Dana Kincaid – RESUME https://www.linkedin.com/in/dckincaid

CONTACT INFORMATION:

10824 E Bitterroot Ct, Tucson, Arizona 85747

(317) 408-8893 angel3000.dana@gmail.com

CORE COMPETENCIES:

Technical Writing experience includes but is not limited to: Horner APG (UL compliance certifications and technical writing - Industrial Controllers), Allison Transmission (technical writing in regard to automatic transmission installation, transmission operation, parts catalogs) and Universal Avionics (configuration and installation of aircraft avionics systems).

Additional work experience includes Delco Electronics (RFI, EMI and ESD testing), Truevision / Pinnacle Systems / Avid (technical support, documentation, and software testing on non-linear video editing hardware and software), RCA (CRT Monitor Engineering - engineering technician), Lilly Pharmaceuticals (computer systems maintenance and software installations), AT&T (payphones - software testing) and AT&T (answering machines - hardware testing), Boehringer-Mannheim (Accuchek II blood glucose readers testing).

I have experience with hybrid and EV technology (GM’s EV-1 and Allison Transmission’s H 40 EP/H 50 EP), experience with Adobe products (Framemaker, RoboHelp, Photoshop, Illustrator, Premiere...), Underwriter's Labs (UL) electrical safety compliance testing, American Bureau of Shipping (electrical compliance certification of industrial electronic controllers for steel shipboard use - saltwater), medical technology (pulse oximeters, blood glucose meters and ultrasound machines), and non-linear video editing hardware and software.

My career interests are varied; but I most appreciate a position where creativity and elegance in design is a priority... Also, I have my passport and can travel when required.

I built my first computer in 1977, a Netronics ELF II, and placed at the 31st International Science and Engineering Fair (experimenting with voice control hardware on an 8-bit machine with modified S-100 bus, 16kB RAM). https://student.societyforscience.org/intel-isef

I love photography (and am very good at it), am a member of MENSA, a HAM Radio op (KA8QZG), ride motorcycles and bicycles, have been known to repair and repaint my own Porsches and fix my own Ducati motorcycles, refinish furniture...

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Dana Kincaid – RESUME https://www.linkedin.com/in/dckincaid

PROFESSIONAL HISTORY (to 2004):

Universal Avionics Systems Corporation 7/2013 – Present Day Technical Writer

Working on multiple and concurrent avionics-related writing projects.

Examples of Universal Avionics documentation:

InSight EFI-1040P Configuration Manual (Integrated Flight Deck)

34-22-14 – EFI-1040P, SCN1026.0.X Configuration Manual

InSight EFI-1040P Installation Manual (Integrated Flight Deck)

34-20-19 – EFI-1040P, SCN1026.0.X Installation Manual

UL-800/801 Installation Manuals (Communication Management Unit)

23-20-05/06 – UL-800 and UL-801 Installation Manuals (Rev 3)

MCDU Installation Manual (Multi-Function Control Display Unit)

34-60-29 – MCDU Installation Manual (Rev 2)

RCU Installation Manual (Radio Control Unit)

23-80-01 – Installation Manual SCN 1016.0.7, Helicopter and Night Vision

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Dana Kincaid – RESUME https://www.linkedin.com/in/dckincaid

Bosch North America (Bosch Service Solutions) 8/2008 – 6/2013 Contract Technical Writer for Allison Transmission (http://www.allisontransmission.com/)

Document Control and Technical Writing Lead for Allison 1000/2000 and H 40 EP and H 50 EP (Hybrid Electric) transmissions, Graphics Updates, Special Projects, Photography and Parts Catalogs.

Bosch North America (Bosch Service Solutions) 8/2008 – 6/2013 Contract Technical Writer for JDSU (http://www.jdsu.com/)

Writing manuals and other documents for JDSU (Broadband, Mobile, and Enterprise Networks (JDSU components and test solutions are part of every major network in the world) relating to equipment used to test networks based around coaxial cable connections.

Horner APG 6/2004 – 9/2008 UL Coordinator and Lead Technical Writer

I was hired at Horner (http://www.heapg.com/) to bring the UL (product safety and compliance testing) department into compliance with requisite UL rules for electronic controllers used in various applications. I was also the lead technical writer at Horner APG. (UL – Underwriter’s Laboratories http://ul.com/)

Responsibilities: Document Control and Technical Writing, Web Site Updates, Security Camera System Installation and Updates, UL and CE, ETL Intertek and ABS (American Bureau of Shipping) type (environmental/electrical) compliance testing, Programmable Logic Controllers (PLCs) and related.

Hired at Horner APG to make sure the Compliance Department was UL Certified, which was done January 26, 2006 (Testing to UL508, UL1604, UL746C, CSA C22.2, ISA 12.12.01 Standards). Certified the Compliance Department with Intertek, ETL Semko in February 2007.

I assigned documentation projects to overseas technical writers and maintained all documentation for Horner APG, LLC. This included assigning document control numbers, technical writing, editing, assigning projects to technical writers overseas, publishing manuals to the web, updating documents...

Later projects included certifying Horner APG with ABS (http://www.eagle.org/) so APG products could be placed on steel (ocean going) ships, and working with AT&T for Horner APG on SIM cards for a cellular modem project.

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Dana Kincaid – RESUME https://www.linkedin.com/in/dckincaid

Avid Technology 1996 – 2004 Customer Advocate/Technical Support/Engineering Support (http://www.avid.com/)

At Truevision/Pinnacle/Avid I was a Systems Engineer. This position included/involved a Help Desk component (phone and written support), Technical Writing, Beta Testing and also included being the CEO's Customer Advocate & Senior Technician. The company started as Truevision, was purchased by Pinnacle Systems, and then was purchased by Avid.

In more detail, this position involved:

Maintaining good relations with professional and consumer-level customers Customer Advocate during last months at Pinnacle before (final) layoff handling customer

issues and escalations for the then Pinnacle CEO (Patti S. Hart) and Investor Relations and Marketing

Training dealers, in-house support staff, others on products Training support staff on SAP Support and product demonstrations at NAB (http://www.nab.org/) show Writing software update procedures for customers, FAQs for the web Worked with a variety of Pinnacle hardware and software personally QA testing and bug hunting for engineering

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