Wendy Reeves42 Arundel Road

WoodleyBerks

RG5 4JT(h) 0118 969 8974(m) 07866 771 083

Wendy.reeves43@hotmail.co.uk

An accurate, customer oriented Operations Manager that is strategically focused with extensive experience in the Finance and Banking sector, has handled teams of 15 people utilising, training skills and customer service skills now seeking a challenging role in a similar management position.

ADMS Europe Ltd Feb2008 to present

Treasury & Banking ManagerThe Treasury & Banking Manager is responsible for managing the Treasury, Banking, Payroll, Accounts Payable function and provide accounting support in both the UK and Europe.

Key Achievements

Liaised with the Risk department to set up a risk register to highlight potential risks to Senior Management. This included current and emerging risks and the action plans to resolve them. In particular the need to get ready for SEPA DD’s so the company would still be able to collect DD’s throughout Europe.

Responsible for putting a procedure manual together so the company complied with Sarbanes Oxley and Solvency II. Provide support on all internal and external audits with good results.

Manage the relationship with the UK and European banks ensuring that the bank mandates were in line with the governance of the company.

Delivered training for the team to complete bank reconciliations and balance sheet reconciliations in line with company policy maintaining the integrity of the general ledger.

Managed the premium collection process. Premiums were collected at the correct time. Liaised with the board and banks to ensure that appropriate people were set up on the European banking systems to enable this to happen.

Developed a good relationship with the US AP department to ensure the European needs were met. Monitoring that invoices were paid correctly and the authority matrix was kept up to date.

Citifinancial Europe plc 1982 to 2007

Department Head of Bank Clearing (June 1999 – October 2007)Department Manager of Bank Clearing (1985 – 1999)Supervisor of GL Control (1983-1985)Accounting Assistant GL Control (1982-1983)

Successfully managed 2 teams handling automated payments, bank reconciliations and other bank related functions ensuring the department ran smoothly and all customer service expectations were met in a timely manner.

Key Achievements:

Managed the department through the merger of two companies making sure that customer service was not impacted during the changes.Managed the migration project to move the department off shore to India. This was accomplished within 3 months and was successfully handed over maintaining excellent customer service throughout.Trained the off shore team and the UK based management team in all areas of responsibilities for the department, achieving a smooth transition meeting tight deadlines and managing the final closure of the department.

Implemented Risk Control and Self Assessment (RCSA) for the department to meet the stringent Citi controls. Delivered consistently good audit results with no major issues from internal or external auditors.

Increased efficiency by centralising the bank reconciliations and reducing the number of bank accounts from more than 100 to 10 which led to a significant reduction in bank charges. Implemented the automated application of standing orders up to 5000 per day, which allowed the branches to concentrate on their main priorities rather than administration and increased the accuracy of the accounts.

Specified the system requirements in terms of banking and payment processing when the Company converted to a new computer system. Managed the testing and designed processes for the new workflows.Streamlined the processes of the department as we converted to a new computer system, advising on the shortcomings of the system, making sure that all staff were fully trained and productivity was not reduced.

Coordinated the change of clearing banks, arranging changes in system interface files and processes ensuring that payments flowed through correctly and customer service was maintained and delinquency was not affected.Developed the operational relationship with five banks ensuring that we maintained a good working relationship and that we had the latest information on banking technology that could be used by the Company. Assisted in the setting up of an automated direct debit system liaising with TI and the banks to ensure its success and the benefits that it would bring to the Company.

Reviewed the Company’s Bank Reconciliations daily ensuring all outstanding items are investigated and cleared in a timely basis to ensure the accuracy of records and prevent losses to the Company.

Identified and recommended several members of the team for promotions to other areas of the Company with a great deal of success.

Built and maintained a relationship with 100 branches handling all their payment issues and advising them on any area that they were unable to action themselves. Processed payments and bank reconciliations on paper and helped to train the team when the functions were transferred to a computer system.

Participated in the bank tender process, which resulted in a cost saving of £500,000.

Interests and HobbiesI’m a member of a gym, enjoy good food with friends, travelling and reading.