Death, Dying and Bereavement - Redcrier 2020-02-13¢  After a death. Unit Five Questions....

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Transcript of Death, Dying and Bereavement - Redcrier 2020-02-13¢  After a death. Unit Five Questions....

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    Please complete the above, in the blocks provided, as clearly as possible. Completing the details in full will ensure that your certificate bears the correct spelling and date.

    The date should be the day you finish & must be written in the DD/MM/YYYY format.

    Copyright Notice This booklet remains the intellectual property of Redcrier Publications Ltd

    The material featured in this document is subject to Redcrier Publications Ltd copyright protection unless otherwise indicated; any breach of this may result in legal action.Any other proposed use of Redcrier Publications Ltd material will be subject to a copyright licence available from Redcrier Publications Ltd.The information enclosed is not to be used, leased or lent to any one intending to use its contents for training purposes, neither is it to be stored on any retrieval systems for use at a later date.

    V9.0316.01 © Redcrier Publications Limited 2016

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    Index. Page 2 Learning outcomes. Page 3 Alignment to Qualifications and Credit Framework (QCF). Page 3 Fundamental standards. Pages 3 - 4 Introduction. Pages 5 - 7

    Unit One. Pages 8 - 10 Communication skills. Unit One Questions. Page 11

    Unit Two. Pages 12 - 17 Assessment of needs and preferences. Unit Two Questions. Page 18

    Unit Three. Pages 19 - 21 Advance Care Planning - ACP. Unit Three Questions. Page 22

    Unit Four. Pages 23 - 26 Last days. Unit Four Questions. Page 27

    Unit Five. Pages 28 - 31 After a death. Unit Five Questions. Page 32

    Unit Six. Pages 33 - 34 Grief and bereavement. Unit Six Questions. Page 35

    Appendix – Rituals and Cultures. Pages 36 - 41

    N.B: We are aware that official practice is to use the terms “service users” or “people using this service” to describe those receiving care. We prefer the term “client” and use it throughout our training package.


    worksheet important

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    Death, Dying and Bereavement

    Learning outcomes.

    • Understand the requirements to protect the rights of individuals at the end of life. • Understand factors affecting end of life care. • Know how to provide support to individuals and key people during end of life care. • Understand how to access support for the individual or key people. • Know the action to take following the death of an individual.

    Alignment to Qualifications and Credit Framework (QCF).

    Covers underpinning knowledge of unit HSC3048.

    We suggest that the following manuals will complement this manual:

    Person Centred Approaches.

    Fundamental standards.

    The fundamental standards are the standards by which CQC will inspect social care. The standards are based on the regulations from the Care Act 2014 and CQC have changed the focus for the purposes of inspection.

    The fundamental standards are those standards that no care setting must fall below.

    The standards are based on five areas as follows: Safe. People are protected from abuse and avoidable harm.

    Effective. People’s care, treatment and support show quality of life and promote good outcomes, and providers should show evidence to prove it.

    Caring. Care should be person centred involving dignity and respect, and compassion.

    Responsive. Following correct working procedures as agreed by your workplace and as set out in the client’s care plan.

    Well led. Management leadership and governance should ensure all of the above happens. Staff training should be recognised and openness and fairness be apparent.

    These areas are known as key lines of enquiry or KLOES. Each KLOE has a set of criteria which CQC use to check whether the fundamental standards are being met.

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    The fundamental standards are as follows:

    Person centred care. Ensuring that those receiving the care are at the centre of all decisions.

    Dignity and respect. Providing the client with dignity and respect in all aspects of their care.

    Need for consent. Asking the client’s permission before carrying out tasks that affect them.

    Safe care and treatment.

    Following correct working procedures as agreed by your workplace and the client’s care plan.

    Safeguarding service users from abuse.

    Following agreed working and safeguarding procedures and being aware of signs and symptoms.

    Meeting nutritional needs.

    Being aware of dietary needs, working with the care plan, ensuring clients have the right equipment and conditions to eat.

    Cleanliness, safety and suitability of premises and equipment.

    Carrying out required checks of premises and equipment, implementing cleaning rotas and carrying out safety checks.

    Receiving and acting on complaints.

    Having a complaints policy and procedure in place that is accessible to all and act in accordance with the policy when dealing with complaints.

    Good governance. Ensuring that all aspects of the workplace is overseen and policies and procedures are implemented and monitored regularly.

    Staffing. Fit and proper persons employed. Fit and proper person requirement for Directors is followed.

    Duty of candour. Relevant information must be volunteered to all persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.

    Our Redcrier manuals will provide your staff with training to support attainment of the fundamental standards.

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    Death, Dying and Bereavement


    Around half a million people die in the UK each year, two thirds of these are over 75 and 1 in 5 deaths occurs in a care home. As the population ages and admissions to residential and nursing care increase so will the need for staff to be aware of the particular needs of those reaching the end of their lives.

    In 1900 around 85% of people died at home, now 58% of people die in a hospital and only 18% die in their own home. The increased medicalisation of death along with the reduction in deaths in childhood means that in general people have become distanced from it. Death has become a taboo subject which people are reluctant to discuss.

    This lack of openness about death has lead to an increased fear of it. Many people bury their heads in the sand and pretend that it won’t happen to them or their loved ones, they are then unprepared and may not get the death or funeral of their choice. By encouraging people to talk about death we empower them to make choices about where they will die, what treatments they will receive, who will be involved in their care and how decisions will be made when they are no longer capable.

    What is a ‘good’ death? The definition of a ‘good’ death will be different for everybody; different cultures, religions and individuals will have their own interpretations. One thing most people have in common is a wish to die with dignity and to be treated with respect while dying and once death has occurred.

    The government has recognised that there are significant shortfalls in the way that people are cared for at the end of their lives. It’s well known that hospices provide a gold standard of care but they can support only a small percentage of those who die each year. With this in mind the government set a target of improving standards of end of life care in all settings. To achieve this aim the Department of Health developed its End of Life Care Strategy which is a framework for the development of high quality end of life care for all.

    End of life care (also known as palliative care), was defined by the World Health Organisation as ‘the active and total care of patients whose disease is not responsive to curative treatment. Control of pain, of other symptoms and of psychological, social and spiritual problems is paramount. The goal of palliative care is achievement of the best possible quality of life for patients and their families.’

    It can be difficult to determine when palliative care begins; but it wouldn’t normally start more than one year before death. The majority of people now die following a period of chronic illness, such as heart disease or chronic respiratory disease. These may last weeks, months or even years and timescales can be hard to estimate. At the other end of the spectrum, if someone dies suddenly, palliative care is confined to care of the body and of the bereaved family members.

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    Medical professionals may use the ‘surprise’ question to determine whether palliative care is appropriate, ‘would I be surprised if this person died in the next six months / year?’

    If end of life care is to improve for all, everybody who will be involved in caring for, and treating, people who are dying will need training on the issues involved. The Department of Health gives four key areas for workforce development:

    • Recognise the signs of end of life. • Communication skills. • Assessment of needs and preferences. • Advanced care planning. • Symptom control.

    This manual will cover each of these areas with clear examples of how you, as a carer will be involved in meeting the needs of clients