Damien Battisson DEEWR - Intranet consultants, intranet ... · IM/KM HR. Representatives from...
Transcript of Damien Battisson DEEWR - Intranet consultants, intranet ... · IM/KM HR. Representatives from...
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Damien BattissonDEEWR
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You are Here
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GOVERNANCEGOVERNANCE
YOU ARE HERE
YOU ARE HERE
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κυβερνάω [kubernáo] “To steer”
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SOMEWHERE
YOU ARE HERE
YOU ARE HERE
GOVERNANCE
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Happiness [Governance] is the road, not a destination…
Father Alfred D'Souza
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There are only two mistakes one can make along the road to truth [governance]; not going all the way, and not starting.
Buddha
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We all want progress [governance], but if you're on the wrong road, progress means doing an about-turn and walking back to the right road; in that case, the one who turns back soonest is the most progressive.
C. S. Lewis
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Standing in the middle of the road is very dangerous; you get knocked down by the traffic from both sides.
Margaret Thatcher
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Your goals are the road maps that guide you and show you what is possible for your life [intranet].
Les Brown
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Q: Why is it difficult to get people in the
organisation to care about the intranet?
A: If you don’t know where you’re going,
you won’t know how to get there or how to
bring people with you.
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SOMEWHERE
YOU ARE HERE
YOU ARE HERE
GOVERNANCE
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TransparencyTransparencyTransparencyTransparency – know what the organisation and the respective teams within it actually do
Expertise Expertise Expertise Expertise – find someone in the organisation who can help with my problem
Alignment Alignment Alignment Alignment – ensure the organisation is working to achieve business objectives
Risk and Compliance Risk and Compliance Risk and Compliance Risk and Compliance – identify risks and implement controls to mitigate them
StandardisationStandardisationStandardisationStandardisation – ensure the different parts of the organisation are operating in the same way
AutomationAutomationAutomationAutomation – ensure the IT department is automating the right thing, reusing systems, and keeping costs down
Process Performance Process Performance Process Performance Process Performance – understand how the organisation is performing from a customer’s point of view
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DESTINATION
YOU ARE HERE
YOU ARE HERE
GOVERNANCE
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1. Ownership
2. Governance Committee
3. Strategy
4. Governance Framework
5. Enforce the Rules
6. User Feedback
7. Eye on the Future
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� Declare the Owner◦ Communications
◦ IT
◦ IM/KM
◦ HR
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� Representatives from related disciplines
� Roles and responsibilities
� Strategic decisions
� Make the rules
� Authority◦ Endorse
◦ Enforce
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� Decide your destination� Align with organisation strategy and direction� Where are we now?� Where are we heading?� What will be delivered in the meantime?
◦ Information architecture◦ Content management◦ Centralised or de-centralised authoring◦ Permissions◦ Social media (video, blogs, wikis?) ◦ Team sites◦ Marketing and promotion◦ Standards and guidelines◦ Training and support◦ Staff, skills and resources
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The Framework
The Rest
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Policies & GuidelinesPolicies & GuidelinesPolicies & GuidelinesPolicies & Guidelines
◦ IT Security
◦ Information Management
◦ Record Keeping
◦ Document Management
◦ Data Classification
◦ Retention and Disposal
◦ Code of Conduct
◦ Privacy
◦ Copyright
Training & SupportTraining & SupportTraining & SupportTraining & Support
◦ Help Site
◦ FAQ
◦ Video Tutorials
◦ Style Guide
◦ Accessibility Guide
◦ User Guides
◦ Training Calendar
◦ Quick Reference Guides
System AdministrationSystem AdministrationSystem AdministrationSystem Administration
◦ Back up & Restore
◦ Change Management
◦ Disaster Recovery
◦ Hardware
◦ Scheduled Tasks
◦ Storage Quotas
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... sets out clear lines of
accountabilityaccountabilityaccountabilityaccountability for the
intranet’s operations and
includes rolesrolesrolesroles and
responsibilitiesresponsibilitiesresponsibilitiesresponsibilities for
the key playerskey playerskey playerskey players.
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� You can’t be the police if you don’t have the law!
� People want to know the boundaries
� How to deal with non-compliance?
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� Users are the most qualified◦ Decide if something works
◦ Settle disputes
� Usability – card sort, prototype, test, repeat...
� Feedback facility◦ Rate this Page
◦ Contact point
◦ Follow up
� Adjust the Steering Wheel!
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� Social Media Policy – start one!
� YouTube, FaceBook, Twitter
� What are you doing about it?
� Research, investigate, evaluate...