Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of...

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Transcript of Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of...

Page 1: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts
Page 2: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts

30 October 2019 Dear Parents, 2019 has been an eventful and productive year for the College. Interim Principal, Mrs Wendy Ashley-Cooper, the Executive Leadership team and staff, have focused on strengthening the capacity of the teaching staff to provide enhanced academic outcomes for all students and have implemented a range of initiatives to improve significantly the personalised learning experience for your children. On the Secondary Campus, construction of the Centre for Senior Learning, two new Science Laboratories and a dedicated Extended Experiment and Investigation room will soon commence. These initiatives and projects will provide a wonderful platform for an exciting and successful 2020 for the College. The College Council has commenced the search for a new Principal. While we will seek to move promptly, we will also take great care to select a leader who can align to the mission of the College and commit to integrating the College mission and values in all school activities as they lead the College to its next phase of development and success. The College Council’s priority is to achieve a high standard of educational offerings at the most competitive fee cost possible. There will be a modest increase in fees for 2020 to ensure that this high standard of services and education continues. A Capital Levy has been introduced in 2020 to help fund the expansion and improvement and facilities across the College. The levy will be included on your fee account and is charged on a per student basis. Information on College fees, fee collection policies and procedures and details of levies and ancillary charges for 2020 are attached. These details are also available on the College website at www.tsac.qld.edu.au. On behalf of Council, I wish you all a happy, safe and Holy Christmas, and we look forward to welcoming you back in 2020. Yours faithfully

Tim Reid Chairman

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30 October 2019 Dear Parents / Guardians

Fees for 2020 College Year Please find enclosed a range of documents associated with 2020 fees and payment options:

• Annual College Fees Table 2020

• College Fees Payment Advice 2020

• Direct Debit Payment Schedule for 2020

• Worksheet for Direct Debit Calculations 2020

• Bank Account Direct Debiting and Credit Card Debiting Request form for 2020

• Customer Direct Debit Request Service Agreement for 2020 Please review the documents and payment options, indicating your preferred method of payment on the College Fees Payment Advice 2020, and return that form to the College by 6 December 2019. If opting to make direct debit payments in 2020, please also return the appropriate Direct Debiting Request form for 2020, along with your completed Direct Debit Calculations Worksheet, by 6 December 2019. Payment Worksheets and Direct Debit Requests DO NOT carry from one year to the next and need to be renewed each year.

Important Dates for the Year Ahead

6 December 2019 All families return their College Fees Payment Advice 2020 form, and if applicable Direct Debit Request form for 2020 and completed Worksheet to the College Finance Department.

28 January 2020 Annual Fees due by close of business (to receive the 3% discount)

28 January 2020 Term 1 Fees due by close of business (4.00 pm)

30 January 2020 First Fortnightly Direct Debit

1 February 2020 First Monthly Direct Debit

21 April 2020 Term 2 Fees due

14 July 2020 Term 3 Fees due

6 October 2020 Term 4 Fees due

19 November 2020 Final Fortnightly Direct Debit

20 November 2020 Final Day for Payment of Exiting Families with Year 12 students

1 December 2020 Final Monthly Direct Debit

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The details for the 2020 College year are outlined below.

Fees The College’s education programs and facilities are funded by College fees and are highly dependent upon accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts once per term unless parents opt to pay upfront for the full year. Charges for miscellaneous costs such as consumables will be added as incurred. Lost or damaged library books are to be replaced at the replacement value of the book and the charge will be included on the Parent Fee Account. These additional charges if any, are payable by the applicable due date each Term. Statements will be issued for each term in January, April, July and September, and again in December if required. Statements will be published online in Parent Lounge. This can be accessed through the College Website User Portals page, which will provide a link to the Parent Lounge. An email will be sent to parents advising when statements have been published. For those who don’t already have access to Parent Lounge, to register send an email to [email protected]. You will receive a reply with a username and password to access the portal in approximately 3 business days.

Timing of Payments and Discount Entitlements The College offers the following options – one of which must be selected.

Annual Payments: The 3% discount for annual payment only applies if the payment for the full year’s tuition is received by the College before the close of business on 28 January 2020, the first day of Term 1. No extension of this payment date can be made available. Accounts will be billed for the full amount and the discount will be deducted from the account upon receipt of payment. The Annual Discount will be calculated after sibling discounts are applied. Prepayment of fees for more than one year is possible; please contact the College Finance Department for further details about discounts available.

Term in advance: Those parents who wish to pay College fees by term should note that fees are due and payable at the commencement of each term. Please note a late payment charge of $50.00 will be applied if payment is not received by the due date.

Monthly and fortnightly payments: Monthly and fortnightly payments occur in accordance with scheduled payments as laid out in the Direct Debit Payment Schedule.

Payment Methods: The College accepts the following preferred payment options to facilitate the prompt payment of fees: PayWay payments can be made via credit card (Visa or MasterCard) over the internet through our secure TASS Parent Lounge portal. This can be accessed through the College website User Portals page, which will provide a link to the Parent Lounge. To make a payment, click on the Pay Account link option in the toolbar in Parent Lounge and then follow the prompts. For those who don’t already have access to Parent Lounge, to register send an email to [email protected]. You will receive a reply with a username and password to access the portal in approximately 3 business days.

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BPAY Payments may be made via the BPAY system. All College parent accounts are BPAY ready. Your Biller Code (120766) and Reference Number are located on your Statement of Account. Direct Debit arrangements may be made from a bank account or credit card (Visa or Mastercard) on a fortnightly or monthly basis, in accordance with the Direct Debit Payment Schedule for 2020. If these dates are not suitable, please contact the College Finance Department on 3814 8136 to discuss an alternative arrangement. All fees paid using a direct debit arrangement must be paid in full by the final respective processing date for the year. Miscellaneous items (e.g. music consumables, unreturned library books), are charged separately to your fee account. These amounts are not covered by your direct debit payment but are payable by the first day of the Term following the date of the charge. These charges can be paid separately, or the College Finance Department can be contacted to arrange an increase in your direct debit payment. Please retain a copy of your calculation sheet so you can determine what charges are not included in your direct debit, when you receive your statement. The College reserves the right to continue with direct debit payments beyond the advised final date until all outstanding fees are cleared. Please note that a new Direct Debit Authority is required each year and to ensure that your Direct Debit Authority has been received by the College Finance Department for 2020, please check that your first direct debit for the year has been processed from your bank account or credit card on the appropriate scheduled date. Any rejected or dishonoured payment will incur an administration charge of $50.00, which will be charged to your fee account.

College Reception Office hours are 8:00am to 4:00pm weekdays. The College will be closed on 20 December 2019 at 12.00 pm and reopen again on 2 January 2020 at 8.00 am. Payments accepted are EFTPOS (Bank Account, Visa and MasterCard), cash and cheque payments. Any cheques banked that are subsequently dishonoured will attract an administration fee of $50.00.

Centrepay Deductions Centrepay Deductions is a free direct bill paying service available to parents who receive a Centrelink payment. Please contact the College Finance Department or Centrelink if you would like more details, or the Human Services website – humanservices.gov.au/Centrepay for more information.

Late Payment of Fees: It is imperative that tuition fees are paid by the due date to ensure the College can continue to maintain high quality educational standards for students. If the account remains unpaid, the following may occur:

• Your child’s enrolment may be cancelled at the discretion of the Principal, re-enrolment of the student may be withheld, or the student may be suspended until all fees are paid. No reduction in fees will be given for such a period of suspension.

• Action to recover the outstanding amount may follow, and you will be responsible for all additional legal and collection charges incurred to settle the account.

It is College Policy to charge a monthly Administration Charge of $50.00 on those accounts that are in arrears, to cover our administration and collection costs. If you are paying via our Direct Debit system, please note a $50.00 dishonour fee will apply for all dishonours. The College does acknowledge that situations arise that cause financial hardship. Parents are urged to ensure accounts are paid on time but, where necessary, advice and reason for delay in payment should be communicated to the College Finance Department by telephoning 3814 8136, or emailing [email protected]

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Please note however that parents/guardians will not be permitted to enrol their children in extra-curricular College activities which involve a significant cost, unless the agreed College fees have been paid. Any scholarships awarded may be forfeited and will become immediately due and payable where fees are not paid in full by the due date.

Withdrawal of a Student prior to the end of Year 12: As the College makes plans in advance for resources for students and teachers, it is essential if a student is to leave the College, for parents to provide written notice to the College Registrar.

- No later than the first day of the term at the end of which the student intends to leave, or - No later than the first day of the immediately preceding term, if the student intends to leave during

a term. Parents who do not provide sufficient notice of exit will be liable to pay or forfeit (as the case may be), to the College one term’s fees and charges in lieu of notice.

Confidentiality: The College adheres to the Australian Privacy Principles as set out in the Privacy Act (Cth) 1988 (as amended 2012). Further details are available in the College’s Privacy Procedure located on the College’s website. www.tsac.qld.edu.au

Family Discounts: Acknowledging the cost burden for parents of more than one student at the College, we continue to offer sibling discounts. Please note however the eldest child concurrently attending will always be levied 100% of the standard fee, unless in receipt of a scholarship (and sibling discounts will not apply where one child is in receipt of a scholarship).

Kindergarten Fees: Kindergarten fees do not attract QKFS (The Queensland Kindergarten Funding Scheme) for families on either the Early Start 5 Day fortnight or the fulltime program. Only the 5 day fortnight Kindergarten program is subsidized by the government. This subsidy is paid to the College and is reflected in the lower 5 day fortnight program fees. Child Care Benefit and Child Care Rebate subsidies will be claimable by parents with children enrolled in Before or After Kindergarten Care but are not claimable on Kindergarten Tuition Fees. Please do not hesitate to contact the Finance Team or myself should you have any queries or require any assistance with your 2020 fees. Yours sincerely Mrs Jackie McComb Business Manager

WHAT DO I NEED TO DO NOW?

Complete and sign the College Fees Payment Advice 2020 after nominating payment

method.

Calculate your fortnightly or monthly payment amount using the Worksheet as a guide.

Complete and sign the Direct Debit Request if you have chosen to take advantage of the

Direct Debit system.

Return all of the above forms, including the Worksheet to the College Finance

Department by Friday 6th December 2019.

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2020 Fee Schedule

Tuition Fees (1)

Year Level Term Fee

Kindergarten (5 day Fortnight) $1,135.00

Kindergarten Full Time $3,030.00

Please contact the College for Fees for Early Start Children

Prep $1,690.75

Years 1 to 3 $1,690.75

Years 4 to 6 $1,939.50

Year 7 to 9 $2,199.50

Years 10 to 12 $2,595.50

__________________________________________________________________________________

Sibling Discounts

Kindergarten*

2nd Child $40.00

3rd Child $80.00

4th Child or More $125.00

*For Standard 5 Day Fortnight. Sibling Discount not applicable to the 2nd 5 Day Fortnight

Prep to Year 6

2nd Child $75.00

3rd Child $145.00

4th Child or More $222.50

Years 7 to 12

2nd Child $92.50

3rd Child $185.00

4th Child or More $300.00

__________________________________________________________________________________

(1) Applies to Tuition only and does not include Uniforms, Books, Music consumables, Elective Music Program

Levy, Camps, Technology Levy, Buses, Photos etc.

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Other Payable Fees

Capital Levy $100.00 per student per Term

Technology Levy Years 3 to 6 - $42.50 per Term Years 7 to 12 - $82.50 per Term

Instrumental Music Program Prep - $15.00 per Term Years 1 to 6 (Hired Instrument) - $50.00 per Term Year 7 (Hired Instrument) - $65.00 per Term

Elective Instrumental Music Program Years 8 to 12 (Hired Instrument) - $65.00 per Term

After and Before College Care: Please refer to the ABCC Handbook for details of additional fees.

Before College Care Full Morning $13.60

Short Morning $8.76

After College Care Full Afternoon $21.12

Short Afternoon $9.89

Non Booked Fee $7.73

Vacation Care Weekly Booked $262.65

Daily Booked $57.17

Casual $62.32

Half Day $28.58

Administration Fee Weekly Charge for Unpaid Fees $25.00

To help you calculate your fees and other costs there is a Fee Calculator on the College Website

https://tsac.qld.edu.au/enrolment/college-fees. If you prefer to do this manually there is a paper version further in this pack.

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School Fees Payment Advice – 2020

Family Name ______________________________ Fee Account No _________________________ Student Name _____________________________ Year Level ______________________________ Student Name _____________________________ Year Level ______________________________ Student Name _____________________________ Year Level ______________________________ Student Name _____________________________ Year Level ______________________________

For the 2020 year, I choose to pay the College School Fees using the options selected below.

PLEASE NOTE IT IS ESSENTIAL THAT YOU SELECT ONE OF THE FOLLOWING PAYMENT OPTIONS

Whole year in advance (3% discount) paid in full no later than 4.00 pm 28 January 2020 Annual discounts will be calculated on the tuition amount after sibling discounts are applied, and will be applied following receipt of your payment. Term in Advance Payments are due in full by the dates outlined below and can be made by B-Pay, TASS Parent Lounge online payment portal, or made at reception by Visa, MasterCard, Eftpos or in Cash. Term 1 - Due 28 January 2020 Term 3 - Due 14 July 2020 Term 2 - Due 21 April 2020 Term 4 – Due 6 October 2020 Direct Debit from your Bank Account – Fortnightly or Monthly Deductions Please sign and return your Direct Debiting Request Form and completed Worksheet. Direct Debit from your Credit Card – Monthly Deductions only Please return the Credit Card Debiting Request Form and completed Worksheet. Please complete the 2020 Direct Debit Payment Request Form (Bank Account or Credit Card) and return for processing, along with your Direct Debit Worksheet. The College requires new forms for 2020 due to changes to the scheduled payment dates, payment amounts and the terms & conditions of the Direct Debit Request Service Agreement. Payments are processed as per the Direct Debit Payment Schedule. It is imperative that payment dates are adhered to. Please note a $50.00 administration cost will be applied to all dishonours. I/We have read and understand the Terms & Conditions of the School Fees and the payment due dates. Signed: ______________________________ Date: ______/______/________ [Parent/Guardian] Signed: ______________________________ Date: ______/______/________ [Parent/Guardian]

Please return this form with your Direct Debit forms & Worksheet (if applicable) by 6 December 2019, to the College Finance Department, PO Box 4180, Springfield QLD 4300, Fax to 3814 8199, or [email protected] If you require any assistance in this matter, please contact: Mrs Lynda Moore – Accounts Receivable 3814 8136 [email protected] Mr Anthony McRae – College Accountant 3814 8137 [email protected]

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Page 10: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts

Direct Debit Payment Schedule – 2020

Fortnightly payments will occur over 22 equal instalments on the following dates: Your payment will be processed on the next business day should these dates fall on a weekend or Public Holiday

Month Payment 1 Payment 2 Payment 3

January Thursday 30

February Thursday 13 Thursday 27

March Thursday 12 Thursday 26

April Thursday 9 Thursday 23

May Thursday 7 Thursday 21

June Thursday 4 Thursday 18

July Thursday 2 Thursday 16 Thursday 30

August Thursday 13 Thursday 27

September Thursday 10 Thursday 24

October Thursday 8 Thursday 22

November Thursday 5 Thursday 19

Monthly payments will occur over 11 equal instalments on the 1st of each month or the next business day if a weekend or Public Holiday *

1 February 2020

1 March 2020

1 April 2020

1 May 2020

1 June 2020

1 July 2020

1 August 2020

1 September 2020

1 October 2020

1 November 2020

1 December 2020

To ensure that your direct debit authority has been received by the College Finance Department, please check that your direct debit has been processed from your bank account or credit card on the first scheduled date. In the event that our financial institution’s online site is not available to process the direct debits, the direct debits will be debited to your bank / credit card account on the next business day following the schedule processing date. If your drawing is rejected or dishonoured by your financial institution, we will automatically add to your fee account the dishonored payment amount, and an administration charge of $50.00 will be applied.

Page 11: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts
Page 12: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts

2020 Direct Debit Request (DDR)

Part A –Your Details (Please complete Parts A, B and C and return along with completed Calculation Worksheet)

Fee Account Number ________________________________________________________ (Office Use Only) Parent Name/s: _____________________________________________________________________________ Phone Number: _____________________________________________________________________________ Email Address: _____________________________________________________________________________ Address: _____________________________________________________________________________ _____________________________________________________________________________

Part B – Schedule (Please refer to the Direct Debit Payment Schedule for the next scheduled processing date)

Date of First Payment: _________/__________/_____________

Frequency of Payment: ❏ Fortnightly ❏ Monthly ❏ Quarterly ❏ Annually Payment Amount: __$______________________ Number of Payments: ____________________________

Part C – Bank Account or Credit Card Authorisation ❏ I / We request and authorise The Springfield Anglican College (User ID 183586), to arrange, through its own financial institution, a debit to my/our nominated account according to the schedule specified below. This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from our account held at the financial institution nominated below and will be subject to the terms and conditions of the Direct Debit Request Service Agreement. Bank and Branch: Account Name:

BSB No. - Account Number:

Signature: Date:

Signature: Date:

OR ❏ I request The Springfield Anglican College to arrange for funds to be debited from my nominated credit card according to the schedule specified above and attached Direct Debit Service Agreement.

Credit Card Number:

Expiry Date: M M / Y Y

Cardholder Name:

Signature: Date:

By signing and / or providing the College with a valid instruction in respect of your Direct Debit Request, you have understood and agreed to the terms and conditions governing the debit arrangements between you and The Springfield Anglican College, as set out in this Request and in the Direct Debit Request Service Agreement. A fee of $50.00 will be charged to your school fee account per any rejection / dishonour. Any rejected or dishonoured payment, including the $50.00 administration charge, must be paid in full within 7 days of the missed payment.

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Customer Direct Debit Request (DDR) Service Agreement This is your Direct Debit Service Agreement with The Springfield Anglican College (User ID 183586). It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation. How to Contact Us

Enquiries You can contact us directly or alternatively contact your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:

Phone: (07) 3814 8136

Email: [email protected]

Mail: PO Box 4180 Springfield QLD, Australia 4300

All communication addressed to us should include your Customer Number.

Definitions account means the account held at your financial institution from which we are authorised to arrange for funds to be debited. agreement means this Direct Debit Request Service Agreement between you and us. banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. debit day means the day that payment by you to us is due. debit payment means a particular transaction where a debit is made. direct debit request means the Direct Debit Request between us and you. us or we means The Springfield Anglican College (User ID 183586) you have authorised by requesting a Direct Debit Request. you means the customer who has signed or authorised by other means the Direct Debit Request. your financial institution means the financial institution nominated by you on the DDR at which the account is maintained

Page 14: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts

Debiting your account By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. or We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

Amendments by us We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days notice.

Amendments by you You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 7 days notification by writing to: PO Box 4180, Springfield, QLD 4300 or emailing us at [email protected] Or by telephoning us on (07) 3814 8136 during business hours; Or arranging it through your financial institution, which is required to act promptly on your instructions. Your obligations It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request. If there are insufficient clear funds in your account to meet a debit payment: - you may be charged a fee and/or interest by your financial institution; - you may also incur fees or charges imposed or incurred by us; and - you must arrange for the debit payment to be made by another method or arrange for sufficient clear

funds to be in your account by an agreed time so that we can process the debit payment. You should check your account statement to verify that the amounts debited from your account are correct.

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Dispute If you believe that there has been an error in debiting your account, you should notify us directly on (07) 3814 8136 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up directly with your financial institution. If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Accounts You should check: - with your financial institution whether direct debiting is available from your account as direct

debiting is not available on all accounts offered by financial institutions. - your account details which you have provided to us are correct by checking them against a recent

account statement; and with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

Confidentiality We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. We will only disclose information that we have about you: - to the extent specifically required by law; or - for the purposes of this agreement (including disclosing information in connection with any query

or claim).

Notice If you wish to notify us in writing about anything relating to this agreement, you should write to The Springfield Anglican College PO Box 4180 Springfield, QLD, Australia 4300 Or send an email to [email protected].

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Customer Direct Debit Request Service Agreement This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between FSAC Ltd (User ID 127827) and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.

Our Commitment to You

Initial Terms of the Arrangement In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for College Fees.

Drawing Arrangements The first drawing under this Direct Debit arrangement will occur for the next scheduled payments as per your direct debit payment schedule following receipt of your Direct Debit Request Authority for 2020. To ensure that your direct debit authority has been received by the College Finance Department for 2020, please check that your direct debit for the year has been processed from your bank account or credit card on the first scheduled date.

• In the event of our bank’s online site not be available to process direct debits or where the scheduled date falls on a Public Holiday, the direct debit will be debited to your account on the next business day following the scheduled drawing date.

• We will give you at least 14 days notice when changes to the initial terms of the arrangement are made. We will notify you of the new amount, frequency, next drawing date and any other changes to the initial terms.

• If you wish to discuss any changes to the initial terms, please contact the Finance Department by written correspondence or phone 3814 8136 or 3814 8137, fax 3814 8199, or via email [email protected].

Your Rights

Changes to the Arrangement If you need to make changes to the drawing arrangements, contact the Finance Department providing 7 days’ notice. Changes will only take affect after authorised instructions are received. These changes may include:

• modifying the debit

• updating bank or credit card account details, including new expiry dates

• deferring the drawing

• altering the schedule

• stopping an individual debit

• cancelling the DDR completely

• suspending the DDR.

Page 17: Dear Parents,...accounts being paid on time. Accordingly, parent support in making payment of College fees a priority is appreciated. Tuition fees will be billed to parent accounts

Enquiries Please direct all enquiries relating to changes to your arrangement to the College Finance Department rather than to your financial institution. These should be made at least 7 days prior to the next scheduled drawing date. All communication addressed to us should include your parent account reference and the date the change is to be effective. All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.

Disputes • If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up

directly with us by contacting the Finance Department during business hours.

• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:

o within 7 business days (for claims lodged within 12 months of the disputed drawing) or o within 30 business days (for claims lodged more than 12 months after the disputed drawing)

• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing. Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Your Commitment to Us It is your responsibility to ensure that:

• your nominated account can accept direct debits (your financial institution can confirm this)

• that on the drawing date there is sufficient cleared funds in the nominated account

• that you advise us if the nominated account is transferred or closed

If your drawing is returned or dishonoured by your financial institution, we will automatically add to your school fee account the dishonoured payment amount, and an administration charge of $50.00 will be applied. Any transaction fees payable by us in respect of the above will also be added to your account.