Company Overview

Service delivery.Datacentrix has the bestteams and leading monitoring and support systems to ensure the delivery of consistently high levels of service to our customers all of the time.

Best partnerships. Relationships with our staff, leading technology partners, customers and stakeholders are the bedrock of the company. Our top accreditations and technical certifications support the delivery of best-in-class technology solutions and services.

Relevant and competitive. Datacentrix delivers a holistic value proposition, delivering complex integrations between technologies to keep our customers relevant and competitive in the face of continuous change.

Innovation.Our advanced, flexible solution design and implementation responds to our customers’ unique business requirements, helping to drive their performance and growth in a measurable and sustainable way.

SERVICEDELIVERY

PARTNERSRELEVANT INNOVATION

Datacentrix is an integrated, service-orientated ICT systems provider that operates across the entire information value chain. The company's broad, mature portfolio, its proven execution capability and value-driven strategy reinforce its position as one of the top ICT players in the local market.

Broad, mature portfolio

Datacentrix, with our quality execution, specialised skills, partner collaboration and deep technology expertise, offers our customers a more holistic value proposition, delivering complex integrations between technologies to keep our customers relevant and competitive in the face of continuous change.

The JSE-listed company is a level Two (AAA) B-BBEE Contributor, with 125% procurement recognition.

Datacentrix designs, builds and supports complete information systems that drive customer’s business strategy and performance forward into the digital age.

The company operates through three internal divisions: Managed ServicesTechnology Business Solutions

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Managed Services division

The Managed Services division offers end-to-end managed services, always-available monitoring and support and innovative cloud services. Datacentrix' engagement approach and service delivery model sets the company apart from the competition.

† Service desk: An always-on, centrally managed service solution, providing customers the ability to rapidly report any IT incidents and quickly resolve issues.

† Service aggregation: A vendor service framework where Datacentrix becomes the single point of accountability for all customer service issues, and the central point of contact for customer service providers.

† Managed networks: A multi-disciplined solution that combines monitoring, network management and event management (alerts and escalations) skills – culminating in the incident management responsibility via Datacentrix' Service Desk.

† Cloud services: Public and private cloud services that are immediate and put the customer in control, including 24x7 management, performance monitoring, security and always-on availability.

† Managed systems: Services that manage and support complex server infrastructures, databases, applications, network configurations, leading vendor hardware and operating systems.

† Managed entrypoint: Datacentrix secures, controls, manages and maintains all devices that a customer owns, and monitors those that is does not.

† Monitoring: Customer network and systems infrastructure monitoring, including all server hardware systems, operating systems, application services, databases, network devices and servers.

† Managed hosting: Services are provided with service level agreements, 99.99% network uptime guarantee and can be extended to include specialised security services.

† Colocation: Fully managed datacentre solutions that provide high density, network-rich and secure colocation.

† Managed print and document services: Integrated document solutions across the document life cycle from creation to archiving.

† Security operations centre (SOC): Monitors and defends environments against security threats, offering a powerful analytical tool that simplifies compliance, enhances security and mitigates risk.

† Electronic fraud management: Guards against electronic fraud and identity theft, and encompasses all legal, operational and compliance requirements.

† Back up as a Service (BaaS): A service that delivers copious advantages for customers' backup, deduplication, replication, and more, including flexible self-service capabilities that meet specific business demands.

† Managed talent services: In-house recruitment team offers permanent and contractual skills in the fields of ICT, engineering and finance.

† Managed IT facilities: Datacentrix acquired Infrasol, a highly-certified infrastructure design and deployment business, in July 2015. The company offers a total solution that covers all amenities and services required to design, build and support the physical components of ICT, including reliable, quality network infrastructure, datacentres and infrastructure services.

Technology division

As one of South Africa's leading providers of complete ICT systems, customers enjoy a professional experience with a passionate team. The Technology division houses the company's cutting-edge technology component, and includes top certifications from world class vendors to drive customer business strategies forward.

† Server platforms: The procurement, installation, management and maintenance of customer server environments using leading server platform technology, specialist virtualisation and consolidation solutions.

† Enterprise systems management (ESM): Includes the configuration, management, monitoring and control of large, distributed enterprise systems, as well as the standardisation of the procedures and processes applied to optimise system and investment efficiencies.

† Datacentres: Ensures the continuous processing, storage, protection and management of customer data by designing, building, managing and maintaining leading-edge datacentres. This includes on-premise or hosted infrastructure as a service (IaaS), 24x7x365 support services.

† Storage solutions: Offers access to the best tiered and virtual enterprise storage technology, complete implementation, management and monitoring services, ensuring the ongoing availability, security and controlled accessibility to company data.

† Security: Delivers complete information confidentiality, integrity and availability using security technologies for monitoring, assessing and defending company information. Ten core security services deliver on going peace of mind: the management of vulnerability, content, perimeter and database security; as well as intrusion prevention; endpoint and mobile security; data loss prevention and encryption; network access control; and governance, risk and compliance.

† Networking, communications and unified communications: Datacentrix is an Internet Service Provider (ISP), a certified network integrator and a network service provider and designs, installs, operates and manages high-performance networking and unified communications solutions. The company delivers best-fit voice, data and communication services, optimising customer corporate communication and adding to their professionalism.

† End user computing: Customised, automated procurement, product rollout, asset and mobile device management, support and maintenance solutions, product mapping, financing solutions, as well as network security access management and application virtualisation.

Business Solutions division

Datacentrix enables organisations to take better advantage of the information that is constantly being created, manipulated and stored in their ICT infrastructures through three focus areas:

Enterprise information management (EIM): The EIM business unit ensures that customers gain better business insight, create a more positive business impact, increase process velocity, reduce risks relating to information governance and address information security concerns. A well-designed EIM strategy empowers companies to unleash the full power of their information resources.

† Enterprise Content Management (ECM)† Business Process Management (BPM)† Customer Experience Management (CEM)† Information exchange (IX)† Discovery

Enterprise applications: Enterprise applications services involve the integration of disparate applications, systems and business processes, enabling seamless information sharing, effective monitoring and control, and informed business management.

† Enterprise Asset Management (EAM)† Customer Relationship Management (CRM)† Enterprise Resource Planning (ERP)† Supply Chain Management (SCM)† eCommerce

Professional services: Our professional services enable the conversion of data, sourced from across an organisation using multiple applications and disparate systems, into meaningful business information using a single managed view of customers, processes and business partners. This can be used by non-technical managers to make informed, systematic decisions that support business growth and success. Professional services involve the integration of planning, resource management and project management for organisations.

† Application Management (AM)† Insights (Business Intelligence and Analytics)† Project Portfolio Management (PPM)† System integration† Application development† Software Asset Management (SAM)† Mobile development

Comprehensive value offering

Deep technical expertise

Multiple-award winner with strategic vendors

Level 2 (AAA) empowerment rating

Industry recognition for innovation and leadership

High-quality, consistent service delivery

Mature processes

Company highlights

Corporate officeCorporate Park North 238 Roan Crescent, 1685Old Pretoria Road, Midrand

Tel: +27 (0)87 741 5000

Logistic centre26 Landmarks AvenueKosmosdal, Extension 11Samrand, Midrand

Tel: +27 (0)12 657 5000

Cape Town office18 Oxbow Crescent The Estuaries Century City, 7441

Tel: +27 (0)21 529 0700

Port Elizabeth office175 Cape Road Mill ParkPort Elizabeth

Tel: +27 (0)41 391 0200

East London office8-10 Winkley Street, Chesswood Office Park Block B, Berea, East London

Tel: +27 (0)43 705 8000

Durban officeGround Floor, 6 The TerraceWestway Office ParkWestville, Durban

Tel: +27 (0)87 741 9000

www.datacentrix.co.za

Proven execution capability

We continue unlocking tangible value for our customers – whether it is in the form of providing the right technology systems, business solution or delivering end-to-end managed services to a range of customers, ensuring hassle-free computing.

† Best teams, including some of the most scarce skills in the industry

† World class technology partners and top accreditations

† Superior support and services engine

† Leading edge technology capability† Complex system integration† Proven delivery capacity† National points of presence

More value, all of the time

As a value-focused technology partner, Datacentrix has evolved with the changing business and technology domains. The company's value offering is strengthened by its culture of customer centricity and underlying company values of professionalism, performance, passion and pride.

Credible, systems integration company

Partnerships

People

Systems

Innovation

Broad, mature portfolio

Proven execution capability

National points of presence

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