DEAR HONOREEThis evening is a celebration of the contributions you and your colleagues have

made in the areas of service, excellence, and care in the Mid-Atlantic States region.

Your dedication continues to make Kaiser Permanente a trusted place to receive

care and a great place to work.

Bernadette Loftus, M.D.

TPMG Associate Executive Director

for the Mid-Atlantic States

Kimberly Horn

President, Kaiser Foundation Health

Plan of the Mid-Atlantic States, Inc.

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KP HONORsReception

Welcome

Thrive Awards Presentations

Diversity Achievement Awards Presentations

KP Cares Awards Presentation

MPS/LMP Service Composite Index Awards Presentations

Arrive and Thrive Awards Presentation

Service Awards Presentations

Closing Remarks

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THRivE AwARDsThe Thrive Awards recognize outstanding service and commitment to the total

health of our organization and our members across both the delivery system

and administrative services.

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AffordAbilityGaithersburg Medical Center Receptionists

trAnsforming CAre And serviCeDCsM Urgent Care and Clinical Decision Unit sepsis initiative Team

NOvA Adult Primary Care Group

Baltimore spirometry initiative Team

Pharmacy Amiodarone Monitoring Program

sustAinAble growthMedicaid initiative Team

Health Care Exchange initiative Team

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DivERsiTy ACHiEvEMENT The Diversity Achievement Award recognizes staff who demonstrate commitment

to diversity and whose extraordinary activities have contributed to the advance-

ment of diversity, inclusion, and cultural competence in the region.

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employee resourCe group winnersCenter for Total Health

KPMAs Pride

regionAl diversity ChAmpionMelanie Hiller Proposal Management Consultant, Sales Operations President, KP Pride LGBTI Employee Resource Group

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KP CAREs The KP Cares Award recognizes individuals and/or groups who have demonstrated

extraordinary and selfless community service efforts focused on improving the

health of our communities.

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Kp CAresEd Pocasangre Logistics Operations Manager Regional Material Management

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MPs/LMP sERviCE COMPOsiTE iNDEx AwARDsThe Member Patient Satisfaction (MPS) survey Labor Management Partnership

Service (LMP) Composite Index measures performance elements from the

members’ feedback to rate their care experience related to staff courtesy

and helpfulness, care coordination, phone service, and service scores averaged

from Pharmacy, Lab, and Radiology.

The MPS/LMP Service Composite Index Awards recognize the medical facilities

with the best and most improved score for 2012.

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best mps lmp serviCe Composite index Annapolis Medical Center

most improved mps lmp serviCe Composite indexTysons Corner Medical Center

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ARRivE AND THRivE The Labor Management Partnership Regional Attendance Improvement Council

sponsors the “Arrive and Thrive” attendance improvement campaign to provide

information and resources to assist in improving attendance performance through-

out the health plan. Reliable attendance supports our regional strategy to become

the model for the future of health care and is relevant to all four points of our Value

Compass to support patient-focused care.

The Labor Management Partnership Regional Attendance Improvement Council is

pleased to recognize the 2013 top performing and most improved location.

For KP to Thrive, Everyone Must Arrive

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top performing And most improved AttendAnCe performAnCeUtilization Management at the Hospitals

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TwENTy yEARs sERviCE AwARDsCedric Abalos Laboratory Supervisor Pathology/Lab-Clinical Lab FAIR OAKS

Jawad Baalla Anesthesia Technician Anesthesiology TYSOnS CORnER

Carolyn Barber Receptionist Medical Office Administration—Service Area CAPITOL HILL

Geneva Bartholomew HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER

Michele Bassett Clinical Audiologist Head and neck—Audiology LARGO

sally Bradford Psychiatry Advanced Practice nurse Mental Health/Psychiatry BuRKE

Jacqueline Bradley Community Ambassador Program— nurse Practitioner Coordinator Safety net Community Benefits Operations REGIOnAL OFFICE

Robert Brown Materials Coordinator Medical Office Administration SILVER SPRInG

Florence Callejas Clinical Assistant Pediatrics KEnSInGTOn

Jacqueline Callender Clinical Assistant Pulmonology GAITHERSBuRG

Linda Cheatham MRI Technologist Radiology LARGO

Carlos Cifuentes Business Controls Analyst Regional Management Administration— Clinical Services REGIOnAL OFFICE

Evelino Claudio QC Lead Radiology Technologist Radiology KEnSInGTOn

Evelyn Cohens Provider Management Scheduler Appointment Services BuRKE

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Edna Coit Orthopedics Technician Orthopedics TOWSOn

Mary Cooper Orthopedics Technician Orthopedics SOuTH BALTIMORE

Delia Crisostomo Ambulatory Surgery Materials Coordinator Day Surgery TYSOnS CORnER

Paula De vilbiss HIMS System Administrator Medical Records BuRKE

Mary Delonga Patient Care Coordinator utilization Management HOLY CROSS HOSPITAL

Melanie Deortube Medical Laboratory Technician Pathology/Lab-Chemistry REGIOnAL LABORATORY

Eileen Doyle Clinical nurse Internal Medicine COLuMBIA GATEWAY

Cherril Duncan Lead nurse Pediatrics CAMP SPRInGS

Joan Ellmore Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE

Corazon Esplana Clinical Assistant Pediatrics MAnASSAS

Lisbeth Fletcher Health Information Management Supervisor Medical Records BuRKE

Christine Gantt-Dowtin Claims Resolution Specialist Claims and Referrals, Quality Assurance REGIOnAL—GARRETT

Cordella Garber Health Information Correspondence Technician Medical Records SPRInGFIELD

Annamaria Gary Clinical Assistant Cardiology LARGO

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Zenaida Gavieres Ophthalmology Technician Ophthalmology SPRInGFIELD

Louise Gedeo Lead nurse Observation unit TYSOnS CORnER

suzanne Giblin Oncology nurse Oncology WOODLAWn

Jacqueline Gogan Clinical Assistant Pediatrics GAITHERSBuRG

Marcy Goldberg Optometrist Optometry RESTOn

Antoinette Greenidge Licensed Practical nurse urgent Care LARGO

Lowand Green-scott Senior Health Information Management Assistant Medical Records TOWSOn

suzanne Griffith Senior Planning Analyst Financial Planning—Innovation and Strategy Development REGIOnAL OFFICE

virginia Halcombe Clinical nurse Internal Medicine WOODBRIDGE

Karen Harrod-stemley Appointment Specialty Clerk Medical Office Administration—Service Area CAPITOL HILL

Deborah Hixson Leadership Strategy Programs Manager Organizational Effectiveness REGIOnAL OFFICE

Aurelia Hollm Clinical nurse Gastroenterology FAIR OAKS

Howard Hutton Lead Orthopedic Technician Orthopedics SILVER SPRInG

Jennifer Hyde Mental Health Assistant Mental Health/Psychiatry SuMMIT

Edrissa Jawara HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER

wesley Johnson Senior Pharmacy Admixture Technician Pharmacy KEnSInGTOn

ivy Jones Clinical Assistant Internal Medicine CAMP SPRInGS

Kenneth Joseph Senior End user Support Service and Analysis Manager Regional Medical Facility—Clinical Implementation REGIOnAL—GARRETT

wendy Liguori Clinical Assistant Internal Medicine MAnASSAS

Dalisay Loyola Employee Health nurse Employee Health Services TYSOnS CORnER

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Diana Marshall Oncology nurse Oncology TYSOnS CORnER

Donna McConathy nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE

Melody McDavid Medical Laboratory Assistant Pathology/Lab—Regional Lab REGIOnAL LABORATORY

Cynthia McGivern Perioperative nurse Day Surgery KEnSInGTOn

Peggy Melton Lead nurse urgent Care WOODBRIDGE

Georgia Mendes Surgical Technician Day Surgery TYSOnS CORnER

susanne Metzger Perioperative nurse Day Surgery GAITHERSBuRG

Karen Mills Clinical Assistant Employee Health Services SILVER SPRInG

Kenny Montague Phlebotomist Pathology/Lab—Clinical Lab CAPITOL HILL

Robert Murad Physical Therapist Physical Therapy TYSOnS CORnER

Denise Murray-Richards Pharmacy Technician Pharmacy CAPITOL HILL

Evangeline Neal Clinical Assistant Internal Medicine SILVER SPRInG

Patrice Newman Cash Operations Support and Quality Coordinator Patient Accounting—Cash Control TECHnICAL SERVICES CEnTER

Emily Obcemea Lead nurse Orthopedics FAIR OAKS

Cynthia O’Brien Chronic Condition nurse Practitioner Case Manager Diet and nutrition Counseling LARGO

Bruce Odams Radiology Technologist Radiology LARGO

Oyeyinka Okuyiga Medical Laboratory Assistant Pathology/Lab—Regional Lab REGIOnAL LABORATORY

Karin Olson Surgery Scheduling Representative Surgery Scheduling FALLS CHuRCH

Robert Perchalski Ambulatory Care Pharmacist Pharmacy GAITHERSBuRG

Heather Pitchke Clinical Assistant Pediatrics WOODBRIDGE

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Karen Pugh Facility Operations Manager Property/Facility Maintenance LARGO

Karen Puhl Assistant Director nOVA Operations Internal Medicine—Hematology/Oncology SPRInGFIELD

Deborah Rehman Medical Transcriber Medical Transcription PRInCE GEORGE’S

Tyrone Reid Facility Engineer Property/Facility Maintenance KEnSInGTOn

Christine Rhodes Clinical Assistant Internal Medicine SPRInGFIELD

ylva Rodriguez Anesthetist nurse Anesthesiology TYSOnS CORnER

Amy santopietro Licensed Practical nurse Internal Medicine AnnAPOLIS

Ayanna smith DIS Patient Services Representative Radiology CAPITOL HILL

Karen smith Clinical Contact Center nursing Supervisor Call Center Advice FAIR OAKS

E.M. solomon Receptionist Obstetrics/Gynecology FAIR OAKS

Janet stein Optometry Services Chief Optometry TYSOnS CORnER

sherrie Townsend Senior Pharmacy Admixture Technician Home Infusion Pharmacy BuRKE

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xuan Truong Mammography Technologist Radiology FALLS CHuRCH

sandra Turner QC Lead Sonographer Technician Radiology KEnSInGTOn

Patricia vines Clinical Assistant Pediatrics CAPITOL HILL

Rochelle wade Clinical Assistant Obstetrics/Gynecology nORTHWEST D.C.

Julianna ward Perioperative nurse Day Surgery KEnSInGTOn

Renee wells Referral Management Assistant utilization Management REGIOnAL—GARRETT

Evelyn whitfield Senior Health Information Management Assistant Medical Records KEnSInGTOn

Diane wiard Lead nurse Observation unit TYSOnS CORnER

wai wong Clinical Assistant Rheumatology FALLS CHuRCH

vivian wooden Vision Services Assistant Optometry CAPITOL HILL

Jennifer yowell Service Area Business Operations Manager Medical Office Administration—Service Area TYSOnS CORnER

Ponciano yumul Vision Services Assistant Optometry SPRInGFIELD

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TwENTy-FivE yEARs sERviCE AwARDsMichele Bonistalli Ambulatory Care Pharmacist Pharmacy GAITHERSBuRG

Caro Bourcicot-seaforth Membership Service Appeal Analyst Member Services—Appeals REGIOnAL OFFICE

Terry Boyd Physical Therapist Physical Therapy SPRInGFIELD

Denise Braveboy Group Representative Membership Accounting REGIOnAL OFFICE

Julia Buckley QC Lead Radiology Technologist Radiology SEVERnA PARK

Francina Burton Dispensing Optician Optical Dispensing MARLOW HEIGHTS

Patty Chakalakis QC Lead Breast Imaging Specialist Radiology KEnSInGTOn

Mary Compton Surgery Scheduling Representative Surgery Scheduling TOWSOn

vanette Cooper Vision Services Assistant Optical Dispensing WOODBRIDGE

Reynald Darang PFS Coordinator Patient Accounting REGIOnAL OFFICE

Kathryn Doby QC Lead Radiology Technologist Radiology KEnSInGTOn

Kathleen Doyle Senior Health Information Management Assistant Medical Records MARLOW HEIGHTS

sharon Edelstein Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE

Lowell Farrell Pharmacy Admixture Senior Technician Home Infusion Pharmacy BuRKE

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Nora Flores Pharmacy Purchase Distribution Coordinator Pharmacy Warehouse CEnTRAL PHARMACY—STERLInG

Pamela Ford HIMS Quality Assurance Lead Technician Medical Records CuSTOMER SERVICE CEnTER

Regina Foreman Provider Management Scheduler Appointment Services CuSTOMER SERVICE CEnTER

Evangeline Foster Medical Technologist Pathology/Lab—Clinical Lab LARGO

Marcella Frederick Pharmacy Admixture Senior Technician Pharmacy IV Admixture LARGO

Jane Freestone Clinical nurse Pediatrics COLuMBIA GATEWAY

Patricia Furey Laboratory Supervisor Pathology/Lab—Clinical Lab GAITHERSBuRG

Meheret Gitahi Medical Technologist Pathology/Lab—Clinical Lab SPRInGFIELD

Charmaine Gordon Referral and Emergency Care Management Assistant utilization Management REGIOnAL—GARRETT

Denise Grant Clinical Contact Center nursing Supervisor Call Center Advice CuSTOMER SERVICE CEnTER

Lawanda Gregory Clinical Assistant Podiatry LARGO

Brenda Grey Phlebotomist Pathology/Lab—Clinical Lab KEnSInGTOn

sara Grothe Perioperative nurse Day Surgery-Pre/Post-Op KEnSInGTOn

Jeannette Haney Oncology Lead nurse Oncology LARGO

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Myrna Harden Patient Financial Service Representative Patient Accounting REGIOnAL OFFICE

Theresa Harling Switchboard Receptionist Medical Office Administration CAMP SPRInGS

Michael Hill Customer Engagement Resources Specialist Customer Service Center—Facilities nORTHWEST D.C.

wesley Hoyt QC Lead Radiology Technologist Radiology GAITHERSBuRG

Mary Jones Facility Services Assistant Property/Facility Maintenance WOODBRIDGE

wanda Jones Clinical Assistant Dermatology CAPITOL HILL

Helen Joseph Claims Supervisor Claims Clinical Review unit REGIOnAL—GARRETT

surraya Khan QC Lead Mammogram Technologist Radiology FALLS CHuRCH

Jacqueline Livingston Membership Administrative Analyst Membership Accounting REGIOnAL OFFICE

Kathleen Logan Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE

Karen Longo Clinical Audiologist Head and neck—Audiology LARGO

Evelyn Mamaril Employee Health nurse Employee Health Services FALLS CHuRCH

Alma Mandac Receptionist Medical Office Support TYSOnS CORnER

sandra Mansfield Behavioral Health Access Supervisor Mental Health/Psychiatry and Behavioral Health FAIR OAKS

sue Matousek Diagnostic Medical Sonographer Radiology SPRInGFIELD

Kimberly McFadden-Johnson Senior Broker Liaison HP Manager—Sales Support Administration REGIOnAL OFFICE

Grace Mercado Receptionist Medical Office Support TYSOnS CORnER

Rosemary Meushaw OPEIu Labor Liaison Labor Management Partnership REGIOnAL OFFICE

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Beverly Moyer Regional Workplace Safety Labor Coordinator Regional Medical Facility Administration— Health Information REGIOnAL OFFICE

Marco Neira HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER

walter Oates Major Accounts—Commercial Supervisor Membership Accounting REGIOnAL OFFICE

Cheryl Payton PFS Follow up Collections Specialist Patient Accounting—Cash Control REGIOnAL OFFICE

Mary Rizzo Receptionist Pediatrics CAMP SPRInGS

Olivia sadiua HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER

Mhey (imelda) sampilo Cash Receipts Coordinator Patient Accounting REGIOnAL OFFICE

Eileen shaheed Senior Health Information Management Assistant Medical Records CITY PLAzA

sherron simms Group Representative Membership Accounting REGIOnAL OFFICE

Pamela slezak urgent Care Technician Observation unit GAITHERSBuRG

Tua snuggs Laboratory Services Coordinator Pathology/Lab—Clinical Lab LARGO

virginia spitzer Clinical nurse Obstetrics/Gynecology COLuMBIA GATEWAY

Luciana Thorpe Quality Team Coach Appointment Services FAIR OAKS

vilma Tijani Provider Management Scheduler Appointment Services BuRKE

Betty verghese Lead Orthopedic Technician Orthopedics TYSOnS CORnER

Marie volel Pre Surgery Testing Assistant Day Surgery—Pre/Post-Op KEnSInGTOn

Charles wellington Dispensing Optician Optical Dispensing MARLOW HEIGHTS

Bernice wright Organizational Development and Learning Consultant Organizational Effectiveness REGIOnAL OFFICE

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THiRTy yEARs sERviCE AwARDsJames Johnson Senior Director Decision Support and Information Reporting Project Management—Innovation Project— QA Consulting TECHnICAL SERVICES CEnTER

Diana Dry-Alston Medical Laboratory Technician Pathology/Lab—Clinical Lab LARGO

Paula Greenberg Senior Planning Consultant Financial Planning—Innovation and Strategy Development REGIOnAL OFFICE

Aida Lundy Pharmacy Technician Pharmacy WOODBRIDGE

Marcy Marcus Case Manager nurse utilization Management BuRKE

Margaret Massie QC Lead Radiology Technologist Radiology FAIR OAKS

sheila Millington HC Application Coordinator Regional Medical Facility—Clinical Implementation REGIOnAL—GARRETT

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Ruth Newcomb Provider Management Scheduler Appointment Services BuRKE

Jan shirey Psychotherapist Mental Health/Psychiatry SuMMIT

Linda Thomas Receptionist Allergy SPRInGFIELD

Linda ward CKD Renal Care Specialty nurse Internal Medicine BuRKE

Alene warren Group Representative Membership Accounting REGIOnAL OFFICE

Gwendolyn williams Laboratory Supervisor Regional Laboratory Administration REGIOnAL LABORATORY

ingrid williams Surgery Scheduling Lead Representative Surgery Scheduling KEnSInGTOn

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THiRTy-FivE yEARs sERviCE AwARDsGail Garcia Provider Schedule Management Supervisor Appointment Services BuRKE

Linda McClain Licensed Practical nurse Gastroenterology SHADY GROVE

Bernadette Richardson Clinical Review Retro Auditor Coordinator Claims and Referrals, Quality Assurance REGIOnAL—GARRETT

Donna Pence Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE

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Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.2101 E. Jefferson St., Rockville, MD 20852 131582_KPHonorsProgram_I_br 11/15/13–12/31/13