Prof. Lizar Alfansi, S.E., MBA., Ph.D

Office phone/Fax: 0736-21396Home phone: 0736-7310082; HP: 0811735916

Email: lizar_alfansi@unib.ac.id; alfansirina@yahoo.com

Lahir di Muara Enim, 1 Juni 1964, dari pasangan H. Gozali Jemat dan almarhumah Hj. Sania. Putra ke lima dari 8 bersaudara ini dibesarkan di kota dingin Curup. Meraih Sarjana Ekonomi Jurusan Manajemen Universitas Bengkulu tahun 1988. Memperoleh Gelar Master of Business Administration dari University of Central Arkansas, USA, 1992. Sementara Ph.D dalam bidang Marketing diperolehnya dari University of Exeter, England, 2001. Pulang ke Indonesia pada tahun 2002 karena merasa berhutang dengan para pembayar pajak di Indonesia yang telah mengirimkan anak seorang guru ini mendapatkan pendidikan yang terbaik yang mungkin ia raih.

Menikah dengan Roosemarina Anggraini Rambe dan dikaruniahi 3 orang putri: Annis Zarina Alfansi (11 Juni 1996), Nabila Devonia Alfansi (15 Oktober 2001), dan Jasmin Kalila Alfansi (20 Oktober 2008).

Pengalaman Kerja: Dekan Fakultas Ekonomi dan Bisnis, Universitas Bengkulu, 2013-2016. Ketua Program Pasca Sarjana Magister Manajemen Universitas Bengkulu, 2008-

2013. Penguji eksternal tesis Doctor of Business Administration, University of Newcastle,

Australia, 2013. Reviewer Riset Pembangunan Indonesia (Riset Inovatif Produktif), Lembaga

Pengelola Dana Pendidikan, Departemen Keuangan, Indonesia, sejak 2013. Reviewer Global Conference on Business and Economic Research (GCBER),

University Putra Malaysia, 2013. Reviewer 13th Malaysia-Indonesia International Conference on Economics,

Management, and Accounting, Universitas Sriwijaya, 2012. Reviwer 12th Malaysia-Indonesia International Conference on Economics,

Management, and Accounting, Universitas Bengkulu, 2011. Penguji eksternal tesis Doctor of Business Administration, University of Newcastle,

Australia, 2010. Visiting fellow, university of La Trobe, Bendigo, Australia, August-September, 2009. Penguji eksternal disertasi Program Doktor Ekonomi Universitas Diponogoro, 2012. Pembantu Dekan Bidang Akademik Fakultas Ekonomi, Universitas Bengkulu, 2004-

2008. Ketua Jurusan Manajemen Fakultas Ekonomi, Universitas Bengkulu, 2004. Dosen Program Doktor Manajemen, Universitas Bengkulu sejak 2014.

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Dosen Jurusan Manajemen Fakultas Ekonomi, Universitas Bengkulu sejak 1989. Dosen Service Marketing, International Marketing, dan Strategic Marketing, di

Program Pascasarjana Magister Manajemen, Universitas Bengkulu sejak 2001. Dosen Consumer Behavior and Business Research Method, di Program MM

Universitas Sriwijaya sejak 2001. Dosen Strategic Marketing Management dan International Marketing di Program MM

Universitas Jambi sejak 2001. Technical Assistant bidang strategi pengembangan bisnis Jurusan Manajemen

Fakultas Ekonomi, Universitas Riau, Technological and Professional Skills Development Project (TPSDP)-ADB-Dikti, 2006.

Marketing consultant (sector specialist), Marine Coastal Resources Management Project-Asian Development Bank (Package A: Coastal Marine Resources Management Project for 2004-2005, Bengkulu.

Asesor Dikti untuk sertifikasi profesi dosen, sejak 2009. Reviewer of The 12th Malaysia-Indonesia International Conference on Economics,

Management, and Accounting, 2011. Reviewer of The 13th Malaysia-Indonesia International Conference on Economics,

Management, and Accounting, 2012. Technical Reviewer of Global Conference on Business and Economics Research,

2013. Reviewer hibah kompetitif Dikti (SP4, PMP, PHK A1, PHK A2, dan Technological

and Professional Skills Development Project-ADB-Dikti, dan PHKI) sejak 2004. Reviewer hibah penelitian I-MHERE-World Bank, Jurusan Manajemen Universitas

Jambi, 2010-2011. Reviewer penelitian hibah kompetitif Dikti, 2009. Reviewer penelitian dosen Muda Dikti, 2002. Reviewer penelitian Higher Education Development Project (HEDS), 2001-2006 Reviwer hibah penelitian I-MHERE, Universitas Jambi, 2010-2011. Reviewer Journal of Management and Business Review, Sekolah Tinggi Manajemen

PPM sejak 2011. Reviewer jurnal Siasat Bisnis, Universitas Islam Indonesia sejak 2001. Reviewer jurnal Penelitian Universitas Bengkulu, 2001-2004. Reviewer jurnal Manajemen dan Pembangunan, Universitas Jambi sejak 2003 Reviewer UNIB DUE-LIKE, 2002-2003. Reviewer of research grant, Development for Undergraduate Education (DUE)

Project UNIB-World Bank, 2001-2002. Project officer for Staff Development and Monitoring, DUE-Project UNIB-World

Bank, 2001-2002. Direktur Program Hibah Kompetitif Dikti, A2, Jurusan Manajemen, Fakultas

Ekonomi Universitas Bengkulu, 2004. Staf Ahli Pemda Rejang Lebong dan DPRD Rejang Lebong, 2001-2002. Staf Ahli DPRD Rejang Lebong, 2007-2010. Staf Ahli DPRD Lebong, 2007-2008, 2010-2011. Staf Ahli Bappeda Provinsi Bengkulu, 2003-2005.Penelitian:

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(2014) Studi Kelayakan Pengembangan Agroindustri Singkong di Kabupaten Musi Rawas. Kerjasama dengan Dinas Perindustrian dan Perdagangan Kabupaten Musi Rawas. Ketua Peneliti.

(2014) Pengembangan Model Orientasi Layanan Jasa di Sektor Publik Bengkulu, BOPT Unggulan Universitas, Dikti. (Tahun Kedua)

(2014) Identifikasi faktor atribut destinasi wisata dan persepsi tingkat kepuasan wisatawan terhadap objek wisata di provinsi Bengkulu

(2013) Orientasi layanan sebagai variabel pemediasi antara budaya layanan dan inovasi layananan pada Usaha Mikro dan Kecil di Kota Bengkulu.

(2013) Pengembangan Model Orientasi Layanan Jasa di Sektor Publik Bengkulu, BOPT Unggulan Universitas, Dikti. (Tahun Pertama)

(2012) Organizational Service Orientation: Antecedents and Outcome (Emperical Evidence of Banking Services In Indonesia. Hibah penelitian MM Unib.

(2012) Corporate Plans PT. Bank Bengkulu. Ketua Peneliti. (2011) Kesetiaan pelanggan dan kepuasan pelanggan industri jasa di Indonesia. Hibah

penelitian MM Unib. (2011) Survey Potensi Pajak Daerah di Kota Bengkulu. Ketua Peneliti. (2010) Survey Kepuasan Pelanggan PT. Pelindo II, Bengkulu. Ketua Peneliti. (2009) Penanganan Keluhan dan Strategi Pemulihan Jasa di Industri Rumah Sakit

(Hibah kompetitif prioritas nasional, Dikti). Ketua peneliti. (2008) Strategi dan Model Pengembangan Kewirausahan Terpadu di Universitas

Bengkulu. Hibah Bersaing Dikti. Anggota peneliti. (2007) Konseptualisasi dan pemodelan anteseden kesetiaan pelanggan industri jasa di

Indonesia. Hibah fundamental Dikti. Ketua peneliti. (2007) Dimensi kegagalan jasa, perilaku keluhan, dan pemulihan jasa rumah sakit.

Hibah Bersaing Dikti. Anggota peneliti. (2007) Policy study of asset management of University of Bengkulu, I-MHERE-

World Bank. Ketua peneliti. (2007) Survey Potensi PAD Kota Bengkulu. Ketua peneliti. (2006) Studi kelayakan pendirian BUMD Kabupaten Lebong. Ketua peneliti (2006) Kajian Market Orientation pengusaha kecil di Kota Bengkulu. Hibah

penelitian dasar Dikti. Ketua peneliti. (2005) Studi kelayakan pendirian BUMD Pemda Kota Pagar Alam. Ketua peneliti. (2005) Implementation Completion Report of Bengkulu Development Project for

Kabupaten Bengkulu Utara, Seluma, Rejang Lebong, Kepahyang, and Lebong. Bappeda Provinsi Bengkulu-World Bank. Ketua peneliti.

(2004) Evaluasi pascaproyek Bengkulu Regional Development Project (BRDP), Bappeda Provinsi Bengkulu-World Bank. Ketua peneliti

(2004) Survey Penjaringan Aspirasi Masyarakat, Pemda Musi Rawas. Ketua peneliti. (2003) Pendisainan master plan agropolitan di Provinsi Bengkulu. Anggota peneliti. (2003) Pengembangan agribisnis dan agroindusti di Provinsi Bengkulu. Anggota

peneliti. (2003) Identifikasi peningkatan pendapatan masyarakat pesisir, Marine Coastal

Resources Management Project, Bappeda provinsi Bengkulu-ADB. Anggota peneliti. (2003) Pengembangan industri skala kecil agribisnis, Pemda Musi Rawas. Anggota

peneliti.

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(2002) Segmenting small-scaled and micro-banking customers based on service quality dimensions in the Province of Bengkulu, Unib-Development for Undergraduate Education project.

(2002) Studi kelayakan pengembangan Danau Raya, Pemda Musi Rawas. Ketua peneliti.

(2002) Studi pengembangan pedesaan di Provinsi Bengkulu. (2002) The Impact of culture on consumers’ financial service behavior (1996-2000) Market Segmentation study of the Indonesian banking sector.

Konferensi/Seminar: 2014. Narasumber pada acara Edukasi Publik Masyarakat Ekonomi Asean yang

diselenggarakan oleh Direktorat Jenderal Kerjasama Perdagangan Internasional bekerjasama dengan Dinas Koperasi UKM Perindustrian dan Perdagangan Provinsi Bengkulu. 23 Oktober 2014.

2014. Menyajikan paper dalam Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Univerity Kebangsaan Malaysia, Malaysia 10-11 Oktober.

2014. Pembicara utama dalam Seminar Nasional Hari Pers Nasional dengan judul paper: “ASEAN Economic Community (AEC) 2015:Opportunities for Indonesia Tourism”. Bengkulu, 07 Februari, Raffles City Hotel.

2013. Menjadi pembicara utama dalam The 6th Annual Colloquium and Conference, 27-28 Desember, Program Magister Sains dan Doktor, Universitas Gadjah Mada. Judul paper: Online survey: Is it viable data collecting method alternative in business research?

2013. Menghadiri Annual Asia Competitiveness Institute Conference, “Competitiveness Analysis of 111 Asian Economies, Cost of Living Index for 109 Cities and Productivity Drive for Small & Medium-sized Enterprieses, 26-27 November 2013.

2013. Menyajikan paper dalam Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Bogor, 09-10 Oktober.

2012. Menyajikan paper dalam Australia and New Zealand Marketing Academy Conference, Adelaide, Australia, 3-5 Desember.

2011. Menyajikan paper dalam Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Bengkulu, 13-14 Oktober.

2010. Menyajikan paper dalam Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Malaysia, 25-26 November.

2010. Menyajikan paper dalam Australia and New Zealand Marketing Academy Conference, Christ Church, New Zealand, 29 November.

2010. Menyajikan paper dalam Asia-Facific Forum on Business Education conference, Bogor, Juni.

2009. Menyajikan orasi ilmiah pada Dies Natalies ke 27 dan Wisuda Periode ke 57 Universitas Bengkulu Tahun akademik 2008/2009, 23 April.

2008. Menyajikan paper penelitian pada national conference on management reseach, MM-Unhas-PPM Jakarta, November.

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2008. Menyajikan paper penelitian pada the third International Conference on Business and Management Research/the 14th Euro-Asia Conference, Bali, August.

2008. Menyajikan research paper at the International Nonprofit and Social Marketing Conference, University of Wollonggong, Australia, Juli.

2008. Enhancing academia and industry linkages, MM-UGM and Asosiai Program Magister Manajemen Indonesia (APMMI), Yogyakarta, July.

2004. Menyajikan research paper at the international seminar: Asean competitiveness in economics and business sector toward an era of globalization, Bengkulu October 5-6.

2003. Menyajikan a research paper at the international seminar, Sustainable economic, business and social development in an era of globalization, Bangi, Selangor, Darul Ehsan, Malaysia.

2002. Menyajikan a research paper at ISEI’s National Symposium of Economics and Management research papers.

2002. Evaluator of Higher Development Education Support (HEDS)’ working paper conference in UNIB, Bengkulu

2002. Menyajikan a research paper at ISEI conference for National Research Conference, Surabaya.

2001. Menyajikan a research paper at the Akademi Manajemen Indonesia’s annual conference at PPM Jakarta.

2001. Evaluator of Higher Development Education Support (HEDS)’ working paper conference in UNAND, Padang.

1998: Menyajikan a working paper at the Academy of Marketing Conference in July in Sheffield, England.

1997: Menghadiri the Academy of Marketing and American Marketing Association conference in July, Manchester, England.

1990: Menghadiri a Small Business Seminar in Cincinnati, Ohio, US.

Publikasi/Proceeding:1. Alfansi, L., Atmaja, F.T., Saputra, F.E. and Hadi, E.D. (2013), “The Impact of

Service Orientation on Organizational Performances in The Public Sector”. Proceeding dalam The 14th Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Bogor 09-10 October.

2. Alfansi, L., Nanere, M., Atmaja, F.T., and Dyani, P. (2012), “The Typology of Service Failures and Recovery Strategies in Service Industries: The Indonesian experiences”. Proceeding dalam Australia and New Zealand Marketing Academy Conference, Adelaide, Australia, December 3-5.

3. Alfansi, L., Rambe, R.A, and Chairina, R. (2012), “Service Failure and Switching Behaviour in The Indonesian Service Industry”. Proceeding dalam The 13th Malayasia-Indonesia International conference on Economics, Management, and Accounting, Palembang, October.

4. Alfansi, L. (2012), Pemasaran Jasa Finansial, Edisi Kedua, Penerbit Salemba Empat, Jakarta.

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5. Atmaja, F.T., Alfansi, L., and Astarina, N. (2011), “Consumer Etnocentrism on High-involvement and Low-involvement Products”. Proceeding dalam The 12th Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Bengkulu 13-14 October.

6. Alfansi, L., Nanere, M., Atmaja, F.T., D’Souza, C. (2010), “Empirical Evidence on the Antecedences of Customer Loyalty”. Proceeding dalam Australia and New Zealand Marketing Academy Conference, Christ Church, New Zealand, November 29.

7. Alfansi, L. (2010), Financial Services Marketing: Membidik Konsumen Perbankan Indonesia, Penerbit Salemba Empat, Jakarta.

8. Alfansi, L., Atmaja, F.T, and Nanere, M. (2010), “The Extrinsic Cues Effects on Product Safety’, Proceeding dalam Asia-Pacific Forum on Business Education Conference, Bogor.

9. Nanere, M., Alfansi, L., and Atmaja, F.T. (2010), “The Attitudes towards the Effects of Green Products on the Environment: An Indonesian Case Study”, Proceeding dalam Asia-Pacific Forum on Business Education Conference, Bogor.

10. Nanere, M., Sivamalai, S., Alfansi, L., and Nsubuga-Kyobe, A. (2010), “Green Marketing: Debates, Implications and Implementation”, Proceeding dalam Asia-Pacific Forum on Business Education Conference, Bogor.

11. Alfansi, L., Atmaja, F.T, Rambe, R.A, and Susetyo, S (2010), “Service Recovery in The Public Hospitals: Evidences from The Indonesian Health Service Industry”, Proceeding dalam The 12th Malaysia-Indonesia International Conference on Economics, Management, and Accounting, Bengkulu 13-14 October.

12. Alfansi, L. and Atmaja F.T (2009), “Service Failure and Complaint Bahaviour in the Public Hospital Industry: The Indonesian Experience”, Journal of Nonprofit and Public Sector Marketing, Vol. 21, Issue 3.

13. Alfansi, L (2009), “Tipologi Pengusaha Kecil Berdasarkan Praktek Market Orientation”, Manajemen dan Usahawan Indonesia, Vol. 2, Februari.

14. Alfansi, L. and Atmaja F.T (2008), “Service Failure in the Hospital Industry: The Indonesian Experience”, Proceeding dalam “International Non-profit and Social Marketing Conference”, University of Wollongong, Australia.

15. Alfansi, L. and Atmaja F.T (2008), “Service Failure and Complaint Behavior in the Hospital Service Industry”, Proceeding dalam “14th Euro-Asia Conference and 3rd

International Conference on Business and Management Research”, University of Indonesia, Indonesia.

16. Alfansi, L. and Atmaja F.T (2008), “Konseptualisasi dan Pemodelan Antesenden Kesetiaan Pelanggan Industri Jasa di Indonesia”, Proceeding dalam “National Conference on Management Research”, PPM School of Management and Program MM Universitas Hasanudin, Makasar-Indonesia.

17. Alfansi, L (2003), “The application of Service Quality Dimensions for Segmenting Banking Customers”, Jurnal Ekonomi dan Manajemen, Vol.3 No. 2.

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18. Alfansi, L (2002), “Cultural Influences in the Indonesian Financial Services Behaviour”, INTEREST, vol. 20, No. 3

19. Alfansi, L (2001), “The potential of SERVQUAL Dimensions for Segmenting Banking Customer”, HEDS’ working paper.

20. Alfansi, L and Sargeant, A (2000), “Market Segmentation in the Indonesian Banking Sector: The Relationship between Demographics and Desired Customer Benefits”, International Journal of Bank Marketing, Vol. 18, No. 2, p. 64-74, MCB University Press.

21. Alfansi, L (1999), “Market Segmentation in the Indonesian Banking Sector”, Henley Management College, England.

22. Alfansi, L (1998), “Market Segmentation in the Indonesian Banking Sector: An Empirical Analysis”, Exeter University working paper, England.

23. Alfansi, L (1998), Benefit Segmentation in the Indonesian Banking Industry: Just What is the Potential?” Working paper presented at the Academy of Marketing Conference, Sheffield, UK, July.

Pengalaman Organisasi/Manajemen: Ketua Ikatan Sarjana Ekonomi Indonesia (ISEI) cabang provinsi Bengkulu, sejak

2011. Ketua Forum Kerjasama Magister Manajemen Wilayah Indonesia Bagian Barat sejak

2010. Anggota Dewan Pertimbangan Asosiasi Program Magister Manajemen Indonesia

(APMMI) sejak 2010. Wakil Ketua Umum Kamar Dagang dan Industri (KADIN) bidang Kebijakan

Moneter, Fiskal, dan Publik, sejak 2012. Chairman of The 12th Malaysia-Indonesia International Conference on Economics,

Management, and Accounting, Bengkulu 13-14 October, 2011. Ketua Dewan Pengupahan Provinsi Bengkulu, 2002-2005 Sekretaris Higher Educational Development Support (HEDS-USAID), Universitas

Bengkulu, 1993-1995. Wakil direktur Pusat Jasa Ketenagakerjaan Universitas Bengkulu, 1995-1996. Ketua PERMIAS (Perhimpunan Mahasiswa Indonesia-Amerika Serikat) cabang

Arkansas, 1992.

Penghargaan: Meraih penghargaan “Book of the Month” majalah Marketing, Maret 2011. Won The Best Academic Working Paper Award at The Academy of Marketing

Conference in 1998, Sheffield, UK. Honoured an award for achievement in management by USAID Indonesia in 1994. Meraih Award Dikti sebagai penulis artikel jurnal internasional, 2009.

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Peringkat tiga dosen teladan Universitas Bengkulu, 2005.

Bengkulu, Desember 2014

Prof. Lizar Alfansi, Ph.DNIP. 19640601 198903 1 005

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