PowerPoint Presentation

CxC BIZMETER CxC BIZMETER

AT-A-GLANCE BUSINESS HEALTH

CONTINUOUS PERFORMANCE SENSOR

PERSONAL, ROLE, FUNCTION SPECIFIC

MOBILE TO IOT TO EVERY DEVICE

PERVASIVE FROM ENTERPRISE TO ACTIVITY

PREDICITVE, TREND, DIRECTION INDICATOR

TOP LEVEL FOR DRILL THRU & PRESCRIPTIVE

For more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

CxC BizMeter = Expert Analytics Button accessible everywhereCxC BizMeter is simplest way to deliver advanced analytics to every user across every area of business1

Copyright Client X Client www.clientxclient.com. 908.350.3012 2Self Serve BI is not going to happenever10% of users, at most, want to perform additional analysis and drill throughso make it easy for everyone else

Analytical mistakes, misinterpretations, escalate risk multi-lens view mitigates risk

More data, more metrics, more reports, black box algorithms make situation worseCxC BIZMETER packages analytics for easy consumptionCxC BIZMETER

Self service BI, analytics is a pipe dream as 90% of users want direction or a proof step (some times they dont want the answer they want objective and subjective analytical support and guidance. *Michael R Hoffman sold BI solutions to over 1000 companies and has observed usage numbers. Additionally, his research and white papers attribute usage to learning style, academic study choice and NSA, CIA, DOD analytics adoption and usage and application studies2

CxC BIZMETERAT-A-GLANCE BUSINESS HEALTHCONTINUOUS PERFORMANCE SENSORMOBILE TO IOT TO ECERY DEVICEPERSONAL, ROLE, FUNCTION SPECIFICENTERPRISE TO ACTIVITY PERPREDICITVE DIRECTION INDICATORTOP LEVEL FOR DRILL THRU & PRESCRIPTIVE

Customer ExperienceAt-A-Glance comprehensive performanceProvides client peace-of-mind Creates red green simplicity tied to subjective& objective measuresDesigned to be mobile firstUniversal view of any subject

ExpertiseExpertise underlies formulas and systems feeding simple viewProvides multi-perspective evaluationEnterprise performance mental model Continuous improvement below surfaceAccess point for advanced analyticsEnterprise to AtomicTip of iceberg consolidation of advanced analyticsApplication across every discipline, function, perspectiveMeters enterprise to action

Next Gen Decision EngineFactoring mission is industry changingRisk and Strategy always top of mind Packages machine learning, algorithms for easy useMaterializes soft indicators

MISSION METERVALUE METERRISK METERSTRATEGY METERSRVM

CxC BIZMETER

4 Part Strategic Lens for Continuous MonitoringFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

CxC BizMeter is forward looking combining predictive modeling and emerging analytics breakthroughs with considerations for outcome and impact on a companys mission, risk profile, and corporate strategy. The 4 lens approach is essential to balancing reasoning and decision making3

Account Manager

Support

Client

VRSM

Mission MeterCompany or Sub-Level Mission Value MeterMonetary ValueRisk MeterSummarizes risk profile metrics Strategy MeterOn Target or Outside of Strategy Guidelines

Value, Mission, Risk and Strategy are surfaced across every aspect of business and are designed to be adopted enterprise wide as performance sensors. Red and green simplifies analysis while directing attention and resources to appropriate areas. Clicking on or touching CxC BizMeter button(s) drills through to recommended decision set, reporting tools, contact information and other decisioning work flows.4

Account Manager

Support

Client

VRCM

Mission MeterMission for firm, department, product, program, individual, objectValue MeterMonetary Value and impactRisk MeterSummarizes risk profile metrics with continuous monitoringCompliance MeterMonitors compliance based on rules and regulatory guidelines

@Financial ServicesCxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

Financial services and other regulated industries receive a balanced view of value and mission along with risk and compliance indicators for near time and real time comprehensive awareness on every aspect of their business5

Account Manager

Support

Client

Programmable Mission MeterMission for enterprise, department, program, individual, objectRisk Metric (sub a)

If condition a> the 14 then green

If Condition B

If Condition c >,

If Condition d> ,

If condition N> , Elseend

Or SyntheticBlack BoxMachine Learning(Toggle)Arrow adds predictive

Risk Metric (sub b)

If condition bb> the t:11:E then green

If Condition Bb

If Condition c b>,

If Condition db> ,

If condition Nb> , Elseend Risk Metric (sub c)

If condition cc> the 7(&d)14 then green

If Condition Bc

If Condition cc >,

If Condition dc> ,

If condition Nc> , Elseend 30% green?60% green?CxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

CxC BizMeter is parameter based and populated from any number of internal and external systems, information and data. Again, forward looking, CxC BizMeter accommodates black box analytics like machine learning and advanced algorithms along with external third party information providers.

6

HealthValueHealthValue

Prediction ONPrediction OFF

PredictiveIndicatorsAt-a-GlanceWorseEvenBetter

CxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

Simplified, sensor approach is designed to accommodate internet of things and internet of everything while solving the emerging issues of end users drowning in information, reporting and analysis paralysis and alert fatigue.7

If you cant explain it simply, you dont understand it well enough.Albert Einstein, Physicist 8

CxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

CxC BizMeter is the simplest packaging of current and future advanced analytics. The 4 part lens, red and green design and optional predication and trend indicators are the most economic delivery of business analytics.8

The greatest value of a picture is when it forces us to notice what we never expected to see.John Tukey, American Mathematician

Most analysts are SO SMART and have amazing ideas, but they cant convey their genius ideas to others.Chip & Dan Heath

Hiding within those mounds of data is knowledge that could change the life of a patient, or change the world.Atul Butte, Stanford School of Medicine

What we have is a data glut.Vernon Vinge

Every second of every day, our senses bring in way too much data than we can possibly process in our brains.Peter Diamandis

Everybody gets so much information all day long that they lose their common senseGertrude Stein

9CxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

Leveraging the value of advanced analytics is an enormous challenge that has reached a critical point. CxC BizMeter is designed to get the value of information to decision makers at the point of action.9

1010All the investment in analytics, AI, machine learning is constrained by a lack of delivery let analytics benefit everyone

Managers and staff dont want tools and formulas , just like fast food, they dont want to go in the kitchen and make their meal, they want to pull up the window and be served

*poorly paraphrasing Tom Davenport, Babson/Deloitte and Boris Evelson, Forrester)

CxC BIZMETERFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

MRHoffman has worked on CxC Bizmeter for 11 years while woring with management teams across industries to transform their businesses leveraging ever-advancing analytics tools and methods. Hoffmans work with numerous analytics tools and managing teams of decision scientists across industries continue to face the same user benefit challenge how do you efficiently and effectively deliver fact based guidance at the point of decisions?Experience with Tableau, Qliktech, SAS, Watson, SQL Analytics, R and numerous machine learning and advanced analytics methods are all constrained at the same delivery point The user or beneficiary. The CxC Bizmeter is designed to surface the benefits of these advancements and investments in the simplest, most efficient means possible. 10

OverviewWe help clients:

Understand the value and potential of each customer, in order to monetize, prioritize and optimize customer relationships

Connect company goals to customer performance for unprecedented competitive advantage and unmatched planning, execution and forecasting

Enable every decision-maker to make better, more profitable decisions

Deliver satisfying, differentiating, profitable experiences to each customer

Expertise:

Customer Value OptimizationBusiness IntelligenceCustomer Experience ManagementMarketing TechnologiesCRMSalesCustomer OperationsSegmentationDatabase MarketingCustomer ProfitabilityeMarketingMeasurement SystemsFor more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

2002. All rights reserved. ClientXClient Inc.All rights reserved. Client X Client LLC (908) 350-301211CxC BizMeter stems from broad work across business challenges but all centers around CUSTOMERS internal customers and external customers. The CxC Bizmeter concept is designed to sit atop any set of information systems, processes and devices and is meant as an access point for subject matter expert assistance.

Next Generation of Customer Insights & Analytics: Leadership Methods Metrics Technology Innovation

For more information contact mrh@clientxclient.com 908.350.3012 Copyright Client X Client www.clientxclient.com.

Customer Worthy refers to a CxC BizMeter like solution in chapter 1 when the business manager walks into his office and a projection of red and green lights emerge between him and his wall (think holographic projection authenticated by security device protocol and driven by rules that prioritize activities and decisions based on urgency, impact, value, mission and strategy)