Dealing with difficult people

8
DEALING WITH DIFFICULT PEOPLE

Transcript of Dealing with difficult people

Page 1: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE

Page 2: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Self-Awareness

FAST WRITE

The difficult people I’ve had to deal with are. . .

I find myself dealing with difficult people when. . .

Difficult people are. . .

Page 3: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Self-Awareness

Page 4: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Self-Awareness

Page 5: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Self-Awareness

Achievement Creativity Humor

Advancement Community Honesty Recognition

Adventure Competitiveness Integrity Risk

Alone Time Conformity Learning Self-respect

Ambition Contribution Loyalty Service

Appearance Courage Money (Wealth) Spirituality

Authenticity Excellence Moderation Structure

Balance Family Open-mindedness Sustainability

Belonging Fairness Power Teamwork

Challenge Fun Positivity Time

Change Growth Purpose Trust

Commitment Health Problem-solving Wisdom

Page 6: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Strategy

The solution is contained in one word = PRACTICE!

LISTEN

MANAGE YOUR SELF-TALK

BE COURAGEOUS

Page 7: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE –Strategy

DEPOSITS WITHDRAWALS

Page 8: Dealing with difficult people

DEALING WITH DIFFICULT PEOPLE

Other people may fail to respond to us with sensitivity, empathy or fairness. Still, we may choose speech over silence as a way to honor our own need for language and self-definition.

Harriet Lerner