CV Marcel Hogenhout - Test Manager / -Advisor - long version (ENG)

CURRICULUM VITAE (LONG)

03-07-2012 Marcel Hogenhout - Test Advisor

PERSONAL

Name: Marcel Hogenhout

Residence: Lelystad

Date of birth: 17-04-1973

Driving licence: B

PROFILE

Marcel started his testing career back in 1998 with an comprehensive MasterClass “Software Testing” at Getronics (Business Solutions). Over the past fifteen years, Marcel has built a tremendous amount of knowledge in testing (quality assurance & control) in applying and understanding methods like TMap (NEXT), ISEB / ISTQB, ASL, BiSL, Prince2, TPI, TMM and CMMi. He has worked in a variety of roles: Test Specialist / Designer, Information Analyst, Test Coordinator, Test Manager, Project Manager, (Pre-Sales) Consultant / Test Advisor, Portfolio / Department / Competency Management, Line Management, Unit Management and People Management. Marcel has a ‘Getting-things-done’ mentality, he's a real "builder"!.

Marcel is a motivated and loyal co-worker, who relentlessly performs his duties with an eye for details, yet delivers a good balance between quantity and quality. He is a creative and analytic thinker. He is representative, flexible, pragmatic, open and honest, eager to learn, ambitious, results focused and at the same time service oriented and motivated. Marcel has good communication and commercial skills. Can work in teams or in isolation.

Marcel has the ability to transfer skills and is capable of providing guidance about test processes and management, in relation with Business and IT. Always in context with both the test process (and test policy) as the development process in a (RUP, Agile, Waterfall) organization. Marcel is very people-oriented, recognizes “high-potentials” and can coach people towards "Thought Leadership". He is also an inspirational leader who knows how to motivate others. Marcel is willing to continuously invest in personal and professional development in the area of testing. He is characterized by taking initiatives.

Marcel has worked for large organizations such as Getronics (PinkRoccade), Belastingdienst (Tax) and Capgemini. He has experience in the public, financial and educational sector. Customers he had worked with include: Belastingdienst (B/CICT), City of Steenwijk, UWV, PGGM, KLM, TomTom, Rabobank, Postbank (ING), Pearson Publishing (London), Wageningen University, vtsPN (Dutch Police), Electronic Child Dossier (EKD), Stichting Surf (Studielink), IB-Group (DUO), Sanoma Media, ProRail.

In 2011, Marcel helped in setting up testing in the company Praegus.

Since May 2011 Marcel is working as interim Test Manager / Test Advisor.

www.marcelhogenhout.nl / http://nl.linkedin.com/in/marcelhogenhout

Praegus Ltd - Intelligent Compassionate Testing | KvK 52122751 | Confidential

www.praegus.nl | [email protected] | Transistorstraat 31 1322 CK Almere | T +31(0)36 751 9748

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Curriculum Vitae (long) – Marcel Hogenhout – 03-07-2012

EDUCATION

ASM (Retail Management Education), CBL 1997

MEAO-CE 1993

BSC Information Sciences (HBO Informatica) 2000

CERTIFICATES, COURSES AND TRAINING

Business English (Schoevers) 2010

Prince2 Practitioner (GPR + EXIN) 2009

Management Development Programm (GPR) 2008

ISEB Practitioner (Polteq + EXIN) 2007

ISTQB Foundation (Katoomba) 2007

ASL Foundation (GPR + EXIN) 2007

Test Coordination (Katoomba) 2007

RUP & Testing (Capgemini) 2006

RUP Essentials (incl. Rational Method Composer) 2006

Prince2 Foundation (GPR + EXIN) 2006

TMap Professional Advanced (EXIN) 2006

UNIX (part 2), AIX (5.2), Kornshell & Bash Programming 2004

MQ-Series & MQSI (WebSphere) 2003

Planning techniques in projects (ISES) 2001

Effective Communication 2000

LoadRunner for web/html (Mercury) 2000

Certified Internet WebMaster (MINDit) 2000

Test Techniques (Getronics Education) 1999

Results-focussed advising & persuasion 1998

Conflict management & negotiation 1998

MasterClass Testing + ICT (Getronics Education) 1998



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METHODS, TECHNOLOGIES AND TECHNIQUES

Capability Maturity Model Integration (CMMi)

Databases: Sybase, DB2, MySQL, Novell, dBase

ISEB / ISTQB (test methodology)

Quality models: ISO9126, Extended ISO (Quint), GSK

Project- / Program Management

Rational Unified Process (RUP)

Risk Analysis (RA)

Risk & Requirement Based Testing

Reviewtechniques: Fagan, Walkthrough, Peer, Informal

Social Media

Software as a Service (SaaS) / Cloud

SQL

SSH, Telnet, LDAP

Test Analysis

Test Estimation (o.a. TPA)

Test Policy

Test Coordination / -Management

Test Planning

Test Process Improvement (TPI (Next) / TMM)

Test Types: functional, acceptance, exploitation, regression, assemble, system, integration, capacity, performance, interface, chain

Test Tooling

Test Preparation

TMap® (NEXT) (test methodology)

XML / XSD

PRODUCT KNOWLEDGE

Android 1.6/2.1/2.2

CA Harvest Workbench

CItraTest FT

HP Quality Center, LoadRunner, TestDirector & WinRunner (Mercury)

IBM MQ(SI), Message Broker, WebSphere, QMF, ISPF

Google Apps

Joomla CMS

Linux Distributions

MicroFocus SilkManager, SilkTest & SilkPerformer (Segue / Borland)

Microsoft Office (’97 – ’10)

Microsoft SharePoint 2003/2007

OS: Windows (3.1 – 7), UNIX, Linux, Mainframe

Ranorex (Ranorex)

Rational ClearCase, ClearQuest & Quality Manager (IBM)

TOSCA TestSuite (TRICENTIS)

XML Spy

Windows Mobile 5.0/6.1/6



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WORK EXPERIENCE

March 2012 until June 2012: Test Advisor – ProRail (Praegus)

Marcel (Praegus) was asked to provide knowledge and expertise in a feasibility study for test automation on the intranet application (SharePoint) at ProRail. The results of the feasibility study should indicate whether there is a Business Case for test automation, in terms of cost vs. benefits. Also Marcel has been asked to advice regarding the maintainability of automated test in the longer term (years). One of the requirements is that the scripts are intelligently designed, so where possible, data-driven, on the basis of keywords. Also provided with error handling and modular design, with sufficient comments.

Duties & responsibilities:

• Assess current test process; • Establish ‘longlist’ of suitable testing tools based on a self-developed tool selection matrix;

• Calculation of "Total Cost of Ownership";

• Calculation of "Return on Investment" through a self-developed calculator; • Assist testers and users;

• Organize reporting sessions (presentations) with all stakeholders; • Writing reports and advice (Quick Wins);

• Final presentation.

ProRail has both written and aurally given a positive feedback, in which they explicitly mentioned that the collaboration was very satisfactory, but also the high quality of results (reporting, review, tool selection matrix, ROI-calculator).

September 2011 until November 2011: Test Advisor – Sanoma Media (Praegus)

For a system (SAP) that records memberships, including the entire subscription process, in a centrally managed environment, the recurring test activities to test existing functionality in new releases (regression testing), should be automated as much as possible.

To ensure that the testers can automate the regression test cases, while achieving a significantly higher test coverage, Sanoma Media is looking for suitable technologies to support their QA initiatives. An important criterion for the selection of such a new technology is the ability for (business)testers to define automated test cases, automate and maintain them without any (knowledge of) programming or scripting. Furthermore, it is necessary that the future maintenance of the automated test cases - that is caused by the ever-changing applications – can be carried out quickly and in a non-technical manner.

Sanoma Media asked Marcel (Praegus) to offer knowledge and expertise in this process and to help Sanoma Media automate their SAP testing at the highest possible level.


• Assess current test process and organization maturity;

• Workshop "Test Awareness" for 10 persons; • Assisting with Proof of Concept (PoC) regarding appropriate test cases;

• Advisor report for testtool selection and implementing test automation.



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After a successful Proof of Concept (PoC), Sanoma Media decided to ask Praegus to provide support in implementing the testtool TOSCA TestSuite™. Praegus will provide consultancy, coaching and training for the testing process and test awareness.

May 2011 till now: Test Manager / Test Advisor – Interim @ Praegus

Available as interim Test Manager and Test Advisor. Excellent strength in joint definition, evaluation and advising with respect to improving test approach, test process and test policy. Together with his extensive (testmanagement) experience, Marcel is able to work with the customer to achieve a structured test strategy and policy, to help an organization to build, integrate and implement a "Test Expertise Centre” (centralize, integrate and standardize testing in the organization), develop templates and guidelines (toolkit) and coach test professionals.

Besides Test Manager and Test Advisor he is also available for Test Assessments, Competency / Department / Operations / People Management, CMMi implementations (Validation & Verification), coaching & counseling, Cloud and Social Media Solutions

Further duties & responsibilities:

• (Pre-)sales, consultancy and advice;

• Proposals, presentations and reports; • Develope and provide training for / with our partner "Pink Elephant":

o TMap NEXT Test Engineer / Foundation (exam preparation); o ISTQB Foundation (exam preparation); o Awareness Test (workshop); o Test Automation (workshop).

March 2011 until now: Owner – Praegus


• Started a new company, responsible for Operations, professional development (pre-)sales and marketing; • People management, coaching, Thought Leadership, test advice / consultancy

• Build company, such as: o Business plan development; o Employment, staff directory, rules & regulations, contracts; o Corporate identity, website, templates, leaflets; o Business Insurance, pensions, leasing contracts, accounting and legal affairs; o Acquisition (Contracts) & recruitement (employees); o Develop services, services, training and propositions; o Marketing & Communications.

Results:

• Specialized testing company www.praegus.nl (starting March 1, 2011; now 15 employees), with a focus on test automation, mobile apps testing, test advice / process improvement, test management, training / workshops and coaching;

• Partnership with: Enterprise Relations, Pink Elephant, Tricentis, Ranorex, TrendIC/CitraTest FT, Micro Focus/Borland, Microsoft and IBM/Rational.



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December 2010 until March 2011: Cluster- & People Manager – Test Solutions (Capgemini)


• Managing Consultant; • Operational responsibility for a group of 47 test consultants;

• Member of Management Team (MT) "Testing Division;

• People Management (management and coaching staff in Thought Leadership); • Financial, revenue and results of employee / group;

• POP (Personal Development Plan) - / Performance objectives & assessments; • Career development and guidance and job interviews;

• Business portfolio development and research on testing (propositions).

Results:

• Propositions (Cloud, Open Source, Mobile Apps, Agile Testing and Test Automation)

• Thought Leadership professionalized.

December 2009 until December 2010: Cluster Manager – Test Consultancy (Capgemini)


• Managing Consultant; • Competence Management, Member of Management Team (MT) "Testing Division;

• Building a test cluster with 110 professionals (the next test rolls in the cluster: test engineer / analyst, specialist, architect, advisor, Thought Leader);

• Fitness population for the future (training, certification, growth, careers, thought leadership);

• Fitness competence for the future (competence-and proposition development, Expert Groups, competence scan, growth model / career plan);

• Coaching, discussions, group, integration, cluster meetings, presentations; • Vision, mission & strategy (market knowledge and developing field of study);

• Recruitment and interviews; • Training and certification.

Results:

• New personal growth model (including: Test Curriculum), career plan (including: job descriptions, tasks and responsibilities, skills, training, experience);

• Elaborate competence scan; • A growth of certified employees (including Open Group);

• Budget for Expert Groups and Special Interest Groups; • Solutions and offerings (Test Process Improvement, Cloud & Testing / Testing-as-a-Service, Open Source &

Testing, Test Automation, Agile Testing, Quality Assurance & Control); • Thought Leadership (innovation and vision).



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December 2009 until March 2011: Leader Community of Practice (CoP) Testing – Netherlands (Capgemini)


• Managing Consultant; • Taking care of joint cooperation of all test departments within Capgemini Netherlands (Technology Services,

Financial Services, Outsourcing & Academy) and synchronizing with other Divisions (CSD, BIM, GITS, Packages);

• Managing test community and core team;

• Joint development of professional test areas, alignment and synchronization; • Sharing (domain) knowledge;

• External exposure (Marketing & Communications).

Results:

• Internal: o Cooperation of sectors: Public, Private, Finance, Academy & India; o Joint development of the test profession; o Core team from various Divisions and Sectors.

• External: o Brand recognition, external exposure o Sponsor / partner of: TestNet, Dutch Testing Conference (DTC), Dutch Testing Day, northern test; o Articles in: Professional Tester and Testing Experience.

March 2008 until December 2009: Manager Operations – Unit Public & Unit North (Getronics PinkRoccade)


• Operational responsibe for two business units (Unit Public & North), staff of 40; • People management (directing and supervising staff intakes);

• Financial, revenue and results employee / group; • Commercial activities for assigned employees / Business Development;

• POP (Personal Development Plan) - / Performance objectives & assessments; • Career development, guidance and inteviews;

Results:

• High employee satisfaction (especially for Senior Test Consultants) and low retention;

• 'High Potentials'.

March 2008 until December 2009: Department- & Community leader Test Services (Getronics PinkRoccade)


• The department leader is leading in his field inside and outside the organization and and takes care of,professional development by subject and inspiration;

• For bonding of staff of the department. The department manager adds value in an external (proactive) role and commercial content; makes a difference in the field;



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• Professionalisation and professional competence; • Marketing & Communication, such as sponsorship and organization of test events, conferences (state and

organize speakers crew); • Product development in organizing workshops and department meetings; • Marketing & Communications;

• Integral cooperation of testing departments;

• Create uniformity, establish synergies and knowledge management; • Facilitate training;

• Presentations.

Results:

• New competence unit "Test Expertise Centre (TEC ®), centralized test center;

• Full Service Testservices (FST), integral: time-material, result oriented (Test Factory) & project basis. Total of over 300 professionals;

• Structured testing process;

• Cooperation of testing departments;

• POP profile for testing professionals; • White papers and fact sheets on testing and services;

• Knowledge Management System (based on TMap phases) • Market branding and external websites.

August 2007 until March 2008: Portfolio Manager Testing (Getronics PinkRoccade)


• Responsible for all product development on testing within Getronics PinkRoccade; • Go-to-Markets & Deployments & creation of propositions;

• Professionalize test consultancy;

• Advising organization on development of (the) testing (discipline).

Results:

• Go-to-Market “Life Cycle Testing (LCT)" (test improvement method connected to TPI, ASL, ITIL & BiSL);

• Sales Kit testing; • Test Consultancy at a higher level (more ISEB Practitioner certified consultants, time & budget for articles,

speaking at conferences etc.).

January 2007 until March 2008: Senior Consultant & Test Advisor (Getronics PinkRoccade)


• Specialized in testing and quality;

• Roles: Test Consultant / Advisor; Test & Project Manager, Proposal writer; • Writing proposals (RFIs, RFPs), BID's, answer customer questions on test content;

• Advising on test approach and process improvement (including assessments); • Strategy consulting and describe approaches;

• Test Policy & Awareness (awareness and importance of testing); • Pre-sales consultancy;



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• Testing roadshows; • Definition of test profiles;

• Writing (Test) Project Plan (PID's); • Focus on planning (the right mix of time, money, resources and quality);

• Responsible for the business case; • Organise and chair meetings;

• Presenting on testing.

Results:

• Test templates (standardization); • Projects such as "Tax Fees" (Belastingdienst Toeslagen), "Electronic Child Files (EKD.nl);

• Assignments at vtsPN, UWV, Stichting Surf; • Satisfied customer with positive feedback.

April 2007 until March 2008: Manager Test Services – Global Delivery Process (Getronics PinkRoccade)


• Interim, for building a new right-sized test unit within the software factory of Getronics PinkRoccade;

• Vacancies, recruitment and interviews; • Advizing projects how to use the "Global Delivery Process (GDP)”;

• Assign staff to GDP projects; • Roadshows highlighting benefits of testing in accordance with GDP.

Results:

• New test team (separate test unit) within the software factory; • Cooperation with Test Expertise Centre (TEC ®), Test Factory and TS GDP (FST).

January 2007 until March 2008: Member of the Software Engineering Process Group (SEPG) – Global Delivery Process (Getronics PinkRoccade)


• Managing the discipline "Verification & Validation" within the SEPG (central hub for Software Process Improvement);

• Test Process Improvement (CMMi); • Tool selection / partnership (including tool mentors);

• Definition of the test process; • Standardizing testing (developing templates and guidelines).

Results:

• Standardized test process;

• CMMi Level 3 (Verification, Validation), after successful assessments by an external party; • Generic and specific goals (CMMi);

• Test Toolkit (templates, guidelines, tool mentors) based TMap / ISEB, RUP, Prince2 and ASL; • Findings procedure GDP;

• Partnership with tool supplier (Borland), including a selection and implementation plan (and report).



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October 2005 until December 2006: Senior Test Designer – Quality Management Solutions (Getronics PinkRoccade)


• Employed at several clients of Getronics PinkRoccade; • Roles: Senior Tester, Test Coordinator, Test Manager

• Definition of test strategy;

• Writing Master (MTP) and Detail Test Plan (DTP); • Test Design (logical & physical) and scripting;

• Coordination of testing teams; • Procedures, incident management;

• Writing test plans, test reports and release advice; • Coaching Junior and Medior test professionals;

• Management.

Results (include):

• Completely new test findings procedure;

• Master test plan template, used as standard;

• Testing of a large backup infrastructure (recovery system) for a large bank.

September 2002 until September 2005: Senior Test Specialist (Belastingdienst / Centrum voor ICT)


• Responsible for assembly (integration) testing, system testing, interface testing and acceptance testing of the system "Electronic Messaging";

• Messaging and broker systems;

• Writing test plans, test reports and release advice; • Management of test findings.

Results:

• Structured OTAP environments (separate test environments); • Electronic Messaging system went live.

September 1998 until August 2002: Test Designer – Quality Assurance & Control (Getronics)


• Employed ad several customers of Getronics;

• Roles: Tester, Test Designer, Information Analyst, Test Team Lead; • Member of the working groups:

o e-Test (Quality Award in 2000); o Integrated & Structured Testing (GGT).

• Research test tools for partnering with Getronics.

Results (include):



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• e-Test service; • Test tool selection (Getronics);

• Document Management System; • Archiving System;

• Sagitta Export System; • Information and Analysis System;

• Customs purification system; • Recruitment Website.

October 1993 until September 1998: Manager (C1000)

Employed as a manager in a supermarket (franchise, C1000). Managed about 27 (± 8 full- and ± 19 part-time) people. Knowledge of all departments in the food trade, including: ordering, purchasing, administration, etc. Training ASM (Future Store Manager) completed in 1997, gained experience in management, interviewing, listening, presentation and discussions at such meetings and plan / organize. Responsible for sales (and profit), purchase, etc. Also obtained certificates of the courses: Dealing with theft and aggression, medical assistance.



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EXTRA CURRICULA

• MasterClass Testing + ICT (Getronics Education) in 1998: Information Systems, Client / Server model, Introduction to quality in system development, Introduction to Systems development models, Networking Essentials, Introduction to Getronics Quality System, Principles of relational databases, Structured Programming, Principles of Object Oriented Programming, Documentation, Testing and ITIL Basics.

• Marcel has good contacts / relationships with tool vendors: HP (Mercury), IBM (Rational), Oracle, Micro Focus (Borland and Compuware), Ranorex, CitraTest & Tricentis (TOSCA).

• In 2001, together with some colleagues Marcel received a "Quality Award" from the management of Getronics for developing the e-Test Services (solution);

• At Getronics PinkRoccade Marcel was responsible for developing and building respectively "Test Expertise Centre (TEC®)” (a time-material test unit / practice) and "Full Service Testing Services (FST)" (cooperation between units / practices : time-material, resulting obligation (Test Factory) and projects;

• Presentations given for groups up to 250 people (in Dutch and English);

• Member of Association "TestNet" & "Dutch Testing Conference (DTC)”, etc. and good relations and contacts with these and all other test events and conferences (both UK and International) as well as renowned professional literature magazines: Professional Tester, Testing Experience, Test Circus (article in March 2011 edition);

• For "Dutch Testing Conference" in the Expert Group (2012) and responsible for Social Media.

• 20 recommendations on LinkedIn;

• An extraordinary interest in Web 2.0, Cloud (SaaS, TaaS, IaaS) and Social Media. Marcel is very active professionally in many of these modern media;

• Married to Mirja, two sons: Diego (1997) and Luca (2001);

• Leisure / hobbies:

o Likes watching blockbuster movies (cinema) and listen to music;

o Weekly swims a few laps in the pool or practice fitness;

o Likes to play poker (Texas Hold Em, No Limit), just for the "honor";

o Regularly leading the football team of his children;

o Active inside volunteering initiative (www.lelystadwilglasvezel.nl).

MORE INFO Marcel is to follow through www.marcelhogenhout.nl.

A short (maximum 6 pages) version of the CV of Marcel is available (only in Dutch) on request or can be downloaded from: http://bit.ly/CVkortNL (in Dutch). In addition, on request this full version is also available in Dutch or can be downloaded from: http://bit.ly/CVlangNL.

CV Marcel Hogenhout - Test Manager / -Advisor - long version (ENG)

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