Daisy

Data Solutions • Network Services • Systems & Maintenance • Mobile SolutionsTMTMTM

the fresh approach tobusiness communications

Daisy Group plc [email protected] | www.daisygroupplc.com

Daisy is one of the UK’s fastest growing,

independent providers of unified business

communications to SME and Mid-Market

businesses.

Our extensive product portfolio means we

offer a truly unified suite of communications

services across data, voice, mobile, telephone

systems and maintenance providing you with

complete end-to-end solutions for all your

business communications needs.

About Daisy

✓ We are an independent provider - offering an impartial and personal communications service

✓ We are 100% business focused - only delivering products and services for business customers

✓ We supply a unified communications solution - enabling you to purchase all your telecommunication needs from one supplier

✓ We offer dedicated account management - giving full access to our UK-based customer service centres

Why is Daisy different?

the fresh approach tobusiness communications

TMTMTM

Voice

Mobile

Internet Access & Connectivity

Hosting

Telephone Systems & Maintenance

Voice Over IP (VoIP)

TMTMTM

Our services

the fresh approach to business communications [email protected] | www.daisygroupplc.com

Daisy Voice

Business benefits:

Why Daisy Voice Services?

Daisy voice packages offer high quality, customisable solutions tailored to meet your business communications needs. From single analogue business lines to complex multi-site solutions, our range of products and services is scalable to grow with your business, ensuring you always have the package that’s right for you.

Our highly competitive calls packages can help cut your costs significantly. You can choose from flat rate pay as you go tariffs or inclusive bundled minutes with capped call charge options, making it easy for you to control your costs.

All services are carried over reliable tier 1 networks and maintained by BT Openreach engineers, ensuring you always receive the best possible quality of service. A wide selection of network and calling features are also available, with three optional levels of maintenance and support.

Whether you need new lines or simply wish to transfer your existing service, switching to Daisy is quick and easy with no disruption to your service.

Daisy provides a full range of telecoms services at extremely competitive tariffs. Whether you require basic phone lines or fully converged voice and data solutions, we have the knowledge and expertise to cater for all current and future requirements. In addition, unlike some other telecoms providers, we have realtime accessto the network which means we can provision orders,test lines and identify any faults quickly ensuring you receive the best possible service.

Cost savings - Competitive call rates and money saving inclusive minute bundles

Wide package choice - Digital and analogue lines, including short duration and temporary service lines. Plus a comprehensive range of tariffs

Network resilience - Diverse call routing for business continuity ensuring maximum up-time

Call protection - Privacy and anti-fraud services

Flexible support - A choice of maintenance and support levels

Calling features - A wide selection of network and calling features to improve your communications effectiveness

Call: 0800 326 5488

For more information


Daisy Number Translation Services

Business benefits:

Daisy NTS can help you:

Daisy Number Translation Services (NTS), or non-geographic numbers, enhance your business presence regardless of location. The NTS numbers (0800, 0844, 0845, 0871, etc) can be directed to your geographic telephone number, mobile or an international number if required.

Daisy offer substantial discounts on NTS call rates compared to BT, ensuring you benefit from extremely competitive call rates and no set-up fees. Some numbers even generate incremental income for your business.

Whether you want new NTS numbers, or are looking to transfer existing NTS numbers to Daisy, the process is quick and seamless with absolutely no disruption to service.

Monitor marketing - Track the effectiveness of your marketing campaigns with a unique NTS number for each campaign

Increase your sales - A freephone 0800 number can increase the amount of sales calls your business receives

Maintain business continuity - If there is a fault on the line calls can be diverted to another number

Generate income - Recoup costs and generate income from customer support lines

Competitive call rates - huge discounts compared to BT and no set-up fees

Secure web portal - providing you access to NTS numbers to configure services, upload announcementand voicemail messages and run management reports

Easy to switch - no disruption to service and in most cases no need to change your numbers

Dedicated NTS support team - experts to help with all your NTS requirements

Wide range of Daisy NTS numbers - quick number reservation and provisioning in 1 to 2 days

NTS call management products - wide variety available

Tier 1 networks - porting agreements with all Tier 1 networks

08000844

0871030845 Call: 0800 326 5488



Daisy Mobile

Working in partnership with:

Business benefits:

Now, more than ever, efficient working is key to business productivity and success. Daisy mobile business solutions enable employees to stay connected when they are out of the office or working remotely, ensuring important calls aren’t missed and providing instant, remote access to email, internet, synchronised calendars and the company network - essential tools for maximising productivity of your workforce whilst on the move.

As one of the UK’s largest independent B2B telecom service providers, we are a Premier Partner of Vodafone and a Data Centre of Excellence Partner of O2. This means we can offer an impartial view of your mobile communication needs, ensuring you get the right mobile solution tailored to your business needs at the most cost efficient price.

Whether you’re looking for a no-frills, low-cost mobile phone deal or a combined package that synchronises phones, messaging, internet access and the latest networking tools, it pays to make the most of your team’s potential.

Increased ROI and productivity - Our mobile email business solutions increase the productivity of your workforce and our competitive pricing means you could pay the same, or less, than your current mobile package, giving you even more return on investment

Cost efficient tariff options - Flexible off-the-shelf or bespoke mobile tariffs built just for you

Office Integration - Always-on shared access to email, contacts, calendars, diaries, notes and shared folders

Easy to switch - Keep your existing mobile numbers. Simply ask your current provider for a PAC code and give this to us when placing your order

Account Management - Proactive, quarterly account reviews and tariff analysis

Device choice - Wide range of handset options from all manufacturers and handset insurance packages. Plus, regular updates on new technologies and equipment

Mobile expertise - Field and office-based account managers providing an objective assessment of your mobile needs and ongoing account support

Call: 0800 326 5488



Daisy Bespoke Mobile Solutions

Our buying power means we have access to the best deals from both service and hardware providers and can tailor the ideal solution for your business.

BlackBerry® ‘push email’ service offers instant access to email, contacts and calendars both in the office and on the move. This means your workforce can respond more rapidly to customers, easily share information and increase productivity with reduced administration and travel time. Packages are adaptable to any size of business and all are fully supported by our maintenance contracts.

We take the pain out of selecting the right handsets with the tools you need. We work with all the major manufacturers and can offer independent advice on the best solution for you and your business across mobiles, PDAs, smart phones, net books or Blackberry® devices.

We have a full range of tariff packages to suit all budgets and business sizes with the kind of deals you can only get from a large provider. If you’re not sure exactly what you need, we offer a quarterly tariff analysis service to help you find and keep the best deal for your business.

Our mobile solutions form an integral part of Daisy’s extensive product portfolio, providing a unified suite of data, voice, mobile and phone system solutions. This means we can tailor a package to meet your total communications needs providing you with the most cost efficient solutions and saving you time and hassle having to deal with multiple providers.

As one of the UK’s largest B2B telecom service providers for Vodafone and O2 we can offer an independent, impartial view of your mobile communication needs. This allows us to review and select products beyond handset features and size, to also consider practical improvements such as extended battery life and ease of use.Our mobile broadband packages let your team ‘take the

office with them’ whilst on the move with self-contained, flexible data packages and net books that allow access to the internet and your company’s intranet from virtually anywhere. Access to the most up-to-date information leads to better, faster customer service and increased referrals.

BlackBerry®

Phones and net books

Mobile tariffs

An integrated solution

Why Daisy mobile services?

Mobile broadband

Call: 0800 326 5488



Daisy Internet Access and Connectivity

IP-VPN

Business benefits:In today’s environment, it’s essential to have the right Internet access and connectivity solutions for your business. Slow connections and lack of access aren’t just an irritation, they can mean lack of productivity, being out of contact with your customers and lost custom.

As a fundamental business service, your connection needs to be able to scale and grow in line with the demands your business places on it. The amount of data being transferred over the Internet grows exponentially with larger, more graphically rich files, video conferencing and Voice over IP placing differing strains on your connectivity, yet the access solution you choose must still be cost effective for your business.

We offer a wide range of business-class broadband and Internet access solutions from ready-made small business bundles to next generation Ethernet services. We recognise that there may be a number of access options that could suit your business requirements and so we take the time to understand your business and then offer solutions to meet your needs and budget, all fully scalable to cost efficiently grow with your business.

An IP-VPN, or virtual private network, can be used to connect multiple sites into one fully managed private network and provides your business with a secure platform to share applications and information. It offers a secure, reliable and cost efficient way to connect remote workers as well as your head and branch offices. In addition it can allow your business to achieve convergence of voice, data and applications over one wide area network.

Competitive pricing - We deliver value for money solutions that you can confidently rely on to provide your business services

Service management - We manage the network so you can manage your business. Daisy has its own network infrastructure and works only with leading Tier 1 carriers to provide your solutions

Global reach network - We can deliver connectivity in almost any country in the world with ‘on-net’ footprint across the UK, mainland Europe, USA, Asia Pacific and India

Scalable solutions - We provide a comprehensive range of services from simple ADSL through to fully managed virtual private networks. Whatever your connectivity requirement we can provide the ideal solution

Dedicated technical support - Our UK based technical support teams are available 24/7, 365 days a year

Call: 0800 326 5488



Our range of DSL based services

Ethernet

Security

ADSL (Asymmetric DSL) - A broadband access solution suited to home based and small businesses. Our broadband packages offer a choice of speeds from up to 8Mb to up to 20Mb, delivered over your existing telephone line. As Daisy only sells to business customers the speed of our business grade broadband is never impacted by home user traffic.

Services such as ADSL Max and ADSL2+ can be provided as un-contended circuits and offer higher bandwidth capacities than standard broadband. It is also possible to identify preferential traffic profiles to accommodate specific services, e.g. voice calls for VoIP.

SDSL (Symmetrical DSL) - An enhanced broadband service that provides the same bandwidth for both upstream and downstream communication. SDSL services can be provided as a connection to the Internet or as a private circuit between two disparate locations.

Bonded DSL - Takes multiple DSL internet connections and creates a single virtual connection. It provides increased physical upload and download capability, increased speed, reliability, flexibility and resilience in the event one connection fails. It is an ideal solution for customers where bandwidth requirements exceed standard broadband.

Leased Lines - A Leased Line is ideal for customers that exchange high volumes of traffic, providing fixed bandwidth and dedicated connections with guaranteed availability and a secure connection. As an established and mature technology. Leased Lines provide the assurance of enhanced performance levels and boast a premium SLA, making them most suitable when performance and service availability are the critical factor rather than bandwidth.

Ethernet services are the next generation in business class connectivity and can provide locations with a greater bandwidth capability than other traditional circuits from 2Mbps to 1Gbps.

An Ethernet solution is ideal for achieving consistently high connectivity speeds with minimal downtime, transferring sensitive data quickly from site to site or over the Internet and for high upload and download requirements. Ethernet access technologies are suitable for head office and high bandwidth consuming locations and in comparison to all other access technologies the cost per Mbps is relatively low.

Daisy offers a wide range of security solutions providing protection against hackers, viruses and Trojan horses through to SSL certificates, secure firewalls and managed denial of service solutions.

Whatever your security concern, whether that’s browsing the Internet safely or securing data transfer over your network or the Internet, Daisy can offer a solution to reassure and safeguard your communication requirements.

Call: 0800 326 5488



Daisy Hosting

Business benefits:

Moving to ‘the cloud’

Whether you need a dependable home for your website, your software provided as a service or a more bespoke hosting requirement for business critical applications, Daisy can offer the ideal solution for you.

Daisy’s comprehensive range of services include Co-location and Managed Hosting, Hosted Exchange and a range of security and SaaS applications, as well as the option to virtualise your server infrastructure.

In addition, we have our own purpose-built, resilient UK data centres and network, managed 24/7, to ensure a guaranteed quality of service delivered to you and your customers.

Reduced total cost of ownership - Our secure data centres, network and expertise provide a quality and assured service for all your hosting requirements

Designed for your business - Daisy hosting saves upfront capital investment and offers flexible and scalable solutions to meet your IT infrastructure requirements

Purpose built data centres - Our data centres are purpose-built to deliver robust hosting services, situated in densely fibre-connected locations. Our managed hosting sites are accredited to the ISO: 27001 information security management standard

Global reach network - We can deliver connectivity in almost any country in the world with on-net footprint across the UK, mainland Europe, USA, Asia Pacific and India

24/7 support - We offer management and support through our UK-based technical operations based in Uxbridge, London and Manchester, 24/7 and 365 days a year

World class partnerships - We have strong, established strategic partnerships with world class vendors, including HP, Cisco, C&W, Microsoft®, NetApp and VMware®

Call: 0800 326 5488


Cloud computing can refer to software as a service (SaaS) such as our Hosted Exchange and Web Defender services or to infrastructure as a service (IaaS). For example, our virtu-alised hosting services deliver customisable computing capacity over the Internet. The term ‘cloud computing’ has evolved to its current meaning of subscription-based services delivered in real time over the Internet. ‘Cloud’ moves software off the desktop and computing power into the data centre.


Our range of services include:

Co-location - Our co-location hosting service benefits your business by housing your servers in a custom-built, fully-monitored data centre. Co-locating servers at our secure data centres can enable you to move to e-commerce or to increased data processing capabilities with confidence, secure in the knowledge that the service offers unrivalled connectivity to the Internet, with resilience and flexibility to scale as and when you need to.

Enterprise Hosting - As your business grows, server, storage and applications requirements multiply, making the whole IT infrastructure ever more complex. Our Enterprise Hosting service gives you flexibility and support provided by a fully-managed data centre.

We deliver all our Enterprise Hosting services based on a modular approach to dedicated hosting that allows you to combine application, web and database servers in any combination you require - driving rapid scalability and greater flexibility for your hosting.

Managed Firewall Service - Security can be enhanced through our proactively monitored and managed firewall service, defending your servers and applications from malicious attack.

Virtualisation - Our virtualisation services enable the consolidation of servers, storage and applications and allow these resources to be managed as a single entity rather than as individual components. As well as reducing space, cooling costs and data centre rack requirements, this streamlines operations allowing you to maintain high availability and resilience without the spiralling costs often associated with delivering business continuity.

Software as a Service - SaaS is often just seen as a low-cost way for businesses to access software. However, it is more than just the cheaper option. It allows SMEs to enjoy the same benefits of commercially licensed, internally operated software without the complexity and high initial cost that larger competitors can more easily afford.

Our range of SaaS services includes secure e-mail, Hosted Exchange and collaboration tools (e.g. SharePoint) that empower your employees with e-mail messaging, shared folders and calendars, contact lists, shared documents and more. Content is stored on central servers, all managed by Daisy.

Other applications include Defender Suite which protects your company’s e-mail, network and online browsing, securing your systems and allowing staff to work safely. You can choose Mail Defender, Desk Defender and Web Defender as separate components or as one complete solution.

Storage, Backup and Disaster Recovery - As more and more business is undertaken electronically and we generate exponentially more data, it stands to reason that your data storage requirements are only going to increase. Traditional management of data storage in-house means a significant capital outlay and high operational costs for ongoing management, staff and power.

Our data storage and backup solutions allow you to benefit from economies of scale with services delivered over a shared platform offering scalable, managed backup storage with more resilience and higher performance than typical in-house solutions. This means you’ll save on both the upfront investment and the ongoing running costs whilst enjoying complete security of your company data.

Call: 0800 326 5488



Daisy Telephone Systems and Maintenance

We provide a full range of integrated telephone systems from 5 to 500 users:

Traditional telephone systems - Analogue or digital PBX systems based on the number of extensions and lines. All systems are feature rich, modular and easily expandable.

VoIP enabled and hybrid telephone systems - These systems integrate the use of IP telephony with traditional PBX style equipment in order to provide reduced calls charges, free on-net calls between company sites and increased flexibility.

Fully hosted VoIP Centrex systems - The traditional PBX, analogue lines and equipment are replaced by a dedicated broadband connection, router and IP handsets to reduce call charges including free on-net calls between company sites and increase flexibility and functionality such as network based call recording.

Your company’s communication is only as good as its infrastructure. Getting it right leads to improved efficiency, lower day-to-day costs and the ability to easily upgrade or expand when the time comes.

Daisy offer a full range of business telephony systems that can be tailored to your specific needs. Our portfolio includes traditional featured PBX telephony as well as the latest advanced hosted VoIP (Voice over IP) solutions. We can even supply hybrid VoIP solutions for businesses wanting to embrace the advantages of IP telephony whilst retaining an existing telephone system.

We provide a wide choice of telephone systems from some of the most trusted providers in the world including Mitel, Samsung, NEC, LG, Nortel, Avaya and Daisy/Broadsoft VoIP.

Why Daisy Telephone Systems?

As a completely independent communications specialist, we provide you with impartial recommendations to ensure the right system solution in terms of relevance to your business, value and scalability. This includes full installation, training and support as standard.

Call: 0800 326 5488



Round the clock protection for your phones, and your business

Why Daisy Maintenance?Communication breakdowns cost money and no successful business can afford extended downtime with the potential loss of customers and clients. As one of the UK’s leading communications companies we have the experience and national reach to provide a hassle-free maintenance programme to ensure your telecom systems remain secure and reliable.

If you ever have any problems, it’s good to know that a solution is just a phone call away

• Our 24-hour service desk is on call at all times, day or night, to ensure your concerns are dealt with promptly and efficiently

• Our nationwide network of engineers and technical support experts are always available to advise on faults, configuration issues, moves, changes and product features

• Our experts can access your system remotely to carry out maintenance and programming changes, minimising delays and limiting any possible downtime or disruption. Once you’ve subscribed to one of our enhanced maintenance contracts, all engineering time and materials are included.

• Our banded service tiers offer differing levels of cover to suit your needs and budget. We can provide cover for the working week or all day, every day, with full 24/7/365 protection to ensure you always have peace of mind.

• National cover with engineers and technical experts on call day and night

• Tiered cover plans to suit all budgets and needs

• Remote access to speed recovery and minimise downtime

• Inclusive engineer time and material costs

Call: 0800 326 5488



Daisy Voice Over IP (VoIP)

Business benefits:

VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over a dedicated high-speed broadband Internet connection.

Daisy’s VoIP business solutions can revolutionise the way you communicate by providing greater flexibility, additional features and significantly cutting costs with free on-net calls between your company sites and reduced call charges for all other calls.

VoIP systems are incredibly easy to set up and maintain, without the complexity, cost and training that most standard phone equipment demands. You’ll also enjoy a whole host of additional features that you may not have had access to before such as Call Recording, Instant Group Calling and HD Voice quality handsets.

Lower costs - Reduced call charges and free on-net calls between your company sites

Budgeting - Lease model means no upfront Capex costs and per seat (user) pricing

Line Savings - You only need 1 PSTN line for the broadband connection, saving multiple PSTN line rental costs

Scalability - Easy to deploy more handsets as your business grows

Mobility - Enables mobile, flexible working, enabling remote employees to have a single virtual number and work on-net which means no call charges

New Features - HD Voice capability for on-net calls and Call Recording.

Convergence - Seamless integration with mobiles, fax and messaging (voicemail)

Monitoring - Online phone management and system administration tools, plus detailed call usage information on a user, group or company-wide basis

Resilience - Calls can easily be re-routed to cover disaster and emergency scenarios

Why Daisy VoIP?

We are an IP Telecoms Carrier as opposed to an IP Reseller. We operate our VoIP solutions from our own IP platform and data centres providing a comprehensive and unique combination of IP product features to thousands of business VoIP end users.

Call: 0800 326 5488



Daisy VoIP Solutions:

You can embrace the benefits of VoIP in part by integrating it into your existing telephone system with a Daisy Smartbox, or in full with our Hosted IP Centrex solution which comes with a wide choice of IP desktop and conference phone handsets.

Daisy Hosted IP Centrex System

Replaces a traditional telephone system and rented telephone lines with:

• A dedicated broadband line• Router• Ethernet switch• Cat 5 cabling• Choice of Polycom HD VoiceTM IP handset • Rich suite of PBX features• Full on-site support• Daisy VoIP call bundle

Broadband

PSTN

IP Network Daisy Datacentre

TelephoneExchange

OtherCentrex

Users

Extensions

Router /switch

Smartbox

PSTN


TelephoneExchange

Extensions

TraditionalTelephone

System

Hosted IP Centrex

Daisy Smartbox

Connects to a traditional telephone system to enable VoIP functionality and calling features and provides:

• A dedicated Broadband line• Smartbox SiP Gateway• Full on-site support• Rich suite of IP features• Daisy VoIP call bundle

Broadband

PSTN


TelephoneExchange

OtherCentrex

Users

Extensions

Router /switch

Smartbox

PSTN


TelephoneExchange

Extensions

TraditionalTelephone

System

Smartbox

Call: 0800 326 5488


Data Solutions • Network Services • Systems & Maintenance • Mobile SolutionsTMTMTM

Daisy Group plcDaisy House

Lindred Road Business ParkNelson

LancashireBB9 5SR

[email protected]

Company Registration Number: 03974683the fresh approach to business communications

Daisy

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