mailApril 2013 | Issue 4

“Be inspired” with Robin SharmaPage 2

HAPPY MOTHER’S DAY!!!PAGE 5

DALY HAS A LIBRARY!PAGE 7

MEET CHRIS!!!PAGE 8

Free

Siphosethu SchoolPAGE 3

TOMORROW IS THE FIRST DAY OF THE

REST OF YOUR LIFE!

Winter Warmth DrivePAGE 4

ALL ABOUT THE AGENT

Andy McNabbCEO

I hope you will enjoy this April edition of the Dalymail and once again congratula-

tions to those of you who feature. This has been a hectically busy time for all of us

and so understand that I may have to continue as the “stand in” editor for a little

while longer. As previously mentioned, we are always looking for new and fun

things to feature so please feel free to refer any ideas you may have to either

Shanolin, Chris Prior or Bev Rawlinson at Beverley.rawlinson@rldaly.co.za

I Executive 1 Editor’s Note Message from Andy McNabb

2 Be Inspired with Robin Sharma The IT Crowd Here’s an Interesting Fact

II Social 3 Siphosethu School

4 Winter Warmth Drive Remember When

5 Happy Mother’s Day

7 Meet the team Daly has a Library

8 You’ve been spotted Meet Chris Prior Leaders in Progress

9 Announcements

III Fun 10 Pics Joke of the Month Birthdays Illusion

EDITOR’SNOTE

April is the first month of the first quarter of our financial year and so it is fitting that

we reflect on the year gone by and plan for success in the year ahead.

As a business we must ask whether we have met the various commitments we

made to our clients, ourselves and our shareholders and similarly as individuals,

whether our commitments to ourselves, our families, our teams and to the business

were met.

Remember failure is the fertilizer of success and so where we have fallen we need

to pick ourselves up, dust ourselves off and start afresh. Life is generous in affording

us an infinite number of “fresh starts” and so the door to success and achieving

great things is never closed. Take advantage of this generosity and make a fresh

start today!

As a business, we have made a fresh start and are undergoing a process of

fundamental change. These changes are designed to accommodate both the

aspirational and inspirational energy in each one of us and to ensure that before the

year is out we are recognized as the top collection business in South Africa.

Our business comprises of businesses within businesses with the principal or

nucleus business being the Agent. Every person engaged in collections whether as

an agent, Coach, QA, Team Manager or Floor Manager is a separate business and

has the ability to determine his or her earnings. These earnings will depend on the

collections/earnings of the Agent. No agent must be prejudiced or preferred over

another and so it is up to each agent to “shout” when they feel this is happening.

The support team (HR, Training, IT, Data, Legal, Admin, SAMs and Execs) members

are like a Grand Prix Pit Stop Mechanics. Their job is to ensure that the Agent’s car

is in tip top racing condition and stays on the track. If an Agent is not performing it

can only be as a result of the Agent or the support team. The successful agents will

build bigger and bigger customer bases of paying FXA debtors and will continuously

follow up with their customers for opportunities to improve their payment arrange-

ments.

Tomorrow is the first day of the rest of our lives! Let’s have a great year and take the

chequered flag when we cross the line!

BE INSPIRED

Itʼs IT protocol to log every call on on sysaid, yes! Log-ging calls on sysaid ensures the right person is assigned to your call, furthermore it helps in documenting recur-ring problems for speedy resolutions in the future.

ROBIN SHARMAʼS 12 FAST TIPS FOR PERSONAL SUCCESS

DID YOU KNOW?

1. Make excellence your way of being (versus a once in a while event).

2. Make the choice to let go of your past. It’s dusty history. And polluting your future.

3. Plan your week on a schedule (clarity is the DNA of mastery).

4. Remember that victims are frightened by change. And leaders grow inspired by it.

5. Clean out any form of “victim speak” in your vocabulary and start running the language

of leadership and possibility.

6. Remember that to double your income, triple your investment in learning, coaching

and self-education.

7. Give your customers 10X the value they pay for (“The 10X Value Obsession”).

8. Become the �ttest person you know.

9. Become the strongest person you know.

10. Become the kindest person you know.

11. Know that potential unexpressed turns to pain.

12. Give your life to a project bigger than yourself.

There are currently 19.69 million active credit consumers in South Africa.

19 690 000

9 240 000

571394

Approximately 46.9% or 9.24 million of these consumers

have impaired credit records. Daly has 1.1 million open debt

accounts and approximately 700 000 debtors of the country’s debtors on its

books.

Between 2010 and 2013, Daly’s total staff compliment grew from 192 to 571 and the total number of call centre agents grew from 99 to 394.

HERE’SananFACTinterestinginteresting

Colin Salvesen

Daly has integrated the Siphosethu Primary School in Mount Edgecombe into their Social Economic Development program and has committed to donate a percentage of net profit after tax on an annual basis to this cause.

The combination of Daly’s desire to help impoverished community members, and those who already had the interests of the school and its learners at heart, established the core for developing the Erica Goss Trust with its current and founding trustees Mr Bill Daly, Mr

Pat Goss (son of Mrs Erica Goss), Mr Pierre Neethling (a Mount Edgecombe resident) and Mr Andy McNabb (CEO of Daly Credit Corporation). Additional Trustees are: Mrs Maureen Dixon, Mrs Pat Mounter and the principal of Siphosethu School, Mrs Lindeni

Gumede.

The Trust is the recipient of all donations; the conduit for managing and administering incoming and outgoing funds. It is responsible for producing Annual Financial Statements for SARS, and is the only channel for obtaining Tax relief on donations. The Trust executes the aims and objectives of the Trust Deed. The Trust is registered and constituted, with Trust No. IT1002/2010/PMB. All donations are

tax deductible, and qualify the donors for BEE points. Daly is proud to be associated with this worthy cause.

DALY SUPPORTS

SIPHOSETHU SCHOOL

Remember when... Year End Function 2004

As part of my charity & distribution initiatives I have decided to do another winter warmth drive to assist the community during this winter.

I did do a collection effort of collecting unwanted bedding/clothing/ children stuff & groceries in Feb/Mar 2013 and that was a huge success. To all those that donated items – heartfelt thanks. The items were distributed evenly on a mission to Dundee as well as orphanages in Durban.

With Winter just around the corner and many families within our community surviving on bare or no essentials – I would like to humbly request everyone to partner with me & my team to make a difference in someone’s life.

If you or your teams would like to donate or sponsor any items listed below please contact me: Sunitha Pillay:

Wi n t e r Wa r m t h D r i ve

Your kind assistance will be much appreciated. To all those that have been part of the past initiatives - Thank you and may you & your loved ones be blessed for your generosity!

· Unwanted warm clothing – all ages· Unwanted bedding or blankets· Grocery items – I do have a list available· Club in donations of any amount to purchase blankets for distribution

make aBest Wishes Sunitha PillayKey Accounts Manager - Services Tel: +27 (31) 5381643Email: sunitha@rldaly.co.za

HAPPY MOTHERʼS DAY

The ICC Department is responsible for all incoming calls at RL Daly. We handle various debtor queries, whilst at the same time we offer settlements and send out sms’s to all debtors.

Our goal is to provide an efficient and informative service to all our debtors and Clients. Our staff are multi skilled and display a level of professionalism, warmth and patience on all calls on a daily basis.

ICC has a team of hardworking, positive and self motivated set of agents always striving for excellence.

The ICC Management team comprises of the Team Leader Verausha Rabilall, Coaches Meloshni Moodley and Ramone Joseph, Administrator Ashley Ramdin and Quality Assurer Ashina Jagathpal.

The team thrives on the motto “Coming together is the beginning, Keeping together is progress, and working together is success”

We are here to provide a “5 star” service to both our debtors and RL Daly Clients ensuring that company expectations and targets are met.

MEET THE TEAMTHE ICC DEPARTMENT

DALY HAS A LIBRARY!The training library is the latest enhancement provided as part of the continued efforts of the training department to increase the value of knowledge and personal learning for all staff.

Some of the books availble for loan are: The One Minute Manager – Ken BlanchardGetting Things Done – Edwin C BlissWho Moved My Cheese – Dr Spencer Johnson

Please refer to the training library policy and procedure document by following the link \\nas\public\training for additional information

about

the

libra

ry

You can see that people, who read more often, frequently have a bigger knowledge on life and also a bigger perspective of their environment.

I think that fact gives them an advantage over all others who do not read frequently.

Reading helps in expanding on your general culture, to have more fun, to make your imagination fly - imagination also represents a tool that could help you to develop your professional career in a creative way and to find new ways to express your ideas, and finally to expand your vocabulary.

Loan a book today and increase your knowledge and build on your creativity!

why

you s

hould r

ead

What is your role at Daly?Operations Department: Floor Manager

What did you do before Daly?Process and productivity improvement at Stedone Developments

What do you like most about being at Daly?The culture at Daly is fresh and innovative! ... and the people have been most welcoming and supportive!

What was the happiest day of your life so far?The day my son Ethan was born - He turns 5 this month.

What’s your personal philosophy that gets you through life?Put people and relationships first and endeavour to lead a principle centred life!

What do you do in your spare time?I enjoy spending time with family and friends, especially playing with my son. I also enjoy reading and listening to great music!

MEET CHRIS PRIOR

"Many of us spend half our time wishing for things we could have if we didn't spend half our time wishing."-- Alexander Woollcott

YES! YOU HAVE BEEN SPOTTED!!!

Top Collector April - Truworths

Anjalay Moodley

Top Collectors April - Banking 1

Ronnel Deeplall

The HR and Training team would like to congratulate Elicia Chetty on the arrival of her beautiful baby girl Jasmin.

Banking 2 would like to congratulate Samantha Pillay on her new position. It has been a pleasure working with you and wish you everything of the best in Bank-ing 3. We know you will make us proud in your new adventure and this journey will only get better.

ts time to bid farewell to Khanyisile . We would like to thank her for her contribution to the Banking 2 Team. It has been a pleasure working with you and we wish you well in your future endeavours. You will dearly be missed as you are one of a kind.

Congratulations to Ian and Emma on tying the knot on the 30th April 2013. We would like to wish the newly wedded couple all the best for the future and may this marriage be blessed with lots of love and happiness. We look forward to meeting Ian Junior.

Wishing Desirene and Ralph a happy 10th year anniversary. May the good lord continue to shower his blessings upon your marriage and wish youʼll many more happy years together.Anticipating the arrival on the completion of the Soccer Team.

The admin dep would like to say congratulations to Kalai and Prenish on their promotion to the legal department. We wish them everything of the best in their future endeavours.

KalaivanisPrenisha

Congratulations to Andy McNabb on completing his 3rd Sani 2 C. This 3-day race cover 271kms starting in Under-berg and finish-ing in Scottburgh.

JOKE OF THE MONTH

APRIL BIRTHDAYS

SCINTILLATING GRID ILLUSION

3rd - Michelle Naicker3rd - Sheena Naidu4th - Niren Doolabh4th - Nerissa Reddy5th - Siphelele Kallang5th - Loveen Nzuza5th - Danveer Leelkun6th - Pragashni Chetty7th - Rajesh Rughbeer8th - Siyabonga Mntambo9th - Nokuthula Mntungwa10th - Nontokozo Mwandla12th - Ryan Gopaul13th - Priyanka Ramnarain14th - Hlanganani Mlotha16th - Pristine Govender16th - Kalaivani Pillay17th - Naveshree Gounden17th - Precious Gwamanda18th - Treslynn Perumal18th - Neetha Dookie18th - Ramone Joseph19th - Cuen Madurai20th - Duduzile Nene20th - Santon Naidoo20th - Samkele Hadebe21st - Janova Pillay21st - Cholette Narainsamy21st - Amina Bayat22nd - Viloshni Munien23rd - Somakanthi Pillay25th - Desirene Papiah26th - Fariesha Adam Shaik26th - Candace Ann Moodley27th - Andrea Pillay28th - Poogeshni Pillay28th - Ilona Ramkelawan28th - Sajeeda Ramjan Alli29th - Lerusha Mayalal29th - Jordache Bithna29th - Ameera Sheik Ally

Jerry Jones applied to a debt-collecting agency for a job, even though he had no experience.

He was very intense, so the manager gave him a tough account with the promise that if he

collected, he'd get the job.Two hours later, Jerry returned – with the full

amount!

"Amazing!" said the manager. "How on earth did you manage that?"

"Easy," replied Jerry, "I told him that if he didn't pay up, I'd tell all his other creditors he'd paid

us."

In this illusion, black spots quickly appear and disappear at the intersections.

mediamedia

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