Dealing with Difficult Situations at work

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Dealing with Difficult Situations at Work

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Transcript of Dealing with Difficult Situations at work

Page 1: Dealing with Difficult Situations at work

Dealing with Difficult Situations at Work

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• We know the feeling: – Our patience is nearly ending,

we are about ready to throw our fist through a wall or we are on the verge of tears.

– The steam is pouring out of our ears.

Dealing with Difficult Situations at WorkIntroduction

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• When we work with the same people day in and day out, chances are we will eventually encounter a situation that can be very “explosive”.

Dealing with Difficult Situations at WorkOur Daily Working Environment

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• When we find ourselves in a volatile situation fueled by anger, frustration, or any other highly unstable emotion we need to be very careful about our attitudes since they can damage our career and our professional networking.

Dealing with Difficult Situations at WorkImportant

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• We should be able to lighten the mood by using a little humor to show we are not taking it too seriously.

• We need to reduce the level of stress, allowing everybody to think about the whole situation.

• Be careful since we don’t want to give the impression that the other person’s feelings are not important.

Dealing with Difficult Situations at WorkStrategy 01 – Inject Humor

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• Involving a respected third party can help both sides feel that they are being heard

• If the person is truly neutral, and respected by both of us, the decision should be considered fair, balanced and acceptable by all.

Dealing with Difficult Situations at WorkStrategy 02 – Invite a third party to mediate

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• We should change our perspective about the situation and consider many different points-of-view.

• Maybe the whole situation is not about us or what is going on.

• If our co-worker is going through a messy divorce, we might have a little more patience when he doesn’t behave well.

Dealing with Difficult Situations at WorkStrategy 03 – Shift Perspective

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• Being stubborn typically doesn’t get us very far.

• We should avoid the “I am completely right” since we can overlook the possibility of creating an equitable solution.

• Compromise is a necessity for any relationship, professional or personal and remember together, we can then create a solution.

Dealing with Difficult Situations at WorkStrategy 04 - Compromise

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• All too often we get consumed with the idea of being right.

• Even if we are right, it may be appropriate to concede and simply wave the white flag.

• Non-stop arguments can potentially damage our long term relationship with any person, causing irreparable harm to our ability to work together.

Dealing with Difficult Situations at WorkStrategy 05 - Surrender

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• Establish facts first.• Ask lots of questions.• Actively listen.• Avoid pre-judgement.• Act professionally.• Aim for win-win.• Remember there is no one size

fits all approach.

Dealing with Difficult Situations at Work07 Important Tips

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Dealing with Difficult Situations at WorkSituation 01 - Problems and Strategies

Main ProblemA co-worker has the

annoying habit of doing something that

you can’t stand anymore.

Main Aspects Obsessively clicking pens. Playing music too loudly. Chewing gum like a cow

munching on grass.

Strategy• Make sure that you aren’t

guilty of something as annoying yourself.

• See what you can do to block out the habit that annoys you.

• Invest in headphones, and try to focus on something else.

• If you really can’t put up with, then politely ask your co-

worker to refrain. Tell them that you get easily distracted.

• Above all, be nice about it.

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Dealing with Difficult Situations at WorkSituation 02 - Problems and Strategies

Main ProblemYou suspect someone

in the office is working

against you.

Main Aspects Your paranoia gets the

better of you. You’re put in defensive

mode, and you begin actively working against the

possible offender.

Strategy• You need to be aware that

most people are not out to get you. Recognize that, and half

the problem is gone. • Dealing with a competitive

worker can be accomplished by simply doing your work

the best you can. • And remember the only one

who you are really competing against is yourself.

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Dealing with Difficult Situations at WorkSituation 03 - Problems and Strategies

Main ProblemA co-worker tries to

engage you in a heated religious or

political conversation.

Main Aspects Politics and religion are

almost always a big no-no in the workplace.

Controversial conversations can quickly turn into

animosity.

Strategy• Just don’t talk about religion

or politics. • If someone asks for your

opinion, try to steer the conversation elsewhere, or

laugh it off and say something neutral.

• If you feel it is necessary, leave the place out.

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Dealing with Difficult Situations at WorkSituation 04 - Problems and Strategies

Main ProblemA co-worker or

superior makes an inappropriate physical

advance

Main Aspects Broken office romance. An unwanted pass can

spawn gossip, discomfort, or even professional and

personal danger.

Strategy• Be fast to deal with this

situation.• Do not ignore sexual advances

and assume that they will go away.

• Tell the perpetrator (in private) that you aren’t

interested and uncomfortable, and that you want his or her

behavior to stop. • Make sure he or she knows

that you will file an official complaint.

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Dealing with Difficult Situations at WorkSituation 05 - Problems and Strategies

Main ProblemA co-worker incites you to participate in a nasty office

gossip

Main Aspects Participating in gossip may

be tempting, but it’s almost always ill-advised.

When you participate in gossip, you run the risk of

offending coworkers.

Strategy• Stay away from notorious

gossips. • When someone tries to share

office gossip with you, try changing the conversation, or

simply tell them that you don’t like talking about others because you don’t like it when

people talk about you.

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Dealing with Difficult Situations at WorkSituation 06 - Problems and Strategies

Main ProblemSomeone is stealing your food from the

refrigerator.

Main Aspects The stealing becomes

habitual. You decide to let it slide.

You go hungry and resentment builds.

Confrontation ensues.

Strategy• Put your food in some sort of

container, and make sure to label it with your name.

• If it keeps happening, ask, in a non-accusatory manner, if anyone has seen your food

items. • If all else fails, you can

always purchase a small personal fridge and keep it

under your desk.

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Dealing with Difficult Situations at WorkSituation 07 - Problems and Strategies

Main ProblemYour boss overloads you with tasks that aren’t in your work

description

Main Aspects At first it starts out with

little things, like “Do you mind doing this?”

Eventually, you become your boss’ slave.

Strategy• You just have to learn the best

way to say no to your boss.• Meet with the boss to review

your work description. • If it becomes an ongoing

problem, go to HR. • We would also suggest a transfer to another department

or looking for a new job because some bosses just

won’t change.

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Dealing with Difficult Situations at WorkOur Business Contacts

Feel free to send us an e-mail.

Our Website: www.licoreis.com

Our E-mails:[email protected]

[email protected]@hotmail.com

Linkedin: Roberto de Paula Lico JúniorTwitter: @licoreis