDerryn FishCell: 084 515 6135Office: 041 453 8961Email: [email protected]

DRS SIDWELL EXPRESSKeith Le RouxCell: 073 207 1675Office: 041 451 0474Email: [email protected]

DRS SOMMERSET EASTLuther De BruynCell: 082 568 2970Office: 042 243 1107Email: [email protected]

DRS UTENHAGELynn LindoorCell: 083 7174 183Email: [email protected]

FREESTATE:

DRS GOLDFIELDS (Welkom)Irvin Billy (Derryn Fish)Cell: 072 114 4427Office: 081 319 0083Email: [email protected]

DRS MANGAUNGAmanda JohnsonOffice: 041 373 9693Email: [email protected]

DRS FOREISTATA EXPRESS (Bloemfontein)Derryn FishOffice: 041 373 9693Email: [email protected]

SERVICE DIRECTORYDRS SOUTH FREESTATENelmarie De langeCell: 079 236 3615Office: 053 591 0734Email: [email protected]

GARDEN ROUTE:

DRS DE AARVeronique Louw (Derryn Fish)Cell: 076 382 2020Office: 053 631 1189Email: [email protected]

DRS GEORGEFrancois Van ZylCell: 079 522 1930Office: 044 874 2820Email: [email protected]

DRS EDEN (Hartenbos)Bruno MertschTel: 042 291 1083/4Email: [email protected]

GAUTENG:

DRS CENTURION EXPRESSAmanda JohnonOffice: 041 373 9693Email: [email protected]

DRS LYNNWOODJunique JuliusOffice: 012 807 4339Email: [email protected]

DRS PRETORIA EXPRESSBen VermeulenCell: 082 442 8654Office: 012 331 2145Email: [email protected]

DRS PRETORIA NOORDOffice: 041 373 9693Email: [email protected]

DRS ROODEPOORT EXPRESSDerryn FishOffice: 041 373 9693Email: [email protected]

DRS RUSTENBURG Amanda JohnsonOffice: 041 373 9693Email: [email protected]

KWA ZULU NATAL:

DRS GREYVILLEVyas JuggernathCell: 083 206 0300Office: 031 309 8716Email: [email protected]

DRS KOKSTAD Melanie LouwrensCell: 083 269 0424Office: 039 727 1430Email: [email protected]

DRS MORNINGSIDE DURBANErica Mtshali (Amanda Johnson)Cell: 076 578 8660 Office: 031 301 5990email [email protected]

DRS PHOENIXVyas JuggernathCell: 083 206 0300Office: 031 309 8716Email: [email protected]

DRS PIETERMARITZBURGSanele ZuluCell: 083 543 3487Office: 033 394 8319Email: [email protected]

WESTERN CAPE:

DRS BELLVILLEPatricia BekkerOffice: 021 948 8523 / 4Email: [email protected]

DRS DIAMONDClive PalmerOffice: 021 421 8563Email: [email protected]

DRS TYGERBERGCraig LakeyCell: 082 627 0957Office: 021 945 4062Email: [email protected]

DRS WEST COASTMarius CoetzeeCell: 082 978 4407Office: 022 713 3766Email [email protected]

DRS SALDANHAMarius CoetzeeOffice: 022 713 3766Email: [email protected]

DRS SOLUTIONSChristelle de VilliersCell: 084 586 5600Email: [email protected]

SERVICE DIRECTORYNDA Debt CounsellorsYour Trusted Debt CounsellorsGary Williams (NCRDC 143)Tel: 034 315 3880 Fax: 086 612 [email protected] www.ndad.co.za

Penny Wise Debt CounsellingCathy Foster Debt Counsellor - NCRDC1977Tel: (011) 794 9912Fax: 086 719 3378Mobile: 083 298 4467Email: [email protected]

Rihanyo Debt Counselling(012) 804 50 57

SFA Debt Relief Consultants Adri de BruynNCRDC99811 Market Street / Markstraat 11, Paarl, 7646Tel: 021 872 1968Fax: 021 872 [email protected]

Think Green Debt CounsellingSandi [email protected] : 012 991 6638Cell : 082 460 7800Fax : 086 219 2615

U-Win Debt CounsellorsCoreli Roos - NCR DC 509Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, SpringfonteinCell:079 626 [email protected]

Zuné Coetzer Debt CounsellorsNCRDC 159924 van der Stel Street, Dan PienaarBloemfonteinTel: 051-4364515Fax: 086 5870 845Email: [email protected]

SUPPORT SERVICES

Staff Line Ndizani Executive RecruitmentCell no: 083 3028163Direct Line: (011) 468 - 2150E- Mail: [email protected]

Information resources & serviceswww.thedci.co.za

DesigntimesSouth Africa’s creative resourcewww.designtimes.co.za

TRAINING

Compuscan AcademySetting you on courseSales team: Megan, Marco, Priscilla, Wouter, [email protected] Tel: 021 888 6000www.compuscanacademy.co.za

You & Your MoneyWestern Cape: NCR Debt Counsellor Training: For a Cutting Edge Course with practical input contact: You & Your MoneyDawn [email protected]: 072 1769789(021) 761 3287

FINANCIAL

ABSA Customer Debt Repair Line0861 005 901

Credit Ombudsman0861 662837

Experian011 799-3400 [email protected]

Fair Debt0829019788 or [email protected]

SERVICE DIRECTORYPACFIN Financial Solutions Head OfficeTel: +27 11 9757445Fax: 086536878336 Van Riebeeck roadKempton Park [email protected] Carlo BuildingNo 8 VoortrekkerstreetKempton Park 1619

Kempton ParkContact: Reyno CoetzeeTel: +27 11 3945363Fax: 0866048002Cell: +27 73 [email protected] / GermistonContact: Armand PosthumusTel: +27 11 8921911Fax: 0865620378

NelspruitContact: Ann BakerTel: +27 13 7415559Fax: 0880 1374 15559Cell: +27 82 [email protected]: Wynand MclachlanTel: +27 11 8113728Fax: +27 11 8113728Cell: +27 83 2754014/[email protected]

Gooseberry Business AdvisoryTel: 012 644 0589

NedbankDebt Rehabilitation & Recoveries Services0860 109 279

STD BankDebt review HelplineTelephone: 0861 111 402

TransUnion0861 482 482

ThinkmoneyFinancial comparison websiteContact: Gareth MountainTel: 079 0996 798www.thinkmoney.co.za

WIZARD Vereeniging Making Mortgage MagicWanine SmitTel:+27 16 454 1132Fax:+27 86 686 3678 Cell:+27 82 445 3967 www.wizard.za.com

FINANCIAL PLANNING Eric StresoFinancial PlannerB Juris LL B CFP MBATel: 0833273358Fax: 086 612 7912

LEGAL

Karen van Staden Tel: 012 998 9117 / 012 993 2132Fax: 086 721 6467 / 086 662 1153Email: [email protected]@hauptearle.co.zawww.hauptearle.co.za

LUCID AttorneysTel: 011 880 1100Fax: 011 880 1101Email: [email protected]/attorney

O’Connell & AssociatesAttorneys at LawKeegan O’[email protected] 021 462 1663Fax 0866 504 550303 Millborough, 70A Upper Mill Street, Vreedehoek, Cape Town,8000

Prinsloo & AssociatesAttorneys and conveyancersNanika Prinsloo Farm Bergamot, Paarl 7620P O Box 6199, Paarl 762014 Laing Street, Barrydale 6750Cell: 072-8558-106Fax: [email protected]

RM Brown and Associates 601 Pier House, 13 -17 Heerengracht, Cape TownTel: 021 431 9127, f: 021 425 0875 Email: [email protected]

Scheepers AttorneysGerhard [email protected]

Is it time to expand your Debt Counselling practice?

Do you need specialist Attorneys with a national footprint?

Do you need expert advice on how to protect your practice and your clients?

Are you informed about recent statutory and legal developments within the industry?

Attorneys servicing individual needs

Pretoria: +27(0)12 998 9117 www.hauptearle.co.za Nelspruit: +27 (0)13 752 7084

If you want to subscribe, advertise or be listed in our directory please contact us! [email protected]

Dont miss out on a single

issue!

Steyn Coetzee Attorneys / ProkureursAdri de Bruyn11 Market Street / Markstraat 11, Paarl, 7646Tel: 021 872 1968Fax: 021 872 [email protected]

Agiliti CCColleen Van Wyk(BCom, LLB)Tel: 083 290 0848Tel: 011 740 7374Fax: 086 716 9694Website: http://agiliti.co.za

CREDIT BUREAUS

Compuscan 0861 514 131www.compuscan.co.za

Computer Profile Bureau0861 28 7328www.c-p-b.co.za

Experianwww.experian.co.zaBusiness- 0861 63 60 70 Consumer- 0861 10 5665

Micro Lenders Credit Bureau 0861 28 7328 www.mlcb.co.za

TransUnion 0861 886 466www.transunion.co.za

XDS 0860 937 000 www.xds.co.za

DIRECTORY



June 2013

6YEARS



May 2013

THEDAVINCI

CODEDebt Counsellors

Debtfree DIGI July 2013

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Transcript of Debtfree DIGI July 2013