Philip Lynch1 Manor Court, Manor Village, Tralee, Co. Kerry

phillynch10@gmail.com0861032570

EDUCATION & TRAINING

2014 Honours Degree Bachelor of Business, Institute of Technology, Tralee. 2008 Leaving Certificate, CBS The Green, Tralee, County Kerry.

PERSONAL PROFILE

Reliable, hardworking, target driven, ambitious and keen to learn. Experienced in sales, customer service and administration. Capacity to adopt new technologies at pace. Effective communication and interpersonal skills. Excellent team player.

AREAS OF EXPERTISE

Customer service Communication Sales Building rapport Handling cash/ floats Marketing Management Graduate Building rapport

WORK EXPERIENCE

GARVEYS SUPERVALUE (Sept 2016-Present):OFF LICENCE/CUSTOMER CAREMy position in Garveys is within the off licence. This involves dealing with customer queries, working on the till, stock replenishment and orders. A high level of attention is needed to make sure stock is always at a certain level so a high level of planning is needed when making orders. Also an important aspect of the job is to build rapport with customers and help them with any queries which they may have.

Duties: Tills Stock orders Stock replenishment Build customer rapport Close up Product Placement

PERMANENT TSB (Jan 2016- Sept 2016 contract): CASHIER/CUSTOMER SERVICEMy role with Permanent TSB was as a cashier. This position meant dealing with large amounts of cash deposits and withdrawals, coin orders for businesses and foreign exchange. The branch in which I worked in was Midleton and it has the highest footfall in the businesses southern region. A high level of attention was needed for this position as was building customer rapport. We also had a large number of sales to be made in home insurance and getting quotes for home insurance was also an important part of my position.

Duties: Business banking lodgements Team morning meeting/brief Count float Respond to customer emails/ call back requests/coin orders Lodgements/withdrawal’s Cheque lodgements

Kingdom Greyhound Stadium (2008-Present): TOTE BOOKMAKER

My position within the company is a TOTE operator. I take bets throughout the night in a fast paced and stressful environment. It is a position I have held for over eight years. This position includes having to reach a number of targets including serving numerous customers in under ten minutes and getting punters to buy our bet specials. Communication and building customer rapport is vital as is customer service and working as a team. I also help train new starters. An important trait with this job is to not be knocked back by rejection of a sale.Duties:

Team meeting at start of night to allocate tables and importance of customer service. Communicate with team as to which tables to start with. Sales Cash up. Customer service.

LIDL (Jan 2015- Aug 2015): SALES ASSISTANTMy position within the company was a sales assistant. This position entailed working on tills, stock replenishment, cleaning, date checks, communicating with team members and managers, helping customers with heavy products and queries. Customer service was a very important aspect of the job as was building customer rapport within a certain amount of time while on the till.DUTIES:

Find out roles for the day and what time role is changed. Customer service Stock replenishment Tills

MUNSTER JOINERY (JULY 2014- JAN 2015): CONTRACTS DEPT.This position dealt with creating and looking over contracts which needed to be drawn up before production. Good communication skills were needed as we were in constant contact with reps in England. Computer skills were also needed as dimensions and drawings had to be made and rectified. Communication over the phone, fax machine and email also played a massive part in the day to day workings of the job. Being able to reach numerous targets throughout the week were very important.DUTIES:

Check emails, messages and faxes for updates on jobs or changes to contracts. Make contact with reps to see what they might need done. Send on completed work which reps may need. File away completed work properly after completion and sign it off. Team check to see if anyone needs help on contracts which are needed immediately.

GALA SUPERMARKET MOUNTHAWK (APRIL2010-OCT2013): Sales AssistantMy position within the company was a sales assistant. This included working on tills, stock replenishment, working on the deli, closing the shop and helping with cashing up the tills. This was a shop which had many local customers with a lot of competition so customer service and being able to create relationships with customers was vital.DUTIES:

Take transactions on tills. Stock replenishment. Customer service Make stock orders Cash up

INTERESTS & ACHEIVIMENTS

I have a keen interest in soccer and play with my local club Tralee Bay F.C I enjoy swimming, running and going to the gym.

REFERENCES

Noreen Murphy of the Tralee Greyhound Stadium 0876974364 Noelle O’ Sullivan Tralee Greyhound Stadium 0863188459 Tara O’Sullivan of Lidl on 0879773199 Caitriona Conway of Permanent TSB 0877840107