Cypreon VoIP Switching System Product Overview

The Freedom to Communicate

Cypreon VoIP Switching System

Product OverviewExperience the Freedom of Communications

without Limits


Market Terminology

• IP Centric PBX• … a solution that fully supports packet switching as

its primary means of interconnecting resources

• IP Enabled PBX• … adjunct modules that allow TDM switches to

interface with IP phones and soft phones connected to a LAN. Components include IP trunk and IP line cards

• IP Phones• … IP or Ethernet phone (or station), a device that

converts analog voice signal within the device for transmission across packet based telephony systems and networks


What is Cypreon?

• What is Cypreon?• Cypreon is a true ‘IP Centric’ switch with a

range of traditional PBX features and applications.

• What does it provide?• Delivers a full featured IP solution with

desktop integration • Scalability • A comprehensive range of business features• Administration simplicity


Cypreon Provides Solutions For…

• Small to Medium Sized Businesses• Single or Multi-Site offices• 25-200 users per site

• Application-intensive communications• Contact Centers• Unified Messaging• Customer Management

• Large remote or mobile workforce• Home offices / Teleworkers• Traveling Sales or Service staff

• Distributed WAN-connected campus environments • Regional offices• Overseas offices


The Cypreon Advantage

• Open Architecture


Cypreon – Design Guidelines

• Ease of Installation• All hardware is software configurable, no straps or

manual configuration• All ‘devices’ are ‘plug & play’ and auto discovered by the

Controller

• Ease of Administration• Standard data administration tools and web service

support• All service applications downloaded from a single point• User configuration via a web service

• Ease of Maintenance• Controller software upgrades are automatically

propagated to all of the Phones and Gateways• Local and Remote Administration via the same

tools


The Cypreon AdvantageOpen Architecture

• Open Standards• Operating Systems

• Linux Red Hat 7.3 OS (Cypreon Controller)• VXWorks OS (Digital Gateways)

• Industry Standard Protocols• G.711• H.323 / SIP• TAPI• Switched Ethernet



• System Stability & Up Time• Red Hat Linux 7.3 Operating System

• POSIX compliant• Stable, reliable OS

• Managed Configuration Changes• Changes can be pended and updated• Cypreon can continue to process calls while updates in

progress• Mass updates to peripherals (Gateways and/or CIP

phones) are scheduled and managed to prevent impacting system performance

• Guaranteed Packet Delivery• Common packet delivery protocol (VRDP) enhances UDP• Guarantees packet delivery• Excellent solution for non-streaming data environment



• Adaptability to Emerging Technologies • Linux open source tools & applications

enable Teltronics to quickly incorporate new technologies into Cypreon• Reduce development costs• Improves time to market• Protects customer investment

• Industry standards simplify interoperability• TAPI support allows other TAPI-enabled software

to integrate with Cypreon for streamlined Computer-Telephony Integration applications

• H.323 & SIP (pending)



• Open Architecture

• Quality of Service


The Cypreon AdvantageQuality of Service

• Cypreon is designed to ensure high quality voice communications over both the LAN/WAN and the PSTN

• Audio quality consistently rated “excellent” by independent testing labs

• Audio server records problem transmission for troubleshooting



• Cypreon’s LAN (IP device-to-IP device) QoS• 128kbps voice sampling (8K*16bit linear)

• Twice the normal sampling with no compression• LAN audio better quality than that available from the PSTN or

produced by G.711/G.712• Dynamic jitter buffers & network synchronization

minimize end-to-end latency• Unicast voice, multi-cast conference

• Voice is unicast in normal 2-party conversations• Less network congestion• Reduces end-to-end delays

• Multi-cast only when beneficial (e.g. conferencing)• Intelligent traffic monitoring

• Cypreon monitors network traffic through devices• Intelligently controls priority of packets entering LAN

• Reduced end-to-end delay for voice frames• Fewer dropped packets• Improved audio



• Cypreon’s PSTN QoS• Latency, jitter, and lost packets handled as with

LAN QoS• Echo Compensation

• Ensures high quality audio when communicating over the PSTN or to an analog domain entity

• Technology• Designed for T1/PRI extension• Architected to work with AGC extension

• Benefits• Tailored to voice over LAN applications• Combined with network synchronization, provides full

duplex conversation



• Open Architecture• Quality of Service

• Modular, Scalable Design


The Cypreon AdvantageCypreon Components

Cypreon consists of the following:• Cypreon Controller

• Linux Red Hat 7.3• Cypreon Application & Software Key

• Analog Gateway• Station Ports• Trunk Ports

• Digital Gateway (Dual or Quad)• T1 PRI• E1 PRI

• CIP 210 Phone


The Cypreon AdvantageCypreon Port Capacity

Cypreon Component Sizing• Active ports - 350• User Extensions - 200 active• Cypreon Connect – 200 active• Attendant Workstations – 5 active• Analog Ports – 128 (8 Analog Gateways)• Digital Spans – 92-120 (2 Dual or 1 Quad Digital

Gateway)• User Classes - 32• Voicemail Ports – 32• Parking Slots - 8• Overhead Paging Ports – 1• Music On-Hold Ports – 1


The Cypreon AdvantageOpen Architecture - Controller

• 1U Rackmount Server• 2.4GHz or better processor• 512 MByte RAM• 40GByte or better disk drive• Dual 1Gigabyte NIC

• Pre-installed with Red Hat Linux 7.3• Samba (NTFS), PostgreSQL database, Apache

web server

• Pre-installed with Cypreon Application


The Cypreon AdvantageCypreon – Analog Gateway

Analog Gateway – Features• 16 universal slots, loop start trunk or station modules• All modules auto-discovered• All software and configurations automatically

downloaded from Controller• Visual indication of circuit status• Music On-Hold• Overhead Paging circuits• Two ‘power fail’ circuits• Requires 2 switched Ethernet ports – voice and

control


The Cypreon AdvantageCypreon – Digital Gateway

Digital Gateway Features Dual or Quad Span• Dual T1 PRI/E1 PRI or

Quad T1 PRI/E1 PRI per Digital Gateway• All spans are auto-discovered• All software and configuration is automatically

downloaded from the Cypreon Controller• Visual indication of individual span status• Requires 2 Switched Ethernet ports – voice and

control• Supports T1 PRI Protocols – AT&T 4AESS, AT&T

5AESS, DMS100 and NI2• Supports E1 PRI Protocols - EuroISDN


The Cypreon AdvantageCIP 210 Telephone

• CIP210 Phone• 9 x 20 LCD Character Display• 14 Programmable Keys• Headset Support• Speakerphone• Auto Discovery• Built-in Quality of Service Device• Software downloaded from Cypreon Controller

automatically• Supports ‘power over LAN’ IEEE 802.3af option B• DHCP Support• Identical hardware to the 20-20• Colors: Charcoal or Warm Gray


Cypreon System ComponentsWAN Gateway

• Cypreon WAN Gateway• 1U WAN Gateway• Uses include

• VoIP between geographically dispersed corporate locations• Satellite office connectivity• Connect multiple Cypreon systems via WAN

• Hop Off – Hop On Support• Virtual Numbering Plan in Cloud• Interconnects legacy systems and Cypreon• Multi codec support G711, G723, G726, G729,

NetCoder – codec support automatically negotiated• H.323 and SIP compliant



• Open Architecture• Quality of Service• Modular, Scalable Design

• Simplified Administration


The Cypreon AdvantageSimplified Administration

• Internal Cypreon webpage • Anytime access to system

administration & maintenance software

• System software & updates• Product documentation• 3rd party software

• On-line access to • Cypreon Console• Fingertip Toolsets• Cypreon Connect• Controller Status

• On-line Technician Access to Cypreon Controller

• Internal Cypreon webpage • Anytime access to system

administration & maintenance software

• System software & updates• Product documentation• 3rd party software

• On-line access to • Cypreon Console• Fingertip Toolsets• Cypreon Connect• Controller Status

• On-line Technician Access to Cypreon Controller


The Cypreon AdvantageSimplified Administration

• Cypreon Console • Simplifies database programming and

system administration• Standard browser-based graphical user

interface• Comprehensive online help• Self-paced Quick Start tutorial• Easy to install & maintain

• Downloadable from Cypreon internal webpage

• Auto-updates to current software version• Operates on any Windows 95 or higher OS• 5 concurrent Cypreon Console sessions

• Cypreon Console • Simplifies database programming and

system administration• Standard browser-based graphical user

interface• Comprehensive online help• Self-paced Quick Start tutorial• Easy to install & maintain

• Downloadable from Cypreon internal webpage

• Auto-updates to current software version• Operates on any Windows 95 or higher OS• 5 concurrent Cypreon Console sessions


The Cypreon AdvantageFingertip ToolsetTM

• Authorized users can maintain their own station settings• Speaker / Headset /

Handset volume settings• Forwarding rules &

destinations• Programmable Feature

Keys• Customize & print

faceplates• User Password

• Minimizes station programming Changes

• On-Line Help!


The Cypreon AdvantageHot Desking

• Login / Logout eliminates Moves from the MAC equation• Personal settings download to station at login

• Programmable feature keys• Default phone settings• Class of service

• Temporary or permanent moves supported• Excellent for Call Center or split-shift

environments

• No need to move phones • No need to modify Cypreon database

settings


The Cypreon AdvantageTAPI Call Control

• TAPI TSP• Class of Service Option• Downloaded from Cypreon Controller• Installed on Client PC• Enables third-party integration• Application support for MS Outlook, ACT,

Gold-Mine, Card Scan etc.• Attendant Console Interface

• User Page Web Based Download


The Cypreon AdvantageFull-Featured Telephony Support

• System Features• ANI/DNIS Delivery • Dial Restrictions• Least Cost Routing• Hunt Groups• Graphical Attendant

Work Station• Hot Desking• CTI Support• Voicemail

Integration• Call Routing

• Directed & External Page

• Company Directory• Class of Service• Night Mode• Call Park / Pickup• Music on Hold• SMDR• E911 Compliance


The Cypreon Advantage Comprehensive Station Features

• Station Features• Display phone with

Caller ID• One-touch Voice Mail

access• 6 party call conference• Transfer (blind,

supervised, whispered)• Mute• Hold• Speed Dial Features

• Individual speed dial(s)• Redial last number • Last 10 numbers • System directory

• Speakerphone / headset • DSS/BLS• Do Not Disturb• Call Forwarding• Multi-state LEDs to

indicate• Message Waiting• Call on Hold• Call Muted • Line in Use / Call

Waiting

• Menu access to all soft-features

• Login/logout


The Cypreon Advantage Automatic Call Distribution

• ACD Routing• Calls can be automatically directed to ACD Groups based

on DNIS• Group routing can be defined as Broadcast (all), Circular

(next Agent) , Linear (first Agent, second Agent) or Uniform (longest idle)

• Calls can be queued or directed to other ACD Groups based on Agent availability and forwarding rules

• DNIS Call Routing• Max ACD Groups is 32• Agents can be in up to 8 ACD Groups• Agent Login/Logout supported at the CIP210

phones• Screen Pop and Call Control via TAPI TSP


The CLARO SolutionCypreon Single Site


Cypreon WAN Interconnectivity

Product OverviewExperience the Freedom of Communications

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InterconnectivityThe Solution

• CLARO & ROBO Solution

Smart

Secure

Clear and Simple

Economical


The CLARO SolutionCLARO Integration

Teltronics Claro

IP Network

LAN

Existing infrastructure

• Fully converged IP solution

• Existing equipment leveraged

• No additional extensions

• No PBX reprogramming

• Multi-path call routing


The CLARO SolutionIntelligent Routing

• Smart, Transparent Call Routing• Native Dialing• Universal ‘Private” Numbering Plan• Automatic least cost routing• PSTN redundancy• Constant QoS monitoring

Calls are always carrier-grade quality


The CLARO SolutionQuality of Service

IP Network

PSTN

IP Network

QoS?

Calls over IP only if network quality meets par •Variable, user- defined threshold level

PBX

Teltronics Claro

Teltronics Claro

PBX

Yes!

Sarasota Office


The CLARO SolutionQuality of Service

No!

IP Network

PSTN

IP Network

PBX

QoS?

Teltronics Claro

PBX

Teltronics Claro

Calls over PSTN if network quality is below par

Sarasota Office

Petaluma Office9-1-707-766-2240


The CLARO SolutionAlways On

• Call failover to PSTN via copper-to-copper auto relay• Power loss• Gateway malfunction• Administrator option

• Emergency number routing (auto or forced pass-through to PSTN)

• Local number routing(local and 1-800 number pass through)


The CLARO SolutionSmart Call Handling

• H.323 and SIP concurrent support

• NAT/Firewall traversal• Configurable remotely via Gateway Configurator

• Configurable via Blue Seal Security Lock

• Automatic call type detection

• RBNM down to the port level

• Hop-on with auto-dial support

• Hop-off with authentication• Gateway Level and Call Level Authentication

• Least Cost Routing

• Private Numbering Plan


The CLARO SolutionOptimized Voice Clarity

• Multiple choices of voice compression, negotiated call by call

• Voice prioritization• Quality boosting algorithms• Voice and Signaling AES Encryption


The CLARO SolutionTotal Solution

• Stand-alone solution• No reliance on gatekeeper• No redundant equipment• No single point of failure

• Unique Officer-Private architecture• Easy deployment• Automatic new gateway initiation


The CLARO SolutionClaro ROBO

• Claro ROBO (2-port) • Universal analog (FXO-FXS) • LAN/WAN/VoIP gateway

• Remote Office, Business Office (ROBO)• NAT router/Firewall• DHCP server• DNS server• 4-port 100MBps Ethernet switch• Blue Seal Security Lock™


The CLARO SolutionClaro Connect

• USB Adaptor + client software• Dual usage options

• Any analog phone + USB adaptor• Sound card + headset

• Mobile workers, Road Warriors• Multiple codecs with dynamic selection

• Auto dial• Voice priority modulation• NAT/Firewall traversal


The CLARO SolutionClaro Link and Talk

• Web phone/ “click and talk”• Call from PC with Internet Explorer browser • Connection to any designated PSTN number

• Hop-off or Hop-On• PBX extension

• Terminated by any CLARO or ROBO gateway


The CLARO SolutionMobile Office


The CLARO SolutionEnterprise Connectivity


The CLARO SolutionSummary

• Clear and Simple• Easy to install, deploy, manage, use• Optimized voice quality• Interoperable with all vendor equipment• Stand-alone, self-contained, end-to-end

solution

• Smart• Guaranteed carrier-grade quality, reliability

availability

• Secure• Economical


Cypreon Network Assessment

OverviewExperience the Freedom of Communications

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• Assess the network’s voice quality capability and determine the number of simultaneous VoIP calls the existing network can support

• Isolate trouble-spots affecting VoIP performance

• Report on the performance of the network, the VoIP system, and other applications before, during, and after VoIP deployment

VoIP Network AssessmentVoIP Deployment


VoIP Network AssessmentVoIP Deployment

APPLICATION SERVERS

NETREGARD WEB AGENT

SAA

SAA

TRAFFIC AGENT

NETPROXY

TRAFFIC AGENT

ROUTER

REMOTE GUI

NETREGARD WEB AGENT

APPLICATION SERVERS

NETALLY TEST

CENTER


VoIP Network AssessmentVoIP Evaluator


VoIP Network AssessmentVoIP Life Cycle

Pre-Deployment• Assess Network• Analyze & Report

Deployment• Install HW & SW• Verify Performance

Operational• Monitor•Troubleshoot

Expansion/Upgrade


VoIP Network AssessmentVoIP Summary

• VoIP Network Assessment is a required activity for both Vendor and Customer

• VoIP Network Assessment is a chargeable activity which is ‘refunded’ at the time of order

• VoIP Network Assessments should ideally be conducted at regular intervals to ensure that the network performance has not changed.


Cypreon Configuration

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Cypreon ConfigurationNetwork Assessment

• Decision 1: Does the Customer have a Switched Ethernet network that is VoIP ready?• If not, a Network Assessment must be

scheduled with Technical Services• Not sure, consult Technical Services• If so, proceed


Cypreon ConfigurationTurnkey or Software Only?

• Decision 2: Does Customer require turn-key solution or Cypreon software only?• Cypreon is available as a package which

includes Controller, Red Hat Linux 7.3 and Cypreon software

or• Cypreon software can be purchased

standalone… a copy of Red Hat Linux 7.3 is provided


Cypreon ConfigurationSoftware Configuration

• Decision 3: What Cypreon software package 75, 150 or 350?• How many device ports are required?

• Include CIP10 or CIP210 phones, analog trunk ports, analog station ports, digital ports (23 T1-PRI, 30 E1-PRI), overhead paging circuits and parking slots

• What near-term expansion is planned?• Determine and select the appropriate

software package

Note: The number of Cypreon Users can be greater than the number

of physical telephone instruments


Cypreon ConfigurationCIP Phone Requirements

• Decision 4: How many CIP 210 phones are required?

Note: Each CIP device requires a single Switched Ethernet port

Note: Each CIP device requires external power adapter or in the case of the CIP210 a suitable ‘power over LAN’ solution


Cypreon ConfigurationAnalog Gateway Requirements

• Decision 5: Analog Loop Start Trunk and/or Analog Station Support• Does the Customer currently have either analog

ground start or loop start lines, if so how many?• Does the Customer intend to deploy analog

station sets (2500 type), if so how many?• Does the Customer have a fax machine, if so

how many?• Does the Customer have a voicemail system, if

so how many analog ports are installed?• Does the Customer have any other types of

analog devices?• Is ‘Overhead Paging’ going to be used?


ConfigurationAnalog Gateway Requirements

• Decision 6: How many Analog Gateways will be required?• How many Trunk ports?• How many Station ports?• How many ‘overhead paging circuits’?• Calculate the number of Analog Gateways and

specific configuration• Select ‘standard’ Trunk/Station configuration or

custom-build a la carte• Trunks and stations must be grouped in 4-port units (4

trunks or 4 stations) Note: An ‘overhead paging circuit’ consumes ‘a group’ of 4 circuits


ConfigurationDigital Gateway Configuration

• Decision 7: Does the customer intend to use digital telephony?• Does the customer currently have T1-PRI

(or E1-PRI)?• If so, how many spans?• Does the customer have T1/E1 voicemail?• Select an appropriate Digital Gateway,

Quad or Dual• Cypreon currently supports NI2,

AT&T5AESS, AT&T4AESS and DMS100 (EuroISDN)


ConfigurationAccessories

• Decision 8: What accessories are required?

• Analog Gateway Cable Kits• Digital Gateway Cable Kits• Power Over LAN Hubs

Note: These items are separate to allow Distributors to provide ‘standard’ cables and to allow for non standard requirements


ConfigurationTechnical Support and Maintenance

• Decision 9: Cypreon Technical Support• Provides access to the Atlanta NOC for

Technical Support• Provide regular software updates and

access to software patches• Calculated at 12% of list price

Cypreon contains a high proportion of ‘software’ A Cypreon software update service is available but does

not include Technical Support


ConfigurationInstallation

• Decision 10: Cypreon Installation. Is Teltronics involved in the installation?• Schedule installation dates• Provide pre-installation information in the

form of worksheets• Install• Perform Customer Acceptance Testing• In-Service Operation


ConfigurationTraining

• Decision 11: What Customer Training is required?• System Administration Training – 3 days • Cypreon Installation & Maintenance

Training – 5 days


Experience the Freedom of Communications without Limits

Experience the Freedom of Communications without Limits

Cypreon VoIP Switching System Product Overview

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