Proper Etiquette and BehaviorRevised By: Ms. Fleming

Objectives1. Identify employer expectations.2. Discuss appropriate work habits.3. Identify good citizenship skills.4. Identify appropriate interviewing

skills.

Good Manners and Etiquette Difference:

Good manners are rules for common actions of courtesy and politeness.

Etiquette describes the use of proper customs in social and business life; these may change over time

General Manners Be considerate of

others show respect use “excuse me” listen to people

before making suggestions

be patient

Offer assistance compliment good

work learn, remember

and use people’s names

be courteous, kind, polite, and fair

General Etiquette Personal Manners When Meeting New

Friends Telephone Courtesy Personal Relations Table Manners

Personal Manners When Meeting New Friends

DO Smile Firm handshake stand for a lady repeat a new name use “you” more than

“I” introduce new

friends to others

DO NOT use “knuckle-buster”

handshakes do all the talking use foul language try to always be

funny and the center of attention

say bad things about others

Inappropriate Greeting

Examples continued

Proper Handshake Firm, but not bone-

crushing Lasts about 3 seconds May be "pumped"

once or twice from the elbow

Is released after the shake, even if the introduction continues

Includes good eye contact with the other person

Telephone Courtesy “Hello, this is ________ speaking. May I

help you?” Stay away from negative comments. “May I ask who’s calling?” When taking a message, include the

date and time of call, caller’s name and telephone number.

Personal Relations Important to the success of anything. First look at yourself Attitude is one’s outlook on life, may be

positive or negative. Should try to maintain a positive

attitude

Reasons to have a positive attitude The future depends largely on the

opinion of others. More motivating and makes one more

energetic, productive, and alert. More pleasant to be around. Effect co-workers Builds self-confidence

Objectives1. Identify employer expectations.2. Discuss appropriate work habits.3. Identify good citizenship skills.4. Identify appropriate interviewing

skills.