Customer Success Story FLOR - Magentoinfo2.magento.com/rs/magentoenterprise/images/Flor.pdf ·...
Transcript of Customer Success Story FLOR - Magentoinfo2.magento.com/rs/magentoenterprise/images/Flor.pdf ·...
Challenge An Outdated Interface for a Pioneering Company
FLOR’s original eCommerce site was, in the words of the company’s
Shortcomings of the original site…
• Every basic change and new feature addition would break major site components
• • • Not optimized for an ideal user experience
Solution
An Efficient, Manageable Platform
rce site on the Magento Enterprise platform.• Modular structure allows features to be added/removed without breaking
the site• ns, cloud-
based tax management solution, and call center • Custom Builder application lets users envision and design their own rugs,
runners, and “FLOR-tiled” wall-to-wall carpets• New functionality enables product search, comparisons, and suggestions• No customer service help needed to browse, specify, and order products
Results
Better Sales, Service, and Operations
FLOR’s new eCommerce store and administrative operations are now more organized, more scalable, and perform better because of Magento’s power
• Online sales increased• Customer satisfaction enhanced• Integration with back-end systems improved• • Expanded availability for customer service reps to consult on complex
orders, advanced sales, and service issues
Flor Covers All the Bases with Magento Enterprise EditionAfter noticing the waste and
incurring with traditional wall-to-wall carpeting, FLOR, Inc. launched its “carpet tile” solution in 1973.
the world are covered with the
devised.
Magento Solution Partner: 50,000feet
50000feet.com
The company that changed the way
transformed their online presence with Magento Enterprise.
FLORCustomer Success Story
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