Customer Training Catalog Training Programs …service.huaweils.com/file/06 Software/2019...
Transcript of Customer Training Catalog Training Programs …service.huaweils.com/file/06 Software/2019...
NGBSS Product Technical Training Proposal
COMMERCIAL IN CONFIDENCE 1
Customer Training Catalog Training Programs
(NGBSS)
HUAWEI Learning Service
2019
NGBSS Product Technical Training Proposal
COMMERCIAL IN CONFIDENCE 2
CONTENTS
1 Training Solution ................................................................................................................................. 3 1.1 NGBSS Learning Paths ........................................................................................................ 3 1.2 Training Programs List ......................................................................................................... 5
1.2.1 NGBSS Planning Engineer Training Programs List ...................................................... 6 1.2.2 NGBSS Finance Staff Training Programs List .............................................................. 6 1.2.3 NGBSS Marketing Staff Training Programs List ........................................................... 6 1.2.4 NGBSS UAT Tester Training Programs List .................................................................. 6 1.2.5 NGBSS Business Configuration Engineer Training Programs List .............................. 6 1.2.6 NGBSS O&M Engineer Training Programs List............................................................ 7 1.2.7 NGBSS End User Trainer Training Programs List ........................................................ 8 1.2.8 NGBSS End User Training Programs List .................................................................... 8
1.3 Course Description ............................................................................................................... 9 1.3.1 NGBSS Solution Architecture and Integration Training ................................................ 9 1.3.2 NGBSS Solution Business Operation Training (for Finance) ...................................... 11 1.3.3 NGBSS Solution Business Operation Training (for Marketing) .................................. 14 1.3.4 NGBSS Solution UAT Training .................................................................................... 16 1.3.5 NGBSS Solution Overview Training (for Business Configuration) ............................. 17 1.3.6 Offering Configuration Training (ILT) ........................................................................... 19 1.3.7 Offering Configuration Training (OJT) ......................................................................... 24 1.3.8 CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) ................... 28 1.3.9 NGBSS System Management Training....................................................................... 34 1.3.10 CRM System Operation and Maintenance Training ................................................... 35 1.3.11 CRM Advanced Maintenance Training........................................................................ 36 1.3.12 E9000 Server Operation and Maintenance Training .................................................. 39 1.3.13 I2000 System Operation and Maintenance Training .................................................. 41 1.3.14 USAU6600 System Operation and Maintenance Training ......................................... 45 1.3.15 URP6600 System Operation and Maintenance Training ............................................ 47 1.3.16 EVC System Operation and Maintenance Training (for OCS/CBS) ........................... 49 1.3.17 UVC System Operation and Maintenance Training .................................................... 51 1.3.18 Mediation System Operation and Maintenance Training (for OCS/CBS) ................... 52 1.3.19 Provision System Operation and Maintenance Training (for OCS/CBS) ................... 54 1.3.20 VDS System Operation and Maintenance Training .................................................... 56 1.3.21 Report System Operation and Maintenance Training ................................................. 58 1.3.22 CBS5.5 System Operation and Maintenance Training ............................................... 60 1.3.23 CBS5.5 System Case Study and Practice Training .................................................... 62 1.3.24 CBS System Advanced Maintenance Training ........................................................... 68 1.3.25 UAP6600 System Operation and Maintenance Training ............................................ 73 1.3.26 UAP9600 System Operation and Maintenance Training ............................................ 75 1.3.27 CRM Business Operation TTT Training (for Retail) .................................................... 76 1.3.28 CRM Business Operation TTT Training (for Customer Care) ..................................... 78 1.3.29 CRM Business Operation Training (eClass for Retail) ............................................... 79 1.3.30 CRM Business Operation Training (eClass for Customer Care) ................................ 81
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1 Training Solution
1.1 NGBSS Learning Paths
Planning Engineer Finance Staff Business Configuration
Staff
Intermediate Training
Prepare the knowledge and basic skills for the NGBSS solution planning
Intermediate Training
Prepare the knowledge and basic skills for the NGBSS solution Finance operation
Marketing Staff UAT Tester
Intermediate Training
Operate UAT Test cases, master the UAT method and tools
O&M Engineer
Intermediate Training
Administrate, operate and
maintain NGBSS
Systems , solve the alarms.
End User Trainer
Intermediate Training
Train end user of operating Sales and Customer Care
operations in NGBSS Solution
End User (Retail/Customer Care)
Intermediate Training
Operate Sales and Customer Care operations in NGBSS Solution
Intermediate Training
Configure typical offering,
product, service data and
tariff.
Principles and Basic Skill Training Prepare the knowledge and basic skills for the NGBSS solution offering configuration
Intermediate Training
Prepare the knowledge and
basic skills for the NGBSS solution Marketing operation
Advanced Training
Use tool to verify service
charging configuration
Advanced Training
Master troubleshooting method, solve typical system faults
NGBSS Solution Business Operation and OM
Capability
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NGBSS Solution Architecture
and Integration Training
ILT 2D
Planning Engineer Finance Staff
Intermediate
Training
NGBSS Solution Business
Operation Training (for
Finance)
ILT 4D
NGBSS Solution Business
Operation Training (for
Marketing)
ILT 4D
Marketing Staff
NGBSS Solution UAT
Training
ILT 4D
UAT Tester End User Trainer
Intermediate
Training
CRM Business Operation TTT
Training (for Retail)
ILT 2D
End User
CRM Business Operation TTT
Training (for Customer Care)
ILT 2D
CRM Business Operation
Training (for Retail)
eClass 2H
CRM Business Operation
Training (for Customer Care)
eClass 1H
Business Configuration
Engineer O&M Engineer
Advanced
Training
Intermediate
Training
Basic Training
NGBSS Solution Overview
Training (for Business
Configuration)
ILT 1D
Offering Configuration
Training(ILT)
ILT 6D
NGBSS System Management
Training
ILT 1D
CRM System Advanced
Maintenance Training
ILT 5D
CRM System Operation and
Maintenance Training
ILT 6D
CBS5.5 System Operation
and Maintenance Training
ILT 20D
EVC System Operation and
Maintenance Training
(for OCS/CBS)
ILT 2D
UVC System Operation and
Maintenance Training
ILT 3D
Mediation System Operation
and Maintenance Training (for
OCS/CBS)
ILT 2D
Provision System Operation
and Maintenance Training
(for OCS/CBS)
ILT 2D
VDS System Operation and
Maintenance Training
ILT 4D
Report System Operation and
Maintenance Training
ILT 2D
USAU6600 System Operation
and Maintenance Training
ILT 3D
URP6600 System Operation
and Maintenance Training
ILT 3D
CBS5.5 System Advanced
Maintenance Training
ILT 8D
CBS5.5 System Case Study
and Practice Training
ILT 9D
UAP6600 System Operation
and Maintenance Training
ILT 3D
UAP9600 System Operation
and Maintenance Training
ILT 3D
CBS5.5 Charging Verification
Special Topic Training (China
GTC/RTC)
ILT 10D
E9000 Server Operation and
Maintenance Training
ILT 2D
I2000 System Operation and
Maintenance Training
ILT 4D
S-OJTOffering Configuration
Training (OJT)
S-OJT 12D
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1.2 Training Programs List
The standard NGBSS learning solution is designed for the 8 job roles:
Training Programs
NGBSS Planning Engineer Learning Solution(1.2.1)
NGBSS Finance Staff Learning Solution(1.2.2)
NGBSS Marketing Staff Learning Solution(1.2.3)
NGBSS UAT Tester Learning Solution(1.2.4)
NGBSS End User Trainer Learning Solution(1.2.5)
NGBSS End User Learning Solution(1.2.6)
NGBSS Business Configuration Engineer Learning Solution(1.2.7)
NGBSS O&M Engineer Learning Solution(1.2.8)
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1.2.1 NGBSS Planning Engineer Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS Intermediate
Training
NGBSS Solution Architecture and
Integration Training Ⅱ / 2 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.2 NGBSS Finance Staff Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
NGBSS Solution Business
Operation Training (for Finance) Ⅱ / 4 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.3 NGBSS Marketing Staff Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
NGBSS Solution Business
Operation Training (for Marketing) Ⅱ / 4 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.4 NGBSS UAT Tester Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
NGBSS Solution UAT Training Ⅱ / 5 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.5 NGBSS Business Configuration Engineer Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Basics
Training
NGBSS Solution Overview
Training (for Business
Configuration)
Ⅰ / 1 / 6~12
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NGBSS
Intermediate
Training
Offering Configuration Training Ⅱ / 6 12 6~12
NGBSS System Management
Training Ⅱ / 1 / 6~12
NGBSS
Advanced
Training
CBS5.5 Charging Verification
Special Topic Training (China
GTC/RTC)
Ⅲ / 10 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.6 NGBSS O&M Engineer Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
E9000 Server Operation and
Maintenance Training Ⅱ / 2 / 6~12
I2000 System Operation and
Maintenance Training Ⅱ / 4 / 6~12
USAU6600 System Operation and
Maintenance Training Ⅱ / 3 / 6~12
URP6600 System Operation and
Maintenance Training Ⅱ / 3 / 6~12
CRM System Operation and
Maintenance Training Ⅱ / 6 / 6~12
CBS5.5 System Operation and
Maintenance Training Ⅱ / 20 / 6~12
EVC System Operation and
Maintenance Training (for
OCS/CBS)
Ⅱ / 2 / 6~12
UVC System Operation and
Maintenance Training Ⅱ / 3 / 6~12
Mediation5.5 System Operation
and Maintenance Training (for
OCS/CBS)
Ⅱ / 2 / 6~12
Provision System Operation and
Maintenance Training (for
OCS/CBS)
Ⅱ / 2 / 6~12
VDS System Operation and
Maintenance Training Ⅱ / 4 / 6~12
UAP6600 System Operation and
Maintenance Training Ⅱ / 3 / 6~12
UAP9600 System Operation and
Maintenance Training Ⅱ / 3 / 6~12
Report System Operation and
Maintenance Training Ⅱ / 2 / 6~12
NGBSS
Advanced
Training
CBS5.5 System Case Study and
Practice Training Ⅲ / 9 / 6~12
CBS5.5 System Advanced
Maintenance Training Ⅲ / 8 / 6~12
CRM System Advanced
Maintenance Training Ⅲ / 5 / 6~12
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Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.7 NGBSS End User Trainer Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
ILT Duration
(day)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
CRM Business Operation TTT
Training (for Retail) Ⅲ / 2 / 6~12
CRM Business Operation TTT
Training (for Customer Care) Ⅲ / 1 / 6~12
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
1.2.8 NGBSS End User Training Programs List
Learning Phase
Programs(S-part) Level
MOOC Duration
(week)
eClass Duration
(Hours)
S-OJT Class Size
(Person)
NGBSS
Intermediate
Training
CRM Business Operation Training
(eClass for Retail) Ⅲ / 2 / /
CRM Business Operation Training
(eClass for Customer Care) Ⅲ / 1 / /
Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course
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1.3 Course Description
1.3.1 NGBSS Solution Architecture and Integration Training
Training Path
Target Audience
NGBSS Planning Engineer
Prerequisites
None
Objectives
On completion of this program, the participants will be able to:
Be familiar with HUAWEI NGBSS solution
Describe the key project solution architecture and design principles
Describe the components of application and infrastructure
Describe the functions and architecture of main modules.
Understand the data model of NGBSS.
Describe the reliability and security features.
Describe the typical service flow
Centralized Training Content
OI751 NGBSS Solution Architecture and Integration
Project Solution Overview
Overall Solution Introduction
Key Solution Architecture & Design Principles
Application Solution Components
Infrastructure Solution Components
CBS Modules Introduction
CBS Function Modules
CBS Module Features
CBS Software Architecture
CBS Data Model
CBS Module Networking
System Security and Reliability
VDS Module Introduction
VDS Functions and Features
VDS Software Architecture
VDS Data Model
VDS Module Networking
CRM Module Introduction
CRM Module architecture
CRM network architecture
CRM Position In Network
CRM Web Portal Overview
NGBSS Solution Architecture and Integration
OI751 Lecture 2D
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CRM Main Functions
Typical Service Flow
Service Features and Interfaces
Centralized Training Duration
2 working days
Class Size
Min 6, Max 12
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1.3.2 NGBSS Solution Business Operation Training (for Finance)
Training Path
Target Audience
Finance Department Staff
Prerequisites
Attendees should have a general knowledge in telecommunications
Attendees should have a general knowledge in PC knowledge
Objectives
On completion of this program, the participants will be able to:
Explain the benefit of NGBSS solution.
Describe the service flow of NGBSS system.
List typical NGBSS services and service features.
Illustrate the Account Receivable flow.
Illustrate the Debt Control Mechanism.
Centralized Training Content
OI752 NGBSS Solution Business Operation for Finance
BSS Solution Overview
Trends & Challenges
Customer Demands Change
Operation Demands Change
The Industry is Ever Evolving
Overall Solution
Key Solution Architecture & Design Principles
Application Solution Components
Infrastructure Solution Components
Solution Architecture
Logical Architecture
Interface Diagram
Interface Description
Key Solution Processes
Prepaid Subscription Acquisition Process
Mobile Service Fulfillment
Trouble Ticket Process
Charge Flow
Recharge Flow
Function List
Huawei CBS
Huawei UVC
Huawei ESB
Huawei CRM
Huawei VDS
Huawei Mediation
NGBSS Solution Business Operation for Finance
OI752 Lecture, Hands-on 4D
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Huawei Provision
AR Operation Introduction
Query
Cash Register
Payment
Deposit
Transfer
Refund
Adjustment
Dispute
Unallocated Payment
Write-off
Audit
System setting
Debt Collection Operation
Basic Concepts
DC Function Introduction
DC Service Flow
DC Operation Management
Practice
GL Introduction
GL introduction
GL use scenario
Data flow
Related Concept
Records in GL
DR and CR
GL use case
Finance GL code
Bill Run Introduction
Billing System Overview
Typical Service Processes
Billing System Setting
Main Operations of Billing system
CRM Business Introduction
Resource Management
Overview
Configuration Operation
Stock Operation
Note Operation
Inventory Item Maintenance
Inventory Query operation
Package Operation
Dealer Management
Managing Dealer Information
Managing Commission Rules
Calculating Commissions
Managing Commission
Managing Resources to Dealers
Settlement in the VDS(PRM)
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Centralized Training Duration
4 working days
Class Size
Min 6, Max 12
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1.3.3 NGBSS Solution Business Operation Training (for Marketing)
Training Path
Target Audience
Marketing Department Staff
Prerequisites
Attendees should have a general knowledge in telecommunications
Attendees should have a general knowledge in PC knowledge
Objectives
On completion of this program, the participants will be able to:
Explain the benefit of NGBSS solution.
Describe the service flow of NGBSS system.
List typical NGBSS services and service features.
Illustrate the function and flow of CRM system.
Illustrate the Rating & Billing Mechanism.
Design the Charging Policy.
Centralized Training Content
OI753 NGBSS Solution Business Operation for Marketing
BSS Solution Overview
Trends & Challenges
Customer Demands Change
Operation Demands Change
The Industry is Ever Evolving
Overall Solution
Key Solution Architecture & Design Principles
Application Solution Components
Infrastructure Solution Components
Solution Architecture
Logical Architecture
Interface Diagram
Interface Description
Key Solution Processes
Prepaid Subscription Acquisition Process
Mobile Service Fulfillment
Trouble Ticket Process
Charge Flow
Recharge Flow
Function List
Huawei CBS
Huawei UVC
Huawei ESB
Huawei CRM
Huawei VDS
NGBSS Solution Business Operation for Marketing
OI753 Lecture, Hands-on 4D
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Huawei Mediation
Huawei Provision
CBS Solution Introduction
CBS System Introduction
Data Model
Online-charging and Off-line Charging
Prepaid and Postpaid
Typical Service Flow Introduction
Voice Flow
SMS Flow
GPRS Flow
Management Service Flow
CBS system functions
FN
HOMEZONE
CUG
Notification
Credit Function
Tax
Accumulator
Bypass
Self-Care
CBS system features
Charging Features
Life Cycle Features
Management Features
Basic Concepts
Offering Management
Offering Management
Product Management
Plan Management
Plan Management
Configuring Offering E2E
CRM Business Introduction
Resource Management
Product Catalog
Customer Care
Dealer Management
Loyalty
eCare
Campaign
Centralized Training Duration
4 working days
Class Size
Min 6, Max 12
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1.3.4 NGBSS Solution UAT Training
Training Path
Target Audience
Project UAT Testers
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Be familiar with HUAWEI NGBSS solution
Understand the main functions of NGBSS components
Grasp the usage of testing simulation tools
Implement the typical test cases and check the result
Centralized Training Content
OI755 NGBSS Solution UAT Operation
NGBSS Solution Overview
Business Proposition
Logical Architecture
Integration Architecture
Main Component Functions
Simulation Tool Introduction
SoapUI Function and Operation
Rtest Function and Operation
IDT Function and Operation
Open eye Function and Operation
Typical UAT Test Cases
UAT cases End to End
CBS UAT test cases
CRM UAT test cases
E-care UAT test cases
Centralized Training Duration
5 working days
Class Size
Min 6, Max 12
NGBSSS Solution UAT Operation
Lecture, Hands-on 5D OI755
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1.3.5 NGBSS Solution Overview Training (for Business Configuration)
Training Path
Target Audience
Business Configuration Staff
Prerequisites
Attendees should have a general knowledge in NGBSS System Solution.
Objectives
On completion of this program, the participants will be able to:
Describe the Solution, Functions and Features
Outline the NGBSS Data Architecture and Storage
Describe the Functions of NGBSS Sub-Module
Explain the Typical Offering Cases
Centralized Training Content
OI756 NGBSS Solution Overview for Business Configuration
NGBSS Solution Overview
What is NGBSS Solution
NGBSS Value Proposition
NGBSS System Functions
NGBSS System Features
NGBSS Data Architecture
NGBSS Data Architecture
Data Storage and Distribution
NGBSS Sub-Module Introduction
NGBSS Solution Function Module
Unify System Management
Unify Product Catalogue
Rating and Charging(CBP)
Billing and Invoicing
AR & DC & GL
NGBSS Charging Components Introduction
Offering Introduction
Product Introduction
Plan Introduction
Policy Introduction
Patten Introduction
Action Introduction
Typical Offering Cases Introduction
Do It Yourself
Multiple Tiers Data
Preferential Package for Special Visit
Device Based Charging
Content Based Charging
NGBSS Solution Overview for Business
Configuration
1D Lecture OI756
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Data Roaming Bill Shock Prevention
Centralized Training Duration
1 working day
Class Size
Min 6, Max 12
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1.3.6 Offering Configuration Training (ILT)
Training Path
Target Audience
Business Configuration Engineer
Prerequisites
Attendees should have a general knowledge in charging system.
System Offering Management
OI322 0.5D Lecture,Hands-on
Configure Primary Offering
OI323 1D Lecture, Hands-on
GPRS Basic Offering and FN Offering
OI324 0.5D Lecture, Hands-on
Configure CUG Offering
OI325 0.5D Lecture, Hands-on
OI321 0.5D Lecture
Charging Concept Introduction
Configure Corporate Offering
OI326 0.5D Lecture, Hands-on
Typical Offering Case Verification
OI327 1.5D Lecture, Hands-on
Configure Service Features
OI328 1D Lecture, Hands-on
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Objectives
On completion of this program, the participants will be able to:
Describe the charging concepts, e.g. Brand, Offering, Product, Plan.
Outline the offering management, e.g. Offering Types, Offering Operations
Describe the configuration procedure of the primary offering/supplementary offering
Explain how to verify the correctness of offering
Centralized Training Content
OI321 Charging Concept Introduction
Basic Charging Concepts
Business Entity
Brand
Offering
Product
Plan
Relationships between Concepts
Case: Freebees
Offering Introduction
Offering Classification
Offering Status
Relationships between Offerings
Product Introduction
Product Classification
Product Types
Product Status
Plan Introduction
Plan Classification
Plan Status
Plan Versions
Plan Components
Rating Priority
Rating Priority
OI322 System Offering Management
Offering Management
Offering Composition
Offering Types
Offering Subscription Types
Offering Properties
Offering Operations
Product Management
Product Composition Types
Product Subscription Types
Product and Event
Product Property
Plan Management
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Plan Composition
Plan Types
Relationships Between Policies and Patterns
Plan Operations
Other Reference
Patterns Reference
Actions Reference
Global Pricing Plan
OI323 Configure Primary Offering
Typical Instance
Configure Procedure
Configure Process
Configuring a Brand
Configuring Time Schemes
Configuring Voice Pricing Plans
Configuring SMS Pricing Plans
Configuring MMS Pricing Plans
Configuring GPRS Pricing Plan
Creating a Primary Offering
OI324 GPRS Basic Offering and FN Offering
GPRS Basic Offering
Typical Instance: GPRS Basic Offering
Configuration Procedure
FN Offering
What is FN
Typical Instance: FN Supplementary Offering
Configuration Procedure
OI325 Configure CUG Offering
CUG Overview
What is CUG?
CUG model
Configuring CUG Offering
Typical instance
Configuration Procedure
Creating a CUG Offering
OI326 Configure Corporate Offering
Corporate Service Overview
Corporate Service Overview
Corporate Service Function
Hierarchy Architecture
Relationship of Nodes
Corporate Group Attendant
Configuring the Corporate Service
Configuration Process
Configure Short Numbers for Corporations
Configure a Global Authentication Plan
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Configure a Corporate Primary Offering
Configure a Corporate Discount Supplementary Offering
Configure a Corporate Attendant Supplementary Offering
OI327 Typical Offering Case Verification
Charging Verification Overview
Why Need Charging Verification?
How to do Charging Verification?
Typical Scenarios
Charging Process and Rule Introduction
Typical Charging Flow
Rating and Charging Procedure
SoapUI Tool Introduction
SoapUI Overview
Configure the SoapUI
Create and Active the subscriber
IDT Tool Introduction
IDT Tool Working Mechanism
Configuring the IDT
Charging Verification
CDR Analyze
CDR Path and File Name Format
CDR File Content Format
Important Fields of REC CDR File
OI328 Configure Service Features
Home Zone Service Feature
Home Zone Service Feature Introduction
Home Zone Service Configuration Introduction
Community Service Feature
Community Service Feature Introduction
Community Service Configuration Introduction
Parent & Children Card Service Feature
Parent & Children Card Service Feature Introduction
Parent & Children Card Service Configuration Introduction
Data Package Service Feature
Data Package Service Feature Introduction
Add On Package Service Configuration Introduction
Turbo Button Package Service Configuration Introduction
Terminal Type based Service Configuration
Transfer Product Service Feature
Transfer Product Service Feature Introduction
Transfer Product Service Configuration Introduction
Call Screen Service Feature
Call Screen Service Feature Introduction
Call Screen Service Configuration Introduction
Notification Service Feature
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Notification Service Feature Introduction
Notification Service Configuration Introduction
Centralized Training Duration
6 working days
Class Size
Min 6, Max 12
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1.3.7 Offering Configuration Training (OJT)
Training Path
Offering Configuration for Action Configuration
OI332 1.5D S-OJT
Offering Configuration for Patterns Configuration
OI333 1D S-OJT
Offering Configuration for Policies Configuration
OI334 1.5D S-OJT
Offering Configuration for Plan Configuration
OI335 1D S-OJT
OI331 0.5D S-OJT
Offering Configuration for Reference Data Configuration
Offering Configuration for Product Configuration
OI336 0.5D S-OJT
Offering Configuration for Creating Offering
OI337 4D S-OJT
Service Feature Configuration for Service Management
OI338 1D S-OJT
Service Feature Configuration for Service Application
OI339 1D S-OJT
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Target Audience
Business Configuration Engineer
Prerequisites
Attendees should have a general knowledge in charging system.
Objectives
On completion of this program, the participants will be able to:
Implement the Reference Data Configuration Tasks
Implement the Action Configuration Tasks
Implement the Pattern Configuration Tasks
Implement the Policy, Plan and Product Configuration Tasks
Implement the Offering Creation Tasks
Centralized Training Content
OI331 Offering Configuration for Reference Data Configuration
Task 1:Configuring Time Schemas
Task 2: Configuring Free Unit Types
Task 3: Configuring Account Balance Types
Task 4: Configuring Accumulator Types
OI332 Offering Configuration for Action Configuration
Task 1: Rate Action Configuring
Task 2: Fee Calculate Action Configuring
Task 3: Rate Discount Action Configuring
Task 4: Charge Discount Action Configuring
Task 5: Free Unit Bonus Action Configuring
Task 6: Account Balance Bonus Action Configuring
Task 7: Offering Bonus Action Configuring
Task 8: Notification Action Notification Action Configuring
Task 9: Recurring Charge Action Configuring
Task10: One-off Charging Action Configuring
Task 11: Recharge Action Configuring
OI333 Offering Configuration for Patterns Configuration
Task 1:Simple Rank Pattern Configuring
Task 2: Accumulation Rank Pattern Configuring
Task 3: Fee Rank Pattern Configuring
Task 4: Time Tariff Pattern Configuring
Task 5: Condition Selection Pattern Configuring
Task 6: Matrix Selection Pattern Configuring
Task 7: Combinatorial Matrix Pattern Configuring
Task 8: Threshold Pattern Configuring
OI334 Offering Configuration for Policies Configuration
Task 1: Configuring the Usage Charge Rate Policies
Task 2: Configuring the One-off Fee Price Policy
Task 3: Configuring the Recurring Charge Rate Policies
Task 4: Configuring Event Charge Discount Policies
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Task 5: Configuring the Event Rate Discount Policies
Task 6: Configuring Billing Discount Policies
Task 7: Configuring Recharge Bonus Policies
Task 8: Configuring Recurring Bonus Policy
Task 9: Configuring Notification Policies
Task 10: Configuring Accumulate Policies
OI335 Offering Configuration for Plan Configuration
Task 1: Creating Offering Plans
Task 2: Testing Offering Plans
Task 3: Releasing Offering Plans
Task 4: Managing Offering Plan Versions
Task 5: Creating Global Plans
Task 6: Testing GP Plans
Task 7: Releasing GP Plans
Task 8: Managing GP Plan Versions
Task 9: Typical Network Service Global Plan Configuration
Task 10: Typical Notification Global Plan Configuration
Task 11: Typical Authentication Global Plan Configuration
Task 12: Typical Special Number Global Plan Configuration
OI336 Offering Configuration for Product Configuration
Task 1: Creating a Main Product
Task 2: Creating a Appendant Product
Task 3: Creating a Composite Product
Task 4: Configuring Relationships Between Products
Task 5: Testing Products
Task 6: Releasing Products
OI337 Offering Configuration for Creating Offering
Task 1: Configuring Brands
Task 2: Configuring Sales Catalogs
Task 3: Creating a Primary Offerings
Task 4: Creating a Supplementary Offerings
Task 5: Managing Offering Versions
Task 6: Configuring a Supplementary Offering for GPRS Charging by Traffic
Task 7: Configuring a Supplementary Offering for GPRS Monthly Package
Task 8: Configuring a Supplementary Offering for GPRS Charging by APN
Task 9: Configuring a Supplementary Offering for GPRS Charging by Website
Task 10: Configuring GPRS Duration-based Charging Supplementary Offerings
Task 11: Configuring GPRS Time Scheme-based Supplementary Offerings
Task 12: Configuring One-Off Recharge Bonus Supplementary Offerings
Task 13: Configuring Transfer Supplementary Offerings
Task 14: Configuring an FN Supplementary Offering
Task 15: Configuring Notification Supplementary Offerings for Life Cycle Status Change
Task 16: Configuring Recurring Charging Notification Supplementary Offerings
Task 17: Configuring Low Balance Notification Supplementary Offerings
Task 18: Configuring Consumption Notification Supplementary Offerings
Task 19: Configuring Home Zone Notification Supplementary Offerings
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Task 20: Configuring Offering Effective/Expiration Notification Supplementary Offerings
Task 21: Configuring Accumulator-based Discount Notification Supplementary Offerings
Task 22: Configuring Collect Call Supplementary Offerings
Task 23: Configuring a CUG Primary Offering
Task 24: Configuring CUG Member Offerings
Task 25: Configuring Home Zone Supplementary Offerings
Task 26: Configuring a Parent-Child Card Primary Offering
Task 27: Configuring a Parent-Child Card Member Offering
Task 28: Configuring a Corporate Primary Offering
Task 29: Configuring Corporate Discount Supplementary Offerings
Task 30: Configuring Corporate Attendant Supplementary Offerings
OI338 Service Feature Configuration for Service Management
Task 1: Life Cycle Management
Task 2: Recharge Management
Task 3: Credit Control Management
Task 4: Tax Management
Task 5: Self-Care
OI339 Service Feature Configuration for Service Application
Task 1: Home zone Service Configuration
Task 2: FN Service Configuration
Task 3: CUG Service Configuration
Task 4: Community Service Configuration
Task 5: Parent and Children Card Service Configuration
Task 6: Data Package Configuration
Task 7: Transfer Product Configuration
Task 8: Call Screen Service Configuration
Task 9: Notification Service Configuration
Centralized Training Duration
12 working days
Class Size
Min 6, Max 12
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1.3.8 CBS5.5 Charging Verification Special Topic Training (China GTC/RTC)
Training Path
CBS Charging Verification for Primary Offering
1D Scenario Based Practice
CBS Charging Verification for IDD
0.5D Scenario Based Practice
CBS Charging Verification for IR
0.5D Scenario Based Practice
CBS Charging Verification for GPRS Offering
1D Scenario Based Practice
OI341 0.5D Lecture
CBS Charging Verification Overview
CBS Charging Verification for Package Offering
1D Scenario Based Practice
CBS Charging Verification for First Activation Bonus
0.5D Scenario Based Practice
CBS Charging Verification for Recharge and Bonus
OI348 0.5D Scenario Based Practice
CBS Charging Verification for FN Business
OI349 0.5D Scenario Based Practice
OI342
OI343
OI344
OI345
OI346
OI347
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Target Audience
Business Configuration Engineer
Prerequisites
Attendees should have a general knowledge in CBS System.
Objectives
On completion of this program, the participants will be able to:
Implement the CBS Charging Verification for Primary Offering, Package Offering
CBS Charging Verification for Parent and Child
0.5D Scenario Based Practice
CBS Charging Verification for Community
0.5D Scenario Based Practice
CBS Charging Verification for Home Zone
0.5D Scenario Based Practice
CBS Charging Verification for AOC
0.5D Scenario Based Practice
OI350 0.5D Scenario Based Practice
CBS Charging Verification for CUG
CBS Charging Verification for Special Number
OI355 0.5D Scenario Based Practice
CBS Charging Verification for TAX
OI356 Scenario Based Practice 0.5D
CBS Charging Verification for VoIP
Scenario Based Practice 0.5D
OI351
OI352
OI353
OI354
OI357
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Implement the CBS Charging Verification for CUG, FN, Community, Parent and Children
Implement the CBS Charging Verification for First Activation Bonus, Recharge Bonus
Implement the CBS Charging Verification for GRPS, Home Zone, IDD and IR
Implement the CBS Charging Verification for Tax, Special Number and VOIP.
Centralized Training Content
OI341 CBS Charging Verification Overview
CBS charging verification process and rules
Simulate Tools Introduction
CDR Analysis
OI342 CBS Charging Verification for Primary Offering
Verification of the Primary Offering
Task description
Configure the plan
Configure and release the offering
Create new subscriber and subscribe the offering
Voice charging verification
SMS charging verification
MMS charging verification
GPRS charging verification
Extension task
Charging in Simple Rank Pattern
Charging in Accumulation Rank Pattern
Charging in Fee Rank Pattern
Charging in Time Tariff Pattern
Charging in Condition Selection Pattern
OI343 CBS Charging Verification for IDD
Verification of the IDD
Case description
Configure the Number Analysis information
Configure the Price Plan
Add the global plan to the Network Service
Verification of the calls to Asia
Verification of the calls to Europe
Verification of the calls to South America
OI344 CBS Charging Verification for IR
Verification of the IR Product
Case description
Configure the Number Analysis Information
Configure the Price Plan
Verification of the calls to Asia
Verification of the calls to Europe
Verification of the calls to South America
OI345 CBS Charging Verification for GPRS Offering
Verification of the GPRS Offering
Case description
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Requirement analysis
Configure the price plan
Configure the offering
Charging verification for the rent fee deduction
Charging verification for GPRS price plan
Charging verification for the GPRS by APN
Charging verification for the GPRS by website
Charging verification for Facebook Zero supplementary offering
OI346 CBS Charging Verification for Package Offering
Verification of the Package Offering
Case description
Configure a free unit type
Configure the package plan
Configure and release an optional offering
Rent fee verification
Charging verification for free resource usage
Charging verification for normal GPRS usage
OI347 CBS Charging Verification for First Activation Bonus
Verification of the First Activation Bonus
Case description
Configure the price plan
Configure the offering
Create new subscriber
Free resource bonus verification
Free resource usage verification
OI348 CBS Charging Verification for Recharge and Bonus
Verification of the Recharge and Bonus
Case description
Configure the plan
Publish the plan
Charging verification of free duration as bonus for recharge
Charging verification of fund as bonus for recharge
Charging verification of free unit as bonus for recharge
OI349 CBS Charging Verification for FN Business
Verification of the FN Offering
Case description
Configure the price plan
Configure and release the offering
Charging Verification for the Rent fee deduction
Charging Verification for the Handling fee
Charging Verification for the FN voice calling to friend group
Charging Verification for the FN SMS to friend group
OI350 CBS Charging Verification for CUG
Verification of the CUG Offering
Case description
Configuration of the CUG member offering
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Configure the CUG plan for group1
Configure the CUG plan for group2
Configure the CUG member offering
Configure the second CUG member offering
Configure the primary offering
Charging verification of the CUG offering
Create CUG Group
Add member to the CUG group
Charging verification for Intra-group voice
Charging verification for Inter-group voice
Charging verification for Out-group voice
OI351 CBS Charging Verification for Parent and Child
Verification of the Parent and Child
Case description
Configure the parent and child member offering
Configure a parent and child primary offering
Create new subscriber for parent and child
Create Parent and Child group
Add child member
Verification of parent card usage
Verification of child card usage
OI352 CBS Charging Verification for Community
Verification of the Community
Case description
Create a corporate primary offer and corporate member offer
Create a corporate with payment mode as prepaid and postpaid
Subscribe the Community primary offer and member offer
Charging verification of calling within the corporate
OI353 CBS Charging Verification for Home zone
Verification of the Home Zone Business
Case description
Configuration analysis
Configure the Cell and Zone information
Configure and release a price plan
Configure and release an related supplementary offering
Subscribe the offering
Charging verification
OI354 CBS Charging Verification for AOC
Verification of the AOC
Case description
Configure the AOC plan
Generate calls to OCS
Check the logs of the notification
OI355 CBS Charging Verification for Special Number
Verification of the Special Number
Case description
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Configure the price plan
Configure and release an offering
Subscribe the offering
Charging Verification for the Special Number Head 956
Charging verification for the Special Number Head 958
Charging verification for the Special Number Head 960
OI356 CBS Charging Verification for Tax
Verification of the Tax
Case description
Configure the global tax plan
Charge Verification for local voice tax
Charge Verification international voice call tax
OI357 CBS Charging Verification for VOIP
Verification of the VOIP
Case description
Configure the VOIP Prefix
Configure the VOIP price plan
Configure and release an offer
Subscribe the VOIP offering
Charging Verification for dialing to 444 through VOIP
Charging Verification for dialing to 888 through VOIP
Centralized Training Duration
10 working days
Class Size
Min 6, Max 12
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1.3.9 NGBSS System Management Training
Training Path
Target Audience
BSS System Management Personnel
Prerequisites
None
Objectives
On completion of this program, the participants will be able to:
Be familiar with HUAWEI NGBSS solution
Understand the main functions of NGBSS components
Grasp the operation of USM Module
Implement the user/ role creation and permission configuration.
Centralized Training Content
OI754 NGBSSS System Management
NGBSS Solution Overview
Business Proposition
Logical Architecture
Integration Architecture
Main Component Functions
USM Module Introduction
What is USM
USM system Architecture
USM Basic Concepts Introduction
Region & BE Management
Organizations Management
Team Management
Employees Management
Configuration Process
Configure Region & BE Operation
Configure Organization Operation
Configure Team Operation
Configure Employee Operation
Centralized Training Duration
1 working day
Class Size
Min 6, Max 12
NGBSSS System Management
Lecture, Hands-on 1D OI754
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1.3.10 CRM System Operation and Maintenance Training
Training Path
Target Audience
CRM Operation and Maintenance Engineer
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Be familiar with the USM
Be familiar with the CRM Business Platform
Know the routine maintenance of CRM system
Know how to inspect the system
Implement the operations of CRM modules.
Centralized Training Content
OI461 CRM System Overview
CRM System Overview
CRM Introduction
CRM system architecture
CRM network architecture
CRM Position In Network
CRM Web Portal Overview
OI462 CRM System Operation
USM Operation
Organization Management
Roles and permissions Management
System data and operations
Login sessions
Logs Management
Typical Service Flow
Point of Sales
CRM System Overview
OI461 Lecture 1D
CRM System Operation
OI462 Lecture, Hands-on 4D
CRM System Maintenance
OI463 Lecture, Hands-on 1D
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Selling Resources to Dealers
Process of Executing a Batch Marketing Campaign
Bill Query Through E-Care
Main Business Operation
Product Catalog main operations
Customer Care main operations
Inventory main operations
OI463 CRM System Maintenance
CRM Routine Maintenance
OS maintenance
DB maintenance
CRM application maintenance
Alarm management and maintenance
Log tracing
Centralized Training Duration
6 working days
Class Size
Min 6, Max 12
1.3.11 CRM Advanced Maintenance Training
Training Path
Target Audience
CRM Operation and Maintenance Engineer
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attended the CRM System Operation and Maintenance Training.
Objectives
On completion of this program, the participants will be able to:
Know the troubleshooting principles and procedure.
Collect related information to handle the faults.
Grasp the in-depth principle like internal interactive flow and related tables of CRM system.
Understand the external interfaces involved between CRM and other external systems and the type of messages communicated between them.
CRM Advanced Maintenance
OI464 Lecture, Hands-on 5D
CRM System Operation and Maintenance Training
Prerequisites
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Understand service flow by performing service simulation.
Master the troubleshooting methods such as log analysis, message analysis.
Use the tools and troubleshooting methods to handle typical faults.
Centralized Training Content
OI464 CRM Advanced Maintenance
Trouble shooting Overview
Fault categories
Fault information collecting
Common methods of locating faults
Troubleshooting startup and login faults
Troubleshooting business faults
CRM Software Structure
CRM user and process
CRM log introduction
CRM configuration files
CRM common commands
CRM public scripts
CRM Database Introduction
Database User List
CRM Data Modules
Common SQL Statement
Customer Care Related Tables
Order Processing Related Tables
Service Provisioning Related Tables
CRM Interface Analysis
CRM Logical Architecture
CRM Integration Interfaces
Interface Configuration in USM
System Parameters in Database
ESB Principle
ESB Webservice Message Analysis Flow
CRM Main Interface
Registration In-depth Analysis
Registration in CRM
Customer Domain Data model
Registration Flow
Activation Flow
Registration Log Analysis
Typical Case Analysis
Change Offering In-Depth Analysis
Change Offering in CRM
Customer Domain Data Model
Change Offering Flow
Related Log Analysis
Typical Case Analysis
Batch Business In-Depth Analysis
Common Batch Business
Batch Business File Construction
Batch Service Process
Related Log Analysis
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Typical Case Analysis
Order Processing In-Depth Analysis
Order Processing Flow
Order Status Introduction
Related Database tables
Related Log Analysis
Typical Case Analysis
OSMS Processing In-depth Analysis
OSMS Functions
Process of uploading/downloading file
OSMS Configuration Files
Typical Case Analysis
Centralized Training Duration
5 working days
Class Size
Min 6, Max 12
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1.3.12 E9000 Server Operation and Maintenance Training
Training Path
Target Audience
E9000 O&M Engineer
Prerequisites
None
Objectives
On completion of this program, the participants will be able to:
Know the evolution and benefits of E9000.
Draw the architecture of E9000.
Describe the functions and features of E9000.
Describe E9000 hardware and software structure.
Implement data configuration and routine operations.
Know how to check alarms and handle alarms.
Know the troubleshooting principles and handle typical faults
Centralized Training Content
OU231 E9000 System Overview
E9000 System Overview
Describe the blade server development.
Describe the advantage of E9000.
Describe what is E9000.
Describe the overall solution of E9000.
Describe the components of E9000.
Describe E9000 technical specifications.
Describe E9000 typical applications.
Describe the functions and features of each component in E9000.
Routine shelf operation.
OU232 E9000 System Operation
E9000 System Routine Operation
Describe the process of starting and configuring the MM620.
Describe the flow of setting up the serial port configuration environment.
Common setting operations of command line.
E9000 System Overview
OU231 Lecture 1D
E9000 System Operation
OU232 Lecture, Hands-on 0.5D
E9000 System Maintenance and Troubleshooting
OU233 Lecture, Hands-on 0.5D
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Common query operations of command line.
Common operations of MM620 web interface.
Common operation of iMana web interface.
OU233 E9000 System Maintenance and Troubleshooting
E9000 Routine Maintenance
Routine maintenance principle
Routine maintenance tasks
Alarm Description
Solutions to common alarms
E9000 Troubleshooting
Resource for troubleshooting
Troubleshooting process
Solutions to common problems
Centralized Training Duration
2 working days
Class Size
Min 6, Max 12
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1.3.13 I2000 System Operation and Maintenance Training
Training Path
Target Audience
I2000 O&M Engineer
BSS O&M Engineer
Prerequisites
Attendees should have a general knowledge in Linux and RDBMS etc.
Objectives
On completion of this program, the participants will be able to:
Describe the system architecture, functions and features of I2000
Outline the common commands and logs of background
Describe the console management and system management of foreground
Describe the alarm monitoring, alarm notification and alarm handling
Describe the performance task creation and performance monitoring
Describe the topology management and resource management
Describe the configuration and commissioning of NBI
Outline the routine maintenance and typical troubleshooting
Centralized Training Content
OU201 I2000 System Overview
System Overview
I2000 Solution
I2000 System Overview
OU201 Lecture 0.5D
I2000 System Software Structure
OU202 Lecture, Hands-on 0.5D
I2000 System Operation
OU203 Lecture, Hands-on 2D
I2000 System Routine Maintenance
OU204 Lecture, Hands-on 0.5D
I2000 System Troubleshooting
OU205 Lecture, Demo 0.5D
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I2000 Position on the Network
Application Scenario
External Interfaces
System Structure
Hardware Structure
Functional Architecture
Logical Architecture
System Functions
Resource Management
Topology Management
Security Management
Performance Management
Alarm Management
Northbound Management
GDR Management
System Networking
Position Networking Modes
Deployment Networking Modes
System Networking
System Reliability and Security
OU202 I2000 System Software Structure
I2000 Software Structure
Software Architecture
Process Introduction
I2000 Background
I2000 Groups and Users
Directory Structure
I2000 Configuration Files
I2000 Log Files
Common Commands and Tools
I2000 Foreground
Environment Requirements
Console Menus Introduction
I2000 Menus Introduction
OU203 I2000 System Operation
Console Management
I2000 Server Management
I2000 Database Management
Package Management
Console Management
I2000 System Management
Security Management
I2000 Data Overflow Dump
License Management
Alarm Management Overview
Basic Concepts
Alarm Category
Application Scenarios
Alarm Process
Monitoring Alarms
Current Alarms
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Historical Alarms
Masked Alarms
Event
Alarm Statistic
Alarm Board
Alarm in Topology
Setting Fault Monitoring Rule
Masking Rule
Sound
Severity Redefinition Rule
Auto-Acknowledge Rule
Auto-Clear Rule
Alarm Merge Rule
Setting Remote Alarm Notifications
Handling Alarms
Performance Management Overview
Performance Management Function
Basic Concepts
Performance Report Process
Application Scenarios
Performance Task
Performance Monitoring Instance
Performance Task Creation
Performance Alarm Setting
Performance Task Management
Performance Monitoring
Real Time Monitoring
Historical Performance Data
Performance Alarm Query
Home Page Customization
Typical Performance Metrics
Topology Management Overview
Basic Concepts
Topology Types
Application Scenarios
Main Functions
Implementation Principles
Topology Management
Creating Topology Objects
Displaying Topology Objects
Querying Topologies Objects
Managing Topology Objects
Displaying Performance Charts
Resource Management Overview
Basic Concepts
Application Scenarios
Accessing Principle
Accessing Process
Resource Accessing Cases
CBS NE Accessing
Database Accessing
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UAP6600 Accessing
Host Accessing
Batch Import
Group Management
GDR System Overview
GDR Common Operation
GDR GUI Introduction
GDR Status Management
GDR Operation Management
GDR Process Management
Alarm Management
GDR Maintenance
Basic Concepts Introduction
Northbound Interface Function Introduction
Northbound Process Introduction
Northbound Interface Function Introduction
Northbound Interface Commissioning
Performance Data Commissioning with SFTP
Alarm Data Commissioning with SNMP
OU204 I2000 System Routine Maintenance
Routine Maintenance Overview
Maintenance Classification
Routine Maintenance Purpose
Precautions for Routine Maintenance
Maintenance Tool
Platform Routine Maintenance
Checking the Operating System
Checking the Oracle Database
Application Routine Maintenance
Common Maintenance Tasks
I2000 Maintenance Tasks
Periodically Routine Maintenance
Daily Maintenance Task
Weekly Maintenance Task
Monthly Maintenance Task
Common Maintenance Scenarios
OU205 I2000 System Troubleshooting
Troubleshooting Overview
Fault Source
Requirements on Maintenance Personnel
Troubleshooting Flow
Methods of Locating Fault
Alarm Information
Log Information
Troubleshooting Cases
I2000 GUI Login Failure
NE Accessing Failure
Import Resources In Batch Failure
Centralized Training Duration
4 working days
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Class Size
Min 6, Max 12
1.3.14 USAU6600 System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of USAU6600 system.
Prerequisites
Attendees should have a general knowledge in signaling protocols.
Objectives
On completion of this program, the participants will be able to:
Know the evolution, benefits and location in network of USAU6600.
Understand the typical architecture, interfaces and networking of USAU6600.
Describe the functions, features, applications and specifications of USAU6600.
Describe the hardware structure and functional boards of USAU6600.
Understand the structure of USAU6600 related protocols like SS7 and SIGTRAN.
Explain the USAU6600 software structure including working principles, directories and processes.
Manage the system administrator, operators, users and their authorities.
Implement the system data configuration and routine operations.
Know how to connect to I2000, check alarms and handle alarms.
Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.
Centralized Training Content
OU311 USAU6600 System Overview
USAU6600 Product Description
Overview of USAU6600
USAU6600 System Structure
USAU6600 Interfaces and Protocols
USAU6600 System Operation
OU311 Lecture 1D
USAU6600 System Operation
OU312 Hands-on 1.5D
USAU6600 System Maintenance
OU313 Hands-on 0.5D
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USAU6600 Networking Applications
USAU6600 Technical Specifications
USAU6600 Hardware System
USAU6600 Logical Structure
USAU6600 Cabinet
USAU6600 Frame
USAU6600 Board
USAU6600 Communication Management
OU312 USAU6600 System Operation
USAU6600 Software System
USAU6600 Software System Fundamental
USAU6600 Basic Operation:
Logging to the Client
CDE Interface
MML Management of CDE
MML Management of USAU6600
Device Management
Alarm Management
USAU6600 Device Data Configuration
Configuration Fundamental
Hardware Data Configuration
Hardware Additional Data Configuration
Scenario and Script
USAU6600 Signaling Data Configuration
Setting Local Office Information
Adding Multi-signaling Points
Binding Local Signaling Point
M3UA_LE Configuration(only for Sigtran)
M3UA_DE Configuration(only for Sigtran)
M3UA_Linkset Configuration(only for Sigtran)
M3UA_Route Configuration(only for Sigtran)
M3UA_Link Configuration(only for Sigtran)
MTP DSP Configuration(only for SS7)
MTP Linkset Configuration(only for SS7)
MTP Route Configuration(only for SS7)
MTP Signaling Link Configuration
SCCP DPC Configuration
SCCP Subsystem Configuration
SCCP GT Configuration
OU313 USAU6600 System Maintenance
USAU6600 Routing Maintenance
Routine Maintenance Overview
Checking Signaling Link Load Balance
Routine Maintenance Command
Centralized Training Duration
3 working days
Class Size
Min 6, Max 12
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1.3.15 URP6600 System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of URP6600 system.
Prerequisites
Attendees should have a general knowledge in signaling protocols.
Objectives
On completion of this program, the participants will be able to:
Know the fundamentals of URP6600 which includes system architecture and technical specifications
Describe the hardware architecture of URP6600.
Describe the functions, features, applications of components of URP6600
Understand the call flows inside URP6600.
Implement the device data configuration.
Implement the office data configuration.
Implement the service data configuration.
Perform the routine maintenance tasks like monitoring the system running status by using commands or tools.
Know the troubleshooting principles and handle typical faults.
Centralized Training Content
OU511 URP6600 System Overview
URP6600 System Overview
Product introduction
Networking & applications
System composition
Interface protocols
Technical specifications
Hardware system overview
Board introduction
Clock cascading
URP6600 System Overview
OU511 Lecture 0.5D
URP6600 System Operation
OU516 Lecture, Hands-on 1.5D
URP6600 System Maintenance and Troubleshooting
OU517 Lecture, Hands-on 1D
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System structure
Service processing - Board level
Service processing - Process level
Communication management
OU516 URP6600 System Operation
URP6600 System Operation
Basic operations of the client
MML commands
Device panel introduction
Exporting data files
Security management
Introduction to hardware data configuration
Practice to hardware data configuration
OU517 URP6600 System Maintenance and Troubleshooting
URP6600 System Maintenance and Troubleshooting
Routine maintenance overview
Risky operations
Routine maintenance
Common maintenance commands
Maintenance record table
Measuring grounding resistance
Introduction to performance management system
Working principle and system function
Measurement management
Introduction to I2000
Typical alarms of URP6600
Centralized Training Duration
3 working days
Class Size
Min 6, Max 12
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1.3.16 EVC System Operation and Maintenance Training (for OCS/CBS)
Training Path
Target Audience
EVC Planning Engineer
EVC O&M Engineer
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Describe the evolution and benefits of EVC.
Outline the typical architecture, interfaces and networking of EVC.
Describe the functions and features of EVC.
Explain EVC transfer service flow and recharge service flow.
Describe the Dealer Channel management of EVC
Describe the SMAP important menus
Implement the system operator management.
Implement the service data configuration, such as MSISDN prefix, number segment, commission.
implement the dealer channel management and inventory management.
Implement the commission management
Perform the EVC routine maintenance tasks.
Perform the EVC alarm handling
Perform the EVC performance management.
Centralized Training Content
OI541 EVC System Overview
EVC System Overview
Payment System in Huawei
AR system brief scenario
UVC system brief scenario
Recharge scenario in FIN
EVC System Overview
OI541
Lecture 0.75D
EVC System Operation
OI543
Lecture, Hands-on 0.75D
EVC System Routine Maintenance
OI545
Lecture, Hands-on 0.5D
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What’s EVC?
EVC Logical Network
EVC Physical Network
EVC work flow
EVC Recharge flows and Transfer flows
EVC Configuration and network Scheme
EVC Functions & Features
OI543 EVC System Operation
EVC System Operation
Operator management
Configuring System Data, such as MSISDN Prefix, Number Segment for Dealers.
Managing Dealer
Cancel Payment Transfer
Managing Commission Rate
Managing Dealer Template
managing Dealer MSISDN
Changing Parents
Inventory Management
OI545 EVC System Routine Maintenance
EVC System Routine Maintenance
Management the EVC on the I2000
EVC Alarm Classification
EVC Alarm Handling Reference
Managing the I2000 Performance
Checking the Status of Processes
Checking the Connection Status
Checking the Running Log
Centralized Training Duration
2 working days
Class Size
Min 6, Max 12
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1.3.17 UVC System Operation and Maintenance Training
Training Path
Target Audience
UVC Planning Engineer
UVC O&M Engineer
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Know what is UVC and the advantage of UVC.
Understand the typical architecture, interfaces and networking of UVC.
Describe the functions and features of UVC.
Understand the service flows of UVC.
Explain the software structure including modules, internal working principles, directories, processes, and commands of UVC components.
Implement the system data configuration and routine operations.
Implement the recharge card management function on VMS.
Describe the path, types and format of log files.
Know how to check alarms and handle alarms.
Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.
Centralized Training Content
OI501 UVC System Overview
UVC System Overview
UVC service definition
UVC Service Advantages
UVC System Network Architecture
UVC Service Interface
UVC System Functions and Features
UVC Service Flow
UVC System Overview
OI501 Lecture 0.5D
UVC System Operation
OI502 Lecture, Hands-on 1.5D
UVC System Maintenance
OI503 Lecture, Hands-on 1D
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UVC System Security
OI502 UVC System Operation
UVC System Operation
UVC System Software Structure, introduce the BMP and SCP software structures and basic commands.
UVC System Configuration, like how to configure the basic data, manage partners and so on.
UVC Service Configuration, Managing Voucher Attributes, Customizing Voucher, Decrypting the Voucher Manufacturing File, Voucher Management.
OI503 UVC System Maintenance
UVC System Maintenance
Connection Principle between UVC and I2000
I2000 Functions for UVC Monitoring
Connecting the UVC to the I2000
Alarms Handling
Performance Monitor
Maintenance Principle
Route Maintenance, like route maintenance operations for OS, DB and UVC, how to check the alarms, connection status and so on.
Centralized Training Duration
3 working days
Class Size
Min 6, Max 12
1.3.18 Mediation System Operation and Maintenance Training (for OCS/CBS)
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of Mediation system.
Mediation System Overview
OI651 Lecture 0.5D
Mediation System Operation
OI653 Lecture, Hands-on 1D
Mediation System Maintenance
OI655 Lecture, Hands-on 0.5D
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Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Attendees should have a general knowledge in computer language, such as Java.
Objectives
On completion of this program, the participant will be able to:
Know the benefits and location in network of Mediation.
Understand the typical architecture, interfaces and networking of Mediation.
Describe the functions, features and applications of Mediation.
Understand flow customization template in Web, including Collection, Preprocess and Uploading.
Know the service instantiation procedure.
Know how to manage system configuration, such as project management, error CDR Management, Task management, and so on.
Understand BICP report
Understand monitoring principle for Mediation
Know how to check alarms and handle alarms.
Know how to perform the routine maintenance tasks like monitoring the system running status and services.
Centralized Training Content
OI651 Mediation5.5 System Overview
Mediation5.5 System Overview
Typical Networking
What is Mediation
Mediation Features
Software Structure
Hardware Structure
Collection Functions
Uploading Functions
Operation and Maintenance Functions
Template Customization Function
High Availability & Performance
Typical cases
OI653 Mediation5.5 System Operation
Mediation5.5 System Operation
Business Logic Configuration
Procedure of instantiation a service flow
Start/Stop a service
Configure a TSM task
Template management
Project management
Error CDR management
Balance audit data management
BICP report
OI655 Mediation5.5 System Maintenance
Mediation5.5 System Maintenance
Implement Creating the Mediation on the I2000
Management the Mediation on the I2000
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Mediation Alarm Classification
Mediation Alarm Handling Reference
Checking mep,mbc,mbm running status
Checking the Status of System Processes
Checking the Mediation service
Centralized Training Duration
2 working days
Class Size
Min 6, Max 12
1.3.19 Provision System Operation and Maintenance Training (for OCS/CBS)
Training path
Target Audience
Provision O&M Engineer
Provision Planning Engineer
Prerequisites
Attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Know the benefits and location in network of Provision.
Understand the typical architecture, interfaces and networking of Provision.
Describe the functions, features and applications of Provision.
Provision System Software
OI662
Lecture Hands-on 0.5D
Provision System Operation
OI663
Lecture, Hands-on 0.5D
Provision Routine Maintenance
OI665
Lecture, Hands-on 0.5D
Provision System Overview
OI661
Lecture 0.5D
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Explain the software structure of Provision, internal working principles, directories, processes, important configuration files and commands.
Manage the system roles like administrator, operator and users.
Implement service management, such as Request System and NE configuration, batch file management, terminal simulation, record management, monitor and report management.
Know the system operation logs, reprocessing log and user service permission management.
Know how to check alarms and handle alarms.
Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.
Centralized Training Content
OI661 Provision System Overview
Provision System Overview
Typical Networking
What is Provision
Provision Features
Provision Principle
Software Structure
Hardware Structure
Adapter Functions
Request Processing Functions
Flux Control Functions
Reliability and Availability
High Flexibility & Extendibility
Provision Application Cases
OI662 Provision System Software
Provision System Software
Provision Groups and Users
Provision Directories Structure
Provision Application Processes
Provision Important Configuration Files
Provision Log Files
Provision Common Executable Files
OI663 Provision System Operation
Provision System Operation
Unified System Management
Managing Operator
Operation Logs Management
Reprocessing Log Management
User Permission Management
Configuration Management
Terminal Simulation
Batch File Management
Query Record Management
Reprocess Request
Monitor and Report Management
OI665 Provision Routine Maintenance
Provision Routine Maintenance
Checking the Operating System
Checking the Oracle Database
Checking the Network Connection
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Checking the Provision Processes
Checking the Status of the Provision Ports
Checking the Run Logs of the Provision
Setting backup Policy
Setting Alarms
Web Request Maintenance
I2000 Alarm Handling
I2000 Performance Monitoring
Centralized Training Duration
2 working days
Class Size
Min 6, Max 12
1.3.20 VDS System Operation and Maintenance Training
Training Path
Target Audience
VDS System O&M Engineer
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in Oracle Database or attended the Oracle Training.
Objectives
On completion of this program, the participants will be able to:
Describe the features and benefits of VDS system.
Understand the typical architecture, interfaces and networking of VDS system.
Explain the Settlement Scenario of VDS system.
Outline the VDS Typical Service Flow.
Comparison between PRM & VDS System.
Understand the VDS Configuration Data Classifications.
VDS System Overview
OI691
Lecture 0.5D
VDS System Operation
OI692
Lecture, Hands-on 2D
VDS System Maintenance
OI693
Lecture, Hands-on 1.5D
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Outline the VDS Typical Data Model.
Perform the Public Reference Data Configuration.
Perform the International Roaming Data Configuration.
Perform the Interconnect Data Configuration.
Perform the Partner Distribution Data Configuration.
Explain WBP & WBMPAPP Software Structure.
Explain VDS External Interfaces.
Perform Invoicing Operation and Maintenance, including Routing Billing, Test Billing, On Demand Billing, Retroactive Billing and Invoice Management.
Perform Reconciliation Operation and Management, including Bill Level Reconciliation and CDR Level Reconciliation.
Implement Error CDR Management and Rerating.
List VDS System Common Command.
Describe the Functions of Monitoring System of VDS.
Know how to check alarms and handle alarms.
Describe the Functions of Reporting System of VDS.
Perform Functions of Reporting System.
Use the tools and Troubleshooting Methods to Handle Typical Faults.
Analyze the Common Cases of VDS System, Including Service Fault, Common System Fault and etc.
Centralized Training Content
OI691 VDS System Overview
VDS System Overview
Describe the features and benefits of VDS system.
Understand the typical architecture, interfaces and networking of VDS system.
Explain the Settlement Scenario of VDS system.
Comparison between PRM & VDS System.
VDS System Service Flow
International Roaming Settlement Process
Interconnection Settlement Process
SP/CP Settlement Process
MVNO Settlement Process
OI692 VDS System Operation
VDS System Operation
VDS System Typical Data Model
VDS System Configuration Data Classifications
Public Reference Data Configuration
International Roaming Data Configuration
Interconnect Data Configuration
VDS GUI Menu Functions
Perform Invoicing Operation, Such as Routing Billing, Test Billing, On Demand Billing, Retroactive Billing
Perform Invoice Management
Perform Bill Level Reconciliation Operation
Perform Error CDR Management and Rerating Operation
Commands of VDS System on Background
Daily & Monthly Operation and Maintenance Items
OI693 VDS System Maintenance
VDS System Maintenance
WBP/WBPAdapter/WINV Software Structure
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WBMPAPP Software Structure
VDS System Interfaces and Integration
VDS System Routine Maintenance Tools and Commands
Log Files of VDS System on Background.
List and Perform some Trouble Shooting Cases of VDS System
Analyze Debug Log to Locate the Problems
Functions of Reporting System of VDS System.
Perform some Functions of Reporting System.
Functions of Monitoring System of VDS System.
Perform some Functions of Monitoring System.
Centralized Training Duration
4 working days
Class Size
Min 6, Max 12
1.3.21 Report System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for any personnel who are responsible for the operation, configuration, monitoring and maintenance of report system.
Prerequisites
Attendees should have a general knowledge in Linux or attended the Linux Foundation Training.
Attendees should have a general knowledge in RDBMS.
Objectives
On completion of this program, the participants will be able to:
Know the solution, benefits and location in network of report system.
Understand the typical architecture, interfaces and networking of report system.
Describe the functions and features of report system.
Report System Overview
OI581 Lecture, 0.5D
BDI System Operation and Maintenance
OI582 Lecture, Hands-on 1D
ISA System Operation and Management
Lecture, Hands-on 0.5D OI583
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Understand the processing mechanism of report system.
Know how to manage the system roles like administrator, operator and users in BDI.
Know how to manage and monitor the processing flows in BDI.
Know how to manage the users, roles and privileges in ISA USM.
Know how to manage the reports in ISA system and report related operations.
Know how to perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.
Centralized Training Content
OI581 Report System Overview
Report System Overview
Report system structure
Report system functions
Report system networking
Report system internal and external interfaces
Report system processing mechanism
Report system serviceability and reliability
OI582 BDI System Operation and Maintenance
BDI System Overview
What is BDI
BDI product features
BDI software structure
BDI system functions
DIM Layer BDI Processing Flows
EDM Layer BDI Processing Flows
LS Layer BDI Processing Flows
DM Layer BDI Processing Flows
BDI System Operation and Maintenance
BDI Administration System Web Login
BDI Administration System Menus
BDI Monitor System Operations: Check the Status of Control Flow, Control Flow Management, Data Flow Management, Dependency Task Management
BDI System Maintenance
OI583 ISA System Operation and Management
ISA System Operation
ISA Web GUI Login
ISA Web Menus
Unified System Management
Resource Manager Management
Configuration Management
Business report operation and management
Centralized Training Duration
2 working days
Class Size
Min 6,Max 12
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1.3.22 CBS5.5 System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of CBS5.5system.
Prerequisites
Have attended HUAWEI USAU660/UPR6600/UAP9600 System Operation and Maintenance Training.
Have knowledge of telecommunication or attended the Telecommunication Network Overall Training.
Have knowledge of Linux or attended the Linux Foundation Training.
Have knowledge of RDBMS.
Objectives
On completion of this program, the participants will be able to:
Know the evolution, benefits and location in network of CBS5.5.
Understand the typical architecture, interfaces and networking of CBS5.5.
Describe the functions and features of CBS5.5.
Understand the structure and message format of CBS5.5 related protocols like CAP, DCC and Webservice.
Understand the business flows and service flows of CBS5.5, like service charging flow and customer management flow.
Explain the software structure including modules, internal working principles, directories, processes, important configuration files and commands of CBS5.5 components like OCG, CBP&CBPAdpter, GMDB, BMP, Invoicing&BM, USM/UPC, AR&GL, DC, etc.
Manage the system roles like administrator, operator and users.
Implement the system data configuration and management.
CBS5.5 System Overview
OI361 Lecture 1D
CBS5.5 System Operation
OI362 Lecture, Hands-on 10D
CBS5.5 System Maintenance
OI363 Lecture, Hands-on 9D
Prerequisite
HUAWEI USAU6600/URP6600/UAP9600 System Operation and Maintenance Training
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Implement number analysis configuration.
List main concepts of charging and implement charging management.
Describe charging configuration steps for main product/appendant product.
Describe charging configuration steps for primary offering/optional offering
Describe the usage, discount, bonus and recurring tariff configuration.
Implement product configuration and management.
Implement recharge and bonus configuration and management
Implement Bill configuration and Bill Run.
Implement AR payment and adjustment operation.
Implement dunning action, dunning policy, dunning schedule and dunning plan.
Describe the path, types and format of log files and CDR files.
Implement error CDR recycling, general office data/table resource/ftp resource maintenance, and process monitor/trend monitor configuration of mediation.
Know how to check alarms and handle alarms.
Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools.
Centralized Training Content
CBS5.5 System Overview
Evolution of CBS system
What is CBS and benefits of CBS
Typical network of the CBS system
Features of CBS system
Interfaces of the CBS system
Hardware/software reliability and security of the CBS system
CBS5.5 System Operation
Menu of CBS
USM system management
Number analysis configuration
Introduce the basic charging concepts
Main product/Appendant product configuration
Price plan/policy/tariff configuration
Primary/Optional offering configuration
Typical offering case verification
Recharge and bonus configuration
Individual service management
Billing configuration and management
Implement bill run, hot bill run and test bill run
Implement payment, transfer, void, write off, deposit, refund request, adjustment, unallocated
payment transaction
Configure dunning action, dunning group, dunning schedule, dunning plan and query action
result
GL and financial data configuration
CBS5.5 System Maintenance
CBS Typical Service Flow
CAP/DCC/Webservice protocol definition and massage format
Software structure of OCG, CBP&CBPAdapter, GMDB, BMP, Invoicing&BM, AR,DC,UPC&USM
and GFEP etc.
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Functions, configuration files, interfaces, common tools and commands of CBS network
elements.
Path, types and format of log files and CDR files
Connection Principle between CBS and I2000
CBS Alarm Management on I2000
CBS OS&DB&Application Routine Maintenance
Centralized Training Duration
20 working days
Class Size
Min 6, Max 12
1.3.23 CBS5.5 System Case Study and Practice Training
Training Path
Target Audience
O&M Engineer
CBS System Knowledge Enhanced Introduction
OI371 1D Lecture
CBS Charging Service Configuration & Verification
OI372 2D Scenario Based Practice
CBS Billing Service Configuration & Verification
OI373 2D Scenario Based Practice
CBS Typical Cases Analysis and Knowledge Sharing
OI374 2D Case Study
Prerequisites
CBS5.5 System Operation and Maintenance Training
CBS Specific Topic Knowledge Sharing
OI375 2D Case Study
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Prerequisites
Attendees should have attended the course: CBS5.5 System Operation and Maintenance.
Objectives
On completion of this program, the participants will be able to:
Describe the NE Knowledge, Data Model, Charging Knowledge and Invoicing Knowledge of CBS
Implement the typical service configuration and commissioning
Implement the Important Operations of Invoicing, AR, DC
Implement the Important Scenario Based Practice of CBS
Implement the Important Function Configuration of CBS, e.g. Bypass, Overload, Credit Control
Centralized Training Content
OI371 CBS System Knowledge Enhanced Introduction
CBS5.5 System Networking Seminar
CBS5.5 system typical network discussion
Onsite system network discussion
CBS5.5 Typical Service Flow Seminar
Subscriber Creation Flow
Voice Charging Flow
SMS Charging Flow
Data Service Charging
Bill Run Flow
Payment Flow
Automatic Dunning
CBS5.5 System Introduction
CBS5.5 system architecture
CBS5.5 system networking
CBS5.5 system typical feature
CBS5.5 system network entity capability
CBS5.5 system advantages
OI372 CBS Charging Service Configuration & Verification
Subscriber Registration & Activation
Subscriber Registration Flow Introduction
Subscriber Registration Procedure
GPRS Offering Configuration & Subscription & Verification
GPRS Offering Configuration Case
GPRS Offering Data Planning
GPRS Offering Configuration Process
GPRS Offering Configuration Operation
GPRS Offering Releasing
GPRS Offering Subscription
GPRS Offering Charging Verification
International Roaming Configuration & Verification
Data Planning
Configuration Procedure
Result Verification
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OI373 CBS Billing Service Configuration & Verification
CDR Processing & Invoicing System Introduction
Invoicing Overview
Important Concepts
Invoicing GUI Introduction
Bill Run Introduction
CDR Process Flow
Bill Run Process Flow
Hot Bill Run Process Flow
Test Bill Run Process Flow
Invoicing Operation Practice
Configuring Bill Information
Configuring the Real Billing Function
Configuring the Bill on Demand Function
Configuring the Test Billing Function
Querying Bill Run Information
AR&DC&GL Introduction
AR&DC&GL Operation Practice
AR Operations
Payment
Transfer
Write out
DC Operation
Dunning policy configuration
Dunning plan configuration
Dunning rules
GL Operation
Financial code mapping
OI374 CBS Typical Cases Analysis and Knowledge Sharing
CBPAPP CPU Overloading Case Analysis
Course illustration
Course Instruction
Course Objective
Environment Requirement
Instruction Guide
Hands-on Opening Guide
Hands-on Guide as a whole
Hands-on Task
CBPAPP CPU Overloading Case Analysis
Course Evaluation
Training Summary
Trainee Evaluation
Repeat to dispatch CDR due to controller of Invoicing restart Case Analysis
Course illustration
Course Instruction
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Course Objective
Environment Requirement
Instruction Guide
Hands-on Opening Guide
Hands-on Guide as a whole
Hands-on Task
Repeat to dispatch CDR due to controller of Invoicing restart Case Analysis
Course Evaluation
Training Summary
Trainee Evaluation
Generous Customers Recharge Failure Fault Handling
Course illustration
Course Instruction
Course Objective
Environment Requirement
Instruction Guide
Hands-on Opening Guide
Hands-on Guide as a whole
Hands-on Task
Generous Customers Recharge Failure Fault Handling
Course Evaluation
Training Summary
Trainee Evaluation
GRPS Online Charging Process Restart Frequently After the Upgrading
Course illustration
Course Instruction
Course Objective
Environment Requirement
Instruction Guide
Hands-on Opening Guide
Hands-on Guide as a whole
Hands-on Task
Generous Customers Recharge Failure Fault Handling
Course Evaluation
Training Summary
Trainee Evaluation
GPRS Service Disable Case Discussion
Objectives
Contents
Case Introduction
Network Introduction
Process Analysis
Discussion: what is the reason? How to handle this issue?
Summary
OI375 CBS Specific Topic Knowledge Sharing
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CBS5.5 Overload Control seminar
Background Introduction
Seminar Requirements
Discussion
CBS5.5 System Overload Control
Introduction to Overload Control
Objective of Overload Control
Overload Control Types
Overload Control Policy
Overload Control Scenarios
Overload Control for Pressure Tests
Overload Control Before the Commercial Use
Overload Control Thresholds During Maintenance
Overload Control Configurations
Configuring Static Access Overload Control
Configuring Dynamic Overload Control
CBS5.5 Bypass Solution Seminar
Background Introduction
Seminar Requirements
Discussion
CBS5.5 System Bypass Introduction
Bypass Feature Introduction
What is Bypass
Bypass Flow
Bypass Affect on the System
OCG Bypass Configuration
OCG Bypass Flow
OCG Bypass Configuration
OCG Bypass CDR
CBPAdapter Bypass Configuration
CBPAdapter Bypass Flow
CBPAdapter Bypass Configuration
CBS5.5 Data Distribution and Data Sync
CBS5.5 data distribution introduction
CBS5.5 data sync mechanism
CBS5.5 data sync flow
CBS5.5 data sync operation
CBS5.5 Credit Control Feature Introduction
CBS5.5 Credit Control Concept
CBS5.5 Credit Control Concept
CBS5.5 Credit Control Scenario
CBS5.5 Credit Control Capability
CBS5.5 Credit Control Configuration
Credit Control Configuration Scenario
Credit Control Service Flow
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Credit Limit Calculation Rule Configuration
Credit Control Global Plan Configuration
CBS5.5 Credit Control Service Analysis
Credit Control Step Flow
Credit Control Log Analysis
Credit Control Reverse Work Order
CBS5.5 Self Care Introduction
Self Care Introduction
What is Self Care
Self Care Capability
IVR Self Care Flow
Comparison of Self Care Solution
Self Care Configuration
Configuring Management Flow
Configuring Call Center Function
Configuring Balance Query Function
Centralized Training Duration
9 working days
Class Size
Min 6, Max 12
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1.3.24 CBS System Advanced Maintenance Training
Training Path
Target Audience
O&M Engineer
Prerequisites
Have knowledge of Linux
Have knowledge of RDBMS
Have a general knowledge in CBS System.
Objectives
On completion of this program, the participants will be able to:
Describe the Troubleshooting Principle and Flow
In-Depth Analyze the Service Management, Service Charging, Bill Run of CBS
Describe the Service Analysis Flow and Relevant Logs
Implement the Typical Cases Analysis and Troubleshooting
Centralized Training Content
OI376 CBS5.5 Troubleshooting Overview
Troubleshooting Overview
Fault Categories
Service Disconnection
Dangerous Operations
CBS5.5 Troubleshooting Overview
OI376 Lecture 0.5D
Service Management In-Depth Analysis
OI377 Scenario Based Practice 1.5D
Service Charging In-Depth Analysis
OI378 Scenario Based Practice 3D
CBS5.5 System Operation and Maintenance Training
Prerequisites
Billing Service In-Depth Analysis
OI379 Scenario Based Practice 3D
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General Troubleshooting Flow
Troubleshooting Flowchart
Roles and Responsibilities
Collecting Information
Huawei Technical Support
Typical Cases
OI377 Service Management In-Depth Analysis
1. Registration and Activation In-Depth Analysis
Business flow Overview
Registration in BSS
Customer Domain Data model
Registration Flow
Activation Flow
Related NEs and Processes
Registration Analysis
BMP Registration Analysis
J2CGateWay Analysis
CBP Registration Analysis
Activation Flow
BMP Activation Analysis
CBP Activation Analysis
2. Change Offering In-Depth Analysis
Business flow Overview
Change Offering in BSS
Customer Domain Data Model
Change Offering Flow
Related NEs and Processes
Change Offering Analysis
BMP Analysis
J2CGateWay Analysis
2CBP Analysis
OI378 Service Charging In-Depth Analysis
1. Online Voice Charging In-Depth Analysis
Service Flow Introduction
What is Online Charging
Online Voice Charging Process
Related NEs and Processes
Service Flow Analysis
OCG Detail Analysis
CBPAdapter Detail Analysis
CBP Detail Analysis
Typical Case Analysis
Problem Symptom
Problem Analysis
Rectify the Error
Verify Result
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2. Offline Voice Charging In-Depth Analysis
Service Flow Introduction
What is Offline Charging
Offline Charging Flow
Related NEs and Processes
Service Flow Analysis
Offline Schedule Task
CBPAdapter Detail Analysis
CBP Detail Analysis
Typical Case Analysis
Trouble Shooting Case 1
Trouble Shooting Case 2
3. Data Service Charging In-Depth Analysis
Service Flow Introduction
GPRS Charging Process
FUP Charging Process
Related NEs and Processes
Debug Log Analysis
CBPAdapter Debug Log Analysis
CBP Debug Log Analysis
Typical Case Analysis
Trouble Shooting Method
Trouble Shooting Case
4. Recurring Charge In-Depth Analysis
Recurring Charge Overview
What is Recurring Charge
Recurring Charge Business Flow
Recurring Charge Classification
Concepts related with Recurring Charge
Recurring Charge Task
Recurring Charge Plan Introduction
Recurring Charge Plan Creation
Task Execution Log Analysis
Recurring Charge Analysis
J2CGateWay Process
Recurring Rating Adapter
Recurring Rating
Realtime Recurring Charge
OI379 Billing Service In-Depth Analysis
1. CDR Processing In-Depth Analysis
CDR Processing Flow Introduction
What is CDR Processing
Daily CDR Processing
CDR File Types
Detailed CDR Processing
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Relevant Schedule Task Introduction
CDR Sorting
CDR Importing
CDR File Splitting
CDR Accumulation
Commissioning of CDR Processing
CDR Generation
CDR Processing Test and Query
Troubleshooting Method
2. Bill Run In-Depth Analysis
Bill Run Flow Introduction
What is Invoicing
CDR Process
Real Bill Run Flow
Related NEs and Processes
Bill Run Task
Bill Run Plan Introduction
Bill Run Plan Creation
Bill Run Analysis
Real Bill Run Detailed Flow
Bill Run Start
Billing Initial
Bill Preparation
Bill Report Prepare
Check Before Cutoff
Start Cutoff
Sub Level Discount
Task Population
Bill Calculation
Memory DB Sync
Bill Generation
Bill formatting Group
Invoicing
Error Location
3. Payment & Recharge Service In-Depth Analysis
Payment & Recharge Business Scenario
Payment Flow
Recharge Flow
Payment & Recharge Flow Analysis
Payment Flow Analysis
Recharge Flow Analysis
Log Analysis
Payment Log Analysis
Recharge Log Analysis
4. Transfer Service In-Depth Analysis
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Transfer Flow
Transfer Business Scenario
Transfer Flow
Related NEs and Processes
Transfer Flow Analysis
Transferor Info Inquiry
Transfer Amount and Transferee Info Setting
Checking Transfer Result
Transfer Flow in ArMng
Transfer Log Analysis
BMP Log Analysis
CBP Log Analysis
5. Dunning Service In-Depth Analysis
Dunning Flow Introduction
Business Scenario
Dunning Flow
Dunning Concepts Review
Dunning Tasks Introduction
Typical Tasks in Automatic Dunning Flow
Other Tasks Function Description
Dunning Service Analysis
Invoice from AR to DC
Dunning Preprocess
Dunning Execution
Centralized Training Duration
8 working days
Class Size
Min 6, Max 12
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1.3.25 UAP6600 System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration,
monitoring and maintenance of UAP6600 system
Prerequisites
Attendees should have a general knowledge in signaling protocols.
Objectives
On completion of this program, the participants will be able to:
Know the fundamentals of UAP6600 which includes system architecture and technical specifications
Describe the hardware architecture of UAP6600
Describe the functions, features, applications of components of UAP6600
Understand the call flows inside UAP6600
Implement the device data configuration
Implement the office data configuration
Implement the service data configuration
Perform the routine maintenance tasks like monitoring the system running status by using commands
or tools
Know the troubleshooting principles and handle typical faults
Centralized Training Content
OU411 UAP6600 System Overview
UAP6600 System Overview
Product introduction
Networking & applications
System composition
Interface protocols
Technical specifications
Hardware system overview
UAP6600 System Overview
OU411 Lecture 0.5D
UAP6600 System Operation
OU412 Lecture, Hands-on 2D
UAP6600 System Maintenance
OU413 Lecture, Hands-on 0.5D
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Board introduction
Clock cascading
System structure
Service processing - Board level
Service processing - Process level
Communication management
OU412 UAP6600 System Operation
UAP6600 System Operation
Basic operations of the client
MML commands
Device panel introduction
Exporting data files
Security management
Introduction to hardware data configuration
Practice to hardware data configuration
Practice to process group data configuration
Practice to local office data,
Practice to SIP signaling and trunk configuration
Practice to service data configuration
Practice to agent data configuration
OU413 UAP6600 System Maintenance
UAP6600 System Maintenance
Routine maintenance overview
Risky operations
Routine maintenance
Common maintenance commands
Maintenance record table
Measuring grounding resistance
Introduction to performance management system
Working principle and system function
Measurement management
Typical alarms of UAP6600
Centralized Training Duration
3 working days
Class Size
Min 6, Max 12
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1.3.26 UAP9600 System Operation and Maintenance Training
Training Path
Target Audience
This program is intended for the personnel who are responsible for the operation, configuration,
monitoring and maintenance of UAP9600 system
Prerequisites
Attendees should have a general knowledge in signaling protocols
Objectives
On completion of this program, the participants will be able to:
Know the product positioning and product feature of UAP9600
Describe the network structure, interface, signaling and protocols of UAP9600
Describe the functions, features, applications of components of UAP9600
Understand the software structure of UAP9600, including host software, NMU software and client
software
Implement the system and local office data configuration
Implement the office data configuration
Implement the service data configuration
Implement the resource data configuration
Perform the routine maintenance tasks like monitoring the system running status by using commands
or tools
Know the troubleshooting principles and handle typical faults
Centralized Training Content
OU431 UAP9600 System Overview
UAP9600 System Overview
UAP9600 features
UAP9600 networking and applications
UAP9600 protocols and interfaces
The product positioning and product feature of UAP9600
UAP9600 System Overview
OU431 Lecture 0.5D
UAP9600 System Operation
OU432 Lecture, Hands-on 2D
UAP9600 System Maintenance and
troubleshooting
OU433 Lecture, Hands-on 0.5D
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The software structure of UAP9600
UAP9600 features, such as IVR service, agent function, distributed networking
UAP9600 technical specifications
OU432 UAP9600 System Operation
UAP9600 System Data Configuration
Applying for resource in OMU site
The client interface
Launch, searching for, running, saving
Execute operations about basic configuration of local office
Local office data configuration
Signaling and trunk data configuration (SIP, BICC or SIGTRAN)
Resource data configuration
Service data configuration
Agent data configuration
OU433 UAP9600 System Routine Maintenance
UAP9600 System Routine Maintenance
Make the procedure of performance management
Be familiar with the risky operations
List routine maintenance items
Execute the common maintenance commands
Manipulating Alarms
Alarms Handling
Know the alarm management functions of OMU.
Troubleshooting Methods
Centralized Training Duration
3 working days
Class Size
Min 6, Max 12
1.3.27 CRM Business Operation TTT Training (for Retail)
Training Path
Target Audience
Business Hall staff Trainer
Prerequisites
Attendees should have a general knowledge in CRM business
Objectives
On completion of this program, the participants will be able to:
Implement the operation of individual business
CRM Business Operation TTT Training for Retail
OI454 Lecture, Hands-on 2D
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Implement the operation of home business
Implement the batch operation
Implement the corporation operation
Centralized Training Content
OI454 CRM Business Operation TTT Training for Retail
Individual Business Processing
Create New Subscriber
Change Subscriber
UnRegister Subscriber
Reregister Subscriber
Offering Subscription
Offering Sales
Sale the Terminal
Return the Purchase
Terminal Exchange
Number Reservation & Cancel Number Reservation
Business Management
Undo Business
Re-Printing the Invoice
Business Change
Changing the Primary Offering
Cancel the Primary Offering Changing
Configure the Forbidden Business
Suspend Subscriber & Resume Subscriber
Change the Payment Relationship
Make Up new SIM Card
Modify Customer's Information
Change Password
Home Business Processing
Join the Business
Manage the member of the Family Business
Unregister the Home Business
Batch Business Operations
Terminal sales in batches.
Unregister subscriber in batches.
Suspend Subscriber in batches.
Set forbidden business in batches.
Change Primary Offer in batches.
Change Optional Offer in batches.
Change Customer information in batch.
Add Payment Relationship in batch.
Corporate Business Processing
Change member in Corporate Business
Account Management in Corporate Business
Business Changing in Corporate Business
Centralized Training Duration
Knowledge Transfer Skill Introduction
Centralized Training Duration
2 working days
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Class Size
Min 6, Max 12
1.3.28 CRM Business Operation TTT Training (for Customer Care)
Training Path
Target Audience
Customer Care Staff Trainer
Prerequisites
Attendees should have a general knowledge in windows operation
Objectives
On completion of this program, the participants will be able to:
Implement the individual business operation
Implement the home business operation
Implement the KBS Operation
Centralized Training Content
OI453 CRM Business Operation TTT Training (for Customer Care)
Individual Business Processing
360 Degree Information Query
Offering Subscription
Subscription Query and Cancel Subscription
Operation Log Query
CDR information Query
Bill Information Query
Suspend and Resume Log Query
SIM Card and MSISDN Mapping Relationship Query
Recharge Card Information Query
Home Business Processing
Join the Business
Manage the member of the Family Business
Unregister the Home Business
Knowledge Transfer Skill Introduction
Centralized Training Duration
1 working day
Class Size
Min 6, Max 12
CRM Business Operation TTT Training for Customer Care
OI453 1D Lecture, Hands-on
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1.3.29 CRM Business Operation Training (eClass for Retail)
Training Path
Target Audience
Business Hall staff
Prerequisites
Attendees should have a general knowledge in CRM business
Objectives
On completion of this program, the participants will be able to:
Implement the operation of individual business
Implement the operation of home business
Implement the batch operation
Implement the corporation operation
Centralized Training Content
OI454 CRM Business Operation Training for Retail
Individual Business Processing
Create New Subscriber
Change Subscriber
UnRegister Subscriber
Reregister Subscriber
Offering Subscription
Offering Sales
Sale the Terminal
Return the Purchase
Terminal Exchange
Number Reservation & Cancel Number Reservation
Business Management
Undo Business
Re-Printing the Invoice
Business Change
Changing the Primary Offering
Cancel the Primary Offering Changing
Configure the Forbiden Business
Suspend Subscriber & Resume Subscriber
Change the Payment Relationship
Make Up new SIM Card
Modify Customer's Information
Change Password
Home Business Processing
Join the Business
Manage the member of the Family Business
Unregister the Home Business
Batch Business Operations
CRM Business Operation Training for Retail
OI454 2h MOOC
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Terminal sales in batches.
Unregister subscriber in batches.
Suspend Subscriber in batches.
Set forbidden business in batches.
Change Primary Offer in batches.
Change Optional Offer in batches.
Change Customer information in batch.
Add Payment Relationship in batch.
Corporate Business Processing
Change member in Corporate Business
Account Management in Corporate Business
Business Changing in Corporate Business
Centralized Training Duration
Knowledge Transfer Skill Introduction
Online Training Duration
2 hours
Class Size
According to the contract
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1.3.30 CRM Business Operation Training (eClass for Customer Care)
Training Path
Target Audience
Customer Care
Prerequisites
Attendees should have a general knowledge in windows operation
Objectives
On completion of this program, the participants will be able to:
Implement the individual business operation
Implement the home business operation
Implement the KBS Operation
Online Training Content
OI453 CRM Business Operation Training for Customer Care
Individual Business Processing
360 Degree Information Query
Offering Subscription
Subscription Query and Cancel Subscription
Operation Log Query
CDR information Query
Bill Information Query
Suspend and Resume Log Query
SIM Card and MSISDN Mapping Relationship Query
Recharge Card Information Query
Home Business Processing
Join the Business
Manage the member of the Family Business
Unregister the Home Business
Knowledge Transfer Skill Introduction
Online Training Duration
1 hour
Class Size
According to the contract
CRM Business Operation Training for Customer Care
OI453 1h MOOC