CUTGroup 14 - Chicago Cityscape Final Report

78
CUTGroup 14 – Chicago Cityscape In-person test on February 5, 2015 Introduction For our fourthteenth Civic User Testing session, we tested Chicago Cityscape, a website that tracks building permits, violations, and historic resources in all neighborhoods, community areas, and wards using open data Target Group: On Friday, January 30, we sent out an email to all of our 831 CUTGroup participants. We wanted to know if they would be available for an in-person test on Thursday, February 5. We also asked them some screening questions: Are you currently renting your home? Do you plan to buy a home in Chicago within the next year? How involved are you in your neighborhood or community you live in? Do you belong to a neighborhood group? If so, which neighborhood group do you belong to? When segmenting our testers we were interested in: A mixture of renters and homebuyers If individuals were homebuyer they did not need to be active in the community If a resident and not purchasing a home, then we were looking for testers who are involved in their community Test Type: We did an in-person test with proctors working one-on-one with testers directly. Testers either used their own laptops or one that Smart Chicago provided for testing. Questions: Steven Vance, creator of Chicago Cityscape, was interested in testing these things: Usability: Are there functions that are difficult to use or provide different information than expected. What do testers look at or do first when visiting the website? In what ways can Chicago Cityscape be improved? Desired features: better understanding of the type of information that residents and homebuyers look for when researching neighborhoods or potential properties to live in. What are the pieces of information that residents/homebuyers most interested in? What pieces of information are they least interested in? Paid Services: Is there an interest in paying for these services at a low rate? 1

Transcript of CUTGroup 14 - Chicago Cityscape Final Report

Page 1: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Introduction For our fourthteenth Civic User Testing session we tested Chicago Cityscape a website that tracks

building permits violations and historic resources in all neighborhoods community areas and wards

using open data

Target Group

On Friday January 30 we sent out an email to all of our 831 CUTGroup participants We wanted to

know if they would be available for an in-person test on Thursday February 5 We also asked them

some screening questions

Are you currently renting your home

Do you plan to buy a home in Chicago within the next year

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhood group do you belong to

When segmenting our testers we were interested in

A mixture of renters and homebuyers

If individuals were homebuyer they did not need to be active in the community

If a resident and not purchasing a home then we were looking for testers who are involved in their community

Test Type

We did an in-person test with proctors working one-on-one with testers directly Testers either used

their own laptops or one that Smart Chicago provided for testing

Questions

Steven Vance creator of Chicago Cityscape was interested in testing these things

Usability Are there functions that are difficult to use or provide different information than

expected What do testers look at or do first when visiting the website In what ways can

Chicago Cityscape be improved

Desired features better understanding of the type of information that residents and

homebuyers look for when researching neighborhoods or potential properties to live in What

are the pieces of information that residentshomebuyers most interested in What pieces of

information are they least interested in

Paid Services Is there an interest in paying for these services at a low rate

1

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Part I Responses Are you interested in what is being built or torn down in your neighborhood

Yes 92 (12)

No 8 (1)

How do you find out about these changes in your neighborhood

6 ndash Community news outlets

4 ndash Walking around neighborhood

2 ndash TV stations

1 ndash Civic Lab (TIF Illumination Project)

1 ndash 311 Website

1 ndash Aldermen Emails

Here are some specific neighborhood groups or news outlets (in no particular order)

Chicago Tribune

DNA Info

Everyblock

Gapers Block

Logan Square ListServ

Redeye

What information about a property is most useful to you when purchasing a home or other property Testers had a wide range of answers as to what property information was the most useful when

purchasing a homeproperty Some testers have never purchased a home before and only rent The

highest responses to this question were around price of the property and the property value Here is a

count of the number of times we heard a specific response

5 ndash Price

4 ndash Property value

3 ndash Close to public transit

3 ndash Neighborhood amenitiesresources (ex schools shops parks etc)

3 ndash Condition of property

2 ndash Location

2 ndash Size of property

2 ndash Property taxes

1 ndash Age of property

1 ndash Neighborhood safety

On a scale from 1 - 5 how important are these pieces of information to you when learning more about a property What would you care about

2

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Building amp Zoning information

5 Very Important 8 (1)

4 Important 31 (4)

3 Neutral 61 (8)

2 Slightly Important 0

1 Not Important 0

Property information

5 Very Important 69 (9)

4 Important 8 (1)

3 Neutral 23 (3)

2 Slightly Important 0

1 Not Important 0

Property tax Information

5 Very Important 69 (9)

4 Important 23 (3)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Neighborhood data

5 Very Important 46 (6)

4 Important 46 (6)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Permits at the address

5 Very Important 23 (3)

4 Important 31 (4)

3 Neutral 23 (3)

2 Slightly Important 23 (3)

1 Not Important 0

Violations at the address

5 Very Important 54 (7)

4 Important 38 (5)

3 Neutral 8 (1)

3

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 Slightly Important 0

1 Not Important 0

Historic resources nearby

5 Very Important 15 (2)

4 Important 31 (4)

3 Neutral 38 (5)

2 Slightly Important 8 (1)

1 Not Important 8 (1)

Permits nearby

5 Very Important 0

4 Important 23 (3)

3 Neutral 31 (4)

2 Slightly Important 31 (4)

1 Not Important 15 (2)

Part II Responses

Review the homepage What do you think this Web site does

When reviewing the homepage the majority of testers mentioned one of these three features or topics

map on the homepage permits and who they thought the target audience is for the website Here are

key responses

Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said

Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building

permits Going to the map is more interesting

Construction watcher (2) says ldquoThe map shows the details on the building tells you the

address I like that thatrsquos a good way to be nosy and see what people are doing to their houses

Itrsquos a cool website so farrdquo

Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble

understanding specifically what it is for I do like that it has the maps The map on the home

page showing recent permits is useful

Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage

Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a

specific location in the neighborhood shows whatrsquos aroundrdquo

4

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some

things our testers said

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything

feels more like an industry siterdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Explore the site Whats the first thing you do

When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of

13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address

while the rest of the testers did a variety of other first actions

4 ndash Viewed or Clicked on Map

3 ndash Typed in a Chicago Address

2 ndash Click Find Permits

1 ndash Other Clicked all permits list

1 ndash Other Clicked on new permit picture

1 ndash Other Looked at the key to see what information is available

1 ndash Other Recent New Construction Permit

0 ndash Click on Sign in Features

0 ndash Click Companies

0 ndash Click Activities

0 ndash Click About

Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked

using the map to find more information Other testers typed in an address that they were familiar with

such as their home address to see what information would show up Here are some responses from

testers about the first thing they did

Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the

individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos

easier to see and scroll down the listrdquo

Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to

get more information The icons make sense Explored permit detail page Wondering how far

back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined

Community Advocate (8) typed in an address because ldquoIts the first thing that came to

mind Im curious about what it will say about this place where I live what information it would

show for thisrdquo

5

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 2: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Part I Responses Are you interested in what is being built or torn down in your neighborhood

Yes 92 (12)

No 8 (1)

How do you find out about these changes in your neighborhood

6 ndash Community news outlets

4 ndash Walking around neighborhood

2 ndash TV stations

1 ndash Civic Lab (TIF Illumination Project)

1 ndash 311 Website

1 ndash Aldermen Emails

Here are some specific neighborhood groups or news outlets (in no particular order)

Chicago Tribune

DNA Info

Everyblock

Gapers Block

Logan Square ListServ

Redeye

What information about a property is most useful to you when purchasing a home or other property Testers had a wide range of answers as to what property information was the most useful when

purchasing a homeproperty Some testers have never purchased a home before and only rent The

highest responses to this question were around price of the property and the property value Here is a

count of the number of times we heard a specific response

5 ndash Price

4 ndash Property value

3 ndash Close to public transit

3 ndash Neighborhood amenitiesresources (ex schools shops parks etc)

3 ndash Condition of property

2 ndash Location

2 ndash Size of property

2 ndash Property taxes

1 ndash Age of property

1 ndash Neighborhood safety

On a scale from 1 - 5 how important are these pieces of information to you when learning more about a property What would you care about

2

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Building amp Zoning information

5 Very Important 8 (1)

4 Important 31 (4)

3 Neutral 61 (8)

2 Slightly Important 0

1 Not Important 0

Property information

5 Very Important 69 (9)

4 Important 8 (1)

3 Neutral 23 (3)

2 Slightly Important 0

1 Not Important 0

Property tax Information

5 Very Important 69 (9)

4 Important 23 (3)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Neighborhood data

5 Very Important 46 (6)

4 Important 46 (6)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Permits at the address

5 Very Important 23 (3)

4 Important 31 (4)

3 Neutral 23 (3)

2 Slightly Important 23 (3)

1 Not Important 0

Violations at the address

5 Very Important 54 (7)

4 Important 38 (5)

3 Neutral 8 (1)

3

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 Slightly Important 0

1 Not Important 0

Historic resources nearby

5 Very Important 15 (2)

4 Important 31 (4)

3 Neutral 38 (5)

2 Slightly Important 8 (1)

1 Not Important 8 (1)

Permits nearby

5 Very Important 0

4 Important 23 (3)

3 Neutral 31 (4)

2 Slightly Important 31 (4)

1 Not Important 15 (2)

Part II Responses

Review the homepage What do you think this Web site does

When reviewing the homepage the majority of testers mentioned one of these three features or topics

map on the homepage permits and who they thought the target audience is for the website Here are

key responses

Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said

Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building

permits Going to the map is more interesting

Construction watcher (2) says ldquoThe map shows the details on the building tells you the

address I like that thatrsquos a good way to be nosy and see what people are doing to their houses

Itrsquos a cool website so farrdquo

Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble

understanding specifically what it is for I do like that it has the maps The map on the home

page showing recent permits is useful

Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage

Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a

specific location in the neighborhood shows whatrsquos aroundrdquo

4

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some

things our testers said

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything

feels more like an industry siterdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Explore the site Whats the first thing you do

When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of

13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address

while the rest of the testers did a variety of other first actions

4 ndash Viewed or Clicked on Map

3 ndash Typed in a Chicago Address

2 ndash Click Find Permits

1 ndash Other Clicked all permits list

1 ndash Other Clicked on new permit picture

1 ndash Other Looked at the key to see what information is available

1 ndash Other Recent New Construction Permit

0 ndash Click on Sign in Features

0 ndash Click Companies

0 ndash Click Activities

0 ndash Click About

Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked

using the map to find more information Other testers typed in an address that they were familiar with

such as their home address to see what information would show up Here are some responses from

testers about the first thing they did

Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the

individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos

easier to see and scroll down the listrdquo

Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to

get more information The icons make sense Explored permit detail page Wondering how far

back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined

Community Advocate (8) typed in an address because ldquoIts the first thing that came to

mind Im curious about what it will say about this place where I live what information it would

show for thisrdquo

5

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Daniel X ONeil(773) 960shy6045doneilcctorg

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 3: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Building amp Zoning information

5 Very Important 8 (1)

4 Important 31 (4)

3 Neutral 61 (8)

2 Slightly Important 0

1 Not Important 0

Property information

5 Very Important 69 (9)

4 Important 8 (1)

3 Neutral 23 (3)

2 Slightly Important 0

1 Not Important 0

Property tax Information

5 Very Important 69 (9)

4 Important 23 (3)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Neighborhood data

5 Very Important 46 (6)

4 Important 46 (6)

3 Neutral 8 (1)

2 Slightly Important 0

1 Not Important 0

Permits at the address

5 Very Important 23 (3)

4 Important 31 (4)

3 Neutral 23 (3)

2 Slightly Important 23 (3)

1 Not Important 0

Violations at the address

5 Very Important 54 (7)

4 Important 38 (5)

3 Neutral 8 (1)

3

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 Slightly Important 0

1 Not Important 0

Historic resources nearby

5 Very Important 15 (2)

4 Important 31 (4)

3 Neutral 38 (5)

2 Slightly Important 8 (1)

1 Not Important 8 (1)

Permits nearby

5 Very Important 0

4 Important 23 (3)

3 Neutral 31 (4)

2 Slightly Important 31 (4)

1 Not Important 15 (2)

Part II Responses

Review the homepage What do you think this Web site does

When reviewing the homepage the majority of testers mentioned one of these three features or topics

map on the homepage permits and who they thought the target audience is for the website Here are

key responses

Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said

Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building

permits Going to the map is more interesting

Construction watcher (2) says ldquoThe map shows the details on the building tells you the

address I like that thatrsquos a good way to be nosy and see what people are doing to their houses

Itrsquos a cool website so farrdquo

Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble

understanding specifically what it is for I do like that it has the maps The map on the home

page showing recent permits is useful

Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage

Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a

specific location in the neighborhood shows whatrsquos aroundrdquo

4

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some

things our testers said

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything

feels more like an industry siterdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Explore the site Whats the first thing you do

When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of

13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address

while the rest of the testers did a variety of other first actions

4 ndash Viewed or Clicked on Map

3 ndash Typed in a Chicago Address

2 ndash Click Find Permits

1 ndash Other Clicked all permits list

1 ndash Other Clicked on new permit picture

1 ndash Other Looked at the key to see what information is available

1 ndash Other Recent New Construction Permit

0 ndash Click on Sign in Features

0 ndash Click Companies

0 ndash Click Activities

0 ndash Click About

Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked

using the map to find more information Other testers typed in an address that they were familiar with

such as their home address to see what information would show up Here are some responses from

testers about the first thing they did

Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the

individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos

easier to see and scroll down the listrdquo

Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to

get more information The icons make sense Explored permit detail page Wondering how far

back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined

Community Advocate (8) typed in an address because ldquoIts the first thing that came to

mind Im curious about what it will say about this place where I live what information it would

show for thisrdquo

5

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 4: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 Slightly Important 0

1 Not Important 0

Historic resources nearby

5 Very Important 15 (2)

4 Important 31 (4)

3 Neutral 38 (5)

2 Slightly Important 8 (1)

1 Not Important 8 (1)

Permits nearby

5 Very Important 0

4 Important 23 (3)

3 Neutral 31 (4)

2 Slightly Important 31 (4)

1 Not Important 15 (2)

Part II Responses

Review the homepage What do you think this Web site does

When reviewing the homepage the majority of testers mentioned one of these three features or topics

map on the homepage permits and who they thought the target audience is for the website Here are

key responses

Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said

Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building

permits Going to the map is more interesting

Construction watcher (2) says ldquoThe map shows the details on the building tells you the

address I like that thatrsquos a good way to be nosy and see what people are doing to their houses

Itrsquos a cool website so farrdquo

Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble

understanding specifically what it is for I do like that it has the maps The map on the home

page showing recent permits is useful

Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage

Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a

specific location in the neighborhood shows whatrsquos aroundrdquo

4

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some

things our testers said

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything

feels more like an industry siterdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Explore the site Whats the first thing you do

When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of

13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address

while the rest of the testers did a variety of other first actions

4 ndash Viewed or Clicked on Map

3 ndash Typed in a Chicago Address

2 ndash Click Find Permits

1 ndash Other Clicked all permits list

1 ndash Other Clicked on new permit picture

1 ndash Other Looked at the key to see what information is available

1 ndash Other Recent New Construction Permit

0 ndash Click on Sign in Features

0 ndash Click Companies

0 ndash Click Activities

0 ndash Click About

Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked

using the map to find more information Other testers typed in an address that they were familiar with

such as their home address to see what information would show up Here are some responses from

testers about the first thing they did

Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the

individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos

easier to see and scroll down the listrdquo

Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to

get more information The icons make sense Explored permit detail page Wondering how far

back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined

Community Advocate (8) typed in an address because ldquoIts the first thing that came to

mind Im curious about what it will say about this place where I live what information it would

show for thisrdquo

5

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 5: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some

things our testers said

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything

feels more like an industry siterdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Explore the site Whats the first thing you do

When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of

13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address

while the rest of the testers did a variety of other first actions

4 ndash Viewed or Clicked on Map

3 ndash Typed in a Chicago Address

2 ndash Click Find Permits

1 ndash Other Clicked all permits list

1 ndash Other Clicked on new permit picture

1 ndash Other Looked at the key to see what information is available

1 ndash Other Recent New Construction Permit

0 ndash Click on Sign in Features

0 ndash Click Companies

0 ndash Click Activities

0 ndash Click About

Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked

using the map to find more information Other testers typed in an address that they were familiar with

such as their home address to see what information would show up Here are some responses from

testers about the first thing they did

Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the

individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos

easier to see and scroll down the listrdquo

Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to

get more information The icons make sense Explored permit detail page Wondering how far

back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined

Community Advocate (8) typed in an address because ldquoIts the first thing that came to

mind Im curious about what it will say about this place where I live what information it would

show for thisrdquo

5

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 6: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn

The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching

for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a

result Out of the testers that were able to complete the search these were the top pieces of

information they found on the address snapshot page (number indicated number of testers who

mentioned these pieces of data)

6 ndash Demographics

3 ndash Aldermanwardcommunity information

3 ndash Property taxes

3 ndash Crime

3 ndash Permits

2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant

Construction watcher (2) also wasnrsquot sure what zoning district meant

Here are some other things testers told us

First time looker (9) was confused by the ad with the rental prices that was in the middle of the

page and did not realize that it was an ad at first

Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this

page and thought it would useful for Aldermen community leaders and contractors

What was the most useful information you found on this page Why

Here are the most useful pieces of information testers found on this page

3 ndash Neighborhood data

2 ndash Crime data

2 ndash Permit information

1 ndash Nearest Public Transit

1 ndash Map was most useful

1 ndash TIF information

1 ndash Property taxes

Here are a couple of responses from testers who had difficulty finding useful information on this page

Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting

to see nearby permitsrdquo

First time looker (8) says ldquoTheres zoning information here that tells me something But its

not useful to merdquo

What was the least useful information you found on this page Why

Here are the least useful pieces of information testers found on this page

2 ndash Zoning

6

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 7: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

2 ndash Population datademographics

1 ndash School information

1 ndash PINs

1 ndash Comments section

1 ndash Adjoining tracts

1 ndash Historic information

1 ndash Permit information

1 ndash Nearby info

6 testers said pieces of information was the least useful because they were not sure what it meant or

there was not enough data available Here are their responses

Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least

useful I dont see anything un-usefulrdquo

Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant

Community Advocate (5) explained that she was not sure how she would the adjoining

tracts information

Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt

useful because Im unsure what the neighborhood isrdquo

HomeSweet (11) says ldquoThe demographics because its not enough information It has a link

to go to the census But Id like to know averagerdquo

Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly

beacuse its not thererdquo

In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the

Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too

much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and

not in a way that makes it easy to read Its not immediately clear that the ad is an ad

2 other testers said they wanted different map views such as a 3-D perspective or street view

Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of

information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and

Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood

data Move those aboverdquo

Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot

page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring

Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that

7

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 8: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make

more sense to add different subtitles

Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the

address that they searched Another tester Architect Dropout (11) was very interested in learning

about what the building used to be For example if it was a gas station or a dry cleaner

Next under Find Permits choose in certain places amp boundaries Pick a place

such as a community or neighborhood area and tell us about your experience and

the information you learned

When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they

were looking at Here are some of the questions testers were asking

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

First time looker (9) asked what the purpose of permits were for and thought that permits

were only needed when opening a store

ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1

million and two down this one is $1 for electric wiring Maybe its just a placeholder and they

dont know what its going to costrdquo ndashCommunity Advocate (8)

ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)

2 out of 13 testers specifically mentioned that permits were not useful to them

In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)

both wanted to compare permit data between neighborhoods

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this

page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt

used it enough to make a decision - there is no information on a trial readily available no free content

on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago

Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo

How useful do you find this information

5 Very Useful 17 (2)

4 Useful 50 (6)

3 Neutral 8 (1)

2 Slightly Useful 25 (3)

1 Not Useful 0

8

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 9: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Next under Find Permits choose the map option and explore the map Tell us

about your experience and the information you learned

When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what

the circles with numbers indicated A couple of testers were not sure and assumed that the number

indicated the number of permits in the area Here are some other responses from testers

Chicago Explorer (10) thought that the two permits appearing in the South Loop were too

few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and

there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the

timeline was not very clear Hardest worker (4) was also not clear on the timeline of the

map

Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my

head of whats happening The first thing I looked at is replacing a wood porch Seeing it here

gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks

agorsquo makes it standout It gives me a good idea of whats going onrdquo

Did you find this information useful

Yes 83 (10)

No 17 (2)

Why or why not

Here are some responses from testers who said ldquoNordquo this information was not useful

Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo

Community advocate (8) had some issues finding the right place to type in a neighborhood

and where to input an address Also the list view of this (on Places) is a little lengthy

Here are a couple of responses from testers who said ldquoYesrdquo this information is useful

Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is

interesting If she was starting a business or looking for a property it would be useful but she

would be someone who would not look for the last 14 days

HomeSweet (12) says ldquoYes useful and fascinatingrdquo

Next explore the site and choose something that youre interested in learning about What did you choose

3 ndash Architects

2 ndash Demolition

1 ndash Resources

1 ndash History research

1 ndash Top Companies

1 ndash Permits

9

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 10: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

1 ndash Browses map

1 ndash New building information

Tell us why you chose what you did and about your experience

Here are some responses from our testers

Big on Community amp IT Field geekchic (3) wanted to see more information about Top

Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get

excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors

Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends

in Detroit and I read articles about that and demolition crews showing up and people there

squatting when the demolition crews Im curious how many buildings get destroyed and where

they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch

Some of these are pretty nicerdquo

Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and

fees It is understandable It gives you a list of assistance programs It actually tells you what the

permits are It is very useful ldquo

Do you like Chicago Cityscape

Yes 83 (10)

No 17 (2)

Would you use Chicago Cityscape in the future

Yes 83 (10)

No 17 (2)

In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape

Add more color and imagery

Make the font a little bigger

Add a legend to the map to describe icons

Ads can be invasive and sometimes do not look like ads

First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of

information - but if I just want to see something I want to see then probably not my first choicehellip I just

realized that the search bar is the most importantrdquo

10

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 11: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Audience Throughout the test testers made mention of the targeted audience and made commented how certain

features are more useful to some groups and not others Here are a few responses from our testers

when asked how to improve Chicago Cityscape

Community Advocate AL (5) asked who the audience was She also asked if this could be

used to find major developers

Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all

as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as

particularly useful for a homebuyer and thinks that it is more for professional purposes

Do you like CUTGroup Yes 100 (12)

No 0

Did you like this CUTGroup test

Yes 100 (12)

No 0

Anything else to add

Construction watcher (2) says ldquoI would like to see more tests in the future geared towards

issues for disabled people like apps that benefit people that are disabledrdquo

Community advocate (8) says ldquoLess applicable to day to day life compared to the transit

app I think I did one other with restaurant inspection results (that was interesting but I havent

used that at all)rdquo

Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo

11

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 12: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Results

Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their

neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this

type of information When learning about a property testers said that these are the most important

pieces of information property information tax information neighborhood data and violations at that

specific address

When testers were asked to search for an address in their neighborhood most of them searched for

their home addresses and called out these pieces of data on the Address Snapshot page

demographics Aldermenward information property taxes crimes and then permits While there was

not a one-sided response to the least useful information question a lot of testers had questions about

the data they were seeing on the pages Here are a couple of ways that testers would improve the

Address Snapshot page

Change up the design elements 5 out of 13 testers mentioned changing elements of the

color and design as ways to improve the Address Snapshot page HomeSweet (12) says

ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not

immediately clear that the ad is an ad

Highlight or change information structure 3 testers thought that information on the

pages should change and different pieces of information should be highlighted Testers also

mentioned that there was a lot of information on these pages and it would be better if they

were organized with better definitions and descriptions

When looking at the permit information testers had an easier time navigating the permit information on

the map versus the information listed on the community or neighborhood area Testers again had a lot

of questions about the data they were looking at here are some examples

ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)

ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)

ldquoWhats to be gained by showing the total estimated costs of the projects What does change

time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash

Construction Watcher (2)

83 of testers thought that the permit information was useful or interesting Two testers wanted to

compare permit data in their neighborhood to other neighborhoods

Chicago Explorer (10) thought that seeing the history of the neighborhood through

permits is interesting

12

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 13: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup 14 ndash Chicago Cityscape

In-person test on February 5 2015

Usability For the most part testers found it very easy to navigate the website There was some confusion when

ads had a light background and matched Chicago Cityscape In addition testers had questions about the

map icons and had questions about the data types or the timeline of what was being displayed

When first exploring the website most testers did not an overwhelmingly clear first step or action 4

out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an

address while the rest of the testers did a variety of other first actions Most importantly when testers

were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was

Audience Throughout the test testers mentioned useful and not useful information on every page and often

distinguished which information would be useful to one group but not to others As mentioned before

testers had questions about the audience ever since the start of the test

Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems

targeted to a businessrdquo

Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that

they thought this was a real estatehomebuyers website

Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the

Find Permits community or neighborhood pages First time looker (9) thought the paywall in the

description stifles here curiosity She hasnt used it enough to make a decision - there is no information

on a trial readily available no free content on the outset which turns her off because she doesnt even

know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me

but would if I were a mogulrdquo

Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and

permits and then provide a platform for residents to learn more about what is happening in their own

neighborhoods The best way that can happen is to continue to include definitions and descriptions of

terms so these topics become more accessible

It is also important to consider audience for this website and provide the proper pathways for

individuals to get the information that they need whether they are an involved community member

home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple

groups of people at the beginning (on the homepage) will give individuals the grounding to use the data

provided

13

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 14: CUTGroup 14 - Chicago Cityscape Final Report

Tester

1

Tester Profile (given by tester)

Home buyer

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

No

How do you find out about these changes in your neighborhood

Walking around

What information about a property is most useful to you when purchasing a home or other

property

The size of the apartment

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Very Important

Historic resources nearby Very Important

14

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 15: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Map of a certain area - looks like its showing construction permits for a specific location in the

neighborhood - shows whats around The tester first noticed the map and that it lists different permits

for different locations

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and

sewers (Clicked because it was highlighted on the map)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the

neighborhood) I googled my home address and I see a map of different buildings around it Its telling me

data about demographics in the neighborhood which I find interesting It shows where the schools train

stations are (which for me is very important) and also talks about crime (Pleased to know that theres

no crime in the area)

What was the most useful

information you found on

this page Why

The train station because I use

public transit

What was the least useful information you found on this

page Why

Schools - I wouldnt send kids to these schools

In what ways would you improve this Address Snapshot page

information about restaurants or entertainment - a link to be able to find laundromats

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

15

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 16: CUTGroup 14 - Chicago Cityscape Final Report

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The map shows Chicago and different suburbs with numbers - I assume the number are associated with

the number of permits in the area I can zoom in and see the number of permits requested in different

area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it

tells me whats going on For example a renovation

Did you find this

information useful

No

Why or why not

I dont really use this information when looking for a house

Next explore the site and choose something that youre interested in learning about

What did you choose

I chose architects

Tell us why you chose what you did and about your experience

Might be useful - They also tell me what people charge - which is useful

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

Its very basic - not too many colors I would prefer something more colorful to make the information

pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like

properties or Rentcom (Redfin does this too)

Do you like CUTGroup Did you like this CUTGroup test

16

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 17: CUTGroup 14 - Chicago Cityscape Final Report

Yes

Yes

Anything else to add

Pretty exciting

252015 44452 PM

17

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 18: CUTGroup 14 - Chicago Cityscape Final Report

Tester

2

Tester Profile (given by tester)

Construction watcher

Proctored by

Steven

What type of device are you using for this test

Dell laptop with ZoomText

Is this your normal device

that you use everyday

No

If not what is your primary device

iPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Walking around TV stations (ABC7)

What information about a property is most useful to you when purchasing a home or other

property

Whether its new or old the condition of the property I would like to have a home inspection and the

price and the location

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Important

Property tax Information Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Slightly important

18

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 19: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

This website is talking about building permits and things that have been done to the properties Its

asking you to put in an address The map shows the details on the building tells you the address I like

that thats a good way to be nosy and see what people are doing to their houses Its a cool website so

far

Explore the site Whats the first thing you do

Clicked All Permits List

Tell us more about the first thing you did

I would prefer to look at the individual list because the full-screen map didnt show any details on the

individual permits They dont give you any details about what youre going to find when you click on it

Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll

around so much to find something to click on Top 4 isnt very helpful to me it means what people

clicked on the most It should say most popular permit types if theyre the ones most frequently coming

in

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic

Resources Survey is The zoning info thats good there What does the zoning district mean There are

two different bullet points here that indicates two different sections Take the other dot out and make it

one section Or simply have an information thing to click to figure out what it means or put that

somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business

permit from September 2014 [Tester] was a little confused about the connection between the map and

the zoning information [The green Census tract overlay is hard to see]

What was the most useful

information you found on

this page Why

I think the maps most useful if

you know what box to click on

in the layers list

What was the least useful information you found on this

page Why

Zoning is a bit confuse but its not necessarily the least useful I dont

see anything unuseful

19

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 20: CUTGroup 14 - Chicago Cityscape Final Report

In what ways would you improve this Address Snapshot page

Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a

bold black line Research with eye doctors or someone who knows more about that what people who

are color blind can see

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen

The mouse pointer reappears when you hover on the Leaflet permit clusters

Did you find this

information useful

Yes

Why or why not

Except the issue described above

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the

total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what

their standing is in the community [The middle of the page which would be a login form is missing]

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

20

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 21: CUTGroup 14 - Chicago Cityscape Final Report

In what ways would you improve Chicago Cityscape

After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of

these databases all over the country Why not have one website that has all of this information in one

place Lets say I want to move to Florida and I type in that address and then I get all of the same

information Add a ticker to the top of the page What would I say Find some interesting information to

put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on

Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative

websites like SpotCrime Population is demographics might be clearer that this is a population chart

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I would like to see more tests in the future geared towards issues for disabled people like apps that can

benefit people that are disabled

252015 52908 PM

21

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 22: CUTGroup 14 - Chicago Cityscape Final Report

Tester

3

Tester Profile (given by tester)

Big on Community amp IT Field geekchic

Proctored by

Sonja Marziano

What type of device are you using for this test

HP probook Windows 7

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination

Project

What information about a property is most useful to you when purchasing a home or other

property

Property value good education in area access to public transit access to marketplaces

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

22

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 23: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe

directions Posts (permits) to give information from different homes in different wards This is pretty

awesome Easy to understand Buttons are big More detail with construction -- thinking about

commuting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Wanted to check the map drawn to that Chose the warning sign because human nature - provided

demolition information Box was locked behind the key Wanted to explore the map The permit post

looked almost like an ad Interested in the satellite feed Explored the map and was interested in

OpenStreetMap clicked that More color coding diagram Chose full-screen map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Home address - saw his house Property tax info stood out Likes the neighborhood data especially if

you are moving Parcels notices the census tracts layers but could not see where the boundaries

History of the population change - Wow - only looked at demographics and went to the census

reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and

other community leaders Sees the use for contractors Notices the demolition permit which was part of

the school nearby

What was the most useful

information you found on

this page Why

Taxes and neighborhood data

What was the least useful information you found on this

page Why

PINs - wasnt sure what this meant

In what ways would you improve this Address Snapshot page

Design - would want more pop-up window to get more information Tabs to take to you each of the

sections of the Address Snapshot pages instead of the ads Wants to be able to go to more

importantinteresting parts Different background -- something more dynamic Better placement of the

23

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 24: CUTGroup 14 - Chicago Cityscape Final Report

ads felt like one was just in the middle

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Went to the full-screen map after looking at the map on the homepage (second thing) Checked and

unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight

train tracking associated with construction (with directions)

Did you find this

information useful

Yes

Why or why not

Next explore the site and choose something that youre interested in learning about

What did you choose

Top Companies

Tell us why you chose what you did and about your experience

Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then

you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --

agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

24

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 25: CUTGroup 14 - Chicago Cityscape Final Report

Impressed by the website to learn more about Chicago Promote to get to know your city Checked

out the About Hot button topics and links to go to to make sure people see certain sites New articles

from newsletter Font a little bigger

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup

profile

252015 53359 PM

25

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 26: CUTGroup 14 - Chicago Cityscape Final Report

Tester

4

Tester Profile (given by tester)

hardest worker

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440 laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

Smartphone Android

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

2 - 3 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Local news Redeye 311 website

What information about a property is most useful to you when purchasing a home or other

property

previous owner What is the property actually worth

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Very Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Neutral

Violations at the address Neutral

Historic resources nearby Important

26

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 27: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like

that it has the maps The map on the home page showing recent permits is useful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Draw custom place under permits - Companies places

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building

improvements The ward community etc information is useful

What was the most useful

information you found on

this page Why

Neighborhood Data It is not

readily available

What was the least useful information you found on this

page Why

The comments section

In what ways would you improve this Address Snapshot page

Add Ground view (Google Street View)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

How useful do you find this information

27

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 28: CUTGroup 14 - Chicago Cityscape Final Report

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

It is showing everything that was listed but now on the map The options could be more specific Days

for what - What does the days drop down mean Last 14 days

Did you find this

information useful

Yes

Why or why not

It is quick and accessible It gives you the specific information you

need

Next explore the site and choose something that youre interested in learning about

What did you choose

Resources

Tell us why you chose what you did and about your experience

It tells you about the types of permits and fees It is understandable It gives you a list of assistance

programs It actually tells you what the permits are It is very useful

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Be able to see the contractor reviews without logging in Make all the features accessible without logging

in Have pictures with the building permits table Make the contractors list more specific (by area) The

website is a little plain It could be more decorative It would nice if there was a link for information to

get a permit or request a demolition You cant access the services that it tells you about

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

28

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 29: CUTGroup 14 - Chicago Cityscape Final Report

It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there

It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have

all this information

252015 53446 PM

29

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 30: CUTGroup 14 - Chicago Cityscape Final Report

Tester

5

Tester Profile (given by tester)

Community Advocate

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)

What information about a property is most useful to you when purchasing a home or other

property

The value of the property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Important

30

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 31: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson

a map

Explore the site Whats the first thing you do

Looking at the key to see what info is available what can it tell me

Tell us more about the first thing you did

Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats

there This site seems more for people who are developers owners If I was purchasing I would know

what these things would need

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Tester tried to enter an inexact address - though you could do an approx address Wow It has all the

information for my building - Zoning information doesnt have property tax information - no permits

found here No violations Tester found 107 violations According to the census we have the

demographics

What was the most useful

information you found on

this page Why

Its more useful to know that

its a TIF area I assuming zoning

helps that happen - and it has a

whole thing thats just zoning

What was the least useful information you found on this

page Why

The adjoining tracks - I dont know how I would use that

In what ways would you improve this Address Snapshot page

Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in

satellite it is 3D Theres something about seeing something in real life that helps me get my

orientation)

Next under Find Permits choose in certain places amp boundaries

31

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 32: CUTGroup 14 - Chicago Cityscape Final Report

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Well its just giving me whats in the Chicagoland area and I can see right away where theyre building

the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of

permit Oh and itll give you the building names Several ways to look at this Clicked to see new

construction This seems pretty real time

Did you find this

information useful

Yes

Why or why not

If I were a builder

Next explore the site and choose something that youre interested in learning about

What did you choose

How do I find out about more history research

Tell us why you chose what you did and about your experience

I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison

charts architects

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little

bit She asked who the audience was Could we go on this and go downtown and find major developers

32

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 33: CUTGroup 14 - Chicago Cityscape Final Report

They like that it has companies Wanted to cross reference election donations (In particular the Virgin

Hotel)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Something else we tested was more funds

252015 55330 PM

33

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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68

Daniel X ONeil(773) 960shy6045doneilcctorg

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 34: CUTGroup 14 - Chicago Cityscape Final Report

Tester

6

Tester Profile (given by tester)

Non-Profit Pro

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Hyperlocal newspapers community groups

What information about a property is most useful to you when purchasing a home or other

property

Proximity to public transportation home value

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Very Important

Violations at the address Very Important

Historic resources nearby Neutral

34

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 35: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Gives me a sense of the neighborhood lets me search for a property I might be interested in buying

gives me a full pic of whats going on there

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I checked to see if I could find my house and I couldnt so I figured that Id just browse

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at

neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The

LoopRiver North) I looked up my building and it gives me my alderman demographics of the

neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something

What was the most useful

information you found on

this page Why

The crime map is interesting -

its good to know that there

are no violations

What was the least useful information you found on this

page Why

Populatin wasnt useful because Im unsure what the neighborhood is

In what ways would you improve this Address Snapshot page

Id want violations to pop up first - have a learn moremore resources button Id want that to show up

first

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

35

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 36: CUTGroup 14 - Chicago Cityscape Final Report

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I keep forgetting that this is just permits If I was one of those people who called my alderman to fix

things I could see if there was progress So I guess new construction needs a permit - I can see what

new buildings are going in the neighborhood I dont know what a PIN is

Did you find this

information useful

Yes

Why or why not

Its certainly interesting - its defn intereting to see what types of new

buildings people are looking at

Next explore the site and choose something that youre interested in learning about

What did you choose

Looking at an address on Hamlin that was coded as a demoliation

Tell us why you chose what you did and about your experience

When she clicked the demolition - She saw that it was a nice house - wondering why its got so many

permits - why its being demod Ah she sees that the permit was for new constructin - but they have to

knock it down first Didnt realize the ads were ads at first

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I defn will We decided that we were going to look on Craigslist to find houses and this will let us get

some information in homes being sold by owners - sometimes its hard to get the story out of them

And its kinda fascinating to see new neighborhood

Do you like CUTGroup Did you like this CUTGroup test

36

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 37: CUTGroup 14 - Chicago Cityscape Final Report

Yes

Yes

Anything else to add

Works for a non-profit that has a website its interesting to learn how CUTgroup is done

252015 61849 PM

37

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 38: CUTGroup 14 - Chicago Cityscape Final Report

Tester

7

Tester Profile (given by tester)

iggys mom

Proctored by

Josh Kalov

What type of device are you using for this test

Dell e6440

Is this your normal device

that you use everyday

No

If not what is your primary device

windows laptop iphone

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

1 - 2 hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Reading Logan Square list serv DNA Info

What information about a property is most useful to you when purchasing a home or other

property

Havent purchased before so not sure Previous purchase price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Neutral

Permits at the address Neutral

Violations at the address Important

Historic resources nearby Neutral

38

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 39: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

I always go to the map first Shows information on building permits Going to the map is more

interesting

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Navigated around the map on the home page It is easy to click on a point to get more information The

icons make sense Explored permit detail page Wondering how far back map on home page goes (what

is the definition of recent)

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when

they got it

What was the most useful

information you found on

this page Why

Finding the permit information

and getting permit details

Finding the PIN number

What was the least useful information you found on this

page Why

historic info is interesting but maybe not useful

In what ways would you improve this Address Snapshot page

I dont know what historic resources mean The most recent permits are more interesting than the map

and neighborhood data Move above those Nice having the alderman information

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

39

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 40: CUTGroup 14 - Chicago Cityscape Final Report

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the

options to change time frame

Did you find this

information useful

Yes

Why or why not

The ability to specify time frame

Next explore the site and choose something that youre interested in learning about

What did you choose

Permits Dashboard charts Year in Review

Tell us why you chose what you did and about your experience

Pages were not useful to me but might be for contractors or other people

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

The changes on the address snapshot page (moving permits above map and neighborhood data)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Site seems very usable

40

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Daniel X ONeil(773) 960shy6045doneilcctorg

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 41: CUTGroup 14 - Chicago Cityscape Final Report

252015 63301 PM

41

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 42: CUTGroup 14 - Chicago Cityscape Final Report

Tester

8

Tester Profile (given by tester)

Community advocate AL

Proctored by

Steven Vance

What type of device are you using for this test

Dell (with ZoomText turned off)

Is this your normal device

that you use everyday

No

If not what is your primary device

Laptop at home desktop at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting

theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the

Chamber of Commerce websites or anything like that

What information about a property is most useful to you when purchasing a home or other

property

Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility

Cool things to do (bars) rentcost

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Important

Violations at the address Very Important

42

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 43: CUTGroup 14 - Chicago Cityscape Final Report

Historic resources nearby Important

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give

me a bunch of information about that address and the area (or maybe just that particular building but it

talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is

for houses or living spaces or just commercial

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

Its the first thing that came to mind Im curious about what it will say about this place where I live what

information it would show for this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Shows me a picture that I know is correct because thats what it is Its showing me the ward

neighborhood community area points it out on a map Its an interesting looking map [When prompted

he identified them as parcels] Got neighborhood data got property tax info Ive never paid property

tax their property tax bill is the first column there Im not sure what the assessment means Is that the

land or the building because I think it would be worth a lot more than that Its a fairly big building I

dont know what historic resources means I guess some buildings that are listed as having some historic

significance Theres a bunch of Ukrainian churches nearby

What was the most useful

information you found on

this page Why

Assessments and property

taxes would be important if I

were to live in this

neighborhood I would want to

know how much property

taxes Rent would be great

because it eats up 20-50 of

What was the least useful information you found on this

page Why

The permits stuff is kind of dry information Upgrade balcony Not

too necessary for me to know that

43

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

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Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

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Page 44: CUTGroup 14 - Chicago Cityscape Final Report

peoples income

In what ways would you improve this Address Snapshot page

Schools Ah its there I didnt look too closely there I see that these are schools where theyre

guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school

means All of this is cryptic

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Switched the map to the Building Names layer just curious what would happen if I did that Dig into the

Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building

Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)

map object that has a building label [He clicked on the permit and it told him the building name was

Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it

depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching

for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a

Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent

to click on the Find button) The map loaded Lincoln Park but failed to recenter the map

Did you find this

information useful

No

Why or why not

There was some issues finding the right place to type in a

neighborhood and where to input an address The list view of this (on

Places) is a little lengthy

Next explore the site and choose something that youre interested in learning about

What did you choose

Demolitions Tracker

44

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 45: CUTGroup 14 - Chicago Cityscape Final Report

Tell us why you chose what you did and about your experience

Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews

showing up and people there squatting when the demolition crews Im curious how many buildings get

destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a

nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I think its cool pretty interesting it would be more applicable er worthwhile for developers and

homeowners people moving less familiar with the city Fortunately my roommates did the leg work

finding this place we have a really cool landlord Moving sucks so you dont want to deal with that

Maybe down the line at some point I personally have no idea how good a school is That one that I walk

by a million times I dont know anything about it

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Less applicable to day to day life compared to the transit app I think I did one other with restaurant

inspection results (that was interesting but I havent used that at all)

252015 63416 PM

45

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 46: CUTGroup 14 - Chicago Cityscape Final Report

Tester

9

Tester Profile (given by tester)

First time looker

Proctored by

Christopher Whitaker

What type of device are you using for this test

Laptop

Is this your normal device

that you use everyday

Yes

If not what is your primary device

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

A lot of new restaurants coming in - maybe the grocery stores

What information about a property is most useful to you when purchasing a home or other

property

The price

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Neutral

Violations at the address Very Important

Historic resources nearby Not at all important

46

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 47: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Slightly important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

For me I think its a map for looking for an address Notices the map first The map is very good here I

think that the picture is maybe should be bigger than the map - otherwise Im looking for some

directions website (Navigation website)

Explore the site Whats the first thing you do

Clicked on new permit picture

Tell us more about the first thing you did

Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK

ITS PART OF THE SITE) Theres not really any information I can see here The address that was

returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south

loop)

What was the most useful

information you found on

this page Why

Theres zoning information

here that tells me something

But its not useful to me

What was the least useful information you found on this

page Why

Not sure

In what ways would you improve this Address Snapshot page

List some more information here (Tester sees the neighborhood information) - I would like to know

the property information tax info neighborhood data

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

47

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 48: CUTGroup 14 - Chicago Cityscape Final Report

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

How useful do you find this information

2 - Slightly Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

I think I like this better Because I can see clearly where Im going to purchase and it means more to me

I think I can see the transportation (Transport to work and school is big)

Did you find this

information useful

Yes

Why or why not

More clear to me - more logic I think If I see the place first I dont

know where it is The address number doesnt give me that

impression

Next explore the site and choose something that youre interested in learning about

What did you choose

Im wondering why the picture is changing

Tell us why you chose what you did and about your experience

Its kinda weird the pictures keep changing (The one showing the latest permit)

OVERALL REVIEW Do you like Chicago

Cityscape

No

Would you use Chicago Cityscape in the future

No

In what ways would you improve Chicago Cityscape

I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a

lot of words to read It might be useful because theres a lot of information - but if I just want to see

something I want to see then probably not my first choice Id still take a look (For the home we use

Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for

what I want to purchase So I think the picinformation drags too much of my attention Although I like

the map same thing I just realized that the search bar is the most important

48

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 49: CUTGroup 14 - Chicago Cityscape Final Report

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

I think this website I need more time to explore It looks good for now - like the map the most But I

think the map is kinda too big for the first page Because its a home purchasing website Ill just type the

address where i want to buy I

252015 71125 PM

49

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 50: CUTGroup 14 - Chicago Cityscape Final Report

Tester

10

Tester Profile (given by tester)

Chicago Explorer

Proctored by

Daniel Ronan

What type of device are you using for this test

Dell Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iphone5 MacBook Pro at home

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info

Chicago

What information about a property is most useful to you when purchasing a home or other

property

Assuming location is first then price condition of property

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Very Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Very Important

Historic resources nearby Neutral

50

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

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67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 51: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer

targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an

industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I

can get more information as a member seems like it - access to more data Announces more permits

that are entered

Explore the site Whats the first thing you do

Recent New Construction Permit Search is also very prominent

Tell us more about the first thing you did

Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this

part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it

looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in

West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to

be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info

- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The

pin on the map is not quite accurate but it says that the location is approximate

What was the most useful

information you found on

this page Why

The neighborhood data is

probably the most valuable

demographics schools

What was the least useful information you found on this

page Why

A lot of nearby information if I was looking for one address doesnt

think at all of the permits nearby would be that helpful information

balance seems off with this address and nearby permits

In what ways would you improve this Address Snapshot page

Headlines - Building information headline could encompass all the info on the page so it would be wise

to change this title There could be a more specific label such as Historic and Zoning information

51

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

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Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

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CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 52: CUTGroup 14 - Chicago Cityscape Final Report

Disappointed there was no historic resources survey information so that surprised me the fact that

there is none seems weird

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

How useful do you find this information

5 - Very Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

First impression circles with the number of properties reminds me of (a apartment searching app)

Shows here the number of properties by area The thing she is not quite sure about is why there are

two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few

There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days

- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at

When she tried to search from 2004 it crashed it She doesnt know how many permit type there are

or what top 4 permit types means If I was looking for a home I would definitely look for the last 14

days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a

story

Did you find this

information useful

Yes

Why or why not

Yes seeing the history of the neighborhood through permits is

interesting she thinks she could explore if she was starting a business

or looking for a property it would be useful I would be someone

who would not look for the last 14 days

Next explore the site and choose something that youre interested in learning about

What did you choose

New two story climbing wall [ADDRESS REMOVED]

Tell us why you chose what you did and about your experience

52

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 53: CUTGroup 14 - Chicago Cityscape Final Report

Caught her attention because it had a light blue pin Something that is slightly unusual - a two story

climbing activity

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

It seems very oriented to construction information not at all as marketable as sites such as Apartment

Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home

buying everyday Someone as interested in Chicago might like this more if it was more marketed to

them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup

Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is

getting people from the neighborhoods and not asking them to come to the Loop Become a member

and monitor building permits and violations for your clients - seems very corporate and not at all

accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is

more for professional purposes especially since they are from groups not individuals such as

homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken

as not an ad

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Wonders whether the test would be better targeted to respondents using a scenario-based track and

what they are trying to find Home business siting construction company builder etc

252015 72207 PM

53

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 54: CUTGroup 14 - Chicago Cityscape Final Report

Tester

11

Tester Profile (given by tester)

Architect Dropout

Proctored by

Sonja Marziano

What type of device are you using for this test

iPad

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhone pc laptop at home and work

What browser are you using right now

Safari

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps

What information about a property is most useful to you when purchasing a home or other

property

Location access to transit and sidewalks

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Neutral

Property tax Information Very Important

Neighborhood data Very Important

Permits at the address Important

Violations at the address Important

Historic resources nearby Neutral

54

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 55: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post

Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile

images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping

drawing custom place

Explore the site Whats the first thing you do

Viewed or Clicked on Map

Tell us more about the first thing you did

Clicked on map images (set up as tiles) could not interact with the map

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

Searched for address tries to pre-populate with option but cannot access those options 915 W

Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is

similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking

which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title

gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling

below the map Top left frame is start gt moves right on the top navigator Jump to screen reader

users SR tag JAWS provides options to bypass or jump to certain sections of the site

What was the most useful

information you found on

this page Why

NA

What was the least useful information you found on this

page Why

NA

In what ways would you improve this Address Snapshot page

Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used

for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog

parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk

score

55

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

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66

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Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

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69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 56: CUTGroup 14 - Chicago Cityscape Final Report

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared

which uses FourSquare data

Did you find this

information useful

No

Why or why not

NA

Next explore the site and choose something that youre interested in learning about

What did you choose

NA

Tell us why you chose what you did and about your experience

NA

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

NA

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

56

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 57: CUTGroup 14 - Chicago Cityscape Final Report

Anything else to add

Maureen will be using her JAWS system and filling out the rest of the test at home

252015 72602 PM

57

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 58: CUTGroup 14 - Chicago Cityscape Final Report

Tester

12

Tester Profile (given by tester)

HomeSweet

Proctored by

Daniel X ONeil

What type of device are you using for this test

Dell Latitude E6440

Is this your normal device

that you use everyday

No

If not what is your primary device

Desktop computer at work

What browser are you using right now

Firefox

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

By walking or riding around the neighborhood and seeing them

What information about a property is most useful to you when purchasing a home or other

property

Price number of bedrooms condition of the home property tax photographs of interior and exterior--

as many as possible

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Neutral

Property information Very Important

Property tax Information Important

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Important

58

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 59: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Not at all important

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like its some sort of real estate website But it is more specific because its going to tell me

about the building and the location As a renter this is very important to me to see as a potential rental

space I see they have school information In Chicago I dont see that as reliable On real estate sites it

is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN

search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and

teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a

neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a

legend In the right hands this can be more and more useful Community organizers and people looking

to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats

delightful

Explore the site Whats the first thing you do

Click Find Permits

Tell us more about the first thing you did

Oh and I can look at whos doing what These are from all over the city If I were more

knowledgable I could use this

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a

lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab

Checked on school Checked the info it comported with her knowledge Feels better when the crime is

in someones home

What was the most useful

information you found on

this page Why

The crime info was quite useful

because its interesting I can

use this to show my kid

What was the least useful information you found on this

page Why

The demographics because its not enough information It has a link

to go to the census But Id like to know average incon

In what ways would you improve this Address Snapshot page

59

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 60: CUTGroup 14 - Chicago Cityscape Final Report

Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks

indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights

Violations at this address How did I miss this She does not make comments but other people do

Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it

easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier

to read

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

How useful do you find this information

3 - Neutral

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks

downtown Lots more detail but I dont know what they mean Much more focused on the icons and

not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on

the map and says she can do all sorts of stuff

Did you find this

information useful

Yes

Why or why not

Yes useful and fascinating

Next explore the site and choose something that youre interested in learning about

What did you choose

Stays on the map and scrolls south

Tell us why you chose what you did and about your experience

Found the house where her mother was born

OVERALL REVIEW Do you like Chicago

Cityscape

Would you use Chicago Cityscape in the future

60

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 61: CUTGroup 14 - Chicago Cityscape Final Report

Yes

Yes

In what ways would you improve Chicago Cityscape

Maybe they need to put a legend with all these little icons for less sophisticated users like me

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Its exciting to see stuff like this

252015 73202 PM

61

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 62: CUTGroup 14 - Chicago Cityscape Final Report

Tester

13

Tester Profile (given by tester)

Recurring Student

Proctored by

Christopher Whitaker

What type of device are you using for this test

PC Laptop

Is this your normal device

that you use everyday

No

If not what is your primary device

iPhoneiPad

What browser are you using right now

Chrome

How much time do you spend on the Internet a day

3 or more hours

Are you interested in what is being built or torn down in your neighborhood

Yes

How do you find out about these changes in your neighborhood

Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you

hear things

What information about a property is most useful to you when purchasing a home or other

property

Utilities and what the average is - is rent including - history of whats happened for the past ten years

(roofs piping electric major issues) Like a complete diagnostic

What information about a property is most useful to you when purchasing a home or other

property

Building amp Zoning information Important

Property information Neutral

Property tax Information Neutral

Neighborhood data Important

Permits at the address Slightly important

Violations at the address Important

Historic resources nearby Very Important

62

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 63: CUTGroup 14 - Chicago Cityscape Final Report

Permits nearby Neutral

WEBSITE REVIEW

Review the homepage What do you think this Web site does

It looks like a place to enter in an address and see an image of the building a brief description and

basics about the community - and also the more political information (like which ward) Throws up a

map - looks like its annotated with constructions

Explore the site Whats the first thing you do

Typed in a Chicago Address

Tell us more about the first thing you did

I entered my own address and it didnt find my address in historical data gives me zone information

light manufacturing Its actually showing the lot next door They just finished construction The area

used to be manufacturing

Next search for an address in your neighborhood that you might be interested in learning

more about Tell us about your experience and the information you found out

What address did you search for and what did you learn

My home address

What was the most useful

information you found on

this page Why

It didnt show any useful info on

my building but interesting to

see nearby permits

What was the least useful information you found on this

page Why

Its kinda difficult - the zoning info is least useful mostly beacuse its

not there

In what ways would you improve this Address Snapshot page

I love historic building and know the history of our building - would like to have seen that Its really

cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what

the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at

2007)

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell us about your experience

63

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 64: CUTGroup 14 - Chicago Cityscape Final Report

and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

How useful do you find this information

4 - Useful

Next under Find Permits choose the map option and explore the map Tell us about

your experience and the information you learned

She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me

a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch

Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two

weeks ago makes it standout It gives me a good idea of whats going on

Did you find this

information useful

Yes

Why or why not

I can see myself looking at this to see if something was issued (nearby

construction)

Next explore the site and choose something that youre interested in learning about

What did you choose

Architects

Tell us why you chose what you did and about your experience

I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by

estimated construction costs for the year which is kinda interesting because it shows the one we may be

hearing about the most My sister in law is an architect

OVERALL REVIEW Do you like Chicago

Cityscape

Yes

Would you use Chicago Cityscape in the future

Yes

In what ways would you improve Chicago Cityscape

I liked the history information - like landmarks Id want to see some of that in here I find it really

interesting - and I think its important For example Why is this name super-popular (One of the first

64

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 65: CUTGroup 14 - Chicago Cityscape Final Report

people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our

building now that area is so built up and different) The schools expanding (Greektown)

Do you like CUTGroup

Yes

Did you like this CUTGroup test

Yes

Anything else to add

Nope

252015 73412 PM

65

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 66: CUTGroup 14 - Chicago Cityscape Final Report

Make $20 for a test of a building projects website

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website

This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards

Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form

We are planning to be in the Logan Square neighborhood for this test

We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago

Thanks for being a member of the CUTGroup As usual call or write with questions

Remember if you want to be a part of this test please complete this form

shyshy

Daniel X ONeil(773) 960shy6045

Subscribe Share Past Issues Translate

66

doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

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0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 67: CUTGroup 14 - Chicago Cityscape Final Report

doneilcctorg

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Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

67

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 68: CUTGroup 14 - Chicago Cityscape Final Report

Let us know when you could join us on Thursday for this test

Hi ltltFirst Namegtgt

Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details

Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave

If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card

There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test

If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think

Remember use this form to tell us about your availability

Thanks for being a member of the CUTGroup

shyshy

Subscribe Share Past Issues Translate

68

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 69: CUTGroup 14 - Chicago Cityscape Final Report

Daniel X ONeil(773) 960shy6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

69

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 70: CUTGroup 14 - Chicago Cityscape Final Report

Thanks for being willing to help out

Hi ltltFirst Namegtgt

I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test

We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data

Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things

Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy

Daniel X ONeil(773) 960shy6045doneilcctorg

Subscribe Share Past Issues Translate

70

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

0 0 0

71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 71: CUTGroup 14 - Chicago Cityscape Final Report

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71

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 72: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

First Last

Name

Email

Give yourself a tester profile

Proctored by

What type of device are you using for this test

Yes

No

Is this your normal device that you use everyday

If not what is your primary device

Firefox

Safari

Internet Explorer

Chrome

Other

What browser are you using right now

Less than an hour

1 - 2 hours

2 - 3 hours

How much time do you spend on the internet a day

72

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 73: CUTGroup 14 - Chicago Cityscape Final Report

Website reviewLets review the website

3 or more hours

Yes

No

Are you interested in what is being built or torn down in yourneighborhood

How do you find out about these changes in your neighborhood

What information about a property is most useful to you whenpurchasing a home or other property

On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about

Not at allimportant

Slightlyimportant

Neutral ImportantVery

Important

Building amp Zoning information1 2 3 4 5

Property information1 2 3 4 5

Property tax Information1 2 3 4 5

Neighborhood data1 2 3 4 5

Permits at the address1 2 3 4 5

Violations at the address1 2 3 4 5

Historic resources nearby1 2 3 4 5

Permits nearby1 2 3 4 5

Review the homepage What do you think this Web site does

73

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 74: CUTGroup 14 - Chicago Cityscape Final Report

Typed in a Chicago Address

Click Activities

Viewed or Clicked on Map

Click About

Click on Sign in Features

Click Find Permits

Click Companies

Other

Explore the site Whats the first thing you do

Tell us more about the first thing you did

Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out

What address did you search for and what did you learn

What was the most useful information you found on this page Why

74

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 75: CUTGroup 14 - Chicago Cityscape Final Report

What was the least useful information you found on this page Why

In what ways would you improve this Address Snapshot page

Next under Find Permits choose in certain places amp boundaries

Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned

5 - Very Useful

4 - Useful

3 - Neutral

2 - Slightly Useful

1 - Not at all useful

How useful do you find this information

Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned

Yes

No

Did you find this information useful

75

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 76: CUTGroup 14 - Chicago Cityscape Final Report

Overall Review

Overall review of the CUTGroup experience

Why or why not

Next explore the site and choose something that youre interested inlearning about What did you choose

Tell us why you chose what you did and about your experience

Yes

No

Do you like Chicago Cityscape

Yes

No

Would you use Chicago Cityscape in the future

In what ways would you improve Chicago Cityscape

Yes

No

Do you like CUTGroup

Yes

No

Did you like this CUTGroup test

76

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 77: CUTGroup 14 - Chicago Cityscape Final Report

Anything else to add

77

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape
Page 78: CUTGroup 14 - Chicago Cityscape Final Report

CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test

Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain

Email

Yes

No

Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM

Yes

No

Are you 18 years old or older

Yes

No

Are you currently renting your home

Yes

No

Do you plan to buy a home in Chicago within the next year

5 - Very Involved

4 - Involved

3 - Neutral

2 - Slightly invovled

1 - Not at all involved

How involved are you in your neighborhood or community you live in

Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to

Check to make sure this is the same

email address that you used to sign

up for the CUTGroup

78

  • CUTGroup-14-Chicago-Cityscape-Results
  • CUTGroup-14-Chicago-Cityscape-Responsesdocx
  • New CUTGroup Opportunity_ Test a Building Projects Website
  • Details for next CUTGroup Test of a Building Projects Website
  • Update on the Next CUTGroup Test of a Building Projects Website
  • Questions-CUTGroup-14-Chicago-Cityscape
  • Screening-CUTGroup-14-Chicago-Cityscape