DAFTAR ISI

Halaman

HALAMAN JUDUL..........................................................................................i

PERNYATAAN KEASLIAN PENELITIAN..................................................ii

LEMBAR PENGESAHAN...............................................................................iii

PRAKATA..........................................................................................................iv

HALAMAN PERSEMBAHAN........................................................................vii

INTISARI...........................................................................................................viii

ABSTRACT.........................................................................................................ix

DAFTAR ISI.......................................................................................................x

DAFTAR TABEL..............................................................................................xii

DAFTAR GAMBAR..........................................................................................xiv

DAFTAR LAMPIRAN......................................................................................xvi

BAB I. PENDAHULUAN

A. Latar Belakang........................................................................................1

B. Rumusan Masalah...................................................................................2

C. Tujuan Penelitian.....................................................................................2

D. Batasan Masalah......................................................................................3

E. Manfaat Penelitian...................................................................................3

F. Ruang Lingkup Penelitian.......................................................................3

G. Lokasi Penelitian.....................................................................................4

H. Kerangka Konseptual..............................................................................4

I. Hipotesis..................................................................................................5

J. Keaslian Penelitian..................................................................................5

BAB II. TINJAUAN PUSTAKA

BAB III. LANDASAN TEORI

A. Total Quality Management (TQM).........................................................14

B. Supply Chain Management (SCM).........................................................24

C. Teknologi Informasi (TI)........................................................................38

BAB IV. METODE PENELITIAN

A. Metode Pengumpulan data......................................................................43

B. Teknik Pengumpulan Data......................................................................44

C. Penentuan Pakar, Populasi dan Sampel Penelitian..................................44

D. Skala Pengukuran....................................................................................45

E. Metode Pengolahan Data........................................................................45

F. Teknik Analisis.......................................................................................46

G. Bagan Alur Penelitian.............................................................................47

H. Jadwal Penelitian.....................................................................................51