DEAR HONOREE -...
Transcript of DEAR HONOREE -...
DEAR HONOREEThis evening is a celebration of the contributions you and your colleagues have
made in the areas of service, excellence, and care in the Mid-Atlantic States region.
Your dedication continues to make Kaiser Permanente a trusted place to receive
care and a great place to work.
Bernadette Loftus, M.D.
TPMG Associate Executive Director
for the Mid-Atlantic States
Kimberly Horn
President, Kaiser Foundation Health
Plan of the Mid-Atlantic States, Inc.
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KP HONORsReception
Welcome
Thrive Awards Presentations
Diversity Achievement Awards Presentations
KP Cares Awards Presentation
MPS/LMP Service Composite Index Awards Presentations
Arrive and Thrive Awards Presentation
Service Awards Presentations
Closing Remarks
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THRivE AwARDsThe Thrive Awards recognize outstanding service and commitment to the total
health of our organization and our members across both the delivery system
and administrative services.
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AffordAbilityGaithersburg Medical Center Receptionists
trAnsforming CAre And serviCeDCsM Urgent Care and Clinical Decision Unit sepsis initiative Team
NOvA Adult Primary Care Group
Baltimore spirometry initiative Team
Pharmacy Amiodarone Monitoring Program
sustAinAble growthMedicaid initiative Team
Health Care Exchange initiative Team
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DivERsiTy ACHiEvEMENT The Diversity Achievement Award recognizes staff who demonstrate commitment
to diversity and whose extraordinary activities have contributed to the advance-
ment of diversity, inclusion, and cultural competence in the region.
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employee resourCe group winnersCenter for Total Health
KPMAs Pride
regionAl diversity ChAmpionMelanie Hiller Proposal Management Consultant, Sales Operations President, KP Pride LGBTI Employee Resource Group
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KP CAREs The KP Cares Award recognizes individuals and/or groups who have demonstrated
extraordinary and selfless community service efforts focused on improving the
health of our communities.
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Kp CAresEd Pocasangre Logistics Operations Manager Regional Material Management
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MPs/LMP sERviCE COMPOsiTE iNDEx AwARDsThe Member Patient Satisfaction (MPS) survey Labor Management Partnership
Service (LMP) Composite Index measures performance elements from the
members’ feedback to rate their care experience related to staff courtesy
and helpfulness, care coordination, phone service, and service scores averaged
from Pharmacy, Lab, and Radiology.
The MPS/LMP Service Composite Index Awards recognize the medical facilities
with the best and most improved score for 2012.
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best mps lmp serviCe Composite index Annapolis Medical Center
most improved mps lmp serviCe Composite indexTysons Corner Medical Center
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ARRivE AND THRivE The Labor Management Partnership Regional Attendance Improvement Council
sponsors the “Arrive and Thrive” attendance improvement campaign to provide
information and resources to assist in improving attendance performance through-
out the health plan. Reliable attendance supports our regional strategy to become
the model for the future of health care and is relevant to all four points of our Value
Compass to support patient-focused care.
The Labor Management Partnership Regional Attendance Improvement Council is
pleased to recognize the 2013 top performing and most improved location.
For KP to Thrive, Everyone Must Arrive
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top performing And most improved AttendAnCe performAnCeUtilization Management at the Hospitals
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TwENTy yEARs sERviCE AwARDsCedric Abalos Laboratory Supervisor Pathology/Lab-Clinical Lab FAIR OAKS
Jawad Baalla Anesthesia Technician Anesthesiology TYSOnS CORnER
Carolyn Barber Receptionist Medical Office Administration—Service Area CAPITOL HILL
Geneva Bartholomew HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER
Michele Bassett Clinical Audiologist Head and neck—Audiology LARGO
sally Bradford Psychiatry Advanced Practice nurse Mental Health/Psychiatry BuRKE
Jacqueline Bradley Community Ambassador Program— nurse Practitioner Coordinator Safety net Community Benefits Operations REGIOnAL OFFICE
Robert Brown Materials Coordinator Medical Office Administration SILVER SPRInG
Florence Callejas Clinical Assistant Pediatrics KEnSInGTOn
Jacqueline Callender Clinical Assistant Pulmonology GAITHERSBuRG
Linda Cheatham MRI Technologist Radiology LARGO
Carlos Cifuentes Business Controls Analyst Regional Management Administration— Clinical Services REGIOnAL OFFICE
Evelino Claudio QC Lead Radiology Technologist Radiology KEnSInGTOn
Evelyn Cohens Provider Management Scheduler Appointment Services BuRKE
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Edna Coit Orthopedics Technician Orthopedics TOWSOn
Mary Cooper Orthopedics Technician Orthopedics SOuTH BALTIMORE
Delia Crisostomo Ambulatory Surgery Materials Coordinator Day Surgery TYSOnS CORnER
Paula De vilbiss HIMS System Administrator Medical Records BuRKE
Mary Delonga Patient Care Coordinator utilization Management HOLY CROSS HOSPITAL
Melanie Deortube Medical Laboratory Technician Pathology/Lab-Chemistry REGIOnAL LABORATORY
Eileen Doyle Clinical nurse Internal Medicine COLuMBIA GATEWAY
Cherril Duncan Lead nurse Pediatrics CAMP SPRInGS
Joan Ellmore Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE
Corazon Esplana Clinical Assistant Pediatrics MAnASSAS
Lisbeth Fletcher Health Information Management Supervisor Medical Records BuRKE
Christine Gantt-Dowtin Claims Resolution Specialist Claims and Referrals, Quality Assurance REGIOnAL—GARRETT
Cordella Garber Health Information Correspondence Technician Medical Records SPRInGFIELD
Annamaria Gary Clinical Assistant Cardiology LARGO
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Zenaida Gavieres Ophthalmology Technician Ophthalmology SPRInGFIELD
Louise Gedeo Lead nurse Observation unit TYSOnS CORnER
suzanne Giblin Oncology nurse Oncology WOODLAWn
Jacqueline Gogan Clinical Assistant Pediatrics GAITHERSBuRG
Marcy Goldberg Optometrist Optometry RESTOn
Antoinette Greenidge Licensed Practical nurse urgent Care LARGO
Lowand Green-scott Senior Health Information Management Assistant Medical Records TOWSOn
suzanne Griffith Senior Planning Analyst Financial Planning—Innovation and Strategy Development REGIOnAL OFFICE
virginia Halcombe Clinical nurse Internal Medicine WOODBRIDGE
Karen Harrod-stemley Appointment Specialty Clerk Medical Office Administration—Service Area CAPITOL HILL
Deborah Hixson Leadership Strategy Programs Manager Organizational Effectiveness REGIOnAL OFFICE
Aurelia Hollm Clinical nurse Gastroenterology FAIR OAKS
Howard Hutton Lead Orthopedic Technician Orthopedics SILVER SPRInG
Jennifer Hyde Mental Health Assistant Mental Health/Psychiatry SuMMIT
Edrissa Jawara HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER
wesley Johnson Senior Pharmacy Admixture Technician Pharmacy KEnSInGTOn
ivy Jones Clinical Assistant Internal Medicine CAMP SPRInGS
Kenneth Joseph Senior End user Support Service and Analysis Manager Regional Medical Facility—Clinical Implementation REGIOnAL—GARRETT
wendy Liguori Clinical Assistant Internal Medicine MAnASSAS
Dalisay Loyola Employee Health nurse Employee Health Services TYSOnS CORnER
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Diana Marshall Oncology nurse Oncology TYSOnS CORnER
Donna McConathy nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE
Melody McDavid Medical Laboratory Assistant Pathology/Lab—Regional Lab REGIOnAL LABORATORY
Cynthia McGivern Perioperative nurse Day Surgery KEnSInGTOn
Peggy Melton Lead nurse urgent Care WOODBRIDGE
Georgia Mendes Surgical Technician Day Surgery TYSOnS CORnER
susanne Metzger Perioperative nurse Day Surgery GAITHERSBuRG
Karen Mills Clinical Assistant Employee Health Services SILVER SPRInG
Kenny Montague Phlebotomist Pathology/Lab—Clinical Lab CAPITOL HILL
Robert Murad Physical Therapist Physical Therapy TYSOnS CORnER
Denise Murray-Richards Pharmacy Technician Pharmacy CAPITOL HILL
Evangeline Neal Clinical Assistant Internal Medicine SILVER SPRInG
Patrice Newman Cash Operations Support and Quality Coordinator Patient Accounting—Cash Control TECHnICAL SERVICES CEnTER
Emily Obcemea Lead nurse Orthopedics FAIR OAKS
Cynthia O’Brien Chronic Condition nurse Practitioner Case Manager Diet and nutrition Counseling LARGO
Bruce Odams Radiology Technologist Radiology LARGO
Oyeyinka Okuyiga Medical Laboratory Assistant Pathology/Lab—Regional Lab REGIOnAL LABORATORY
Karin Olson Surgery Scheduling Representative Surgery Scheduling FALLS CHuRCH
Robert Perchalski Ambulatory Care Pharmacist Pharmacy GAITHERSBuRG
Heather Pitchke Clinical Assistant Pediatrics WOODBRIDGE
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Karen Pugh Facility Operations Manager Property/Facility Maintenance LARGO
Karen Puhl Assistant Director nOVA Operations Internal Medicine—Hematology/Oncology SPRInGFIELD
Deborah Rehman Medical Transcriber Medical Transcription PRInCE GEORGE’S
Tyrone Reid Facility Engineer Property/Facility Maintenance KEnSInGTOn
Christine Rhodes Clinical Assistant Internal Medicine SPRInGFIELD
ylva Rodriguez Anesthetist nurse Anesthesiology TYSOnS CORnER
Amy santopietro Licensed Practical nurse Internal Medicine AnnAPOLIS
Ayanna smith DIS Patient Services Representative Radiology CAPITOL HILL
Karen smith Clinical Contact Center nursing Supervisor Call Center Advice FAIR OAKS
E.M. solomon Receptionist Obstetrics/Gynecology FAIR OAKS
Janet stein Optometry Services Chief Optometry TYSOnS CORnER
sherrie Townsend Senior Pharmacy Admixture Technician Home Infusion Pharmacy BuRKE
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xuan Truong Mammography Technologist Radiology FALLS CHuRCH
sandra Turner QC Lead Sonographer Technician Radiology KEnSInGTOn
Patricia vines Clinical Assistant Pediatrics CAPITOL HILL
Rochelle wade Clinical Assistant Obstetrics/Gynecology nORTHWEST D.C.
Julianna ward Perioperative nurse Day Surgery KEnSInGTOn
Renee wells Referral Management Assistant utilization Management REGIOnAL—GARRETT
Evelyn whitfield Senior Health Information Management Assistant Medical Records KEnSInGTOn
Diane wiard Lead nurse Observation unit TYSOnS CORnER
wai wong Clinical Assistant Rheumatology FALLS CHuRCH
vivian wooden Vision Services Assistant Optometry CAPITOL HILL
Jennifer yowell Service Area Business Operations Manager Medical Office Administration—Service Area TYSOnS CORnER
Ponciano yumul Vision Services Assistant Optometry SPRInGFIELD
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TwENTy-FivE yEARs sERviCE AwARDsMichele Bonistalli Ambulatory Care Pharmacist Pharmacy GAITHERSBuRG
Caro Bourcicot-seaforth Membership Service Appeal Analyst Member Services—Appeals REGIOnAL OFFICE
Terry Boyd Physical Therapist Physical Therapy SPRInGFIELD
Denise Braveboy Group Representative Membership Accounting REGIOnAL OFFICE
Julia Buckley QC Lead Radiology Technologist Radiology SEVERnA PARK
Francina Burton Dispensing Optician Optical Dispensing MARLOW HEIGHTS
Patty Chakalakis QC Lead Breast Imaging Specialist Radiology KEnSInGTOn
Mary Compton Surgery Scheduling Representative Surgery Scheduling TOWSOn
vanette Cooper Vision Services Assistant Optical Dispensing WOODBRIDGE
Reynald Darang PFS Coordinator Patient Accounting REGIOnAL OFFICE
Kathryn Doby QC Lead Radiology Technologist Radiology KEnSInGTOn
Kathleen Doyle Senior Health Information Management Assistant Medical Records MARLOW HEIGHTS
sharon Edelstein Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE
Lowell Farrell Pharmacy Admixture Senior Technician Home Infusion Pharmacy BuRKE
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Nora Flores Pharmacy Purchase Distribution Coordinator Pharmacy Warehouse CEnTRAL PHARMACY—STERLInG
Pamela Ford HIMS Quality Assurance Lead Technician Medical Records CuSTOMER SERVICE CEnTER
Regina Foreman Provider Management Scheduler Appointment Services CuSTOMER SERVICE CEnTER
Evangeline Foster Medical Technologist Pathology/Lab—Clinical Lab LARGO
Marcella Frederick Pharmacy Admixture Senior Technician Pharmacy IV Admixture LARGO
Jane Freestone Clinical nurse Pediatrics COLuMBIA GATEWAY
Patricia Furey Laboratory Supervisor Pathology/Lab—Clinical Lab GAITHERSBuRG
Meheret Gitahi Medical Technologist Pathology/Lab—Clinical Lab SPRInGFIELD
Charmaine Gordon Referral and Emergency Care Management Assistant utilization Management REGIOnAL—GARRETT
Denise Grant Clinical Contact Center nursing Supervisor Call Center Advice CuSTOMER SERVICE CEnTER
Lawanda Gregory Clinical Assistant Podiatry LARGO
Brenda Grey Phlebotomist Pathology/Lab—Clinical Lab KEnSInGTOn
sara Grothe Perioperative nurse Day Surgery-Pre/Post-Op KEnSInGTOn
Jeannette Haney Oncology Lead nurse Oncology LARGO
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Myrna Harden Patient Financial Service Representative Patient Accounting REGIOnAL OFFICE
Theresa Harling Switchboard Receptionist Medical Office Administration CAMP SPRInGS
Michael Hill Customer Engagement Resources Specialist Customer Service Center—Facilities nORTHWEST D.C.
wesley Hoyt QC Lead Radiology Technologist Radiology GAITHERSBuRG
Mary Jones Facility Services Assistant Property/Facility Maintenance WOODBRIDGE
wanda Jones Clinical Assistant Dermatology CAPITOL HILL
Helen Joseph Claims Supervisor Claims Clinical Review unit REGIOnAL—GARRETT
surraya Khan QC Lead Mammogram Technologist Radiology FALLS CHuRCH
Jacqueline Livingston Membership Administrative Analyst Membership Accounting REGIOnAL OFFICE
Kathleen Logan Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE
Karen Longo Clinical Audiologist Head and neck—Audiology LARGO
Evelyn Mamaril Employee Health nurse Employee Health Services FALLS CHuRCH
Alma Mandac Receptionist Medical Office Support TYSOnS CORnER
sandra Mansfield Behavioral Health Access Supervisor Mental Health/Psychiatry and Behavioral Health FAIR OAKS
sue Matousek Diagnostic Medical Sonographer Radiology SPRInGFIELD
Kimberly McFadden-Johnson Senior Broker Liaison HP Manager—Sales Support Administration REGIOnAL OFFICE
Grace Mercado Receptionist Medical Office Support TYSOnS CORnER
Rosemary Meushaw OPEIu Labor Liaison Labor Management Partnership REGIOnAL OFFICE
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Beverly Moyer Regional Workplace Safety Labor Coordinator Regional Medical Facility Administration— Health Information REGIOnAL OFFICE
Marco Neira HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER
walter Oates Major Accounts—Commercial Supervisor Membership Accounting REGIOnAL OFFICE
Cheryl Payton PFS Follow up Collections Specialist Patient Accounting—Cash Control REGIOnAL OFFICE
Mary Rizzo Receptionist Pediatrics CAMP SPRInGS
Olivia sadiua HIMS Quality Assurance Technician Medical Records CuSTOMER SERVICE CEnTER
Mhey (imelda) sampilo Cash Receipts Coordinator Patient Accounting REGIOnAL OFFICE
Eileen shaheed Senior Health Information Management Assistant Medical Records CITY PLAzA
sherron simms Group Representative Membership Accounting REGIOnAL OFFICE
Pamela slezak urgent Care Technician Observation unit GAITHERSBuRG
Tua snuggs Laboratory Services Coordinator Pathology/Lab—Clinical Lab LARGO
virginia spitzer Clinical nurse Obstetrics/Gynecology COLuMBIA GATEWAY
Luciana Thorpe Quality Team Coach Appointment Services FAIR OAKS
vilma Tijani Provider Management Scheduler Appointment Services BuRKE
Betty verghese Lead Orthopedic Technician Orthopedics TYSOnS CORnER
Marie volel Pre Surgery Testing Assistant Day Surgery—Pre/Post-Op KEnSInGTOn
Charles wellington Dispensing Optician Optical Dispensing MARLOW HEIGHTS
Bernice wright Organizational Development and Learning Consultant Organizational Effectiveness REGIOnAL OFFICE
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THiRTy yEARs sERviCE AwARDsJames Johnson Senior Director Decision Support and Information Reporting Project Management—Innovation Project— QA Consulting TECHnICAL SERVICES CEnTER
Diana Dry-Alston Medical Laboratory Technician Pathology/Lab—Clinical Lab LARGO
Paula Greenberg Senior Planning Consultant Financial Planning—Innovation and Strategy Development REGIOnAL OFFICE
Aida Lundy Pharmacy Technician Pharmacy WOODBRIDGE
Marcy Marcus Case Manager nurse utilization Management BuRKE
Margaret Massie QC Lead Radiology Technologist Radiology FAIR OAKS
sheila Millington HC Application Coordinator Regional Medical Facility—Clinical Implementation REGIOnAL—GARRETT
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Ruth Newcomb Provider Management Scheduler Appointment Services BuRKE
Jan shirey Psychotherapist Mental Health/Psychiatry SuMMIT
Linda Thomas Receptionist Allergy SPRInGFIELD
Linda ward CKD Renal Care Specialty nurse Internal Medicine BuRKE
Alene warren Group Representative Membership Accounting REGIOnAL OFFICE
Gwendolyn williams Laboratory Supervisor Regional Laboratory Administration REGIOnAL LABORATORY
ingrid williams Surgery Scheduling Lead Representative Surgery Scheduling KEnSInGTOn
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THiRTy-FivE yEARs sERviCE AwARDsGail Garcia Provider Schedule Management Supervisor Appointment Services BuRKE
Linda McClain Licensed Practical nurse Gastroenterology SHADY GROVE
Bernadette Richardson Clinical Review Retro Auditor Coordinator Claims and Referrals, Quality Assurance REGIOnAL—GARRETT
Donna Pence Community Ambassador nurse Practitioner Safety net Community Benefits Operations REGIOnAL OFFICE
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Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.2101 E. Jefferson St., Rockville, MD 20852 131582_KPHonorsProgram_I_br 11/15/13–12/31/13