Customer Visit Center (CVC) Overview

Cris Buxani CVC Director

The CVC Defined

• Ultimate meeting space exclusively for customer briefings located at Headquarters

• Where Oracle shows its hospitality and makes a powerful first impression

• Upscale environment meticulously maintained

• Staff dedicated to assist you in planning and facilitating briefings

The CVC Defined

• Access to key product managers, high level executives, Larry, Safra & Charles

• Ultimate technology sessions and executive discussions

• Opportunity to give the customer a positive experience and make a significant impact on their view of Oracle

• GOAL : Customer walks out thinking ‘Why would I partner with anyone else?’

• A Customer Briefing at HQ is a valuable sales tool that helps:

1. Shorten the sales cycle2. Close a deal3. Build and strengthen business

relationships

How does the CVC help with a sales opportunity?

Customer Visit Center Services

• CVC Account Consultants designated to each visit

• Customized agendas

• Printed agendas, Corporate Gifts, Customers Folders

• Customer phone booths

• Five-Star Catering/Two Executive Dining Rooms

• Dinner and Sightseeing Arrangements

• On site technical support/built-in projectors & A/V equipment in all rooms

• Limousine Services

• Product displays

• Campus Tours

Quick Facts

• Staff of 6 CVC Account Consultants

• Visits per month: 150 average (most are full day with 6-7 presenters)

• Accommodate customers, prospects, partners, analysts and community relations visits

• Qualification based on viable business goal, sufficient information reflecting needs of customers – not tied to potential revenue amount

• 67% Americas, 33% International

• Cost to sales only for catering and minimal flat fee for use of limousine service

Customer Visit Center Process• Booking process/policies

– Plan ahead to allow the CVC team to help with agenda development and secure all presenters

– Submit visit request form with complete proposed agenda details

– 4-6 weeks lead time requested from sales– 3 week minimum lead time for CVC to secure presenters

– Receive confirmation after your visit request is reviewed, qualified, confirmed and assigned to a CVC Account Consultant

– Complete the mandatory Executive Briefing Document

Customer Visit Center Process• Booking process/policies (con’t)

– Follow (if applicable) Executive Office Procedures for requesting for Larry, Safra or Charles

– Refer to the guidelines on CVC home page if planning own agenda– Note protocol for approaching different product groups

– Set up briefing appointments with confirmed presenters

– Arrive the day before the visit to brief presenters and meet with your CVC AC to finalize all details (final agenda, gifts, transportation, dinner reservations)

– Refer to our new & improved CVC home page with helpful information (soon to add updated topic list, policies, internal survey)

http://cvc.us.oracle.com/

First floor reception area Customer phone booths

First floor: (6,000 square feet)

CVC First Floor:

3 Meeting Rooms1 Sales prep room1 Staging Kitchen

CVC Room 106 – Video Conference (10)

CVC Room 104 – Theater (44)

CVC Room 102 – Standard (12)

7 meeting rooms -3 standard (12) 2 classroom (24)1 boardroom (10) 1 round (6)

1 customer lounge - Room 2081 sales prep room - Room 2022 staging kitchens

Second floor: (17,000 square feet)

Both classroom style rooms have two projection screens

Boardroom style room seating 10

• http://cvc.us.oracle.com• cvcinfo_us@oracle.com• cris.buxani@oracle.com

Thank you for taking the time to learn about the CVC.Look out for an updated version of

CVC Online on oracle.com & a new CVC Fact Sheet.We look forward to working with you soon!

Contact Information