Digiknots 1

If You Don’t Take Care of Your Customer,

Somebody Else Will.

Digiknots 2

Always Give People

More Than They Expect.

Digiknots 3

Marketing Is People

Not Just Numbers.

Digiknots 4

Give The Customers A

Good Reason To Come Back

Digiknots 5

You Can’t Be Number One By Doing

What Everybody Else Is Doing.

Digiknots 6

Loyalty Is A Two Way Street

Don’t Expect It, If You Don’t Give It.

Digiknots 7

Don’t Be Afraid To Go Out On A Limb

That’s Where The Fruit Is.

Digiknots 8

You’ll Always Miss 100% Of

The Shots That You Don’t Take.

Digiknots 9

The Customer’s Perception Of Good Or Bad Service

Is The Best Measure OfYour Success Or Failure.

Digiknots 10

Own The Problem, Own The Customer.

Lose The Problem, Lose The Customer.It’s That Simple!

Digiknots 11

Customers Don’t Make Up Stories About Your

Business. You Do.

What Are Your Customers Saying About You?

Digiknots 12

There Is No Traffic Jam

On The Extra Mile

Digiknots 13

Service Has To Be A Forethought

Not An Afterthought

Digiknots 14

If It Isn’t Obvious To The Customers

Then It Is Irrelevant

Digiknots 15

Does This Make It Easier Or More Difficult

To Take Care Of The Customer?

Digiknots 16

You Can Dream, Create, Design, And Build The Most Wonderful Place In The World

But It Requires People To Make It A Reality

Digiknots 17

To Give Real Service, You Must Add Something Which Cannot Be Bought

Or Measured With Money

And That Is Sincerity And Integrity

Digiknots 18

When Dealing with The Customer

You Are Only As Good As Your Last Encounter

Digiknots 19

To Be Successful

You Have To Have Your Heart in Your Business,

And Your Business In Your Heart.

Digiknots 20

Digiknots That Scale The Highest Peaks Of Quality Service

Are Simplicity And Relevance

Digiknots 21

Service Is a Feeling

You Know It When You Get It

Digiknots 22

It’s Not Customer Service

It’s Customer Help

Digiknots 23

Fabled Service Consists of Ordinary People Doing Ordinary Things

In Extraordinary Ways

Digiknots 24

It Is Only When You Exceed Customers’ Expectations

That You Have Provided Exceptional Service

Digiknots 25

If You’re Not Serving the Customer

You’d better Be Serving Someone Who Is.

Digiknots 26

Employees Will Treat Your Customers

The Same Way That They Have Been Treated By You.

Digiknots 27

Service Is Not About Making Promises Or Grand Statements

It Is All About Keeping The Promise.

Digiknots 28

Quality Service Is A Matter Of Trust

Between the Company And The Customer