CuteLoop - An Approach for Networked Devices Enabled...

CuteLoop - An Approach for Networked Devices Enabled Intelligence

ETSI M2M Workshop

Sophia-Antipolis

20th of October 2010

CuteLoop – Customer in the Loop

� Using Networked Devices enabled Intelligence for Proactive Customers Integration as Drivers of the Integrated Enterprise

� FP 7 ICT STREP project - Objective ICT-2007-1.3: ICT in support of the networked enterprise

� Nine partners from six European Countries:– ATB Institut für Angewandte Systemtechnik Bremen Gm bH

Bremen– Rheinische Friedrich-Wilhelms-Universität Bonn, Germany

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– Rheinische Friedrich-Wilhelms-Universität Bonn, Germany– Instituto de Desenvolvimento de Novas Tecnologias Lisbon, Portugal – Open Group Reading, UK – European Telecommunications Standards Institute Sophia-Antipolis,

France – TraceTracker Heddesheim, Germany – EuroTeleServ a.s.b.l. Luxembourg – Euro Pool System International B.V. Leidschendam, The Netherlands – Confédération de l’Artisanat et des Petites Entreprises du Bâtiment

Paris, France

Project Motivation (1)

The objective of CuteLoop is to explore the fundamental problem:

How networked devices can be used to facilitate the decentralised interaction

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to facilitate the decentralised interactionof an integrated enterprise?


Background:� “The emerging globally integrated enterprise is a company that fashions its strategy,

its management, and its operations in pursuit of a new goal: the integration of production and value delivery worldwide .” [Samuel J. Palmisano, IBM CEO; The Globally Integrated Enterprise. Foreign Affairs, Volume 85 No. 3, pp. 127-136; May/June 2006.]

� The food chain is set up globally , also challenging new requirements like carbon footprint/food miles, tracking and tracing (Regulation (EC) No 178/2002), eco labels, specifically requiring new approaches to e.g.

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– efficiently and effectively assure food safety - In the U.S. for instance, food-borne pathogens are estimated to cause 76 million illnesses and 5,000 deaths each year [‘99] and societal costs are estimated between $2.9 and $6.7 billion per year [‘96] [CERP-IoT SRA ‘09].

– avoid sales losses due to empty shelves – estimate of 3,9 % of sales worldwide [Retail Out of Stocks. Technical report, 2002].

� The craftsman business is aiming at the provision of ne w services for customers like preventive maintenance, identification of harmful products, supporting Energy Performance of Buildings Directive (2002/91/EG), while craftsmen are in the position to

– disburden their customers (home owner/ tenants) from additional efforts as an integrated service at a reasonable price, and

– bridge the gap between global manufacturers, national/international regulators and their customers.


� Current Situation:

– Directed forwarding of product information over several steps in a complex chain (e.g. recall of products, quality certificates, laboratory results, maintenance experience) after products left suppliers nearly impossible or requires too long time.

– Access to product information located in earlier st eps in the chain requires central look-up services to identify the source.

– Acquiring product related information in process speed (e.g. delivery to/from a

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– Acquiring product related information in process speed (e.g. delivery to/from a warehouse) and on case level requires expensive installations & additional time.

– Current responsibility for monitoring is related to actors not products.

– The product is not aware about it’s conditions, process and ambience.

– Access to information requires agreed interfaces and predefined functionality at each node.

– Fixed costs for realising current solutions are relatively high (e.g. smart houses, RFID enabled lorry, integration of different ERP systems).

– High concerns related to Privacy – low willingness to exchange valuable information.


� Focusing on the potentials when combining the product with an advanced ICT support – realising a networked devices enabled intelligence :– mobile devices for real time support – able to actively process required software

functionalities for distributed actors,

– decentralised functionalities, reactive to ambience – both environment & process,

– autonomous in relation to product(s) or task in a workflow,

– facilitating the asynchronous collaboration of actors along the chain.

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– facilitating the asynchronous collaboration of actors along the chain.

� Realising an integrated framework for supporting networked devices as well as inter-enterprise workflows.

NDEIDevice

Middleware

NDEIDevice

Middleware NDEIDevice

Middleware

Key Objectives

� Realize a framework that can be applied to active devices, that will enable new forms of interaction between customers and suppliers.

� The framework shall be widely applicable to existing hardware, enabling to realize innovative capabilities like:

DistributedDecentralised

Access Distributed

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DistributedMonitoring

Context basedNotification

Access

InformationExchange

GatheringExperience

Virtualisationof Objects

DistributedStorage

……

Towards the Internet of Things...

Advanced Application Cases – Food chain

� Food chain scenario - focusing on the horizontal cooperation along the food chain based on the communication, which is usually linked to products.

� Basic communication - taking into account the employment of reusable and foldable boxes for product transport, incorporating RFID technology that allows the identification of unique real world things / objects.

� The “Intelligent Box” - an enabler for a supply chain integration.

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Advanced Application Cases – Craftsmen business

� Craftsmen environment - focusing on the vertical cooperation of the craftsmen as well as on their interfaces with the earlier stages of the supply chain and the consumers.

� Communication with the previous steps in the supply chain - mainly linked to products as input for realizing the craftsmen work

� Communication in between the craftsmen and with work managers as well as with the consumer is highly dedicated towards the construction services to be realized on demand of consumers.

� Health Book of the House enabling new type and quality of services and cooperation.

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� Health Book of the House enabling new type and quality of services and cooperation.

Application Cases for a Networked Devices Enabled Intelligence

� Based on the analyzed enterprise environments and taking into account the key challenges several application cases for a NDEI elaborated: – Self-Aware Product

• Enables a product (or a “thing”) to react on problems related to itself.– Delivery by Product Characteristics

• Related especially to food chain that imposes critical constraints on product delivery

• Early awareness concerning unexpected changes of product characteristics should initiate activity in order to change transportation

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characteristics should initiate activity in order to change transportation conditions or to support planning initiatives in due time.

– Proactive Tendering• Reaction times and process efficiency to support tendering mechanisms .

– Health Book of the House• Document describing the main technical and functional characteristics of

the house/ building, reported by the time of completion of construction, reconstruction, extension or modification.

– Customer Experience Improvement Programme• To ensure feedback mechanisms between products, installations and

equipment at site with suppliers, manufacturers and service providers.

NDEI (Networked Devices Enabled Intelligence)

� Massively distributed networked devices, as enhanced RFID-based systems -basic enabler for realizing innovative ICT based solutions within the integrated enterprise.

ICT System Supportfor Processes

Networked DeviceSupport for the Workflow

Business Systemin the Organisation

OrderOrderOrderBusiness Systems Business Systems Business Systems

Actors

ICT System Supportfor Processes

Networked DeviceSupport for the Workflow

Business Systemin the Organisation

OrderOrderOrderOrderOrderOrderOrderOrderOrderBusiness Systems Business Systems Business Systems Business Systems Business Systems Business Systems

ActorsActors

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Governancerelated to Processes

Governance related toNetworked Devices

or “Things”

Governancein the Organisation

Supplier

Supplier

Supplier

Custo

mer

Custo

mer

Custo

mer

OrderManagement

OrderOrderManagementManagement

TransportMonitoringTransportTransportMonitoringMonitoring

Tracking &Tracing

Tracking &Tracking &TracingTracing

………

Business Systems in the OrganisationBusiness Systems Business Systems in the Organisationin the Organisation

ERPERPERP

Component 1Component 1Component 1


………

EngineeringEngineeringEngineering



………

………

………

Actors

DataFragment

DataDataFragmentFragment FeatureFeatureFeature InterfaceInterfaceInterface

NetworkedDevices

Governancerelated to Processes

Governance related toNetworked Devices

or “Things”

Governancein the Organisation

Supplier

Supplier

Supplier

Custo

mer

Custo

mer

Custo

mer

OrderManagement



Tracking &Tracing


………

Supplier

Supplier

Supplier

Custo

mer

Custo

mer

Custo

mer

OrderManagement



Tracking &Tracing


………

OrderManagement



Tracking &Tracing


………


ERPERPERP



………




………

………

………


ERPERPERP



………




………

………

………

Actors

DataFragment


NetworkedDevices

Actors

DataFragment


NetworkedDevices

Principle Approach for realising a Networked Devices Enabled Intelligence

Virtualisation

GNSS Signals

Image: ESA

Tagged objectswith passive tags

TrustedInteraction

Mobile & Event-Driven

Support

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AmbientMonitoring

SatelliteTransmission

Transparent &Decentralised

Communication

Coupling the Internet

ConnectingexistingSystems

Interaction withHuman Operator“Active RFID”

Technological Challenges Addressed

� Decoupling– To set-up ad-hoc interactions and dynamic open groups of partly unknown actors,

technical mechanisms are needed to provide features for decoupled interaction in terms of time and location.

� Heterogeneity– Includes disparate computing and communication capabilities, hardware related

functionalities as well as differences in users' needs and interests.� Distribution and decentralization

– Business relationships of independent actors in dynamic networks are based on a distributed processing and decentralized management of data (client and server roles need to be mixed with an architectural approach of peer-to-peer networks).

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distributed processing and decentralized management of data (client and server roles need to be mixed with an architectural approach of peer-to-peer networks).

� Connectivity– Applications need to change their communication approach of a “staying connected” to a

“connect and transmit if possible” approach.� Scalability and Costs

– Typically, when forwarding fresh food products transported in uniquely identified returnable packaging, 5.000 to 20.000 RFID tags (i.e., one truck) need to be read regularly.

� Trust– In decentralized and distributed networks, features for discovery and revocation of

access rights need to be carefully managed to assure acceptance of the supply chain actors.

Features of the CuteLoop Framework

Net

wor

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Dev

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Net

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Intelligent Featuresfrom User/Process point of view

Interfaces to Users/ Systems

Using the CuteLoop Framework,including all NDEI related Components

Example for anEvent-based Operation

Example forSelf-Diagnosis

UserInterface

LegacySystem

LegacyIntegrationPlatform

Multi-Agent

System

Sec

urity

Fra

mew

ork

ServiceIntegration

UserInterface

LegacySystem

UserInterface


SharedZone

Sec

urity

Fra

mew

ork

ServiceIntegration

ServiceService

Age

nt S

yste

m

Sec

urity

Fra

mew

ork

Age

nt S

yste

m

Net

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Net

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Inte

llige

nce

Net

wor

ked

Dev

ices

Ena

bled

Inte

llige

nce

Intelligent Featuresfrom User/Process point of view

Interfaces to Users/ Systems

Using the CuteLoop Framework,including all NDEI related Components

Example for anEvent-based Operation

Example forSelf-Diagnosis

UserInterface

LegacySystem


Multi-Agent

System

Sec

urity

Fra

mew

ork

ServiceIntegration

UserInterface

LegacySystem

UserInterface


SharedZone

Sec

urity

Fra

mew

ork

ServiceIntegration

ServiceService

Age

nt S

yste

m

Sec

urity

Fra

mew

ork

Age

nt S

yste

m

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SensorsSensors GPSGPS RFID ReaderRFID Reader Active TagsActive Tags …………

Net

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Dev

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Inte

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Net

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Net

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Dev

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Ena

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Peer-to-Peer targeted Communication

Communication Platform Communication Platform Communication Platform

CuteLoopCommunicationBus


Distributed Naming and Discovery Services

Transparent Selection ofOptimal Communication Channel

Transparent Confidentiality &Integrity Services

(Wireless) Connectivity

(Mesh) NetworkingSupport

Integration ofExisting Hardware

CuteLoop template for a Hardware Integration APICuteLoop template for a Hardware Integration API

System

Sec

urity

Fra

mew

ork

Integration

SharedZone

Platform

Sec

urity

Fra

mew

ork

Integration

Mul

ti-A

gent

Sys

tem

Sec

urity

Fra

mew

ork

Mul

ti-A

gent

Sys

tem

SensorsSensors GPSGPS RFID ReaderRFID Reader Active TagsActive Tags …………

Net

wor

ked

Dev

ices

Ena

bled

Inte

llige

nce

Net

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Dev

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Ena

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Net

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Net

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Dev

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Ena

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Inte

llige

nce

Net

wor

ked

Dev

ices

Ena

bled

Inte

llige

nce

Peer-to-Peer targeted Communication

Communication Platform Communication Platform Communication Platform



Distributed Naming and Discovery Services

Transparent Selection ofOptimal Communication Channel

Transparent Confidentiality &Integrity Services

(Wireless) Connectivity

(Mesh) NetworkingSupport

Integration ofExisting Hardware

CuteLoop template for a Hardware Integration APICuteLoop template for a Hardware Integration API

System

Sec

urity

Fra

mew

ork

Integration

SharedZone

Platform

Sec

urity

Fra

mew

ork

Integration

Mul

ti-A

gent

Sys

tem

Sec

urity

Fra

mew

ork

Mul

ti-A

gent

Sys

tem

CuteLoop reference structure for implementation

� CuteLoop framework is OS platform independent applicable on different types of networked devices– Active RFID type platforms over mini-PC to multi-purpose devices like

smartphones and netbooks (least a certain JAVA support is required)– Low performance devices are also envisaged to be integrated.

� Initial architecture already needs to be driven by the process related requirements to find an appropriate distribution of higher level functionality in relation to networked devices.

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functionality in relation to networked devices.

Basic CuteLoop PlatformBasic CuteLoop Platform

CuteLoopCommunication

Bus

SecurityFramework

GenericService

Templates

AgentConnector

DataManagement

Agent PlatformAgent Platform

Multi-AgentSystem

SecurityFramework

CuteLoopPlatform

Connector

GenericAgent

Templates

Legacy ConnectorLegacy Connector

Legacy SystemAdaptor

SecurityFramework

LegacyInterface


Basic CuteLoopPlatform

AgentPlatform

CustomisedService/Agent

User Interface

Legacy Integration PlatformLegacy Integration Platform


AgentPlatform

LegacyConnector


User Interface

CuteLoopFramework

CuteLoop Frameworkbased Solution

Impl

emen

tatio

nIm

plem

enta

tion



Bus

SecurityFramework

GenericService

Templates

AgentConnector

DataManagement



Bus

SecurityFramework

GenericService

Templates

AgentConnector

DataManagement


Bus

SecurityFramework

GenericService

Templates

AgentConnector

DataManagement


Multi-AgentSystem

SecurityFramework

CuteLoopPlatform

Connector

GenericAgent

Templates


Multi-AgentSystem

SecurityFramework

CuteLoopPlatform

Connector

GenericAgent

Templates

Multi-AgentSystem

SecurityFramework

CuteLoopPlatform

Connector

GenericAgent

Templates



SecurityFramework

LegacyInterface



SecurityFramework

LegacyInterface


SecurityFramework

LegacyInterface



AgentPlatform


User Interface



AgentPlatform


User Interface


AgentPlatform


User Interface



AgentPlatform

LegacyConnector


User Interface



AgentPlatform

LegacyConnector


User Interface


AgentPlatform

LegacyConnector


User Interface

CuteLoopFramework

CuteLoop Frameworkbased Solution

Impl

emen

tatio

nIm

plem

enta

tion

Mapping Application Cases to Capabilities

Addressed CapabilitiesSelf-Aware

ProductDelivery by Prod. Char.

Pro-active Tendering

Health BookCEIP

Program

Event-based operation X X X X X

Self-localization X X X X X

Satellite communication X X

Sensor integration X X X

Self-diagnosis X X X

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Detection/analysis of events

X X X

Tracking encountered devices

X X X

Context based access rights

X X X X

Networked Device based user interface

X X

Call-back access X X

Network knowledge retrieval

X X

Grouping of Research Work within CuteLoop

Interaction

Security

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Interaction

Agents

Communication

� The Interaction Models are guidingthe combination, of technology enablers.

Grouping of Research Work within CuteLoop

Modelling components,enabling an efficient

realisation of advanced

Secure communication with

identity & trust,names & groups

and authentication

Mobile,

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realisation of advancedinteractions

Mobile, reactive & cooperative

functionality for concurrent operation

Basic services for a decentralised

communication in existing and ad-hoc networks

� All four elements required to achievethe envisaged project results

Conclusions

� CuteLoop project approach for the realization of solutions that are using intelligent networked devices to effectively integrate customers within an integrated enterprise has been showed.

� CuteLoop conception has been based on the results of the analysis of the current state and future visions in two scenarios from:– food chain and – craftsmen business environments.

� Related business environments were analyzed and innovation aspects

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� Related business environments were analyzed and innovation aspects of using NDEI highlighted.

� Several application cases of NDEI were elaborated. � Required technology related capabilities were grouped in a

framework, facilitating the realization of ICT solutions that provide an intelligent and human centric support for the integrated enterprise.

� The early prototypes for the both scenarios have been successfully completed and tested.

� Project’s final stage – development of final prototypes.

For more information, please contact:

� Harald Sundmaeker, project co-ordinator– [email protected]

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� Tatiana Kovacikova, ETSI STF S36– [email protected]

� Project web site:– http://www.cuteloop.eu

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