Dealing with Difficult People and Situations in the Workplace

Managing Difficult People and

Situations in Business and Life!

Shift to Riches™ ProgramBernadette Boas, Chief Ball of Fire

1

Learn Today and

Teach TomorrowCommit to teach it to 1 person in the next 7 daysEmail me at [email protected]

Subject Line – Teaching Managing Situations

www.balloffireconsulting.comwww.sheddingthebitch.com 2

Who is Bernadette Boas?

25 year corporate executive, consultant and global VP

Entrepreneur – CEO, FounderBall of Fire, Inc. – media and publishing

Shift Coach, Consultant, MentorSpeaker

Radio Host – Shedding the Bitch on Blog Talk Radio

Author – Shedding the Corporate BitchCreator of the megabrand “Shedding the Bitch”

Contact me anytime:[email protected]

3www.balloffireconsulting.comwww.sheddingthebitch.com

Outcomes

• Understand your Role• Tips for dissecting the ‘difficult conversation’

• Understand Do’s and Don’ts • Call to Action

• Programs Abound


My own goal for YOU:Approach conflict with

confidence vs. aggression

email me the #1 thing you learned today:[email protected]

SUBJECT LINE – “# 1 Tip for Dealing with Conflict”

I will email you back a letter grade of A for completing it.


“ Whenever you’re in conflict with someone, there is one factor that can

make the difference between damaging your relationship and

deepening it. That factor is attitude.” William Jones


Shift to RICHES Formula!

7

Professional DevelopmentProfessional

Development

Mind SetMind Set Skill SetSkill Set

Personal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal Development

DiscoverDiscover ShedShed CreateCreate AccelerateAccelerateConfrontConfront

www.balloffireconsulting.comwww.sheddingthebitch.com

Self AssessmentFree Workbook

http://sheddingthebitch.com/12-tips-for-dealing-with-difficult-people-and-situations-

at-work/


Managing Difficult Situations – Assessment (sample)

I believe sincerely that I do NOT deserve to be treated disrespectfully? _____I do not hesitate to confront difficult conversations when I am impacted? _____I do not hesitate to confront difficult conversations when it involves others? _____I do not like confrontation as it makes me ‘the bad guy’? _____I do not immediately react (especially publicly) without all of the detail? _____I do address uncomfortable situations and difficult conversations upfront? _____I prepare the approach, message, and solutions prior to addressing the issue? _____I schedule a one-on-one meeting in a private neutral place? _____I am straightforward and to the point in addressing the issue? _____I listen actively, thoughtfully, and purposely to understand the entire issue? _____I am effective in asking questions to gather all of the information? _____I am open to feedback, objections, and discussion from the other party? _____


Angst, Attitudes,Fears, Insecurities, Negative Mindsets

‘Bitches’


Dissecting the Difficult Conversation

• What makes a conversation DIFFICULT• What difficult situations do you face?


Types of Difficult Conversation

• Employee to Boss disagreement / lack of support• Denied promotion due to ‘politics’, ‘favoritism’• Delivering bad or hard news• Dress, hygiene, cultural habits/rites• Inappropriate/illegal/lewd dialogue by staff/students• Layoff, firing, demotion, student failing• Employee/Student undermining authority, teaming• Flirtations, inappropriate behavior, sexual harassment


DON’T

DOStep back, walk away, prepare, approach calm

The Do’s and Don’ts


DON’T

DOAddress it early, ask permission, consider them



DON’T

DOAsk questions, consider options, be open to

feedback, consider YOU changing



DON’T

DOListen carefully, openly, thoughtfully, purposely



DON’T

DOEstablish solution, define deadline, follow up



Summary

• Difficult conversations can be simple differences or unknown issues – don’t assume

• Address early, be straightforward, keep it simple

• Identify solutions, set deadlines, follow up


Your Call to Action

Give meaningful thought to the last 3 difficult conversations, your role and outcome

Identify ways you could have ‘CHANGED’ Practice and implement ONE Tip from today let me know: [email protected]

Assist and mentor others on how to handle difficult conversations


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Bernadette Boas

Contact me anytime:[email protected]

Shedding the Bitch Radio on Blog Talk RadioFacebook - Bernadette Boas and Shedding the BitchTwitter - Bernadette Boas and Shed the BitchLinkedin - Bernadette Boas and Ball of Fire,Inc.Office – 404-997-8074Cell - 678-438-1908Fax - [email protected]


Dealing with Difficult People and Situations in the Workplace

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Transcript of Dealing with Difficult People and Situations in the Workplace