Building digital skills in the third sector

Wi-Fi Code:

Tweeting!

#onedigital @digiscot@MhorCollective

Session 2

•Review •Digital Brief Interaction and the 4 A’s in practice

•Monitoring and Evaluation•Action planning 2

Measuring readiness for change

Learning Objectives

• Define digital and identify basic digital skills • Understand how digital can help people• Understand the reasons why people find digital skills difficult• Learn a simple approach to help people feel more confident about

using digital – the digital basic interaction• Prepare an ‘action plan’ about how you can carry out digital basic

interactions

Digital Brief Interaction

• Building digital skills support into everyday interactions• Based on health behaviour change e.g. stopping smoking• Part of a journey – not expected to have instant impact • Find out what matters to people – this will be what

motivates them to improve their digital skills

An effective intervention

• Tailored to each person: based on their interests and needs

• Solution-focused: focus on things that really help

• Collaborative: working together, and listening to each other

Your role in a DBI

• Look for opportunities to talk about using digital

• Be enthusiastic about the benefits

• Listen carefully and understand when someone is ready to try a new digital skill

The 4 A’s

A simple way of helping someone to think about a problem they face, and feel more confident about using a digital solution

The 4 A’s approach

•Ask

•Assess

•Advise

•Assist

Digital Champions Network

Finding the right tool for the job…

• Essentials for engaging older people• Digital fun• Visual impairment and technology• How to build your professional profile on line• Online security: banking and money• Health• Finding a job

padlet.com/irene25/maryhill

Action planning