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Transcript of Dabbawalas: Mumbai’s Best Managed Business English (3300002) Section 2-A: Comprehension Passages...
Dabbawalas: Mumbai’s Best Managed Business
English (3300002)
Section 2-A: Comprehension Passages
Dabbawalas:
Mumbai’s Best Managed Business
Amberish Diwanji
Prepared and Presented by
Imran Khan Mh. Yusufzay(Asst. Prof. in English)
Om Institute of Engineering & Technology, Junagadh.
Dabbawalas: Mumbai’s Best Managed Business
Dictionary Definition
• Personality
The combination of characteristics or qualities that form an individual’s distinctive character:
• Management
The process of dealing with or controlling things or people:
Dabbawalas: Mumbai’s Best Managed Business
Main Points to highlight…
• Who is Dabbawala in Mumbai?
• History of Dabbawalas.
• Why Dabbawala?
• Dabbawals’ Daily Schedule / How they work?
• What makes Dabbawalas so unique?
• Their Achievements
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Story• We are Dabbawala, (one who carries the box),
in the Indian city of Mumbai. We carry and deliver freshly made food from customer’s home in a lunch box (Dabba) and deliver it to offices.
• It may sound simple, but it’s not.
Dabbawalas: Mumbai’s Best Managed Business
Our Story
• It is actually a highly specialized trade that has evolved in its current form over a century and has become integral to Mumbai’s culture.
Information taken from Dabbawalas’ official website http://mumbaidabbawala.in/about-us/
Dabbawalas: Mumbai’s Best Managed Business
Who is Dabbawala in Mumbai?
• Dabba means a Tiffin box
• Dabbawals are the people who deliver home cooked meals to the workers working in different organizations of Mumbai at their workplaces and return empty Tiffin boxes to their homes, in some cases, caterers.
• They are not caterers; they deliver home cooked food to the workers from their home to their office.
Dabbawalas: Mumbai’s Best Managed Business
Who is Dabbawala in Mumbai?
• Total there are 5,000 Dabbawalas
• Each one carries at least 40 Dabbas
• So total they deliver 2,00,000 dabbas everyday!
• For this they charge 300 to 350 Rs only per month
• 2,00,000 X 300 = 6,0000000 / 5000 = 12,000
Dabbawalas: Mumbai’s Best Managed Business
Who is Dabbawala in Mumbai?Often house wives send notes to their hubbies in boxes…
Dabbawalas: Mumbai’s Best Managed Business
History of Dabbawalas
• It all started about 125 years back when a Parasi banker wanted to have home cooked food regularly in office and gave this responsibility to the first ever Dabbawala. Other people also liked the idea and the demand for Dabba delivery soared.
• Registered as Charitable Trust in 1956
Dabbawalas: Mumbai’s Best Managed Business
History of Dabbawalas
• Migration to the city had just begun & people wanted home cooked food
• As the city grew, the demand for dabba delivery grew too. Our forefathers had the vision to create the Dabba coding system that’s going on strong even today.
• People from different states in Mumbai (like South Indians and Gujaraties) want their traditional food, Dabbawalas’ service began to fill this growing need..
Dabbawalas: Mumbai’s Best Managed Business
Raghunath MedgePresident, Nutan Mumbai Tiffin Box Suppliers Charity Trust
Dabbawalas: Mumbai’s Best Managed Business
Why should Dabbawala carry your Tiffin?1. Person has to leave early in the
morning for his office, so it is bit difficult for a mother, wife or sister to make Tiffin so early in the morning
2. Home cooked food has love and affection of mother or wife!
3. Traffic in Mumbai local train makes it difficult for you to carry a Tiffin
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Traffic in Mumbai Local Train
Dabbawalas: Mumbai’s Best Managed Business
Dabbawals’ Daily Schedule
How they work and manage time?
Dabbawalas: Mumbai’s Best Managed Business
Task 1The process beings early in the morning. Cooked food is picked up from houses and caterers by dabbawallahs and taken to the nearest railway station
Dabbawalas: Mumbai’s Best Managed Business
Task 2 There, the different tiffin boxes are sorted out for specific destination stations and loaded onto large, rectangular trays accordingly.
Dabbawalas: Mumbai’s Best Managed Business
Task 3
These trays carrying 40 boxes travel in local trains down to various stations.
Dabbawalas: Mumbai’s Best Managed Business
Uploading Dabbas on Mumbai local trains
Dabbawalas: Mumbai’s Best Managed Business
Task 4 At each station there are another set of dabbawallahs who quickly take the dabbas meant to be distributed in that area and push in dabba meant for another station.
Dabbawalas: Mumbai’s Best Managed Business
Please Note
• A mumbai local halts at a station for
about 20 seconds or less and thus
the dabbawallahs have to work with
precision and speed.
Dabbawalas: Mumbai’s Best Managed Business
Task 5
At each station, the boxes are once more sorted or localities and offices and taken by handcarts or sometimes carried by individuals.
Dabbawalas: Mumbai’s Best Managed Business
0% use of technology, they use hand carts
Dabbawalas: Mumbai’s Best Managed Business
0% use of technology, they use hand carts
Dabbawalas: Mumbai’s Best Managed Business
0% use of technology, they use hand carts
Dabbawalas: Mumbai’s Best Managed Business
0% use of technology, they use hand carts
Dabbawalas: Mumbai’s Best Managed Business
0% use of technology, they use hand carts
Dabbawalas: Mumbai’s Best Managed Business
Or they use bicycle !
Dabbawalas: Mumbai’s Best Managed Business
Or they use bicycle !
Dabbawalas: Mumbai’s Best Managed Business
Or they use bicycle !
Dabbawalas: Mumbai’s Best Managed Business
Or they use bicycle !
Dabbawalas: Mumbai’s Best Managed BusinessSolid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge.
Dabbawalas: Mumbai’s Best Managed BusinessSolid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge.
Dabbawalas: Mumbai’s Best Managed BusinessSolid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge.
Dabbawalas: Mumbai’s Best Managed BusinessSolid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge.
Dabbawalas: Mumbai’s Best Managed Business
Task 6 The boxes are placed in the offices’ reception area by 12:30 pm and are picked up from the same spot by the deliverer a couple of hours later.
Dabbawalas: Mumbai’s Best Managed Business
Task 7The whole process then starts again in the reverse. The boxes are picked up from the offices, taken to the nearest station and sorted for their journey home.
Dabbawalas: Mumbai’s Best Managed Business
Let us see their line of action….
Dabbawalas: Mumbai’s Best Managed Business
Cooked food Cooked food collected collected
from homefrom home
Taken to the Taken to the nearest railway nearest railway
station station
Sorting & Sorting & loaded on loaded on
traystrays
Uploading in Uploading in the local the local
train train
Another group Another group of DW collects of DW collects
on the next on the next station station
Again sorting Again sorting according to according to destination destination
loaded onto loaded onto hand carts or hand carts or
bicycle bicycle
Placed in Placed in the office the office
Dabbawalas: Mumbai’s Best Managed Business
Placed at Placed at destination destination
homehome
Taken to the Taken to the nearest railway nearest railway
station station
Sorting & Sorting & loaded on loaded on
traystrays
Uploading in Uploading in the local the local
train train
Another group Another group of DW collects of DW collects
on the next on the next station station
Again sorting Again sorting according to according to destination destination
loaded onto loaded onto hand carts or hand carts or
bicycle bicycle
Collected Collected Dabba from Dabba from
office office
Dabbawalas: Mumbai’s Best Managed Business
Meet Dabbawala in Mumbai
Dabbawalas: Mumbai’s Best Managed Business
What makes Dabbawalas so unique?
• Honesty and integrity • Regularity and punctuality everyday• Discipline and Time Management• Sharp memory – No use of technology• Pride for their work • Stick to time and work is worship• Customer is God! (Example of Prince Charles)
Dabbawalas: Mumbai’s Best Managed Business
What makes Dabbawalas so unique?
• Accuracy, commitment and team work
• Error is horror
• Precision and speed
• Solid stamina, man power and unity
• They are illiterate yet they understand coding system for fault less deliver
• They are the best in time management and perfection
• Even in heavy rain of Mumbai, their service continues…
• All these points are applicable to us also
Dabbawalas: Mumbai’s Best Managed Business
Even in heavy rain of Mumbai, their service continues…
Dabbawalas: Mumbai’s Best Managed Business
Even in heavy rain of Mumbai, their service continues…
Dabbawalas: Mumbai’s Best Managed Business
Even in heavy rain of Mumbai, their service continues…
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Ethics & Discipline
• No alcohol / drinking / smoking is allowed during working hours
• ID card and white Gandhi topi is must on duty
• Leave without prior notice is not allowed
• No Dabbawala ever so misbeviour with the customer or any of his family member while collecting or dropping the Dabba…
Dabbawalas: Mumbai’s Best Managed Business
Code of Conduct
• 500 Rs fine for drinking on duty
• 100 Rs fine for smoking on duty
• 25 Rs fine for not wearing cap
• 1000 Rs fine for leave without prior notice, Sacked if repeated more than 2 times
Dabbawalas: Mumbai’s Best Managed Business
Everyday Work & Perfection
• Every day 1,75,000 to 2,00,000 Tiffin boxes are delivered
• Color codes are used for faultless delivery
• These code may baffle (confuse) a cryptographer and uneducated dabbawalas can understand these codes!
Dabbawalas: Mumbai’s Best Managed Business
Coding System• The Coding system evolved through various
stages with time. In the beginning it was simple colour coding. Now Mumbai is a widely spread metro with 3 local train routes. Our coding has also evolved into alpha numeric characters.
• Information taken from official Dabbawalas’ official website
http://mumbaidabbawala.in/about-us/
Dabbawalas: Mumbai’s Best Managed Business
Coding System
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas: Mumbai’s Best Managed Business
Short Film on Mumbai Dabbawala
Dabbawalas: Mumbai’s Best Managed Business
Not Employees but it’s a Trust
• All are share-holders and they share earnings• No unions and strikes since 1890• Trust provides schools for the
children and health care in emergency to its members
Dabbawalas: Mumbai’s Best Managed Business
Secret of their unity!
• All Dabbawalas are tight knit (well organized) because all come from same region, Pune district in Maharashtra.
• They join outsider as an employ on a fixed salary, after he wins their trust, they make him a share holder
Dabbawalas: Mumbai’s Best Managed Business
Secret of their unity!
• All the share holders have common customs & traditions and they worship Vithoba of Pandharpur
• They fast on Prabhodini Ekadashi
Dabbawalas: Mumbai’s Best Managed Business
Why this business is most befitting in Mumbai?
• Mumbai’s geography is like this: All the residences are in the north and offices in the south so this makes Dabbawala’s job very simple
• In Delhi, this business didn’t work as it is a circular city
Dabbawalas: Mumbai’s Best Managed Business
Mumbai’s Geography matches
Mumbai Delhi
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Prince Charles (the King of London) meets Dabbawalas
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Prince Charles (the King of London) meets Dabbawalas
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Prince Charles (the King of London) meets Dabbawalas
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Mr Richard Branson,
the founder of Virgin Group,
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Mr Richard Branson, the founder of Virgin Group, travelled with Dabbawalas like a Dabbawala and delivered a huge tiffin to his own employees at Virgin, Mumbai.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Mr Richard Branson, the founder of Virgin Group, travelled with Dabbawalas like a Dabbawala and delivered a huge tiffin to his own employees at Virgin, Mumbai.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Bollywood film actor Baman Irani (C) promotes a business channel's reality show “The Pitch” with Mumbai’s Dabbawala (Tiffin service) in Mumbai on October 13, 2010.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Karisma Kapoor Unveils Tempo Products with Dabbawalas - Pics
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dr. Pawan Agarval has done Ph.D. on Dabbawalas
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawalas’ lectures in Prestigious Institutes & B-Schools
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Raghunath Medge is invited as a guest of honor at Business School
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Mr. Medge was invited to deliver a talk in IIM, Lucknow
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawalas with the students of IIM, Raipur.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawalas with the students of IIM, Raipur.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
iLEAD In Association With Shark’s International Hosted A Talk Show On “Mumbai Dabbawalas”
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
iLEAD In Association With Shark’s International Hosted A Talk Show On “Mumbai Dabbawalas”
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawals with Volkswagen
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements
Dabbawals with Volkswagen
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements• World Record in Time Management!
• Name in Guiness World Record!
• Eminent personalities like Prince Charles
have visited Dabbawalas & Prince even
invited them to his wedding.
• Registered with Repley’s “Believe it or not”
Dabbawalas: Mumbai’s Best Managed Business
Ripley's Believe It or Not!• Ripley's Believe It or Not! is a franchise,
founded by Robert Ripley, which deals in bizarre events and items so strange and unusual that readers might question the claims. The Believe It or Not panel proved popular and was later adapted into a wide variety of formats, including radio, television, comic books, a chain of museums and a book series.
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements• Forbes (an American Magazine) gave this
services its highest quality rating of Sigma 6, which means that per million transactions, there is just an error of one. Dabbawala got Sigma 6 without any application
• Documentary called “Dabbawalas, Mumbai’s unique lunch service” by two Dutch Film Makers
Dabbawalas: Mumbai’s Best Managed Business
Dabbawalas’ Achievements• In 1998 two Dutch filmmakers, Jascha De Wilde and Chris
Relleke, made a documentary called "Dabbawalas,
Mumbai's unique lunch service" and in 2001, the Christian
Science Monitor, the Boston-based newspaper, covered the
Dabbawalas in an article called "Fastest Food: It's Big Mac
vs. Bombay's Dabbawallahs.“
http://www.upi.com/Science_News/2006/06/27/Bombay-Dabbawalas-go-
high-tech/UPI-40191151437008/
Dabbawalas: Mumbai’s Best Managed Business
Only Mumbaikars alone in the world would have the option of eating home made food in the offices without bother of having to carry a cumbersome (troublesome) lunchbox…. Credit goes to Dabbawalas….
Dabbawalas: Mumbai’s Best Managed Business
Meet Mumbai Dabbawala on www.mumbaidabbawala.in
Dabbawalas: Mumbai’s Best Managed Business
References
•Dabbawalas’ Official Website :
www.mumbaidabbawala.in
•Active English, Diploma Engineering Sem I,
GTU.
•www.google.com
Dabbawalas: Mumbai’s Best Managed Business
Thank you
Imran Khan
M.A., M.Phil., B.Ed. in English
Asst. Prof. in English
Om Engineering College, Junagadh.
www.imkeng.wordpress.com