CUSTOMIZING DIGITAL BANKING WITH …...Year Q1 Q2 Q3 Q4 2017 2.38% 2.74% 2.58% 2016 2.49% 2.63%...

INNOVATION CONFERENCE 2017

CUSTOMIZING DIGITAL BANKING WITH DEVELOPMENT SERVICESChris Saari – AVP, Internet Banking Manager, Workers Credit Union

Deborah Sunderman – Senior Vice President, Lending, Alliance Credit Union

Josh Davis – Senior Applications Analyst, AVP, Old National Bank

Chan Glazman – Senior Program Manager, Professional Services, NCR

Please use theInnovation ConferenceEvent App to check-in to this session S722NCR Innovation Conference 2017: Confidential

Professional Services has developed 44 products in the last

three years, of which 24 are available to most customers. All of

these products were based on the ideas of customers like you.

Connect with Development Services

2NCR Innovation Conference 2017: Confidential

Follow up with your Relationship Manager to Learn More

MasterCard Card Management

Nav Manager

Near Real Time Alerts

PIN Reset

Realtime Mobile Deposit on Vertifi

Skip a Pay

Symitar Alerts

uChoose SSO

FIS OS Account Enroll

FIS Scorecard SSO

Fiserv NEXT

Give Back

Intra Account Transfer

Loan & Account Promotion

Loan Application Initiation

Loan Payment

ATM Preferences

ATM RDC

BB Near Real Time Alerts

Black Knight Mortgage

Card Management (OnDot)

ESI SSO

FICO Score

File Upload

Available Now


Custom for You

Rewards

Mortgage Integration

PIN Reset (Miser)

Ready for You

Loan Payment

FICO Score

OnDot Card Controls

Connecting You to Your Users


Chris Saari

AVP, Internet Banking Manager

Workers Credit Union ($1.6B & 47,000 on OLB)

GiveBack

Deborah Sunderman

SVP, Lending

Alliance Credit Union ($425M & 20,000 on OLB)


Josh Davis

AVP, Sr App Analyst

Old National Bank ($15B & 288,000 on OLB)

OS Enrollment

Our Panelists

NCR Innovation Conference 2017: Confidential 5

GiveBack Program

Giveback Program Overview

Giveback Program: Donations to charity with dividends.

”Paying it Forward”

Goals

Centralized location to donate

Changeable & scalable as the program matures

Long term goal is to use the widget/mobile for all future donations

Why I Connected


Give Back Program continued…

Development Process

Design and development was a collaborative effort

Used Member to Member transfer logic to deposit donations

Did extensive desktop & mobile launch testing

Why I Connected


Went live March 1, 2017

Donation period was open for 30 days

$1,660 was donated to three charities

56 donations made through widget

Future Enhancements - Giveback 2.0!

Raise awareness year-round about the program

Develop a widget to display the estimated Giveback

Widget will breakdown the Giveback by product type

Promote Giveback calculator website: www.givebackcalculator.com

Results/Goals of Connecting


Current Loan & Account Promotion

Vehicle Loan

Personal Loan

Credit Card

Recreational Vehicle

Home Equity Line of Credit

Home Equity Loan

Mortgage Purchase

Mortgage Refinance

Why I Connected


Loan & Account Promotion cont.

Direct Connect to Pre-Populated Applications for Loans and Deposits

Instantly Approves and Deposits funded within application

Custom Offer Message

Check Status: Includes Secure Messaging and Document Upload

Email Confirmation for Accepted Offers

Why I Connected


Pre-approval Penetration

Year Q1 Q2 Q3 Q4

2017 2.38% 2.74% 2.58%

2016 2.49% 2.63% 2.22% 2.16%

2015 1.85% 1.90% 2.03% 2.03%

Total 2.31% 2.23% 2.29% 2.10%

Login: Desktop/Mobile (includes Single Sign On)

Stop By: Scheduled Branch Appointment or Drop in and Wait

Call: Call Center or Pre-Approval Hotline

0

10

20

30

40

50

60

70

80

Acceptance by Type

Login Stop By Call


The Problem Today

Improved Member Experience

Convert greater than 50% to Login Acceptance from 10.99% today

Cost Savings

Direct Mail/Campaigns: ~$40K annual reduction

Staff Time: ~$50K annual reduction

Services Per Household: 2.5% Increase

Pre-Approval Penetration: 3% Increase

Tentative Go Live: November 2017

Goals of Connecting


Online Statement Enrollment

Improve Customer Experience

Account by Account selection vs all or nothing

Check images on eStatements

Increase eStatement Adoption Rate

Revenue Share Opportunity

Why I Connected


Went Live May 8, 2017

7% increase in eStatement adoption in first month - 2,882 new users!

Goal – 12% increase by EOY

$26K annual savings

Back-office efficiencies

More self serve opportunities for customers

Fewer customer complaints

Results/Goals of Connecting


Chris Saari

AVP, Internet Banking Manager

Workers Credit Union ($1.6B & 47,000 on OLB)

GiveBack

Deborah Sunderman

SVP, Lending

Alliance Credit Union ($425M & 20,000 on OLB)


Josh Davis

AVP, Sr App Analyst

Old National Bank ($15B & 288,000 on OLB)

OS Enrollment

Questions for Our Panelists


Make an appointment, ask for email follow up or come see us at

the Consult Bar

Professional Services Consult Bar


Follow up with your Relationship Manager to Learn More

You can earn 10 points toward the

Innovation Game right now!

Please go to “Schedule” in the

mobile app, find this session, and

take a short survey to provide

feedback.

Surveys will remain open for 2

hours.

Check in code is S679


Please give us your feedback!

INNOVATION CONFERENCE 2017

THANK YOUChris Saari – AVP, Internet Banking Manager, Workers Credit Union

Debbie Sunderman – Senior Vice President, Lending, Alliance Credit Union

Josh Davis – Senior Applications Analyst, AVP, Old National Bank

Chan Glazman – Senior Program Manager, Professional Services, NCR

Please use theInnovation ConferenceEvent App to check-in to this session S722NCR Innovation Conference 2017: Confidential

CUSTOMIZING DIGITAL BANKING WITH …...Year Q1 Q2 Q3 Q4 2017 2.38% 2.74% 2.58% 2016 2.49% 2.63%...

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Transcript of CUSTOMIZING DIGITAL BANKING WITH …...Year Q1 Q2 Q3 Q4 2017 2.38% 2.74% 2.58% 2016 2.49% 2.63%...