Dealer guide 2016

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Weert, January 2016Concerning: Courtin Dealer Guide 2016

Dear Distributor,

We hereby proudly present you the new Courtin dealer guide. The purpose of this guide is to support you in positioning the brand in the best and most optimal way possible, in your market.

All departments have contributed to the completion of this new guide.

In this dealer guide you will find for the year 2016:

e All information with regard to the sales: info, prices, assortment, starting offers, consumer offers and policies.e All information with regard to marketing activities: info, brochures, posters, pictures, advertisements, press releases.e All information with regard to the trainings: all training manuals and powerpoint presentations.

This dealer guide will be handed out once only to each dealer and will be very helpful in finding all kinds of information you might require during the entire year of 2016.

We trust to have offered you an extremely helpful search and information tool with this guide.

With kind regards,

Export Dancohr

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Content

Introduction 6

Introduction Courtin 7

General Information 8

Sales 11

Sales directives 12

Export pricelist 2016 13

Marketing 19

Marketing directives 20

Brand presentation requirements 21

Conditions usage marketing material 23

Promotion material 2016 24

Training 26

Training directives 27

ICT 28

Online support 29

Logistics 30

Dancohr team members 31

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Introduction

Dancohr Corporation is one of the largest and most leading cosmetic house in the Northern Benelux and has developed, produced and distrib-uted its products since its founding, under the below mentioned previous company names, in 1975. With worldwide export to over more than 60 countries, Dancohr Corporation is being considered a trendsetter and always stands up front where research and development of new products are concerned. Dancohr Corporation provides in beauty equipment/furnishing, a complete wellness concept, podiatry equipment and various cosmetic ranges. Since January 2001 our company name has changed into Dancohr Corporation B.V.. Dancohr Corporation is the new name after the merger of Spibro Intermedical B.V. (Manufacturer of equipment for beauty salons) and Courtin Cosmetics (Manufacturer of products exclusive for beauty salons). The objective of this merger is to achieve an optimal service for our clients.

Dancohr Corporation provides the following equipment ranges:Bentlon: e Beautye Wellness e Podiatry

Also, the following skincare and make-up ranges:e Lanèche; skincare, JPR Men, Sun and Spa Bodye Henriëte Farcohe; skin care, Soleil Intensif Sun, Corporelle Body and Faroche Homme skin care for mene Courtin ; skin care, foot care, wax, eyebrow and eyelash dyee Pui Pui ; make-upe Make-up Perfect; make-up accessories e Podo Perfect; podo accessories

With the above assortment we can provide in a complete program for the entire beauty, wellness and podiatry branch.

Iso certificationsSince September 2004, Dancohr Corporation has been officially ISO 9001-2008 and ISO 13485-2003 certified.ISO 9001-2008 certification means that the company’s operating procedures and management system meet the requirements of the applicable European guidelines and that the claimed level of quality of Dancohr products is actually achieved. The ISO13485-2003 medical device directive means that the Dancohr Corporation is also allowed to produce medical products, which meet the strictest requirements, for example, for hospitals.ISO certification underlines the quality of Dancohr and its products!

www.dancohr.com

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Introduction Courtin

Courtin. Naturally Good!In close co-operation with the biggest producer of Tea Tree oil in Australia, Courtin composed a special total skin care and foot range. The wide range of products makes Courtin perfect for salon treatments and daily skin care. The Tea Tree products have been very successful in fighting a multitude of skin disorders. It might seem exaggerated to state that this product is so successful in fighting so many different afflictions, but practice and scientific research have proven the favourable effects of using Tea Tree products. The Courtin range is exceptionally complete due to a broad assortment of products, both salon sizes and retail sizes for direct sale and home use.

Courtin products are complementary products for the salon next to your own beauty products or podiatry equipment. The Courtin treatments are not only preventive, but are also particularly effective in case of skin or foot problems.

ProductsThe product range of Courtin consists of:e Courtin Face and Body caree Courtin Foot caree Courtin Waxe Courtin Eyebrow and eyelash dye

11 reasons to choose Courtin:

1. Courtin has a complete range of face, body and foot care. Next to this complete range, Courtin has a wax assortment as well

2. Courtin is highly active and effective against all kinds of skin problems

3. No paraffin in the Courtin products

4. Good margin on the products: Courtin offers professional products with an excellent price / quality ratio

5. Low stock level: Compared to other cosmetic brands Courtin has a small range of products, which means less stock

6. Low investment due to small range

7. It is easy to start with small starter sets

8. Full training with the purchase of Courtin products to optimise your knowledge and sales

9. Available for every specialist and podiatrist next to their normal skin care range

10. Excellent support from Dancohr on all aspects: sales, marketing and training to make your distribution a success!

11. Courtin products are not tested on animals

Customised treatmentsFor a small range, Courtin still has 9 different treatments in its program, consisting out of 3 different feet treatments, 4 face- and body treatments specialised in acne and sensitive skin and 1 wax treatment.

TrainingWhen taking Courtin in your assortment, we offer our special training courses completely free of charge. Besides learning about the background of the products and the treatments in theory and practice, special massage techniques are learned. Our international team can provide product trainings at the Dancohr Corporation facilities or on location. As a distributor you can use these trainings to teach the specialists everything about Courtin products and treatments. We offer all the training manuals in English. These training manuals are ready to use or you can translate them into your own language.

Marketing supportOn a regular basis Courtin designs marketing materials like catalogues in English language. You can use these in order to present the brand Cour-tin the best way possible into your market. Or you can choose to translate them into your own language. All used materials are available at the dealerportal. This dealerportal contains all texts, images, logo’s and art work files used in Courtin marketing materials. . You can use this in order to present Courtin in your country.

Choose CourtinCourtin can provide a total concept for the beauty and podiatry market. As we are distributing our brands in over more than 25 countries world-wide and looking for expansion in countries, we maintain contact with you to discuss the possibilities to take our products in your assortment.

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General Information

Policies

Courtin offers a full range:e Courtin face and body caree Courtin foot caree Courtin waxe Courtin Eyebrow and eyelash dye

Export directives for exclusive rights

1. Full range should be offered2. Minimum start order for showroom, training room and warehouse of € 5.0003. Minimum yearly turnover of € 10.0004. New innovations have to be presented and taken into the program.5. Showroom facilities should be available.6. Warehouse and logistic facilities should be available.7. Training facilities should be available. e training room e trainer8. Technical & commercial support.9. Active marketing communication approach in your market. Marketing of the brand should be in Courtin style, approved by the Dancohr marketing department.10. Special promotions and/or Courtin special offers should be presented to your clients.11. Every new introduced product should be implemented within 6 weeks of introduction.

Detailed InformationDancohr Corporation B.V.Marconilaan 86003 DD WeertThe Netherlands

Tel. + 31 495 434612Internet: www.dancohr.comE-mail: dealer@dancohr.com

IBAN : NL77 RABO 0135 5019 46 – BIC:RABONL2UBank: Rabobank Weerterland en Cranendonck 13.55.01.946Ch. Of Commerce Roermond 13030826 – BTW/VAT/TVA/N°NL800782641B01

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PricesAll prices are stated in EURO (€). Invoices will always be in this currency. All prices are based on deliveries FCA; Free Carrier Weert.

Please note that Dancohr Corporation B.V. is a manufacturer which works exclusively through appointed distributors and never sells directly to end users. For this reason the prices shown in the attached Export Price List are distributors prices only. Payments are always cash on delivery.

Margins In the enclosed export pricelist you will find the export prices and the recommended wholesale prices, one always depends on different factors per country. That is why we gave you the recommended wholesale prices, which we use for the specialists in The Netherlands.

Usually for Europe the coefficient is between 4.5 and 5.0.

An example of how the prices can be determined:

Export price± € 2.00Wholesale price (specialists price)± € 4.00End consumer price± € 8.00 The distributor can determine his own margin to the wholesale business (beauty salons, pedicure salons etc.) and he can also determine the margin the wholesaler will have for the end consumer price. But having the possibility of offering your Courtin client a good margin will be a positive point and for sure a good point for getting new clients. Please note that a specialist price is always without V.A.T. and the end consumer price is always inclusive V.A.T.

Orders Orders will be binding after confirmation by Dancohr Corporation B.V. by e-mail. The confirmation of the order will clearly state the delivery date. Minimum order amount per order is always EURO 1500,- Minimum order quantity per article number is 6 pieces.

Adjustments in confirmed orders take a lot of logistic handling. Therefore it is not possible to make adjustments in your order after you have re-ceived the order confirmation from Dancohr Corporation. If adjustments have to be made in the already confirmed order, Dancohr has to charge € 75,- to cover the logistic handling costs.

ComplaintsComplaints regarding for example damage, missing articles or incorrect delivered items should be reported to Dancohr within 24 hours after the delivery of the order. Complaints filed after these 24 hours cannot be accepted. When applicable please provide us with pictures.

Payments Payments are always pre payment. Letters of Credit are found to be too costly for both parties and are – in general – not accepted for order amounts under the EURO 25,000,-. Payments will always be made in EURO (see under PRICES).

Shipments/Delivery terms Shipments will be done in accordance with the instructions received from the customer. Delivery times are two weeks from acceptance of the order. But please check the order confirmation for all details.

SupportTraining manuals are available in the English language. Through regular newsletters Dancohr Corporation will inform their distributors of new de-velopments, products and modifications. All Marketing materials are available at our Dealer Portal. All images, texts, art work and other documents you will find at our Dealer Portal. Product trainings can be arranged at the Dancohr Corporation facilities or at location.

DocumentationOn a regular basis Dancohr Corporation designs catalogues for each brand for specialists in English language. All artwork of the brochures are avail-able to distributors.

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Sales

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Sales directives

- Product & philisophy knowledge has to be up-to-date and optimal at your team of: • sales • marketing • Training- Courtin products should be sold in starter sets, so the philosophy and image of the brand can be carried out in the best possible way all around the world.- Keep your clients knowledge of the brand updated- Use all special promotions!- Be passionate and enthusiastic about Courtin! If you are, your team will be and sales will follow!

Courtin starter sets 2011The showroom is one of the most important tools together with the catalogue, internet and the exhibitions to present the Courtin range.

Dancohr Corporation wants to support their new Courtin dealers with starting up. The minimum orders for the different ranges of Courtin are presented below. For existing Courtin dealers it is also very important to present the brand fully updated.

To support both new and existing dealers Dancohr offers special showroom starter sets. For the new dealers this will be the minimum start order of € 5000,-

Minimum start order for new dealersAs a dealer we want you to start up professionally and therefore expect you to purchase the following products. We expect you to have stock on all products and in this way you can present the brand professionally in your company and to your clients.

Skin care Foot care 6 x skin care package 6 x foot care package 6 x all salon products 6 x all salon products 12 x all retail products 12 x all retail products

Wax package Paraffin package 6 x wax package body & face 6 x paraffin package 12 x all wax 6 x all salon products 12 x waxstripes 6 x paraffin supplies 6 x after depilation oil + foam 12 x wax supplies

Minimum start order € 5000,- Ask your accountmanager for more information on these startersets

Sales directives

e Product & philisophy knowledge has to be up-to-date and optimal at your team of: - Sales - Marketing - Training

e Courtin products should be sold in starter sets, so the philosophy and image of the brand can be carried out in the best possible way all around the world.e Keep your clients knowledge of the brand updatede Use all special promotions!e Be passionate and enthusiastic about Courtin! If you are, your team will be and sales will follow!

Courtin starter sets 2016

The showroom is one of the most important tools together with the catalogue, internet and the exhibitions to present the Courtin range.

Dancohr Corporation wants to support their new Courtin dealers with starting up. The minimum orders for the different ranges of Courtin are presented below. For existing Courtin dealers it is also very important to present the brand fully updated.

To support both new and existing dealers Dancohr offers special showroom starter sets. For the new dealers this will be minimum start order of € 5000,-

Minimum start order for new dealersAs a dealer we want you to start up professionally and therefore expect you to purchase the following products. We expect you to have stock on all products and in this way you can present the brand professionally in your company and to your clients.

6 x display

Eyelash tint6 x all eyelash products

Skin care12 x all salon products12 x all retail products

Foot care12 x all salon products12 x all retail products

Wax package12 x all wax 12 x waxstripes 12 x after depilation oil + foam12 x wax supplies6 x wax heaters

Minimum start order: € 5.000,-Ask your account manager for more information on these starter sets

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Export pricelist 2016

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Policies

1. Prices are stated in Euro (EURO)

2. Minimum order amount is EURO 1500,00

3. Minimum order quantity per article number is 6 pieces

4. Payment conditions as stated in the distribution agreement

5. Payments are always be made in EURO.

6. All prices are based on deliveries Free Carrier (FCA).

7. Orders will be binding after confirmation by Dancohr Corporation B.V. by e-mail. The confirmation of the order will state the delivery date,

although we strive to meet this date it can happen that some products will be delayed. This will always be communicated.

8. Delivery times are always minimum two weeks from acceptance of the order, please check the date on your order confirmation

9. Shipments will be done in accordance with the instructions received from the customer.

10. Please note that Dancohr Corporation B.V. is a manufacturer which works only through appointed

distributors and never sells directly to end users.

Name ______________________________________________________

Company ____________________________________________________

Adress ______________________________________________________

____________________________________________________________

Country _____________________________________________________

Date _______________________________________________________

Tel. no ______________________________________________________

Fax. no ______________________________________________________

E-mail ______________________________________________________

Website _____________________________________________________

Courtin

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Amount Article Description Content Dealer price

Courtin Salon skincare 41010 Courtin cleansingmilk 500 ml € 7,25 41011 Courtin lotion 500 ml € 6,90 41012 Courtin Refining lotion 500 ml € 10,13 41020 Courtin hand & face wash 500 ml € 4,38 41021 Courtin rub-off peeling 200 ml € 7,20 41022 Courtin enzymatic peeling 200 ml € 10,50 41025 Courtin 24-hour cream 200 ml € 8,25 41026 Courtin Fluid 24h cream 200 ml € 9,50 41030 Courtin mask 200 ml € 7,50 41031 Spa tea tree lift-off treatment 10 pcs € 26,50 41032 Acne treatment 5 pcs € 26,50 41040 Courtin bodymilk 500 ml € 10,25

Courtin Retail skincare 40010 Courtin cleansingmilk 200 ml € 3,50 40011 Courtin lotion 200 ml € 3,33 40012 Courtin Refining lotion 200 ml € 4,95 40020 Courtin hand & face wash 250 ml € 2,90 40021 Courtin rub-off peeling 50 ml € 3,15 40022 Courtin enzymatic peeling 50 ml € 4,95 40023 Courtin Spot Corrector 5 ml € 4,00 40025 Courtin 24-hour cream 50 ml € 4,50 40026 Courtin Fluid 24h cream 50 ml € 5,00 40030 Courtin mask 50 ml € 3,33 40035 100% pure tea tree oil 30 ml € 5,48 41999 Dispenser 500 ml bottle - € 0,38 42000 Dispenser 250 ml bottle 250 ml € 0,28

Courtin Bodyrange 40040 Courtin bodymilk 200 ml € 4,48 40045 Courtin deodorant spray 100 ml € 2,48 40050 Courtin shampoo 200 ml € 2,50 40061 Lipbalm with tea tree oil, 6pieces 6 pcs € 8,00 40065 Courtin body scrub 200 ml € 3,73

Courtin Salon Pedicure 41028 Courtin hand & foot cream 200 ml € 4,88 41029 Courtin Foot scrub 475 gr € 10,00 41100 Hygienic gel 500 ml € 6,50 41105 Courtin footbath 500 ml € 6,80 41110 Courtin massage & footbalm 500 ml € 7,50 41115 Courtin icegel 500 ml € 8,65 41120 Spa footmask 250 gr € 5,45 41125 Spa heating footmask 250 gr € 5,45 41128 Courtin hand & foot cream 500 ml € 8,50 41130 Courtin Chapped skin cream 200 ml € 6,80 41131 Courtin Chapped skin cream 500 ml € 13,60

Courtin Retail Pedicure 40028 Courtin hand & footcream 100 ml € 2,88 40100 Chapped skin cream 100 ml € 3,98 40105 Courtin footbath 200 ml € 3,33 40115 Courtin icegel 200 ml € 3,98 40125 Courtin nail oil 30 ml € 4,25 40145 Courtin footdeodorant spray 100 ml € 2,93

Courtin pricelist 2016

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Amount Article Description Content Dealer price

Courtin wax 41205 Body refill for waxgun azulen wax 110 ml € 1,20 41210 Body refill for waxgun Tea tree wax 110 ml € 1,20 41215 Body refill for waxgun honey wax 110 ml € 1,20 41225 Face refill for waxgun azulen wax 110 ml € 0,63 41245 Courtin wax 800 ml € 8,25

Other wax articles 41060 Wax heater 300 ml € 24,50 41066 Courtin 2-in-1 wax heater 1000 ml € 18,50 41230 Duo Waxgun + powerunit - € 24,50 41250 After depilation oil 500 ml € 9,75 41300 Facial wax azulene blocks 1000 gr € 6,50 41306 After depilation foam 200 ml € 9,25 41320 Waxstripes fleece 100 pcs € 2,50 41325 Waxstripes on roll 100 mtr € 4,75 41335 Wooden spatula 100 pcs € 2,03 41340 Inox stainless spatula - € 3,23 41345 Wax brush long handle - € 1,23

Eyelash tint 41400 Eyelash tint deep-black 15 ml € 2,50 41410 Eyelash tint blue-black 15 ml € 2,50 41415 Eyelash tint brown 15 ml € 2,50 41420 Eyelash tint middle blond 15 ml € 2,50 41450 Courtin Peroxide cream 3% 100 ml € 3,93 41460 Eye protection sheets 80 pcs € 2,13 41470 Skin protection cream 75 ml € 3,95

Courtin advertising material 42001.EN Consumer leaflet skincare english language - € 0,20 42002.FR Image brochure skin/feet/wax French - € 0,40 42003 Certificate Courtin - € 0,99 42003.EN Consumer leaflet footcare english language - € 0,20 42003.FR Consumer leaflet footcare french language - € 0,20 42005 Folder file - € 2,50 42005.EN Brochure Courtin eyelash paint - € 0,20 42006 Paper bag small - € 0,20 42007 Courtin transparent gift bag - € 0,70 42009 Courtin Gift voucher - € 0,15 42010 Display Courtin - € 15,15 42012 Poster Courtin general - € 3,55 42013 Poster footcare - € 2,00 42014 Poster skincare - € 2,00 42015 Tableposter Courtin Image - € 2,50 42016 Presentation folder Courtin - € 1,50 42017.DE Poster facial - € 0,60 42018.DE Poster Body - € 0,60 42019.DE Poster foot care - € 0,60 42020 Poster Courtin eyelash - € 0,50 42110 Cosmetic tissues - € 2,00 42117 Courtin paper soap sheets - € 0,99 44100 Polo Courtin maat S - € 14,25 44105 Polo Courtin maat M - € 14,25 44110 Polo Courtin maat L - € 14,25 44115 Polo Courtin maat XL - € 14,25

44130 Courtin towel 50 x 100 cm - € 5,30

Courtin pricelist 2016

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Amount Article Description Content Whole sale Export price price

Sachets Courtin 42021 Courtin rub-off peeling 3 ml € 0,05 42022 Courtin enzymatic peeling 3 ml € 0,05 42025 Courtin 24-hour cream 3 ml € 0,05 42026 Sachet Courtin Fluid 24h cream 3 ml € 0,05 42028 Courtin mild foot cream 3 ml € 0,05 42030 Courtin Mask 3 ml € 0,05 42040 Courtin bodymilk 3 ml € 0,05 42100 Courtin chapped skin cream 3 ml € 0,05 42115 Courtin icegel 3 ml € 0,05

Trialsize Courtin 43300 Courtin Tea Tree Oil 1 ml € 0,30 43305 Courtin footbath 12 ml € 0,15 43310 Courtin cleansingmilk 12 ml € 0,15 43311 Courtin lotion 12 ml € 0,15 43312 Courtin Refining lotion 12 ml € 0,15 43320 Courtin hand & face wash 12 ml € 0,15 43340 Courtin hand & bodymilk 12 ml € 0,15 43350 Courtin shampoo 12 ml € 0,15

Courtin pricelist 2016

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Marketing

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Marketing directives

To build a brand image which is recognizable all around the world, we have to set up marketing directives which we expect you to follow up when marketing the brand in your country.

1. Brand styleThe Courtin products should be promoted within the proper brand style. For worldwide usage Courtin has promotion material available in different languages. When developing the material the marketing department from Dancohr always keeps the global attitude of the brand in mind.

2. Brand mentioningWhen using marketing material, it is mandatory to use the Courtin logo.

3. No combining of the brand Courtin with non-Courtin products.It is not approved by Dancohr if any of the mentioned marketing activities or tools are combined with non-Courtin products.

4. Support In all above mentioned marketing materials and tools, in order to present the brand Courtin the best way possible into your market. All these materials are available with print ready artwork.

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Brand presentation recommendations

To sell the right image, the brand style of Courtin needs to be communicated in the smallest detail. This means there are decoration recommenda-tions for the showroom, training room and beauty salon. These are mentioned below.

ShowroomThe following items should be present in the showroom:

1. Image poster Create a Courtin atmosphere by placing a poster together with some nice decorated products in your showroom.

2. Courtin skincare display Courtin skin care display with roll banner behind the display. Should be positioned near to the pay desk. The display should be well taken care of. The display invites your clients to try the products and helps you when giving information on the products.

3. Table display Table display with up to date offer.

4. Brochures Brochures for both specialist and end consumer have to be exposed and encouraged to take along.

Training roomsAlso the Courtin training rooms within your company can be foreseen with Courtin items. We recommend the following:

e Place the Courtin official training manuals on each seat of a trainee.e Place a Courtin tissue box on each table.e Use the Courtin display to present the products in the room. It is recommendable to also place a poster next to the display in this room. This way a good example is set.e The trainers should wear the Courtin polo shirt during both the theory and the practice parte The instruction can best be given with a Courtin PowerPoint presentation. You can download this presentation from our dealer portal.

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Beauty/ Podiatry salonDifferent promotion material is available to decorate various parts of the salon.

Treatment room

1. Courtin poster skincare of footcare2. Linen All treatment chairs should be foreseen with the Courtin towel. When the chair is not being used, the towel should be closed down (in a roll) with the Courtin logo facing forward positioned in the chair. 3. Salon products The products used in the salon are positioned next to the chair on a suitable table/trolley. Products and especially pumps have to be taken care of and cleaned on a daily basis. The pumps and the bottles/tubes, may not contain resume of product.

Pay desk / counter

1. The skincare display Should be positioned as near or at to the pay desk as possible. The display should be well taken care of. For distributors it is mandatory to place the Courtin banner behind the display. It is desirable for the specialists to do the same. 2. Counter display Should be positioned on the counter. The products in the display should communicate the most recent offer. 3. Consumer brochure Should be positioned near the counter display and the skincare display. The consumer has to be able to easily take a brochure home.

Waiting room

1. Brochures For the consumer to read and take home. All available brochures should be positioned in the waiting room, clearly visible for the clients.2. Posters There should be at least one skincare poster (free of choice) hanging at the wall in the waiting room. This poster should vary every 2 months.3. Products It’s recommendable to place some products in the waiting room purely as decoration.

Requirements for support on exhibitions or home fairs:

e All Courtin brochures should be available on the stand or in the showroom during a homefaire Special offers that are presented on the exhibition or homefair should be communicated to the clients/suspects before the exhibition beginse On exhibition it is wise to demonstrate by using big tv screens and audio. In this way you attract a lot more suspects that would normally pass your stande For demonstration support, please contact our training department at least 6 weeks beforee Make sure you have enough contact forms on your stand. In this way suspects can leave their name & address behind and you are able to contact them afterwards

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Conditions usage marketing material

The Courtin look is implemented in all marketing and promotion materials. We want Courtin to be easy recognizable by it’s style and look in all communication. Therefore it is important for the brand that all the dealers use this look (house style) in all communication as well. To make this easy, Dancohr provides you with this dealer book with all the material necessary to promote the brand. There are pictures, logo’s, advertisements, flyers and even the complete artwork of the brochures.

The artwork of the brochures is easy to use for your advertising agency. You only need to translate the text into your language and we can put it in the brochure for you. You can print the brochure at your own printing office or choose to send it to our printing office, we will provide you with a quotation.

If you are looking for a particular image or if you need advice, please do not hesitate to contact the marketing department. We will be happy to help!

The logo should always be used as provided.

SloganThe Courtin slogan is:

Naturally good!

This slogan should be used/mentioned in all written communication. (advertisements, direct mail etc.)

Font type text The letter type of the text of all communication based around Courtin should be Gill Sans 9–11 pt

Guidelines Printing

Colours of CourtinUnderneath you will find an overview of the colours used in the Courtin line with its Pantone-numbers. These numbers are used to inform the printer when printing promotion material. Only these colours may be used in any communication from Courtin, this creates uniformity among the Courtin products.

PMS 3435 C

PMS 5565 C

PMS 583 C

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Promotion material 2016

Promotion Material To promote Courtin to the beautician, pedicures and consumers the following marketing material is developed.

Brochure for the consumerThe information of the Courtin skin care products and the Courtin foot care products come in two separated consumer brochures. Both bro-chures contain information about the background information of Courtin, the treatments as well as the home care products. The different kind of treatments are presented and of course the different kind of problems the consumer is facing nowadays when it comes to skin- and footcare, are discussed.

42001.EN consumer leaflet skincare English

42003.EN consumer leaflet footcare English

42006 Paper bag Easy to pack the sold Courtin products in for the consumers.

42010 Courtin counter display Use the counter display to present the Courtin products. It is recommendable to place also the large poster so the products are positioned in the right ambience.

42015 Image poster Courtin Use the table poster as decoration on the counter. Or to promote a special offer.

42009 Courtin Gift voucherDifferent languages: Dutch, english, french and german

42110 Courtin Cosmetic tissues - 102 pcs.

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42013 Large poster CourtinThere is one large poster available in carton material. The poster reflects the fresh and 100% natural background of Courtin. The poster has a standard and is from carton material.

42013 poster foot care

42014 poster skin care

44100/05/10/15 Courtin poloshirt.Different sizes: S - M - L - XL

44130 Courtin TowelSize 50 x 100 cm

42021 t/m 42115 SachetsSmall samples in sachet packaging of 3 ml to introduce clients to the Courtin products.

43300 t/ m 43355 Trial sizesSmall packaging in bottles of 12 ml and tubes of 15 ml

AdvertisementsCourtin has designed several different advertisements: image advertisements and informational advertisements. These advertisements are ready to use, you just need to place text in your language in the advertisement. You can use them to advertise in local magazines, consumer magazines and business magazines. You can download these advertisements from our dealer portal. For an overview of ready to use advertisements, we refer to the appendix.

ImagesAs a dealer you can use the Courtin images for all Courtin purposes. It is not allowed to use the pictures for other purposes. Pictures should always be used in combination with the Courtin logo and/or with a picture of the packagings. It is not allowed to assign the pictures to third parties.

If you are looking for more information on particular products, or if you need a particular image or advice, please do not hesitate to contact the marketing department.

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Training

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Training directives

Trainer should be available Dancohr requires of their dealers they have the possibility to train their clients professionally. So you must have a trainer in your company.

Training room should always be availableIn order to market the brand in the market, your clients need to be trained professionally. Therefore a training room is necessary. In the training room the brand needs to be presented completely and the best way possible. This room should inspire your clients!

First trainingThe first training always takes place at Dancohr in Weert, The Netherlands. The dealer should bring the trainer who will be responsible for the trai-nings in the dealers area/country. We also recommend to bring one sales person, as in our opinion it is very important to motivate the right persons within your company. When key persons are well informed and enthusiastic about the brand and its products, sales will go easier. Knowledge sells.Dancohr will take care of the costs for maximum 2 double rooms and lunch. The dealer should take care of the travel costs.

Training at the dealerAfter we have trained the key persons within the dealers’ organization it is possible to book a trainer from Dancohr to come over to your company. You will have to discuss this with your account manager or training manager within Dancohr. Trainers of Dancohr are only available for dealers who present the full range of Courtin.

For the training we demand that all products and/or machines what have to be trained are available, as well as all to be trained persons (!) It is advi-sable to make large groups of clients and personnel.

Dancohr will take care of the travel costs. The dealer should take care of dinner and accommodation.

Support on exhibitionsActually Dancohr expects from its distributor that their own trainer, who is fully trained in the products of Dancohr, will take care of the demonstra-tions. But when a refreshment or special push in the market is demanded we are always willing to help!

Please contact the Dancohr export department for possibilities!

Training updates / refreshmentsYour accountmanager and/or trainer should visit Dancohr at least once a year for refreshment of the program. It’s important to keep the knowledge high and to keep your trainer well informed in the newest developments. Dancohr will take care of the costs for maximum 2 double rooms and lunch. The dealer should take care of the travel costs.

Regarding the training in your company:

e Material and product should be fully complete and availablee Use of the Courtin training manuals and power point presentations is a must

Training manualsTo teach your clients everything about the total concept of Courtin: brand, products, treatments and philosophy, we developed several trainings. In these trainings the theoretical and practical part is fully discussed. All training manuals to support the trainings are available in English language.

Available Training manuals & power point presentations:

Training Manualse Complete training program of Courtine Workshop Courtin Foot caree Workshop Courtin Skin Caree Workshop Courtin Wax

Power point presentationse Foot caree Skin care

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ICT

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Online support

Courtin brochures & websiteDancohr offers you the opportunity to translate all Courtin brochures in your own language. We would like to emphasise that it’s a professional tool to hand out to your customers. For a fair price the catalogue can be printed. Courtin will take care of the printing process. This saves you time and money. Contact our marketing department for more information about translating and printing the Courtin brochures. We are also busy translating websites. Translating the Courtin site to your own language helps you to attract more visitors from your own country with makes it easier to sell Courtin products.

We offer the opportunity to let you translate our websites so we can provide them in your own language. You can find word-documents which contain the separate website texts at our dealerportal (major file sharing). There you can find the docs in the text-directory. If you can’t find the needed text, contact our brand manager.

Linking other websitesIf you use your own website to promote our brands, we can always provide some support with graphics etc (mostly found at our dealerportal), we also advise our dealers to link their own website to our websites like we do to your websites. In this way our sites but as well as your will be found much easier in google because we and our dealers will get more visitors, so please keep linking your websites.

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Logistics & Supply Chain

Contact detailsContactperson: Frank FrenkenT: +31 495 434 648E: logistics@dancohr.com / frank.frenken@dancohr.comW: www.dancohr.com

Delivery term FCADancohr Corporation B.V. will prepare the shipment, forwarders can load the goods at the warehouse in Weert. What we want to point out is that the purchaser will bear the consequences for transportcosts as well as the risk, also if the order is send on behalf Dancohr.

Damaged shipmentsShould you receive a shipment which is damaged then we recommend you to mention this on the CMR and immediately contact your transport insurance. Dancohr Corporation can not be held responsible for transport damage as our shipments are packed in a solid and proper way and your shipment will be loaded with great care.

From order, to shipmentAfter you have placed your order you will receive an order confirmation. The date mentioned on this confirmation is the date that your goods will expected to be ready in our warehouse. The logistic department will always inform you, with dimensions and weight, as soon as your shipment is ready, you may then first inform your forwarder to pick up your shipment not any sooner.

Orders are bindingAdjustments in confirmed orders take a lot of logistic handling. Therefore it is not possible to make adjustments in your order after you received the order confirmation from Dancohr Corporation. If adjustments have to be made in the already confirmed order, Dancohr needs to charge € 75,- to cover the logistic handling costs.

Arranging transportIf we receive a routing order from your forwarder the logistic department can arrange transport for you. Without a routing order we kindly need to ask you to arrange the transport yourself. Shipments will only be prepared on behalf of our dealer and will only be delivered to our dealers, not to end consumers. Should you wish to sent goods directly to your customer then you have to arrange this with your forwarder and give themthe special instructions. The CMR and the documents attached to the pallet are on behalf of our dealer.

Documents With the shipment you will receive following document:- A packing list- A pallet loading list- The invoice(s)

These are always attached on the outside of the pallet, unless we receive other instructions.Should you require any other documents besides the above mentioned documents, or if you have special requirementsas to the shipment, please mention these when placing the order.

All extra costs for preparing documents after your shipment have been picked up will be charged to you.

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Team export:

Managing Director T: +31 495 434 600

Ramon Spitters President of Dancohr Corporation BV Business Development Manager E: Ramon.Spitters@dancohr.com

Sales T: +31 495 434 612

Xander Hyndycz, Sales & New Business ManagerXander is the main contact person for distributors worldwide. English, German, Spanish.

T: +31 495 434 607C: +31 622 549 368 E: dealer@dancohr.com

Simone de Corti, Business Development Manager.Simone is the main contact person for new suspect distributors worldwide.English, German, Italian and French.

T: +31 495 434 611C: +31 622 473 598E: dealer@dancohr.com

Technical SupportT: +31 495 434 639

Jeroen van Kuijk Technical Specialist. Jeroen is our specialist for questions concerning technical information about treatment chairs and equipment E: service@dancohr.com LogisticsT: +31 495 434 651

Frank FrenkenLogistic Coordinator.He works closely with the export department making sure your order is processed with much care and precision.

T: +31 495 434 6048E: frank.frenken@dancohr.com

MarketingT: +31 495 434 673

E: marketing@dancohr.com

TrainingT: +31 495 434 612

E: dealer@dancohr.com

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www.courtin.euSubject to version and specification changes. © 2016 Dancohr Corporation BV. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, either electronically, mechanically, by photocopying, recording or otherwise, without the prior written permission of Dancohr Corporation BV.