Syed Zamin Ali Shah

Cell: +92-333-3580-986

E-mail: zunishahg6@gmail.com

PROFILE:

A business graduate expertise in “Business Intelligence & Research”, “Human Resource Management”,

“MS Office” and “Sales & Digital Marketing” along with brilliant communication skills and ability to

manage the workload, interested to join a reputed firm which allows me to utilize my Capabilities,

Experiences and Learning to play an important role in Self & Organizational Development.

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PERSONAL INFORMATION:

Date of Birth: 27 April 1990.

Religion: Islam.

Nationality: Pakistani.

Postal Code: 75950.

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ACADAMICS:

Degree. Program. Session. Institute.

Masters. M.B.A. 2014-Present. Iqra University, Karachi, Pakistan.

Graduation. B.Sc. Economics. 2012-13. Islamia University, Bahawalpur, Pakistan.

Intermediate. F.Sc. Pre-Engineering. 2008-09. Alpine Degree College, Khanpur, Pakistan.

Matriculation. Science. 2006-07. Central Public School, Khanpur, Pakistan.

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EXPOSURE:

Project on Cost and Revenue: Developed a project report in Final Year of Graduation on Cost and

Revenue of State Life Insurance Company. Played the role of Proactive Team Player among the team

of 6 members.

Project on Product Revamping: Developed a project report and presentation in Summer Semester

2014 of MBA on Revamping of Haleeb Milk. Lead the team of 3 members with Confident Gesture

and Leadership Qualities.

Project on Supply Chain: Developed a project report and presentation in Spring Semester 2015 of

MBA on Supply Chain Management of Midas Safety. Lead the team of 4 members with Confident

Gesture and Leadership Qualities.

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CERTIFICATIONS:

MCITP: Certified 6 months Certification Course of MCITP (Microsoft Certified I.T. Professional)

in the year 2013, at Aptech Computer Education Centre, Karachi, Pakistan.

Customer Service Excellence: Certified 1 month Certification Course of Customer Service

Excellence in the year 2015, at Jubilee Life Insurance Limited, Training Academy.

SEO Certification: Certified 6 months Certification Course of SEO in the year 2015 at Ingenious

Online Marketing Centre, Karachi, Pakistan. Trained for on page/off page SEO, Keyword Research,

Content Writing, Google Adwords, Google Analytics, Google Webmaster, Digital Marketing,

Competitive Analysis, Affiliated E-marketing along with Social Media Marketing including Google,

Bloggers, Facebook, Twitter, LinkedIn, Youtube, Pinterest, Instagaram, Tango, WhatsApp & more.

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EXPERIENCE:

Previous:

HUB (Urban Associates): 4 Months working experience as “HR Officer” in Human

Resources & Admin Department, reporting to “Manager – HR & Admin” at HUB, a sister

concern of FHS and HOBO, from October 2016 to January 2017.

Job Description:

Recruitment & Selection:

Oversee end to end Recruitment Process which includes, Manpower Planning & Budgeting, Vacancy

announcements by using different Job Portals & Social Media, initial CV screening, shortlisting

incumbents, conducting tests and interviews, reference check, preparing OL & AL and complete

documentation before hiring.

Oversee employee induction in HRMS Oracle based EBS module, issuance of Employee Code for

both Retail & Corporate staff and manage employee database.

To handle probationary period, to issue different letters (confirmation letter, warning letter,

appreciation letter, promotion letter & increment letter) etc.

Training and Development & OD:

To do Job Analysis and Job Evaluation for each position for both Corporate & Retail staff and ensure

that accurate JD’s are in place before hiring.

Assist Line Manager in Job Classifications, Broad banding and Grading System for both Corporate

& Retail staff.

To do Succession Planning for Retail staff and assist Line Manager for Succession Planning of

Corporate staff

Identify training needs within the organization via observations and Performance Appraisals,

organize staff training sessions, workshops & and motivational activities both internally and

externally, assist Line Manager in preparing Training Plan.

To do pre and post TNA, assist Line Manager in designing training programs for both Corporate &

Retail staff, also improving individual and team competency by identifying and developing ongoing

Trainings & Refreshers.

Process employee requests for external trainings while complying with policies and procedures.

Assist Line Manger to diagnose potential organizational problem area with effective possible

solutions.

Compensation & Benefits:

To compile Attendance & Leave Management record of employees on daily basis.

Process resignations and making Full & Final settlement of employees as per company policies and

required documentation.

Assist Line Manager in all Benefits, Pay, Perks, Rewards and Benefits related matters of employees.

Assist Line Manager in comprehensive remuneration solutions which reward high performers, make

sure it is fair, equitable & competitive across company.

Employee Engagement:

Properly handle complaints & grievances of employees both corporate and retail and share them with

Line Manager.

Oversee all employee engagement activities required time to time (Birthday celebrations, picnics,

corporate dinners, seminars, and other team building activities) etc.

Oversee complete HR News portal via E-mails.

Performance Management:

Assist Line Manager to reviewing the performance of employees against objectives and behavioral

competencies and recommend Rewards & Recognition accordingly.

To motivate employees associated with performance issues and perform counseling accordingly.

Assist Line Manager related to employee appraisals on Quarterly, Bi-Annually & Annually basis.

Documentation & File Management:

Compile & Update employee record via HRMS oracle based EBS Module for both Corporate &

Retail staff to maintain accurate record keeping both Hard & Soft copy.

Maintain & Update each employee personal file, making of Employee Information Sheet & Salary

Breakups and preparation of Left Join Report on monthly basis upon each Payroll.

Update E-Files of each employee department wise on regular basis.

Administration:

Monitor TIS, daily attendance and understand the cause of absenteeism.

Assist Line Manager in day to day HR operations of Admin related functions & duties.

Oversee Handing/Taking Over of organizational assets along with issuance of Employee Card

among both Corporate & Retail staff.

Others:

To do work on Special Projects assign by Line Manager or Management.

To prepare & update HR Scorecard & Dashboard on Quarterly basis.

Feedback of all Professional Activities to Senior Management.

Accomplishments & Milestones:

Prepared HR Dashboard & Gathered Master Data of all employees for both Corporate & Retail Staff

in 45 Days.

Overtook Recruitment from Retail Operations Department and inducted 21 New Inductees in 2

Months only for Retail Outlets in South Region and reached the Approved Headcount of 153.

Recruited more than 12 New Inductions in Corporate Sector for QC Department, IT Department,

Retail Operations Department, Finance & Accounts Department and Supply Chain Department.

Successfully completed Job Analysis for Both Corporate & Retail staff via Questionnaire and

Interviews and developed Job Descriptions accordingly.

Developed SOP’s and KPI’s for Retail Outlet Staff only.

Designed and get Approval of Org Charts for all Retail Outlets and Corporate Departments.

Designed and get Approval of Exit Interview Form Rev-1, Job Application Form Rev-2 and

Interview Evaluation Form Rev-2.

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Khaadi SMC Private Limited: 3 Months working experience as “HR – Intern” in Human

Resource Department, reporting to “HRBP – Talent Acquisition & Rewards” at Khaadi

SMC Private Limited, from May 2016 to July 2016.

Job Description:

Maintaining general filing system and file all correspondence.

Handling TIS (Attendance Management) on HRMS Module (Human Resource Management System)

over Microsoft Dynamics AX.

Posting vacant positions appropriately by drafting and placing advertisement over a wide range of

Social Media.

CV Screening & Scoping Resource as per vacant position.

Scheduling and conducting Pre-Screening interviews along with telephonic conversation with the

candidates.

De-briefing the candidates according to the Job’s required Potential, Responsibilities &

Remuneration.

Handling Vendor Management with Recruitment Firms for Recruitment Process of Retail staff only

& sharing of selected pool of Resumes.

Handling Employee Database & Records both in Softcopy and File Management.

Grievance Handling of Retail Staff for all the Retail Outlets of Khaadi over Karachi only.

Feedback of all Professional Activities to Senior Management.

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Jubilee Life Insurance Company Limited: 1 Year 4 Months working experience as

“Customer Service Analyst” in Customer Experience Marketing & Product Department,

reporting to “Head of Customer Services” at Jubilee Life Insurance Company Limited, a

subsidiary of Aga Khan Fund for Economic Development, S.A. Switzerland, from

November 2014 to February 2016.

Accomplishments & Milestones:

Awarded Employee of the month for the month of April 2015.

Facilitated more than 10,000 customers with the retention rate of 96%.

Manage average Sales of PKR 650,000 per month, leading Non-Renewed Policies Campaign.

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Norani Blood Bank: 2 Years working experience as “Facilitation Manager” in Admin/HR

Department, reporting to “Head of Admin/HR” at Norani Blood Bank, Khanpur, Pakistan, from

June 2009 to May 2011.

Accomplishments & Milestones:

Organized Medical and Blood Bank Camp at Quetta for 2008 Earthquake in August 2009.

Organized Flood Relief Camp at Muzaffarabad for 2010 Floods in September 2010.

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TALENT & SKILLS:

Microsoft Office 2007-10.

Windows 7, Vista, 8, 8.1 and 10.

Windows Server 2008, 2008 R2 and 2012.

Artistic.

Assertive.

Businesslike.

Creative.

Confident Gesture & Leadership Qualities.

Coursework Design.

Good Communication Skills.

Initiative and Persuasive.

Organized.

Proactive Team Player.

Problem Solving.

Self-Motivated.

Unique Thinker.

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INTERESTS:

Business Management.

Music Direction.

Reading Blogs & E-Books to update knowledge.

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LANGUAGES:

English.

Hindi.

Punjabi.

Saraiki.

Urdu.

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LINKS & REFERENCES:

References will be furnished upon requests. LinkedIn: https://pk.linkedin.com/in/syedzaminalishah6