Customer Site Readiness Guide - Amazon S3 SITE READINESS GUIDE CUSTOMER SITE READINESS CHECKLIST...

CUSTOMER SITE READINESS GUIDE

Customer Site Readiness Guide

VERSION 1.4HT2309_06162017


INDEX

TOPIC

Customer Site Readiness Checklist

Questions or Concerns

Verifying Site Readiness Prior to Installation

Cabling/Internet

Differences in Cables

Internet Connection Layout Diagrams

Basic Network Layout Diagram

Types of Internet Access

Verifying Modem Connectivity

Network Speed Test

Category 5 (Ethernet) Cabling Requirements

Network Devices

What Harbortouch Provides

Cabling Not in Place?

Electric

Construction

Installation

Scheduling

During Install

Post Installation

Additional Training

Support Information

Customer Service

POS Support

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CUSTOMER SITE READINESS CHECKLIST

MERCHANT NAME:

MID NUMBER: DATE:

The purpose of this checklist is to provide you with a list of services that must be completed or verified prior to the installation of your POS system. Please review this checklist at your earliest convenience to avoid any delays during installation or additional charges.

COMPLETED SERVICE TO VERIFY REFERENCE PAGE

Verifying modem connectivity

Network speed test

Category 5 (Ethernet) cabling requirements

Electric

Construction

Installation Schedule

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Page 6

Page 8

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QUESTIONS OR CONCERNS

If you have any questions or concerns in regards to this document or the order process please contact us:

Telephone: 800-201-0461

Email: [email protected]

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VERIFYING SITE READINESS PRIOR TO INSTALLATION

CABLING/INTERNET

DIFFERENCES IN CABLES

Coaxial Cable:This cable will provide Internet access to cable modems.

Category 3 Cable/RJ-11 (Phone Cable):This cable will provide Internet access to DSL modems for Internet access.

Category 5 Cable/RJ-45 (Ethernet Cable):This cable will be connected from the modem/router to each device on the network that requires network access, such as a POS system or kitchen printer.

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Internet TP-Link RouterCable Modem

Coaxial Category 5e

Installed by Merchant/Internet Service Providerprior to installa�on of Harbortouch POS equipment

Installed by Harbortouchat �me of Harbortouch POS equipment

CABLE MODEM INTERNETCONNECTION LAYOUT


CABLING/INTERNET

INTERNET CONNECTION LAYOUT DIAGRAMS

Typically your modem will be installed for you by your Internet Service Provider. If they do not install it, please reference the diagrams below to see how your equipment will need to be set up.

PLEASE NOTE: The TP-Link router is provided by Harbortouch at the time of POS installation, and is for Harbortouch use only. If you have any other devices onsite that need to be connected to the Internet, please reference the Basic Network Layout Diagram.

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Internet TP-Link RouterDSL Modem

Category 3 Category 5e

Installed by Merchant/Internet Service Providerprior to installa�on of Harbortouch POS equipment

Installed by Harbortouchat �me of Harbortouch POS equipment

DSL MODEM INTERNETCONNECTION LAYOUT



CABLING/INTERNET

BASIC NETWORK LAYOUT DIAGRAMS

Modems can have anywhere from one to eight Local Area Network (LAN) ports. An Ethernet cable is used to connect the ports on the modem to your router and any network devices (personal computer, POS system, etc.). This can be set up in various configurations depending on the number of LAN ports on the modem.

• Multiple LAN Port Modem – This modem can connect directly to both the Harbortouch TP-Link Router and your personal router. The 1st diagram shows this configuration.

• Single LAN Port Modem – This modem only allows one router to be connected directly to it and other routers may have to be hooked up to each other. The 2nd diagram shows this configuration.

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Harbortouch Equipmentortouch Equipme

Modem

TP-Link Router

Security SystemPersonal Computer

Category 5e

Category 5e Category 5e

BASIC NETWORK LAYOUT(SINGLE LAN PORT MODEM)


Personal Router

Harbortouch Equipmentq pModem TP-Link Router

Personal Router Security SystemPersonal Computer

Category 5e

Category 5e

Category 5e

Category 5e

Category 5e

BASIC NETWORK LAYOUT(MULTIPLE LAN PORT MODEM)



CABLING/INTERNET

TYPES OF INTERNET ACCESS

There are three primary types of Internet access that will work with your Harbortouch POS system:

• Cable

• DSL

• 3G/4G

We suggest that you avoid 3G/4G if at all possible as this type of connection tends to have slower network speeds and inconsistent reliability. We strongly recommend you use DSL or Cable for the best quality connection and to avoid any performance issues. If you must use 3G/4G Internet access, we will require a minimum of 3 network speed tests to verify that the minimum required speeds are met and you will also be required to sign a wireless waiver.

PLEASE NOTE: Satellite and dial up are not approved Internet types for the Harbortouch POS system.

VERIFYING MODEM CONNECTIVITY

It is important that your modem is connected and activated prior to the shipment of your POS system.

To verify that your modem has an active internet connection:

1. Make sure that the cable that provides internet to your location is connected to your modem

a. Coaxial for cable Internet

b. Category 3 for DSL

2. Plug your modem into a power outlet

3. Call your Internet Service Provider to verify that your service has been activated (if not, activate it)

4. Connect a laptop or desktop PC to the modem using a Category 5 cable (Ethernet) to verify you can reach the Internet.

PLEASE NOTE: If you are using a laptop for verification, make sure your WIFI has been disabled prior to connecting it to the network.

NETWORK SPEED TEST

Running a network speed test is essential to determine whether your current Internet speed is adequate for the POS equipment.

You can run a speed test by going to http://www.speedtest.net

Current Requirements:

• Ping - under 350ms

• Download speed - over 1.0 Mbps

• Upload speed - over 0.5 Mbps

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CATEGORY 5 (ETHERNET) CABLING REQUIREMENTS

For each network device that is ordered from Harbortouch, you will need to have one Cat5 cable that is run from your modem, to where each net-worked device will be placed.

The following is a list of all possible network devices from Harbortouch. Please keep in mind that each device you order will require its own Ethernet cable.

• POS system

• Kitchen/remote printer

• Kitchen video system

• Caller ID

PLEASE NOTE: Caller ID will need access to both an Ethernet cable as well as any and all phone lines that you would like to work with the Caller ID)


CABLING/INTERNET

NETWORK DEVICES

The following is a diagam showing all possible network devices that will need an Ethernet cable to operate.

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Harbortouch Elite POSThermal Network Printer TP-Link Router


NETWORK DEVICES

Category 5e

KitchenVideo System Caller ID

Dot MatrixNetwork Printer

Category 5eCategory 5e


WHAT HARBORTOUCH PROVIDES

In addition to the equipment listed on the Exhibit A, you will be provided a 10’ Category 5 (Ethernet) cable for each network device.

PLEASE NOTE: Please take into account the additional length needed for cable management. For example, if your device is located on one side of the wall and the router on the other side of the wall 4’ apart, you will actually need about 25’ of cable to go around or over the wall.


CABLING/INTERNET

CABLING NOT IN PLACE?

If the 10’ patch cable Harbortouch provides is not long enough to suit your needs, you will have to seek alternative means to get your category 5 cabling in place prior to installation. You should be able to contact any of the follow to discuss your cabling needs:

• IT Technician

• Electrician

• Harbortouch – In most cases Harbortouch will be able to accommodate your cabling need; we have two options when it comes to cabling.

o Pre-install cabling – Cabling completed prior to the installation at $199/cable drop (please call your order administrator for additional details)

o Cabling during installation – Cabling completed during installation at $249/cable drop

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It is preferred that each device is plugged into a UPS (Uninterrupted Power Supply). A UPS is a battery backup device that will allow for anything that is plugged into it to operate for a few minutes in case of a power outage. Wall outlets are acceptable as well.

Each of these devices will require one (1) power outlet:

• POS with receipt printer and cash drawer

• Kitchen/remote printer

• Scale

• PIN pad

• Caller ID

• TP-Link router

Each kitchen video system will require two (2) power outlets.


ELECTRIC

Prior to the shipping of the POS system, we need to verify that your site is ready to have your equipment installed. All of the following must be completed:

• Sheet rock installation

• Painting

• Counters

o Installed

o Stained

Please note that the POS equipment must be installed in a stable location. Installations on any of the following are strictly prohibited:

• Temporary locations

• Mobile carts

• Collapsible tables

• The floor

• On cardboard boxes

CONSTRUCTION

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Approximately 24 – 48 hours after the equipment has been shipped, you will be contacted to schedule your POS installation. If the equipment has arrived at your location but your appointment has not yet been scheduled, please call Harbortouch at 800-201-0461 and follow the prompts to your appropriate team.

When scheduling the installation, please keep in mind that:

• We require a minimum of two (2) business days notice when scheduling the installation.

• Your installation will be easiest if it is scheduled for a time/date when your business is not open or when you are not busy.

• The installation will take approximately 1 hour per POS system, and up to an additional 1 hour for the onsite training overview. Please schedule your installation time accordingly.

PLEASE NOTE: Do not open any boxes until the installation technician arrives at your location.

If you have not gone through any training webinars by this point, please do so prior to your installation appointment. Alternatively you can access online training videos and guides located at www.harbortouch.com/support. Select the “POS Systems” button and then select the particular soft-ware type you have ordered.

INSTALLATION

SCHEDULING

Anticipate that the installation will take approximately one hour per POS system and up to an additional hour for the onsite training overview.

Installation Procedure:

• Technician arrives onsite

• Show technician where the following are located

o Modem

o Location of where each piece of equipment is to be installed

o Location of UPS packages from Harbortouch

o Ethernet cables

o Power outlets

• Uninstall your current system (if necessary)

• Install your Harbortouch POS system

• Test newly installed equipment

• Hardware overview (network layout and how to perform maintenance on the system)

• Software overview

• Technician leaves site

DURING INSTALLATION

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For any additional training, you can access our online training resources 24/7 at www.harbortouch.com/support or feel free to schedule another webinar training.

POST INSTALLATION

ADDITIONAL TRAINING

CUSTOMER SERVICE:

Tel: 800-201-0461 (follow the prompts to reach Customer Service)


POS SUPPORT

Tel: 800-201-0461 (follow the prompts to reach POS Support)


SUPPORT INFORMATION

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Customer Site Readiness Guide - Amazon S3 SITE READINESS GUIDE CUSTOMER SITE READINESS CHECKLIST...

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