ALI MUSTAFA SYED

43 COLLEGE VIEW, BALLYMUN, DUBLIN 11, IRELAND.M: 086 156 5715

E: humzavi_ali@yahoo.co.in

PROFILE

An accomplished multi-lingual Trainee Accountant with extensive experience working with a diverse range of customers world-wide in a leading global organisations. Proven ability to deliver first-class customer service; resolve customer issues; execute financial transactions and authorise credit limits; manage complex customer situations and report daily activity.

PROFESSIONAL EXPERIENCE

DHL EXPRESS LTD, DUBLIN 11 TRAINEE ACCOUNTANT/ ADMINISTRATOR NOV 2011 – TILL DATE

Working in Manifesting and Operations department. Ensure all outbound shipments are 100% manifested accurately and information

on the data entry screen is populated to ensure that prompt and accurate data is available to the network and for billing purposes.

Identify recurring discrepancies in information on the airway bill and highlight it to the quality manager so that appropriate action can be taken.

Completed eight months internship in Finance department. Processed cash and cheques using Oracle software and updated credit card

payments. Worked closely with Vat and Duty team and handled Vat and Duty Queries. Calculated Vat and generated invoices manually for the customers and sent them

via email and by post. Involved in billing reconciliation. Look after supplies and solve supplies queries via email and phone and make sure

the clients get supplies delivery as quick as possible. Work also as a front desk agent. Completed CIS (Certified International Specialist) training.

ANGELO COSTA INTERNATIONAL LTD, DUBLIN 2Acquired by Western Union in 2010

Senior Customer Service Executive and Credit Controller, Aug 2008 – Mar 2012

Curriculum Vitae – Ali Mustafa Syed 1

Providing 0utsourcing for Western Union processing in the United Kingdom, working over a 7 day week 8am – 8pm on a shift team.

Handled customer requests and queries promptly via phone, checked transactions with different issues, performed database search for identification and monitored all web orders resulting in the provision of excellent service to customers globally and agents in the UK.

Undertook money transfer account transactions for agents, who were engaged with customers world wide ensuring that terms and conditions for each country applied.

Trained new staff in all aspects of money transfer procedures to ensure that the team was consistent in its approach to handling customer issues and fraudulent activity.

Tracked the no. of incoming and outgoing calls daily reporting statistics to the Manager and Supervisor using a template. This data was collated for Management Information purposes.

Deputised for the Credit Controller at weekends, had access to agent accounts, was authorised to increase or decrease limits, reviewed payments, suspended accounts where fraudulent accounts were under investigation in order to provide a 7 day service to agents and customers.

EDUCATION & PROFESSIONAL DEVELOPMENT

Sept 2010 – Sept 2014 Bachelor of Business in Accounting, Grafton College of Management Sciences (HETAC)

Jan 2009 – Dec 2009 Diploma in Accounting and Finance, Grafton College of Management Sciences (HETAC)

Jan 2008 – Dec 2008 Graduate Diploma in Management Studies, Grafton College of Management Sciences (HETAC)

ADDITIONAL SKILLS & ACHIEVEMENTS

Languages: English; Urdu; Hindi; Punjabi Proficient in using Microsoft Word, Excel, PowerPoint

REFERENCES

Name: Charles Carolan Name: Alan Butler Phone: 0868279342 Phone: ---------------Email: charles.carolan@dhl.com Email: Alanbutler@dhl.com

Curriculum Vitae – Ali Mustafa Syed 2

Department: Finance Manager Department: Operations Manager

Curriculum Vitae – Ali Mustafa Syed 3