DATA & AI KEY ENABLERS FOR DIGITAL TRANSFORMATION

22nd November 2018

Nikos Makris, Digital Architect

Financial Sector Lead,

Digital Advisory Services

Microsoft Services Central & Eastern Europe

nikosm@microsoft.com

https://www.linkedin.com/in/nikos-makris/

Compiled for

Agenda

Setting the context

Characteristics of an “AI transformed” bank

Real cases from the field…

Make it real, what is needed…

Race for AI…Top acquirers of AI startups

https://www.cbinsights.com/research/top-acquirers-ai-startups-ma-timeline/

Digital “IS” Business

Data Analytics & AICloud

Changing operating models

….Shifting dynamics in competitive landscape…

Trust and compliant

An “Intelligent Bank”

Enterprise scenarios for AI

Intelligent apps

Leverage AI to create the future

of business applications

Conversational agents

Transform your engagements with

customers and employees

Business processes

Transform critical business

processes with AI

Of customer interactions

powered by AI bots by 2025Applications to include

AI by the end of this year75% 85% Of enterprises using

AI by 202095%

Artificial IntelligenceChallenges & Opportunities for banks

AI Powered

Insights & Action

Artificial Intelligence – Key Scenarios for FSI

B2C B2B Digital Agents

Digital Onboarding

Targeted Offers/

Next Best Action

New Banking Products

Powered by AI

Customer

Experience

Relationship Managers

Wealth Advisory

Risk and Compliance

Robotics Process Automation

Financial Forecasting

AI Empowered

Employees

Identity Protection

KYC Fraud prevention

Payments/AML

Fraud prevention

Customer Churn

Credit Scoring

Non-Compliance

Bank Channels + Front Office Middle and Back Office

Make it real… what is needed?

WATER

LEVEL

FULL

pH

NEUTRAL

14

0

26°INDOOR

TEMPERATURE

FAVORITE STATIONJazz Classics

Intelligent Cloud

Intelligent Edge

MULTI-DEVICE,

MULTI-SENSE

experiences span all

devices and all senses

SERVER-LESS

manage the complexity of

distributed computing and

billions of events

ARTIFICIAL

INTELLIGENCE

infused with the ability to

reason

Rapid time to market with aProductive AI Platform

Gain transformative insights with

Comprehensive Data

Innovate with confidence withEnterprise-Proven Solutions

Industry leading security, privacy, compliance, transparency and AI ethics standards

Language

Speech

Search

Machine Learning

Knowledge Vision

Spell check

Speech API

Entity linking

Recommendation API

Bing autosuggest

Computer vision

Emotion

Forecasting

Text to speech

Thumbnail generation

Anomalydetection

Custom recognition (CRIS)

Bing image search

Web language model

Customer feedback analysis

Academic knowledge

OCR, tagging, captioning

Sentiment scoring

Bingnews search

Bingweb search

Text analytics

Cognitive Services APIs

Building AI Skills and Capability

https://aischool.microsoft.com/en-us/homehttps://academy.microsoft.com/en-us/professional-program/tracks/artificial-intelligence/

https://academy.microsoft.com/en-us/professional-program/tracks/data-science/

https://www.edx.org/microsoft-professional-program-artificial-intelligence

https://www.paron.gr/2018/09/10/ypografi-

symfonou-synergasias-microsoft-apth/

https://www.microsoft.com/en-us/research/academic-program/microsoft-azure-for-research/

Wrapping up

amplify

human ingenuity

Reasoning Understanding Interacting

…and invest in the future

Time is becoming a KPI

The wheel4.000 BC

Printing press1439

Electric light1802

Stream engine1698

Telephone1856

Automobile1885

Internet1980s

Cloud2000s

AI Today

178 years363 years 37 years

FROM LINEAR TO EXPONENTIAL TREND

Thank you!

Dankie Faleminderit Shukran Chnorakaloutioun

Děkuji Tak Dank u Tänan

Hvala Blagodaria

Kiitos Merci Danke Ευχαριστώ

Mahalo . תודה Dhanyavād Köszönöm Takk Terima kasih Grazie

감사합니다 Paldies Choukrane Ačiū

Баярлалаа Dziękuję Obrigado

Благодарам

Mulţumesc Спасибо

Xвала Ďakujem Tack Nandri Kop khun Teşekkür ederim Дякую Diolch

Grazzi

A dank

Ngiyabonga

ありがとうございました

谢谢

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