DAS: Case Study: Ritz Carlton & Team One
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GLOBAL BRAND PLATFORM The Ritz-Carlton & Team One October 24, 2012
description
Team One created a new brand platform for The Ritz Carlton. The "Let Us Stay With You" campaign declares the company's point of view by defining those things that characterize luxury. The Ritz Carlton is now using this platform as its operating platform for all of its hotels. Hear from the team behind the work about the challenges and results of this campaign. Presenters: Allison Sitch, vp, global public relations, The Ritz-Carlton @ritzcarlton Nick Teare, global group account director, Team One @TeamOneUSA
Transcript of DAS: Case Study: Ritz Carlton & Team One
SETTING A NEW LUXURY AGENDA:Defining The Global Affluent Customer
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THE GLOBAL AFFLUENT TRIBE:
Has more in common by virtue of what they love versus where they love.
SETTING A NEW LUXURY AGENDA:Defining The Global Affluent Customer
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THE GLOBAL AFFLUENT TRIBE:
United by 5 key values•Mobility: Voyages of (self) discovery.•Success: More routes to affluence.•Status: Ownership connoisseurship.•Networking: Membership and belonging.•Consumption: Shopping and giving back.
STAYING THEN:On-property for a finite period of time. Come and stay with us.
STAYING NOW:Before, during and after the “stay” for an enduring time.
SETTING A NEW LUXURY AGENDA:Disrupting the Hotel Category
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