DCML – The Standard that Enables ITIL Compliance.
-
Upload
sydney-marsh -
Category
Documents
-
view
221 -
download
2
Transcript of DCML – The Standard that Enables ITIL Compliance.
DCML – The Standard that DCML – The Standard that Enables ITIL ComplianceEnables ITIL Compliance
©2003-2005 DCML Member Section, All Rights Reserved
The state of today’s IT infrastructure
CIM SDM SNMP Proprietary
Different systems representing IT infrastructure data in a variety of
formats… creating management silos
©2003-2005 DCML Member Section, All Rights Reserved
The desired state for IT infrastructure
Enable management of services with best practices and policies
CIM SDM SNMP Proprietary
©2003-2005 DCML Member Section, All Rights Reserved
What’s required of IT to make the transformation
Manage services – not devices
Comprehensive view of infrastructure,
relationships and policies
CIM SDM SNMP Proprietary
©2003-2005 DCML Member Section, All Rights Reserved
What IT needs to do
• Facilitate integration of existing operational support systems
• Enable automation-based management of the environment
• Enable creation and enforcement of policies by implementing a framework such as ITIL
©2003-2005 DCML Member Section, All Rights Reserved
How to achieve the desired state
• Use proprietary tools– Costly to implement– Encourages vendor lock-in
• Wait for a single standard to prevail– Existing standards, such as CIM and SDM, scale
either vertically or horizontally but fail to provide a comprehensive view
– Lengthy process
©2003-2005 DCML Member Section, All Rights Reserved
Another alternative
• Adopt a meta-standard… DCML – Brings together disparate systems– Standards-based approach for information
exchange speeds implementation– Reduces costs for implementation because it
builds on top of existing systems
CIM SDM SNMP
Manage services – not devices
DCML
Proprietary
©2003-2005 DCML Member Section, All Rights Reserved
DCML
• The only open, XML-based standard designed to achieve interoperability by providing a systematic, vendor-neutral way to describe an IT Service environment
• Universal language that describes elemental, process, and service-oriented relationships between IT service entities and policies governing the management of such environments
• Handles heterogeneous and semantic information required to manage at the service level
©2003-2005 DCML Member Section, All Rights Reserved
DCML key milestones
• 2003– DCML launched – Early supporters included EDS, Opsware, BEA
Systems, Computer Associates International, Tibco, Mercury Interactive and Akamai Technologies
• 2004– Specification version 1.0 released– DCML accepted into OASIS standards body
©2003-2005 DCML Member Section, All Rights Reserved
DCML continues to gain momentum
©2003-2005 DCML Member Section, All Rights Reserved
DCML data format for information exchange
• DCML provides a uniform way for system management solutions to exchange information about the IT environment– Systematic
approach– Vendor-neutral
©2003-2005 DCML Member Section, All Rights Reserved
DCML enabling ITIL compliance
• DCML benefits– Enable IT organizations to comply with ITIL
guidelines using• A standards-based approach• At a low cost• With speed
• DCML capabilities– Enable data exchange between IT systems– Integrate existing IT systems to create a CMDB– Allow disparate IT systems to implement ITIL
Service Support process– Give IT a concrete step for implementing ITIL and
automating IT processes
©2003-2005 DCML Member Section, All Rights Reserved
CMDB use case
• Populate CMDB with DCML-compliant management systems– Federates multiple data bases into a central and
complete record of all CIs– Requires significantly lower learning curve to install,
integrate and operate
CMDB
Monitoring Monitoring
DCML
Ticketing Asset Mgmt Provisioning
DCML
©2003-2005 DCML Member Section, All Rights Reserved
Incident Management use case
• Capture server context and change information and feed it to the monitoring system, per ITIL recommendations
• When monitoring system sends an alert to the NOC, personnel can use the DCML-encoded context to deduce the root cause
• NOC personnel can populate a trouble ticket to track and resolve the ticket quickly
• Operations teams will get all context/change information and make the proper changes for remediation
Context Monitoring
System
Change
DCML
DCMLDCML
Ticketing System
Change Management
DCML
©2003-2005 DCML Member Section, All Rights Reserved
Service Desk use case
• Reduces the cost of implementation• Increases the effectiveness of root cause analysis
– Unified information repository– Efficient correlation of commonly occurring incidents
Service Desk
3rd party support
Application Support
DCML
Server Support
Network and Operations
Support
DCML
©2003-2005 DCML Member Section, All Rights Reserved
DCML data exchange format
• Decreases cost and time to implement ITIL• Provides a standards-based approach to
abstracting data from disparate systems• Enables global visibility of existing IT
infrastructure
DCML and ITIL together enable IT organizations to achieve best
practices IT management