Customs BrokersInternational Freight ForwardersNorth American Transport

Warehousing and Distribution

MILGRAM HISTORY

• Founded as Customs Brokers in Montreal in 1951

• Expanded to Vancouver and Toronto

• Started operations as International Freight Forwarder in 1983, and as Freight Broker in 1995

• Milgram now employs close to 300 employees across Canada

• Transportation:

MILGRAM GROUP SERVICES

- Air, Ocean, Truck and Rail- International and across North America

• Customs Brokerage:- Canada, USA and Mexico

• Logistics

• Cargo Insurance

• Consulting

• Network of offices and agents throughout the world:

MILGRAM GROUP INTERNATIONAL TRANSPORTATION

- Europe

- Great Britain

- Far and Middle East

- Indian sub-continent

- South Africa

• Export consolidations

MILGRAM GROUP INTERNATIONAL TRANSPORTATION

• Import consolidations

• Air Freight

• Ocean Freight

• Full Containers

• Internet Track and Trace Services

• Complete trucking & intermodal services in Canada, United States and Mexico

MILGRAM GROUP TRUCK TRANSPORTATION

• Single point of contact for - pick-up and delivery- tracing- rate negotiations- freight auditing- customs clearances

• Internet tracing and information management

• Door to door service

MILGRAM CUSTOMS BROKERAGE

• Specialized teams to handle OGD (Other Government Department) requirements…

• …experienced with OGDs such as Canadian Food Inspection Agency, Department of Ocean Fisheries, Health Canada, and the Department of Foreign Affairs and International Trade

• Customs release and accounting, drawback, duty relief, temporary entry, permits...

MILGRAM OPERATIONS

• Milgram manages their client’s business using operational teams that handle a designated group of clients.

• Each operational team is lead by a supervisor who is at all times.

MILGRAM SERVICE TEAMS

• Each team is responsible for all phases of a customs transaction, up to the point of invoicing.

• This means that a client’s files are physically located within the same working group at all times, and available to all members of the group regardless of the port of entry or border crossing.

MILGRAM SERVICE TEAMS

• This also means that it is easy and convenient for the client to speak to someone who has the file, or who has access to the file.

• In fact, our online system includes information as to the current location of the file within our office.

MILGRAM GROUP CUSTOMS BROKERAGE

• Extended service hours (24 hours)• Experienced, reliable, efficient

• Customs release, drawback, duty relief, temporary entry, permits...

• Single point of contact for customs in:

- Canada- USA - Mexico

MILGRAM CUSTOMS COMPLIANCE

• Importers and their supply chain partners are expected to voluntarily comply with all Customs laws and administrative program requirements

• Compliant importers enjoy the benefits of a positive working relationship with Canada Customs

• Compliant Customs Brokers enjoy the same benefits and Milgram works close with CBSA at all levels

MILGRAM CUSTOMS COMPLIANCE

Milgram recognizes its responsibility in the facilitation and promotion of regulatory compliance through:

• Education• Automation• In-house audits• Maintenance of complete and

accurate Customs records

MILGRAM CUSTOMS COMPLIANCE

What happens when our clients are chosen for a CBSA audit? • We actively participate in the audit process from

inception to conclusion

• We provide guidance and technical expertise to the importer’s audit team

• We have had excellent results in audits that we have been a part of with our clients

• We effectively communicate audit results internally to ensure on-going compliance

• Warehousing & Distribution

MILGRAM GROUP LOGISTICS

• Packing, crating, palletizing• Documentation/Legalization,• Commissioner of Oaths • Plan, implement, and control the

efficient, effective flow and storage of your product between the point of origin and the final destination

• Competitive rates

MILGRAM GROUP CARGO INSURANCE

• Ease of reporting• Expert claims assistance, including;

- Surveys- Correspondence- Follow-up, support and claims resolution

MILGRAM GROUP CONSULTING

• Goods and Service Tax (GST)• Tariff and duty rates• Transfer Pricing• Promoting regulatory compliance

through- Education- Automation- Audit support- Customs records maintenance

MILGRAM REPORTING

• Daily Status Reports

• Landed Cost reporting down to the SKU

• Free Trade Refund Potential

• Entry Adjustments

• Transaction Analysis

• Customized Reports to suit your needs

• Status reporting by email and web

MILGRAM REPORTING

• Besides visibility and daily status reports, Milgram provides many different pre-formatted reports, such as ‘Potential Free Trade’, ‘Entry Adjustments’, ‘Entry Summaries’, etc.

• Most importantly, Milgram can build customized reports to suit your needs. We can report on any data that goes into our systems.

• For example, by loading data at the SKU level we can report on the landed cost by SKU

MILGRAM EMAIL NOTIFICATIONS

Sent w

ithin minutes of C

ustoms’release

MILGRAM STATUS REPORTS & TRACING

• Every morning the client receives, by email, a status report of all their active transactions.

MILGRAM STATUS REPORTS & TRACING

• Clients have visibility to a continuously updated online status report system that can be sorted by Release Status, ETA and other information.

• Additionally, the client can receive email notifications as their shipments are released or referred for examination by customs. These emails are sent within minutes of the updated status.

MILGRAM ONLINE TRACING

‘Initial’View

MILGRAM ONLINE TRACING

‘Detail’V

iew

MILGRAM ONLINE TRACING

‘Expanded V

iew

MILGRAM FOCUS ON TECHNOLOGY

• 10 IT professionals dedicated solely to client support and customized services

• Over 200 years of combined IT expertise

• IT works closely together with operations and clients in the development of all systems

• Milgram offers a wide range of services tailored to the specific needs of each of its clients

• One IT professional for every 17 Milgram employees

• IT infrastructure completely Virtual running on VMware

MILGRAM A SOLID FOUNDATION

• New HDS SAN of 25TB SAS FC 4x4Gb/s + iSCSI 2x1Gb/s

• Mainframe system migrated to ALPHA Cluster

• Fully redundant site with HDS SAN, VMware and ALPHA

• New “State of the Art” server room

• MPLS network with secure internet VPN failover

• UPS system with 40 KVA generator backup power

• Complete new 1080p multi point Video Conference system

• Multiple supported EDI standards• ANSI X12 • UN/EDIFACT

MILGRAM UNMATCHED VERSATILITY

• Multiple supported EDI transports and protocols• FTP/SFTP• XML/SOAP• EDIINT AS2• HTTP/HTTPS

• Multiple file formats• CSV• TXT (TAB, PIPE, Other)• XML

MILGRAM MOBILE APPS

Introducing the Milgram Mobile App, giving you Rapid Lookup and Online Tracing services through your mobile network or Wi-fi connection: wherever and whenever you need them

MILGRAM GROUP EXPORT SOFTWARE

Manage your• transactions• documents• contacts, and • productsfrom an easy-to-use web interface

Free Trade Agreements (FTA’s)

• Canada - Honduras Free Trade Agreement Negotiations concluded: 12-August-2011

• Canada - Panama Free Trade Agreement Signed: 14-May-2010

• Canada - Jordan Free Trade Agreement Signed: 28-June-2009

• Canada - Colombia Free Trade Agreement Brought into force: 15-August-2011

• Canada - Peru Free Trade Agreement Brought into force: 1-August-2009

• Canada - European Free Trade Association Brought into force: 01-July-2009

• Canada - Costa Rica Free Trade Agreement Brought into force: 01-November-2002

• Canada - Chile Free Trade Agreement Brought into force: 05-July-1997

• Canada - Israel Free Trade Agreement Brought into force:01-January-1997

• North American Free Trade Agreement (NAFTA) Brought into force: 01-January-1994

• Canada - U.S. Free Trade Agreement (CUSFTA) *now NAFTA Brought into force: 01-January-1989 (superseded by NAFTA, which includes Mexico)

Ongoing FTA Negotiations• Canada - Andean Community Countries Free Trade Discussions• Canada - Caribbean Community Free Trade Negotiations (CARICOM)• Canada - Central America Four (CA4)• Canada - Dominican Republic Free Trade Agreement Negotiations• Canada - European Union: Comprehensive Economic and Trade Agreement

(CETA) Negotiations• Canada - India Free Trade Agreement Negotiations• Canada - Japan Free Trade Agreement Negotiations• Canada - Korea Free Trade Agreement Negotiations• Canada - Morocco Free Trade Agreement Negotiations • Canada - Singapore Free Trade Agreement Negotiations• Canada - Ukraine Free Trade Agreement Negotiations• Free Trade Area of the Americas (FTAA)• Negotiations to Modernize the Canada-Costa Rica Free Trade Agreement• Exploratory Discussions for a Canada-Turkey Free Trade Agreement• Exploratory Discussions for the Modernization of the Canada-Israel Free Trade

Agreement

Canada’s 17 Ports

•International containerized cargo is heavily received at the following ports:West Coast: Prince Rupert, British Columbia; Vancouver, British ColumbiaEast Coast: Montreal, Quebec; St. John, New Brunswick; Halifax, Nova Scotia; St. John’s Newfoundland

•Source: Transport Canada

MILGRAM A FEW OF OUR EDI PARTNERS

“ A company with class: they know how to treat people ”

“ Excellent, honorable and reliable people ”“ Dynamic – a young company that can

adapt to change ”“ Quick response to problems ”“ Access to immediate on-line information ”

MILGRAM WHAT OUR CUSTOMERS ARE SAYING

“ Service is amazing ”

Milgram is one of Canada’s Best Managed Companies in 2011

We are very proud to announce that Milgram triumphed over hundreds of other applicants to win a 2011 Canada’s 50 Best Managed Companies award.

This prestigious national award is sponsored by Deloitte, CIBC, National Post, and Queen’s School of Business, and recognizes Canadian companies that have implemented world-class business practices and created value in innovative ways.

Applications are reviewed by an independent judging panel that evaluates how companies address business challenges such as new technologies, globalization, leadership, information systems, and hiring the right talent to facilitate growth.

Milgram was selected for its strategic planning, innovation, commitment to excellence, and continued strong performance throughout challenging economic times. Milgram’s commitment to its employees, clients, environment and community resonated with the judges, as did our commitment to adopt new technologies and develop new information management systems.

“We would like to congratulate Milgram and its entire workforce. Achieving Canada’s highest level of Canadian business excellence takes a united effort and we are privileged to acknowledge such a strong team” said John Hughes, Partner, Private Company Services, Deloitte.

Indeed, this award reflects Milgram’s vision and values and caps an impressive year that saw the company move to new 35,000 square foot premises, which are designed to create an optimal environment for our employees and encourage collaboration amongst our different business units.

MILGRAM INFORMATION

MONTREAL 514.288.2161TORONTO 905.673.1568VANCOUVER 604.821.1677

Glenn Greenggreen@milgram.comwww.milgram.com