C O R P O R AT E P R O F I L E

Having dedicated ourselves to developing new

technologies that add quality to life in every

form, we at Daikin walk on to realise our dream

for a better world. Consumer satisfaction

remains our top priority and your trust is our

biggest asset. We strive towards a holistic

development of the world through innovative,

eco-friendly technologies.

We set foot in India in April 2000.

Our efforts towards efficient use of energy

along with effective utilisation of resources

bore fruit as we progressively introduced

As the global leaders in air-conditioning, Daikin

has made significant investments to create the

infrastructure that no other HVAC company has

made till date in India. The setting up of India

facility at Neemrana, Rajasthan encapsulates

this vision of Daikin for its consumers as India

is Daikin's one of the fastest growing markets

globally and this investment is in line with

Daikin's objective to gain a leadership position

in the India.

many revolutionary technologies such as

Daikin's VRV III (Variable Refrigerant Volume)

that was successfully launched in 2006.

Innovative products such as the Cassette type

indoor equipment & multi-split proved to

be a landmark in the Indian air-conditioning

market. The last eleven years have seen us

strengthening our roots in the Indian market.

Now with our state of the art 40 acre fully

operational manufacturing facility in Neemrana,

Rajasthan, we will be able to serve you

more closely and swiftly. I am confident that

this union and trust that we share will only

strengthen with time as we continue to weave

harmony into our lives.

Kanwal Jeet Jawa

Managing Director

Daikin Airconditioning India Pvt. Ltd.

People in India appreciate quality products and

the Daikin range is ideally suited to consumers

who are willing to enjoy the superior Daikin

experience that is now available across the

length & breadth of the Indian sub-continent.

We are committed to provide unmatched

consumer experience with a network of highly

trained sales and service manpower and our

strong channel partner network.

Daikin remains committed to taking the

necessary strategic initiatives in developing the

cultural & professional fabric at Daikin India.

So, resource allocation on brand, processes &

people development forms its core as it gains

momentum to becoming the market leader.

Mr. Toshio Nakano,

Chairman

Daikin Industries (Thailand) Ltd.

& Daikin Airconditioning India Pvt. Ltd.

Providing vision and vigour

Because the road never ends. There's always more to be done.

When we innovate today, we know that tomorrow

we'll want to improve on it. When we create an aura

of comfort, we ensure it spreads to the entire world.

When our customers applaud us, we know that it is

time for us to do something better, again. Why do we

continue to innovate?

Contents

2 Heritage

4 About us

6 Daikin India Network

7 Product Range

12 Technical Support & After Sales Support

14 Daikin Solution Plaza

15 Social & Environmental Commitments

16 Daikin India's Production Facility

HeritageAs World's No. 1 Air-conditioning

Company, Daikin is committed to

delivering air-conditioning solutions that

enhance the quality of life all around

the world.

A diverse multinational company, Daikin

Industries Ltd. was established in 1924.

With headquarters at Osaka, Japan, the

Daikin family has more than 40,000

members, working across 60 production

base units and 191 consolidated

subsidiaries worldwide. As the world's

sole manufacturer that develops a

long line of products from refrigerants

to air-conditioners, Daikin advocates

comfortable living on the strength of

advanced technologies.

Today, the world has become a single

global market and we continue to address

new challenges as we move ahead

towards our goal.

VisionTo be India's most preferred

air-conditioning company.

Mission To contribute to the society by

providing the most advanced air-

conditioning solutions

To ensure continuous customer

satisfaction

To establish Daikin brand

as a brand of trust and

confidence and a brand which

our customers, dealers and

employees are proud of

Philosophy Absolute credibility

Enterprise management

Harmonious personal relations

Environment PolicyDaikin Air conditioning India

is committed to protecting the

environment & the ozone layer

This is ensured in all our operations

from pre-sales, installation and

after support of air-conditioning

solutions by:

Deploying group management

philosophy & environment

guidelines

Adapting procedures for

refrigerant handling, resource

conservation and waste

management

Constantly improving the

environmental management

systems

Preventing pollution and adverse

environmental impacts.

Legal compliances

Daikin - The Indian Corporate Citizen

Net Sales: 14,504 million USD *

Paid-In Capital: 1063 million USD

Incorporated: Feb 11th, 1934

* As on 31st March 2011

Key HighlightsDaikin Global

2

Daikin As A Global Corporate Citizen

Subsidiaries Employees

The Americas 28 4,465 Europe, Africa and Middle East 56 5,810China 30 11,434South-east Asia and Oceania 37 8,714Japan (Daikin Headquarters) 40 11,146

3

About UsDaikin Airconditioning India Pvt. Ltd.

a subsidiary of Daikin Industries Ltd.,

Japan is one of the leading global

manufacturers of both commercial and

residential air-conditioning systems.

After introducing our superior

air-conditioning solutions in India in the

year 2000, we gained the trust of our

valuable customers with our innovative

range of products and dedication

towards quality. Our never-ending quest

for innovation has made us the market

leaders for both commercial-use and

high-end residential air-conditioning

systems. An ISO 14001 certified company;

we remain committed to keep customers

at the core of everything we do. Imbued

with a 'Quality First' global philosophy, we

at Daikin walk on to realise our dream for

a better world.

2000 Daikin enters the Indian market in a JV with Usha

Shriram Group at 80:20 stakes respectively as

Daikin Shriram Airconditioning Pvt Ltd.

2002 Daikin introduces the VRV technology to India

2004 Daikin India becomes a wholly owned

subsidiary of Daikin Industries Ltd., Japan

Milestones

Net Sales Rs. 850 crores*

Investment in India: Rs. 7,427 million

CAGR: 133%* As on 31st March 2011

Key HighlightsDaikin India

Daikin India Team

4

2007 Daikin India relocates HQ to Gurgaon

Daikin commences business of McQuay

Chillers in India

2008 Groundbreaking ceremony of Daikin India's

manufacturing base at Neemrana, Rajasthan

2009 Production commences at the manufacturing

plant in Neemrana, Rajasthan

5

11 Branch Offices (Sales & Service)

13 Resident Offices

4 Mother Warehouses

17 Supporting Warehouses

Daikin Solution Plaza (DSP) - 57

Channel Partners - 805

Authorised Service Providers (ASP) - 61

Bengaluru

Mumbai

Pune

Bhiwandi

Ahmedabad

Hyderabad

Chandigarh

Delhi NCR

GurgaoaNeemrana

Chennai

Jaipur

Kolkata

Lucknow

Manufacturing Unit at Neemrana, Rajasthan Daikin India Head Office at Gurgaon, Haryana

Daikin India NetworkWith a wide, comprehensive distribution network and well spread spare parts centres pan India,

we ensure that we are well within your reach at all times. Well equipped with trained manpower,

stocks of spare parts and tools, our service centres are ready to cater to a variety of your air-

conditioning needs. On the other hand, the warehouses ensure availability, proper storage and

timely delivery of products across India.

Branch Offices

Mother warehouses

Manufacturing Facility

6

Exhaustive Product RangeExperience bliss with every Daikin

product. With innovative and eco-friendly

technologies, Daikin's energy-saving

air-conditioning solutions create a

peaceful and harmonious environment all

around you. Daikin has the unique ability

to add a sense of calm to your space both

aesthetically and functionally.

Full Range of Split ACs

0.75 TR to 4.65 TR

High Energy Efficiency

Super Quiet Operation

Self Diagnosis Function

Sophisticated Design

Long Piping Length

Durability

Ceiling Mounted Cassette (Round Flow) Type

Ceiling Suspended Type

Floor /Ceiling Suspended DualType Floor Standing Type Air Purifier

Wall Mounted Split Type

Ceiling Mounted Cassette Type Wall Mounted Split Type

7

Widest Range of VRV Systems

3.2 TR to 45 TR (Single Unit Capacity)

High COP (Coefficient of Performance)

Environment Friendly (R-410A)

Efficient and High Performance Systems

Flexibility in design & operations

Long piping length

Compact-space saving

Ceiling Mounted Duct TypeCeiling Mounted Cassette Corner Type

VRV Water Cooled Outdoor Unit

VRV Air Cooled Outdoor Unit

VRV-III-S Outdoor Unit

Ceiling Mounted Cassette (Double Flow) Type

Compact Ceiling Mounted CassetteType

Heat Reclaim Ventilation

Ceiling Mounted Cassette (Round Flow) Type Ceiling Suspended Type

Slim Ceiling Mounted Duct Type

Floor Standing Duct Type

Floor Standing Type

Wall Mounted Type

8

Ductable & Packaged ACs

Wide Range -1 TR to 50 TR

Flexible and Comfortable Air Discharge

Versatility

Long Piping Length

Switchable Fan Speed

Durability

Low Static Pressure Type

Middle Static Pressure Type Indoor Unit

High Static Pressure Type

Floor Mounted High Static Pressure Type

9

Chillers

Wide range 60 TR to 2700 TR (Single Unit Capacity)

Multiple Compressor design offers excellent redundancy

High COP complying to Green Building Norms

Single Compressor Centrifugal Chiller

Water Cooled Screw Chiller

Double Compressor Centrifugal Chiller

Air Cooled Screw Chiller

10

Control Systems

We at Daikin believe that even the most

advanced technology should be accessible

in the simplest manner. Our user-friendly

control systems are easy to use for all our

air-conditioning solutions. The flexibility

of our control systems enables the

technology to interact with you, leading to

an optimum utilisation of resources and

conservation of energy.

Wireless Remote Controller

Wired Remote Controller

Schedule Timer

Residential Wired Remote Controller

Unified Controller

Navigation Wired Remote Controller

Central Remote Controller

Network Solutions Air-conditioning Management Systems

11

Technical Support & After Sales SupportWe are focused on the pursuit of Total Service

Quality to provide as much comfort and

support to our customer as possible. Our

extensive technical and after-sales support

team is devoted to one thing: Customer

Satisfaction. By combining extensive

technological knowledge and experience we

ensure promptness, reliability, and care in

accordance with Daikin's Global Standards.

Promptness

Whether it is a call to provide technical

support, deliver a part or respond to an

inquiry, our technicians always respond with

prompt services.

Reliability

Our dedicated and well trained team deals with

problems using technical expertise to provide

the most reliable solutions.

Care

Daikin gives considerable importance to

communication with customers and strives to

provide an exceptional level of service.

Technical Workshop at Neemrana

Channel Partner briefing session at the Factory

12

Problem solving sessions for technicians at ACDC, Neemrana

Live product demonstrations for technicians at factory, Neemrana

Briefing session on the assembly line at the factory at Neemrana

Engineers at work in the Daikin factory

Air Conditioning Development Center (A.C.D.C) at the factory is the corner stone for continuous learning & development at Daikin India

13

Daikin Solution Plaza (DSP) Daikin Solution Plaza is a one stop shop for all Daikin

products under one roof. These Solution Plazas across

India offer our entire array of state-of-the-art technology

products in an interactive environment for customers.

This is a unique concept that helps Daikin enjoy greater

visibility while getting closer to our customers, at

large while offering actual touch & feel of the products.

These Daikin Solutions Plazas has on display the entire

residential, light commercial & commercial range Daikin

air-conditioning products. These Daikin products bring

with them strong technology from Daikin Global that offers

lower cost of ownership topped with unmatched quality

and durability. Daikin air conditioners are now available

to the consumers through these 57 Daikin Solution Plazas

across India that has been specially designed by Daikin to

provide unmatched quality & services.

14

Contributing to Sustainable development of Society with Environmental Consciousness and Quality as key pillarsThe Daikin Group provides customers with the ultimate convenience

and comfort through high-quality products and services and practices

a shared code of conduct that includes quality standards and vigorous

environmental protection. The world is transitioning to low-carbon

societies and anticipating this change in the times, the Daikin Group is

engaging in business activities grounded in the pillars of CSR: creation

of new value, provision of environmentally conscious products and

services on a global scale, and development of the human resources

that make these activities possible.

In addition to reducing greenhouse gas emissions from production and

raising the environmental awareness of our employees, we undertake

environmental initiatives that have tremendous potential to become

the cornerstone for our environmental strategy.

These initiatives include contribution to society through the provision

of environmental technologies, worldwide expansion and enhancement

of the environmentally conscious products, full-scale entry into the

heating business using heat pump technology, and the establishment

of a structure for the applied solutions business. These actions have

made it possible for the Daikin Group to provide products that meet the

environmental & quality needs of countries and regions including Asia,

Europe, and the United States.

15

Daikin’s engine for growth - The Neemrana Manufacturing FacilityDaikin's manufacturing plant at Neemrana, Rajasthan aims

at creating products that will make people's lives more

comfortable. It is supported by a network of production bases

throughout the world and showcases the application of advance

technology and equipment. Our comprehensive quality control

system features centrally computerised management of quality

and production data to facilitate timely production that bears

the stamp of excellent quality.

Moreover, due care is taken to create a pleasant working

environment for the employees, as we are of the firm belief that

a superior working environment is essential to produce superior

products. Through our quality control system and corporate

activities, we ensure compliance with international quality

checks and environmental management standards.

We aim to serve the Indian market with locally manufactured

products as much as possible. By reducing the supply lead-time

and meeting market needs in terms of product specifications,

Daikin India plans to strengthen its leadership on the Indian

terrain.

Initial project investment of about Rs. 2,100 million

Spread across a sprawling area of 160,000 sq. mtrs.

Projected annual production capacity:

20,000 VRV (Variable Refrigerant Volume) units

1,800 Chiller units

The manufacturing facility follows Daikin's Global Philosophy

of being an organisation committed to the environment and

is designed to fully recycle water for its operations. More than

50 percent of the open area is left as green area & 34 percent

area is treated as green area with trees & plantations. Daikin

Neemrana facility incorporates Daikin's global Environmental

Management System (EMS) that has been implemented in the

factory promotes adapting procedures for refrigerant handling,

resource conservation & waste management.

Strategically located at NH-8

Distance from Gurgaon:97 kms. approx.

16

Contact UsHead Office

DAIKIN AIR CONDITIONING INDIA PVT. LTD.

12th Floor, Building No 9

Tower A, DLF Cyber City

DLF Phase III, Gurgaon 122002

Haryana, India

Tel: 0124-4555444, Fax: 0124-4555333

Email ID: communications@daikinindia.com

Neemrana Plant

SP2-12 to SP2-15 & SP-2-24 to SP2-27,

RIICO New Industrial Complex (Majrakath),

Neemrana, Alwar, Rajasthan

Tel: + 91-1494-229 100

Sales & Service Offices

Ahmedabad

Tel: 079-26583013-14, 32988495, 36583364

Bengaluru / Bangalore

Tel: 080-25590452-54

Chandigarh

Tel: 0172-5089862-64

Chennai

Tel: 044-24314210-15

Delhi NCR

Tel: 0124-4555444

Hyderabad

Tel: 040-32971231, 39134287

Jaipur

Tel: 0141-2223215

Kolkata

Tel: 033-22894259-60

Lucknow

Tel: 0522-2787307, 2787340, 2787291

Mumbai

Tel: 022-30926666

Pune

Tel: 020-25560601, 25560300

Cool, calm and collectedThe character of Pichonkun represents 'morning fresh' dew

drops, akin to Daikin air conditioners. The character first

appeared in a TV commercial aired in Japan, to highlight

the humid-control feature of Daikin air conditioners.

It's comforting and friendly appearance was instantly

appreciated by all. Named after the refreshing sound

produced by the falling of a water droplet, Pichonkun

portrays a world of calm and peace for consumers.

The Daikin Environment Symbol

In environmental protection activities, the little efforts that individuals contribute add up to big things.

The symbol of the Earth in the shape of a green heart represents the determination of each and every

employee of Daikin to think green (think of the Earth and take care of the environment).

In all of us, a green heart

12th Floor, Building No 9 Tower A, DLF Cyber City

DLF Phase III, Gurgaon 122002, Haryana, India

Tel: 0124-4555444, Fax: 0124-4555333

Email ID: communications@daikinindia.com

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