Day 5 Recap from #CannesLions #OgilvyCannes
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1. Day5 2015 Cannes Lions r e c a p B y J e r e my K at z , W o r l d w i d e E d i t o r i a l D i r e c to r , O g i lv y & M at h e r 2. 2015 Cannes Lions Day5 r e c a p 1The American WayThursdays draw card session was Monica Lewinsky. Lewinsky once possessed one of the most famousor should I say infamousnames in the world. If you were a brand, what would your brand be? she was asked in a job interview some years ago. Let me tell you, when youre Monica Lewinsky, thats a loaded fucking question. Her audience ate that one up as they did the rest of a funny, relatable and affecting speech she gave. Her story, though interesting, was not the point of her talk. Yes, she returned to the public spotlight here (and previously at TED and Forbes) to, reclaim my narrative, as she put it. But the real message was to confront the audience with the dehumanizing impact of technology and to show the living, breathing person behind the pixels. We are, Lewinsky tells us, in the midst of an empathy crisis on line. We cut each other no slack. We hunger for humiliation and the shameful revelation. We clickand click and click againon the salacious. We need to heal the digital commons and build a new expectation of compassion online. 3. 2015 Cannes Lions Day5 r e c a p 2IdLoveJustOnce to See YouTechnology distances us from the impact of our words and deeds. Since we cant see the people we shame or bully online, we are insulated from the shock of the wounds we cause. Yet few would argue that technology is a universally bad thing. Stephen Bayley of the Guardian made an elegant argument of that fact at debated hosted by Intelligence Squared and ogilvydo, and while his fellow panelistsScott Galloway, Daniel Franklin, and Emma Holtenfound it hard to disagree with the idea that the internet has given us tremendous benefit, far more than the pain it has imposed. However, its an open question if we should or should not have some sort of regulation over the internet. Regulation, as activist Emma Holten told me, doesnt necessarily mean government intervention. It means commercial and social action as well. Holten knows first hand of the perils of an anarchic web. Her nude pictures were hacked and spread which she sees as a consent violation. Full stop. Her courageous and masterful response was to share nude pictures of herself, thus regaining control of her body and asserting her right to consent. Hey, Denmark: elect this woman to some sort of political office. Shes a force of nature. 4. 2015 Cannes Lions Day5 r e c a p 3EmpathyTechnology also builds empathy. Even a cursory spin through BuzzFeed will point you to some tear-jerking story of online kindness that will give you all the feels. Individual acts of passionate humanity inspire us to shareour emotions. That collective acts of brutality inspire a similarly heart- felt and impotent response is the chief failing of the human race. But technology also humanizes tiny little interactions, and that may have the biggest impact of all, turning us back into a species that knowsand therefore cares abouteach other. Consider Uber, as Marc Mathieu urged the audience at a rooftop panel discussion on data and creativity. Were in the midst of a crippling taxi strike here in France. The cabbies are pissed about all the business Uber is taking from them, and while I feel empathy for their cause, I feel much more connection with every single Uber driver Ive ever had. Why? I know their names. They know mine. I see their strangely grim mugshots on the app when I book and am always surprised by how friendly they end up being. Technology like Uber enables us to, Mathieu said, level up empathy. 5. 2015 Cannes Lions Day5 r e c a p 4DontStopBelievinTechnology humanizes in less obvious ways as well. Consider, as Mathieu also pointed out, how the technology enables data that is de-averaging marketing. (Please, can no one every say de-averaging again?) Doves data-driven Campaign for Real Beauty often gets cited as an example of how data can start to personalize marketing. From the big insight that only 4% of women find themselves beautiful to the individualized, data-driven and socially- enabled campaigns like Speak Yourself Beautiful and the Ad Makeover, Dove has long stood out in marketers minds as a progressive employer of data. British Airways used data in a different way, mining it to build the emotional Visit Mum campaign and the gee-whiz Magic of Flying billboard. But the real potential for data and technology to bring greater individualization to our lives lies at the intersection of personal data and 3D printing. Think of 3D printing, Mathieu suggested, as a local production unit which, in conjunction with data, will revolutionize manufacturing. Humanization through mass customization seems a stretch at first, but its a high-output version of cozy, cottage-like bespoke manufacturing.