CHARLOTTE WATSON 2 Summershades Lane Telephone: 01457871257 Grasscroft Oldham Mobile: 07525665786 Greater Manchester OL4 4ED E-mail: lancasterlawstudent@hotmail.co.uk I am a First Class Law graduate with a Distinction in the Legal Practice Course. Upon graduating I decided to pursue a career in the wine industry, and started on the Management Scheme at Majestic Wine. Majestic Wine is the largest retailer of wine by the mixed case in the UK, and is successful and expanding, with profits of over 23 million pa. I began in the Chester store, which makes over £2 million pa, and as part of my progression transferred to the Macclesfield store, then the Clitheroe store, as Assistant Manager.

I undertake all Managerial tasks, and run the Clitheroe store in the absence of the Manager. This involves selling beers, wines and spirits to retail and commercial customers; providing excellent customer service and wine advice; organising deliveries; monitoring, and improving, store performance with new initiatives; managing junior staff; and keen commercial awareness.

Qualifications

2013 Wine and Spirit Education Trust Level 3 Award in Wines and Spirits (QCF Level 3)Distinction. Attained one of the top 30 marks of over 3000 people.

2011 – 2012 College of Law, Manchester. Legal Practice Course. Gained Postgraduate Diploma in Law, with Distinction. (grade average 78%)

2008 – 2011 Lancaster University. First Class Law LLB (Hons) 2006 – 2008 Hulme Grammar School Sixth form, Oldham. A levels: A,B,B,C.Achieved 100% in English Literature A level.

2001 – 2006 Hulme Grammar School, Oldham. GCSE: 7 A* grades, 1 A, 1 B. Attained one of the top 5 marks in the Country in English Literature.

Employment

November 2014 - present, Majestic Wine Warehouse, Clitheroe. Assistant Manager.

Team Work and Management Skills I am responsible for the training and development of Trainee Managers, teaching them to successfully manage the store. I am well versed in all Company procedures. I set and monitor performance targets, operate EPOS facilities, manage credit account customers, organise orders, undertake stock take, and maintain the stores social media and website, amongst other tasks. My organisational skills have been honed whilst working alone, making £1000’s a day whilst maintaining store presentation and excellent customer service.Customer ServiceI impart wine knowledge to assist with purchases, remember customers’ preferences, source products for them, and explain our current promotions and services to provide an excellent experience and increase profits. I deliver Wine Courses and Tastings for customers, which I greatly enjoy and have received compliments about.Commercial AwarenessI monitor store performance and have drawn up a Business Plan to improve it, which our team is working towards. I aim to achieve greater profits hand in hand with customer satisfaction. I am a persuasive salesperson. I also have an understanding of our suppliers and business customers operations.

May 2013 - November 2014, Majestic Wine Warehouse, Macclesfield. Trainee Manager.

July 2012 - May 2013 Majestic Wine Warehouse, Chester. Trainee Manager.

July-November 2011 JW Buckley, Uppermill. Bakery worker.

I worked in a team to ensure all food preparation and cleaning tasks are completed on schedule, whilst serving customers in a prompt and friendly manner.

June 2008 Eleganze, Rochdale. Warehouse operative. I operated efficiently, unpacking boxes and processing clothes, and built a rapport with co-workers from different backgrounds.

Voluntary Work

September-November 2011 National Centre for Domestic Violence, Manchester.Phoneline support.Rang domestic violence clients to prepare ex parte applications for Non-molestation/ Occupation orders, sympathetically took a witness statement and quickly and precisely prepared the documentation.October 2010- March 2011 Citizen’s Advice Bureau, Morecambe. Gateway advisor/ receptionist. On reception I successfully dealt with distressed people, and busy waiting rooms. Depending upon the complexity of the client’s problem, I gave them printed information, or organised an appointment. I sat in on meetings with advisors and took notes to enable them to complete accurate documentation about the case.June-September 2009 Age UK, Uppermill.Shop assistant.Provided friendly customer service, processed new stock, and acted as cashier.

Legal Work Experience

August 2011 Five Paper Buildings, London.Work Experience, 1 week.I shadowed Benjamin Douglas-Jones, a barrister specialising in criminal law. I assisted in the formulation of charges, which resulted in pleas from the two main players in a major London car fraud gang. I carried out research regarding whether an appeal was forthcoming from the opposition in a major civil case.

August- September 2010 Dylan Nair Solicitors, Preston.Work Experience, Personal Injury Law department, 1 month.I conducted telephone interviews with personal injury clients, dealt with customer queries effectively by reviewing their file, and became familiar with the case management software Proclaim. I was commended for my telephone manner, and efficiency, by the senior partner, and offered further work.

July 2010 Gruber Garratt Solicitors, Oldham.Work Experience, Criminal Law department, 1 week.Assisted with defence cases, by analysing CCTV footage and cassettes to provide a transcript and notes on the evidence.

August 2009 Inesons Solicitors, Cleckheaton.Work experience, 2 weeks.Helped to prepare files, met clients, and observed court proceedings in a broad range of practice areas.

Achievements

Regularly manage Majestic Wine Clitheroe by myself, or with a junior staff member. Also I have covered in the Sheffield, Huddersfield and Hale Barns Stores and run them successfully.

Have organised and led wine tasting events for Charities, Pubs, Spas and other Organisations, and in-store events- the intensive 1.5 hour ‘Wine Course’, and ‘Spotlight Tastings’ of particular regions.

Was a founder member, and General Secretary, of Lancaster University Clay Pigeon Shooting club. I organised our participation in the ‘Roses’ sporting competition with York University.

Participated in Lancaster University’s Mooting Competition on three occasions, assisting in the preparation of contract, tort, and criminal law cases. Each time our team won several rounds. I was Counsel in the final round, and was commended for my clarity by the Judges.

Took part in a presentation to prisoners- ‘Bars in their eyes’ at HMP Preston. Completed BPP Law School’s Commercial Awareness course.

Have a full, clean driving licence. InterestsInterests include travel, skiing, swimming, squash, reading, films, and cooking. I was part of Lancaster University Debating Society, Clay Pigeon Shooting Club and Gospel Choir.

References available on request.